ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

dascenzo.nicola · 15 May 2017, 07:15 AM

Hi guys,

I bought a brand new batman.
Bracelet was too big for me and I asked them to remove some links.

I later noticed that every screw of the watch had removing damages.

What can I do about it ?

Thank you :)

mtgjr · 15 May 2017, 07:22 AM

Well, the obvious answer would be take it back to the AD, show them the damage they caused, and ask them to make it right by replacing the screws. Pretty straightforward....did you have other idea(s)?

dascenzo.nicola · 15 May 2017, 07:26 AM

I was thinking the same but I feel like every Rolex AD will throw you some stupid arguments to change your mind about it

116500LN · 15 May 2017, 07:36 AM

Quote:

Originally Posted by dascenzo.nicola

I was thinking the same but I feel like every Rolex AD will throw you some stupid arguments to change your mind about it

So if you're not willing to go back to the AD, what do you expect us to do? Mail you some screws?

dascenzo.nicola · 15 May 2017, 07:41 AM

Quote:

Originally Posted by 116500LN

So if you're not willing to go back to the AD, what do you expect us to do? Mail you some screws?

I never said i was not willing to go back.

The question was more : do you really think they would do something about it ?

116500LN · 15 May 2017, 07:42 AM

Quote:

Originally Posted by dascenzo.nicola

I never said i was not willing to go back.

The question was more : do you really think they would do something about it ?

Only one way to find out...

dascenzo.nicola · 15 May 2017, 07:43 AM

Quote:

Originally Posted by 116500LN

Only one way to find out...

Burning the place down...

Njtster · 15 May 2017, 07:45 AM

Quote:

Originally Posted by dascenzo.nicola

I never said i was not willing to go back.

The question was more : do you really think they would do something about it ?

They should absolutely make it right for you. Take it back. The sooner the better!

Al1969 · 15 May 2017, 08:07 AM

Post pics of the 'damaged' screws.

Director EDTF · 15 May 2017, 08:12 AM

Take it back and complain. Although it would have been better if you noticed it immediately.

haven_seeker · 15 May 2017, 08:29 AM

Quote:

Originally Posted by al1969

post pics of the 'damaged' screws.

x2

123Blueface · 15 May 2017, 08:30 AM

Take it back. I am sure they will take care of it.

Speed · 15 May 2017, 08:49 AM

A few choices:

Take it back to the AD / demand the screws are replaced.
- If they say OK, make sure they confirm the person fixing the mistake knows what they are doing.

- if they say no or give you a hard time / complain to their management / write to their head office / send photos - if they are a chain.

- Rip them a new one on your local online review site - if you have one.

- Send your watch to a RSC or proper watch maker with a Rolex parts account
- Pay if you have to and consider it a lesson learned...never return to that AD again / learn to do such things yourself

T4ME · 15 May 2017, 08:55 AM

Don't understand how you can buy a watch as expensive as this and not check the work before leaving the store?????

gregmoeck · 15 May 2017, 08:56 AM

What would you do if you took your car in for service and they scratched the windshield?

Justinmg · 15 May 2017, 09:02 AM

Never let a AD touch your watch. All you need is the right screw driver, locktight and a hair dryer. I would demand all the damaged screws be replaced. Hope it works out for u

mtgjr · 15 May 2017, 09:11 AM

Quote:

Originally Posted by Justinmg

Never let a AD touch your watch. All you need is the right screw driver, locktight and a hair dryer. I would demand all the damaged screws be replaced. Hope it works out for u

I am in this camp, as well.

mmalek1 · 15 May 2017, 10:19 AM

Any pictures?

Yvette · 15 May 2017, 10:35 AM

Go back and fix it. The AD asked me if I want them to adjust time and date, I said no thanks. Geeez, I paid 10k for it and letting someone adjust the time. They did sorta removed links for me and I had to make sure there were no damage and stickers werent removed as well.

Foxglove · 15 May 2017, 10:44 AM

useless thread...

Boaters · 15 May 2017, 10:45 AM

Quote:

Originally Posted by mtgjr

I am in this camp, as well.

I second it ... Get some tools and do it yourself.I have been there with the other guy working on my watch and doing damage.Just because they work there doesn't make them proficient at watch work or bracelet sizing.Good luck hope you get things worked out.

dnpina · 15 May 2017, 10:45 AM

Communicate with your AD. Communication solves everything.

Ec2016 · 15 May 2017, 10:47 AM

AD messed up my screws on my sub. I will probably stop by RSC and ask them to replace it as it is still under warranty. I have not let an AD adjust since then.

What boggles my mind is how easy it is to remove screws without causing damage. I find it is very easy to do in your own.

sawhornsoff · 15 May 2017, 10:48 AM

Damage to the screws by AD does occur. Some notice it more than others. I would get the AD to replace the screw and the link as the screws polished with the link.

kilyung · 15 May 2017, 10:48 AM

Have the AD order new screws and resize it yourself.

skkali168 · 15 May 2017, 11:17 AM

Awww

Sent from my iPhone using Tapatalk

wrist_watcher · 15 May 2017, 11:20 AM

Unacceptable.

watchwatcher · 15 May 2017, 11:25 AM

I think it would be worth your time to speak to the AD and see how they intend to make things right.

GFONG · 15 May 2017, 12:02 PM

From my experience, my AD does not have extra screw. I went to RSC to ask them to replace for me. For my recent purchase (BLRO), I went straight to RSC to do the resize to avoid the same problem.

Hodog16 · 15 May 2017, 12:17 PM

Good luck. I moved a link on my brand new at the time 116619 and was nervous as can be. I figured if I screw it up at least I did it to myself and not the AD. Fortunately all went well.

15 May 2017, 07:15 AM	#1
dascenzo.nicola "TRF" Member Join Date: Jan 2016 Real Name: Lucius Location: Amsterdam Watch: Mostly Rolex Posts: 49	AD messed up the screws of my 116710BLNR Hi guys, I bought a brand new batman. Bracelet was too big for me and I asked them to remove some links. I later noticed that every screw of the watch had removing damages. What can I do about it ? Thank you :) __________________ ONLY ROLEX 116610LV ; 116710BLNR 116710LN ; 1803 126000 ; 126234

15 May 2017, 07:26 AM	#3
dascenzo.nicola "TRF" Member Join Date: Jan 2016 Real Name: Lucius Location: Amsterdam Watch: Mostly Rolex Posts: 49	I was thinking the same but I feel like every Rolex AD will throw you some stupid arguments to change your mind about it __________________ ONLY ROLEX 116610LV ; 116710BLNR 116710LN ; 1803 126000 ; 126234

15 May 2017, 08:07 AM	#9
Al1969 2024 Pledge Member Join Date: May 2008 Location: New Jersey Posts: 6,602	Post pics of the 'damaged' screws. __________________ WG SUB-116719 GMT MASTER II 126719

15 May 2017, 09:02 AM	#16
Justinmg "TRF" Member Join Date: Apr 2015 Real Name: Justin Location: FL Watch: PO Posts: 3,353	Never let a AD touch your watch. All you need is the right screw driver, locktight and a hair dryer. I would demand all the damaged screws be replaced. Hope it works out for u __________________ //////////////////////////////// Member of The Nylon Nation Does it do anything? It tells the time.

15 May 2017, 07:22 AM	#2
mtgjr Banned Join Date: Dec 2009 Real Name: Mike Location: Tampa, Florida Watch: Pepsi GMT Posts: 2,926	Well, the obvious answer would be take it back to the AD, show them the damage they caused, and ask them to make it right by replacing the screws. Pretty straightforward....did you have other idea(s)?

15 May 2017, 08:12 AM	#10
Director EDTF 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2011 Real Name: Nelson Location: Central, NJ Posts: 2,432	Take it back and complain. Although it would have been better if you noticed it immediately.

15 May 2017, 08:30 AM	#12
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 4,939	Take it back. I am sure they will take care of it.

15 May 2017, 08:49 AM	#13
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	A few choices: Take it back to the AD / demand the screws are replaced. - If they say OK, make sure they confirm the person fixing the mistake knows what they are doing. - if they say no or give you a hard time / complain to their management / write to their head office / send photos - if they are a chain. - Rip them a new one on your local online review site - if you have one. - Send your watch to a RSC or proper watch maker with a Rolex parts account - Pay if you have to and consider it a lesson learned...never return to that AD again / learn to do such things yourself

15 May 2017, 08:55 AM	#14
T4ME "TRF" Member Join Date: Sep 2016 Location: USA Posts: 668	Don't understand how you can buy a watch as expensive as this and not check the work before leaving the store?????

15 May 2017, 08:56 AM	#15
gregmoeck "TRF" Member Join Date: Mar 2010 Location: Maui Watch: Patek Posts: 2,032	What would you do if you took your car in for service and they scratched the windshield?

15 May 2017, 10:19 AM	#18
mmalek1 "TRF" Member Join Date: Jun 2007 Real Name: Matt Location: Virginia Watch: This one. Posts: 1,753	Any pictures?

15 May 2017, 10:35 AM	#19
Yvette "TRF" Member Join Date: Mar 2017 Real Name: JN Location: Canada Posts: 200	Go back and fix it. The AD asked me if I want them to adjust time and date, I said no thanks. Geeez, I paid 10k for it and letting someone adjust the time. They did sorta removed links for me and I had to make sure there were no damage and stickers werent removed as well.

15 May 2017, 10:44 AM	#20
Foxglove "TRF" Member Join Date: Nov 2009 Real Name: Ross Location: Houston, TX Watch: yourself Posts: 838	useless thread...

15 May 2017, 10:45 AM	#22
dnpina Banned Join Date: May 2009 Location: texas Watch: 126610 LV Posts: 1,529	Communicate with your AD. Communication solves everything.

15 May 2017, 10:47 AM	#23
Ec2016 "TRF" Member Join Date: Mar 2017 Location: DFW Posts: 193	AD messed up my screws on my sub. I will probably stop by RSC and ask them to replace it as it is still under warranty. I have not let an AD adjust since then. What boggles my mind is how easy it is to remove screws without causing damage. I find it is very easy to do in your own.

15 May 2017, 10:48 AM	#24
sawhornsoff 2024 Pledge Member Join Date: Sep 2008 Location: USA Posts: 507	Damage to the screws by AD does occur. Some notice it more than others. I would get the AD to replace the screw and the link as the screws polished with the link.

15 May 2017, 10:48 AM	#25
kilyung 2024 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,870	Have the AD order new screws and resize it yourself.

15 May 2017, 11:17 AM	#26
skkali168 "TRF" Member Join Date: Mar 2017 Real Name: RP Location: irvine Watch: 116689 Posts: 1,222	Awww Sent from my iPhone using Tapatalk

15 May 2017, 11:20 AM	#27
wrist_watcher Banned Join Date: May 2017 Real Name: Don Location: United States Watch: GMTII Posts: 179	Unacceptable.

15 May 2017, 11:25 AM	#28
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 34,479	I think it would be worth your time to speak to the AD and see how they intend to make things right.

15 May 2017, 12:02 PM	#29
GFONG "TRF" Member Join Date: Jul 2011 Real Name: Galen Location: SG / HK Watch: Lange / Rolex Posts: 2,810	From my experience, my AD does not have extra screw. I went to RSC to ask them to replace for me. For my recent purchase (BLRO), I went straight to RSC to do the resize to avoid the same problem.

15 May 2017, 12:17 PM	#30
Hodog16 "TRF" Member Join Date: Mar 2011 Real Name: Jason Location: NC Watch: RG Olive DD40 Posts: 1,711	Good luck. I moved a link on my brand new at the time 116619 and was nervous as can be. I figured if I screw it up at least I did it to myself and not the AD. Fortunately all went well.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)