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ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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Quick Strap Release Button popped out ....
from my 352. Anyone else experienced this ?
Sent it in thru the boutique. the watch is less than 6 months old. ![]() |
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#2 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,704
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sorry to hear! hope it's resolved quickly. i would assume that's covered by the warranty. please report back whether they had to replace the entire case.
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#3 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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just got a note from boutique that it's under warranty and takes 2 weeks to repair. did not mention anything about case replacement. will update when I get the watch back.
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#4 |
"TRF" Member
Join Date: Apr 2010
Real Name: Scott
Location: Santa Cruz
Watch: RolexOmegaPanerai
Posts: 1,174
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Yikes!
Did it happen all by itself or during a strap change? How often do you change straps?
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#5 |
"TRF" Member
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 842
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If you get that watch back in just two weeks that would be the fastest turnaround time I've ever heard of from Panerai
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#6 | |
2024 Pledge Member
Join Date: Jul 2012
Location: VIE
Watch: my sig. ;)
Posts: 3,081
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@OP, sorry to hear it. Better that than the poor guy who's "button" jammed in the closed position (and he didn't even have a strap mounted...). They had to replace his case and (despite being under warranty) even "suggested" he pay for it...
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#7 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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#8 |
2024 Pledge Member
Join Date: Jul 2009
Location: Cave
Watch: Sundial
Posts: 33,879
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I still don't know what I like better, the convenience of the quick release or simplicity of a screw.
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#9 | |
"TRF" Member
Join Date: Aug 2008
Real Name: Bryan
Location: Oregon
Posts: 7,399
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Quote:
I've gone rounds on this as well. In the end, the simplicity of the screw won out. If I'm not mistaken, if/when the quick change mechanism goes bad, you're looking at a case replacement.
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Rolex / Panerai / Omega |
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#10 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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Just received a note that my 352 is ready for collection tomorrow. Looking forward to it and will update on the outcome again. No charge and in less than the 3 weeks lead time quoted.
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#11 |
2024 Pledge Member
Join Date: Dec 2009
Real Name: The Mystro ;)
Location: Central Pa.
Posts: 14,964
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I change straps "ALOT". I adore the quick release system. It seems like a much more secure way to attach a strap, especially with tubes in the straps. I think the Panerai total system (qrs, tubes, screw on buckle) is way ahead of the old way. Spring bars can fail and screws can loosen.
It makes my other more conventional systems seem slow and cumbersome. I would rather have the "QRS" serviced every 10 years if needed than go back to screws or spring bars.
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#12 | |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,704
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Quote:
There's a lot to like about the quick release, but, the "service" of which you speak is almost always a case replacement, which is $€$€$€.... |
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#13 |
2024 Pledge Member
Join Date: Dec 2009
Real Name: The Mystro ;)
Location: Central Pa.
Posts: 14,964
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I doubt it will ever need any service. Its a pretty simple system so failure shouldn't be worth worrying about.
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#14 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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Just got my 352 back. Yes, the local guys could do the repair, and i am very happy with the guys at the boutique who helped with the handling. Spurred me to buy a rubber strap and was surprised that it comes in brown tone. Match my tobacco dial perfectly.
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#15 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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That said, i am now a bit worried on the reliability of the whole quick strap change system.
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#16 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,704
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Glad it worked out!
![]() If you could post some pix of the 352 on brown rubber, that would be cool. Thanks. ![]() |
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#17 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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ha ha.... looks like I spoke too soon. brought it home, try to change into the new rubber and guess what...... it popped out again.
haizzzzzzzzzz.......... guess the pix has to wait. |
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#18 |
"TRF" Member
Join Date: May 2011
Real Name: Jim
Location: SE MI, USA
Watch: Sub C
Posts: 2,068
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Weird - I've changed many a strap with no probs, as have many.
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#19 | |
"TRF" Member
Join Date: Jun 2010
Real Name: James
Location: Toronto
Watch: IG: @j.project
Posts: 2,194
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Quote:
Hope you get your watch back soon! |
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#20 |
"TRF" Member
Join Date: May 2014
Real Name: Beau Wilson
Location: Buford, GA
Posts: 81
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Very cool that they could handle it locally. I'm still a fan of the tiny screwdriver change system but quick change is appealing.
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#21 |
"TRF" Member
Join Date: Oct 2009
Location: Socal
Posts: 4,893
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sorry to hear that, i hope they will get it fixed the second time around.
i heard about similar story and they ended up with a new case. :( i am sticking to my luminor case with screws ...
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#22 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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Its going back to the motherland, and will take about 6 months.
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#23 |
"TRF" Member
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 842
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WTF...they should give you a new case and call it a day: terrible customer service.
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#24 |
"TRF" Member
Join Date: Mar 2012
Location: Singapore
Posts: 266
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^going back to motherland for popping back in or change of case?
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#25 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,704
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#26 |
"TRF" Member
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 842
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I'm cynical by nature but this sounds to me like the beginning of a stall tactic which will be followed by a phony excuse for why they won't warranty this repair.
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#27 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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As of now, I am not sure how they will do the repair. i hav heard of case replacement and/or just pop back in. I hope they will replace the case with a refined design, or else I worry the problem will come back again.
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#28 |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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So far, the watch is under warranty. I have not been told otherwise. I have also asked if my warranty will be extended after I get the watch back in six months time.
This really sucks big time, and I hope the guys at OP monitors this thread and do the right thing not just for me, but also for others with similar problems. |
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#29 |
"TRF" Member
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 842
|
The thing that would make me nervous in your shoes (and again, I'm cynical) is that Panerai comes back and says they won't cover this repair because it was the result of abuse/misuse rather than defect. I hope I am wrong and that my fears are misplaced. I'm already at a point where I have reservations about further PAM purchases (as much as I love my 372) because of QC and CS. If this repair is not honored it would confirm the worst, IMO.
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#30 | |
"TRF" Member
Join Date: Jul 2012
Location: Timbuktu
Posts: 379
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I hear you, and I hope it would not come to that.
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