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24 February 2017, 01:30 AM | #1 |
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Patek Philippe quality control issue
Brought a brand new double seal 5390G in one of the authorise deal here in Hong Kong, cut the seal open myself at the shop, then brought it on the spot.
Two days later find out there is some scratch on the gold rotor under the glass, go back to the dealer and say will send right back to swiss to fix it. have to wait at least one and half month....... what kind of quality control is that for a 65k usd watch? |
24 February 2017, 01:31 AM | #2 |
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here u go
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24 February 2017, 01:34 AM | #3 |
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some photos
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24 February 2017, 01:57 AM | #4 |
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Unacceptable....amazing that they actually had one lying around and not pre purchased. A sign of the times in HK!
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24 February 2017, 02:10 AM | #5 |
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One wonders where it had been unsealed...I know you said it was double sealed, but these are such huge defects.
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24 February 2017, 02:28 AM | #6 |
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I'd throw your loupe away...you will always be able to find something wrong.
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24 February 2017, 02:35 AM | #7 |
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Must say I am intrigued by the "imitation Jewery" on the slip!!
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24 February 2017, 03:36 AM | #8 |
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24 February 2017, 03:55 AM | #9 |
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I looked them up on the Patek website and they're a legit AD with multiple locations. Careless assembly by Patek, same as when they do a repair and mark up the watch with their tools. I wonder if they take imitation money?
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24 February 2017, 04:00 AM | #10 |
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The receipt says "Repaired Item" and "Complete Overhaul" is checked?
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24 February 2017, 04:03 AM | #11 |
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24 February 2017, 05:05 AM | #12 |
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PP QC continues to amaze me these days
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24 February 2017, 05:43 AM | #13 |
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24 February 2017, 08:58 AM | #14 |
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We haven't had that many PP QC threads for a while so guess it was due, had far more on the Rolex forum of late if truth be told.
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24 February 2017, 09:32 AM | #15 |
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W/o the intention to crash your party but i can ser other flaws on the rotor
iPhone/Tapatalk
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24 February 2017, 09:37 AM | #16 |
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Truly amazing! If PP didn't hype their QC all the time this wouldn't be a big deal. But that's all they do!
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24 February 2017, 10:16 AM | #17 |
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Speak to Cecilia there and I am sure she will ensure you get sorted ASAP. Mention tell gweilo Roger suggested you speak to her. This assumes it was the QRC branch.
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24 February 2017, 10:17 AM | #18 |
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C'mon Patek, this sad that they would let this out.
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24 February 2017, 11:59 AM | #19 |
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this is the official receipt instead of the credit card slip
Emperor watch and Jewellery is of of the largest PP authorise dealer here in HK. 100% legit and well respected. The watch is double seals and I open it on spot by myself then brough it right away. The watch come out of the factory like this not cause by any one else |
24 February 2017, 12:02 PM | #20 | |
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Quote:
sadly I got wear this watch for less then 2 days...... |
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24 February 2017, 12:02 PM | #21 | |
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Quote:
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24 February 2017, 12:05 PM | #22 |
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24 February 2017, 12:05 PM | #23 |
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24 February 2017, 12:08 PM | #24 | |
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Quote:
If you look at the rotor under sun light, it clearly show that the rotor have uneven polished |
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24 February 2017, 12:09 PM | #25 |
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24 February 2017, 12:10 PM | #26 |
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24 February 2017, 12:16 PM | #27 | |
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Quote:
Just want to raise the attention to fellow members when buying a Patek. Many watches are purchase under Double sealed or single sealed without even opening the plastic bag, because we all assume only the best come out of Patek and that was not necessary........ may be we should |
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24 February 2017, 12:21 PM | #28 | |
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Quote:
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24 February 2017, 12:27 PM | #29 | |
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Quote:
may be I buy into their advertisement too much and really believe hundreds of hours were spent into polishing every watches to their perfection,and only the best come out of Patek |
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24 February 2017, 01:30 PM | #30 |
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Yes they did spend hundreds of hours polishing it...just when they dropped it in the floor the problem occurred!
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