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Craigdwh · 16 July 2019, 11:07 AM

Unfortunately my Tudor Harrods arrived back with a nasty scratch on the caseback.

I had sent it in because of a foreign object underneath the crystal.

I’m not very happy, I did not accept the watch and left it at my AD. They were extremely apologetic and said it would get fixed.

I also called RSC in TO and spoke with the manager Danielle. She said as soon as it’s in her hands she will be in touch with me.

To say I’m crushed is an understatement. I love this watch.

If the scratch was on the case sides, lugs, bracelet I wouldn’t care so much because those areas are going to be scratched from wearing it. But right on the engraving etc, that hurts.

It’s quite deep, obviously it can be polished out but not without impacting the engraving. Just shitty all around.

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Director EDTF · 16 July 2019, 11:11 AM

I would be upset too!

Pballkm21 · 16 July 2019, 11:11 AM

ooof

watchmework · 16 July 2019, 11:12 AM

Ouch, that’s really unfortunate...I’d feel the same way you do, let’s see what they can do to make it right.

pepsiretail · 16 July 2019, 11:18 AM

I am flabbergasted by this

Right through to edition number

Flyingpig698 · 16 July 2019, 11:18 AM

That looks nasty! How on earth did they manage to do that??

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boktan · 16 July 2019, 11:33 AM

I would be pissed, sorry to see that OP

Merkaholic · 16 July 2019, 11:55 AM

Very poor form from rolex. Accidents certainly happen and the person who has done it surely knows they have made a mistake. They should have come clean prior to sending the watch back. Even if rolex replace the piece, the sentimental value will be lost.

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Chaching · 16 July 2019, 12:07 PM

Absolutely shocked!

kypt · 16 July 2019, 12:13 PM

Wow, there is no excuse for that. I hope they take good care of you.

I love that watch, btw. Excellent choice.

O M Z · 16 July 2019, 12:14 PM

WHAT ARE THOOOOOSE

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Craigdwh · 16 July 2019, 12:15 PM

Quote:

Originally Posted by O M Z

WHAT ARE THOOOOOSE

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Lmao Birkenstock’s

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Dr. Robert · 16 July 2019, 12:16 PM

Hopefully RSC can buff it out.

mactruck · 16 July 2019, 12:19 PM

Those damn fools. Someone needs a firing.

mactruck · 16 July 2019, 12:20 PM

Quote:

Originally Posted by Dr. Robert

Hopefully RSC can buff it out.

I wouldn't accept that. New parts or new watch.

siempreko · 16 July 2019, 12:20 PM

Hopefully they can work a miracle with it! They need to make it right!

I noticed, and appreciated the birks! Wear mine everyday! Tempted to start a “your Rolex and your birks” thread... or not...

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Psijason · 16 July 2019, 12:22 PM

Ouch!!! Brutal!!!

Bozack90 · 16 July 2019, 12:24 PM

it stinks but I am not surprised, hopefully they can fix it to your satisfaction

D O C · 16 July 2019, 12:28 PM

I'm telling you sending in to RSC is a crap shoot many times. You just don't know who you're going to get working on your watch.

mactruck · 16 July 2019, 12:28 PM

Quote:

Originally Posted by siempreko

Tempted to start a “your Rolex and your birks” thread... or not...

Dan Pierce · 16 July 2019, 12:47 PM

Very sorry to hear that. I'd be pi$$ed. What’s going on with RSC lately?
dP

tie219 · 16 July 2019, 12:50 PM

Ridiculous considering how expensive these services are getting

ltmgeller · 16 July 2019, 12:52 PM

Quote:

Originally Posted by O M Z

WHAT ARE THOOOOOSE

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ltmgeller · 16 July 2019, 12:53 PM

Sorry to hear. That is not right. I'd like to see what RSC says about it.

flyingtiger85 · 16 July 2019, 01:05 PM

Hahaha. Love the Birk comments

brandog · 16 July 2019, 01:13 PM

I would accept nothing short of a new caseback and next service complimentary. If they even hesitate mention otherwise you will be leaving them a poor google business review online of the experience, see how quick they take care of you when their reputation is at risk.

I hear more horror stories then positive experiences from RSC.

JayHantz · 16 July 2019, 01:15 PM

That’s just painful to look at. I really hope this can get resolved soon, OP.

tadbart · 16 July 2019, 01:22 PM

Quote:

Originally Posted by O M Z

WHAT ARE THOOOOOSE

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RSC: "That Neanderthal will never notice the scratch."

Neand- uh, OP: "$#*&%!!!"

FloridaSam · 16 July 2019, 01:22 PM

I usually don't sweat the small stuff..... that's just unacceptable. I would make sure a new case back, with correct engravings is offered. You can't really fix that. How someone thought, "eh, no one will notice" is beyond me.

KBM · 16 July 2019, 01:27 PM

Unreal. Give them hell for that.

16 July 2019, 11:07 AM	#1
Craigdwh "TRF" Member Join Date: Mar 2016 Real Name: Craig Location: Winnipeg, MB Watch: Breguet Type XXI Posts: 500	RSC left me a nice gift on my caseback Unfortunately my Tudor Harrods arrived back with a nasty scratch on the caseback. I had sent it in because of a foreign object underneath the crystal. I’m not very happy, I did not accept the watch and left it at my AD. They were extremely apologetic and said it would get fixed. I also called RSC in TO and spoke with the manager Danielle. She said as soon as it’s in her hands she will be in touch with me. To say I’m crushed is an understatement. I love this watch. If the scratch was on the case sides, lugs, bracelet I wouldn’t care so much because those areas are going to be scratched from wearing it. But right on the engraving etc, that hurts. It’s quite deep, obviously it can be polished out but not without impacting the engraving. Just shitty all around. Sent from my iPhone using Tapatalk Sent from my iPhone using Tapatalk __________________ "God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference". "Where's the nearest bridge"?

16 July 2019, 12:16 PM	#13
Dr. Robert 2024 ROLEX DATEJUST41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 61,296	Hopefully RSC can buff it out. __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

16 July 2019, 12:28 PM	#19
D O C "TRF" Member Join Date: Jul 2010 Real Name: Jim Location: US Watch: Rolex 116710LN Posts: 599	I'm telling you sending in to RSC is a crap shoot many times. You just don't know who you're going to get working on your watch. __________________ ROLEX 116710 LN GMTII "Random" ROLEX 16710 GMTII Pepsi "P" ROLEX 16622 SS/PL YM 29mm "V"

16 July 2019, 12:47 PM	#21
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 35,733	Very sorry to hear that. I'd be pi$$ed. What’s going on with RSC lately? dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

16 July 2019, 12:53 PM	#24
ltmgeller 2024 ROLEX DATEJUST41 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 21,379	Sorry to hear. That is not right. I'd like to see what RSC says about it. __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

16 July 2019, 11:11 AM	#2
Director EDTF 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2011 Real Name: Nelson Location: Central, NJ Posts: 2,432	I would be upset too!

16 July 2019, 11:11 AM	#3
Pballkm21 "TRF" Member Join Date: Mar 2019 Location: Merrick, NY Posts: 292	ooof

16 July 2019, 11:12 AM	#4
watchmework "TRF" Member Join Date: Jun 2017 Location: DC Watch: 126710BLRO, 116600 Posts: 7,869	Ouch, that’s really unfortunate...I’d feel the same way you do, let’s see what they can do to make it right.

16 July 2019, 11:18 AM	#5
pepsiretail Banned Join Date: May 2019 Location: Canada Posts: 2,052	I am flabbergasted by this Right through to edition number

16 July 2019, 11:18 AM	#6
Flyingpig698 "TRF" Member Join Date: Apr 2019 Real Name: Danny Location: Singapore Watch: Rolex 1675 Posts: 141	That looks nasty! How on earth did they manage to do that?? Sent from my iPhone using Tapatalk

16 July 2019, 11:33 AM	#7
boktan "TRF" Member Join Date: Apr 2013 Location: Malaysia Posts: 214	I would be pissed, sorry to see that OP

16 July 2019, 11:55 AM	#8
Merkaholic "TRF" Member Join Date: Sep 2018 Location: London Watch: Datejust 41, Datej Posts: 194	Very poor form from rolex. Accidents certainly happen and the person who has done it surely knows they have made a mistake. They should have come clean prior to sending the watch back. Even if rolex replace the piece, the sentimental value will be lost. Sent from my CLT-L09 using Tapatalk

16 July 2019, 12:07 PM	#9
Chaching "TRF" Member Join Date: Sep 2011 Real Name: None of ya #@! Location: Somewhere Watch: Many! 116718 GOLD Posts: 2,137	Absolutely shocked!

16 July 2019, 12:13 PM	#10
kypt "TRF" Member Join Date: Nov 2018 Location: SEPA Watch: Explorer Posts: 43	Wow, there is no excuse for that. I hope they take good care of you. I love that watch, btw. Excellent choice.

16 July 2019, 12:14 PM	#11
O M Z "TRF" Member Join Date: Jan 2019 Location: Belgium Posts: 96	WHAT ARE THOOOOOSE Sent from my iPhone using Tapatalk

16 July 2019, 12:19 PM	#14
mactruck "TRF" Member Join Date: Aug 2010 Location: Washinton D.C. Posts: 614	Those damn fools. Someone needs a firing.

16 July 2019, 12:20 PM	#16
siempreko "TRF" Member Join Date: Jan 2013 Location: Maryland, USA Watch: Sometimes Posts: 1,197	Hopefully they can work a miracle with it! They need to make it right! I noticed, and appreciated the birks! Wear mine everyday! Tempted to start a “your Rolex and your birks” thread... or not... Sent from my iPhone using Tapatalk

16 July 2019, 12:22 PM	#17
Psijason "TRF" Member Join Date: Mar 2018 Real Name: Jason Location: Boston Watch: Seamster 300 Green Posts: 1,617	Ouch!!! Brutal!!!

16 July 2019, 12:24 PM	#18
Bozack90 "TRF" Member Join Date: Apr 2019 Location: Chowdaland Watch: Out Posts: 596	it stinks but I am not surprised, hopefully they can fix it to your satisfaction

16 July 2019, 12:50 PM	#22
tie219 "TRF" Member Join Date: Aug 2017 Real Name: Troy Location: Houston, TX Watch: 16710 GMT, BBR Posts: 926	Ridiculous considering how expensive these services are getting

16 July 2019, 01:05 PM	#25
flyingtiger85 "TRF" Member Join Date: Oct 2015 Location: tejas Watch: Sub Date Posts: 298	Hahaha. Love the Birk comments

16 July 2019, 01:13 PM	#26
brandog Banned Join Date: Dec 2013 Location: New York Posts: 370	I would accept nothing short of a new caseback and next service complimentary. If they even hesitate mention otherwise you will be leaving them a poor google business review online of the experience, see how quick they take care of you when their reputation is at risk. I hear more horror stories then positive experiences from RSC.

16 July 2019, 01:15 PM	#27
JayHantz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2018 Real Name: Jonathan Location: Texas Watch: @Escapementt Posts: 9,842	That’s just painful to look at. I really hope this can get resolved soon, OP.

16 July 2019, 01:22 PM	#29
FloridaSam "TRF" Member Join Date: Dec 2006 Real Name: Sam Location: Sunny Florida Watch: Rolex 16013 Posts: 291	I usually don't sweat the small stuff..... that's just unacceptable. I would make sure a new case back, with correct engravings is offered. You can't really fix that. How someone thought, "eh, no one will notice" is beyond me.

16 July 2019, 01:27 PM	#30
KBM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2010 Real Name: K. Location: 780 Posts: 10,390	Unreal. Give them hell for that.

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