ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

pain888 · 21 August 2009, 11:50 PM

Quote:

Originally Posted by onkyo

I have banned William Bartman for life. They were extremely rude to me and my GF.... She even wrote a letter to the owner (no response of course).

Better to buy from TRF anyway.

the brooklyn is full of old russian sales lady

but u have to deal with steven . the Manhattan store is very nice n well manner.

GMTJOHNNY · 22 August 2009, 09:42 AM

Quote:

Originally Posted by kyle L

Can't stand that Tourneau. I like going to smaller watch stores, they tend to take more notice of you and help you more.

I agree. Been there several times with cash in hand and their attitude drove me right to the Grey Market. I think the only thinkg that keeps that store in business is the lousy tourist market.

Bisquitlips · 22 August 2009, 09:51 AM

Quote:

Originally Posted by TheVTCGuy

I was in New York today for a business meeting, it was finished early and on the way back to my hotel I walked right by the Tourneau on 57th(?). It is unbelieevably adourned, chrome, polished brass everywhere, a beautiful store. The only two previous times I've walked into Tourneau, I was not treated well, but have an open mind and thought I'd see what was in there.

When I walked in, I was greeted very nicely by a young man at the front door. As it turns out, he was the only nice person in the place, they should promote him to manager. He asked how he could help me, I expressed that I was curious if they had the new DJII yet. He said: "Rolex? that's on the second floor sir" And he pointed the direction to the stairs. Like I said, it tured out he was the only nice employee in the store.

I was dressed in Khaki slacks, a button down shirt, carrying my suit jacket and loosened tie. I'm not the most handsome man in the world but villagers don't chase me with torches every night either. I also had my SS Daytona in plain site on my wrist. Point is, I looked respectable, and I would think like a potential customer.

As I walked up stairs, there were two men in suits, (EVERY employee in the place was impeccibly dressed in fine suits) talking to each other across the sales counter. I wasn't sure, but suspected one on the customer side could be just that, a customer, so didn't bother either one of them. Another employee was defintely helping a customer, so I just browsed the display cases. They did NOT have a SS Daytona, at least not on display, but a HUGE collection of everything else. After a few minutes, the one customer finished their business and left. About the same time I stood next to the two men in suits talking, and from their conversation discovered they were both employees, talking (actually complaining) about one of the managers. The third employee replaced the watches the customer had been looking at then brought out some paper work, I was IGNORED. NO ONE asked if they could help me, said: "Hello" told me to go to hell... it was like I wasn't even there.

I demand respect, so I stepped in front of the sales person standing alone, he turned his back to the ME and kept working on the counter behind him without saying a WORD. So... I walked to the two employees having their discussion and practically pushed my way in between them. They both stopped talking and looked at me, didn't say anything, just looked at me. I (probably sarcastically) said: "I'm so sorry to bother you, but I was wondering if you had the newDJII in yet" One replied: "No,... November" And turned back to his assoicate to contiue their conversation.

No one asked (as they should) if hey could show me any other model, or was there anything else I was interested in, other standard basic respectable retail practices. I was so infurriated I stormed out of the store.

I know I SHOULD have demanded to see the manager, or some other form of complaint, but I was so DISGUSTED, I knew I wouldn't handle it professionally so I walked out.

This experience, was so incredibly wrong..... I hope someone from Tourneau in NY reads this, because it's the last bit of communication they'll ever here from me, I'm certainly not buying my DJII from them. My adivce to everyone on TRF is avoid that place like it's got Sine Flu or something.

And because of many testimonies like this, I will NEVER spend one cent in their establishments. Never!

Good enough for me......!

dardeca · 22 August 2009, 10:09 AM

I have never heard a good opinion of Tourneau in terms of customer service. Not a one!

dkpw · 22 August 2009, 10:11 AM

Quote:

Originally Posted by DadsWatch72

Its kinda like being in France. Treat them like crapola and your in like lint. Just grab one of them and say....."I need some service, and since your not doing anything but chatting........you will do nicely". If they give you any crap, just tell them..."People like you are PAID to help people like me! If you have a problem with that then we can call your manager." Walk into the place like you own it. If you receive good service then that is a different story.

Sorry to break into this American nightmare! My heart really bleeds for you. What a bunch of whining, spoilt, arrogant so and so's you come across as. Why not try to treat sales people like human beings. Politely ask for service if you want it and say "I'm just looking" if you don't.

Come to the UK with the above attitude and see what you get. Huh!

hotfiber · 22 August 2009, 10:22 AM

Many salespeople in any type of upscale store act snobby if you're casual. I'm usually dressed down as I work in the videogame production industry. Ironically the salespeople who behave this way earn a third of my salary. It makes me wonder what it is that they feel so superior about

TheVTCGuy · 22 August 2009, 11:14 AM

Quote:

Originally Posted by iSellJerseyShore

Paul you should have let me know you were coming to town!

-Frankie

Next time Frankie! You're buying the drinks!

TempoKing · 22 August 2009, 11:23 AM

Quote:

Originally Posted by Thomas

Sorry about your experience, but I noticed that you DEMAND respect, I always thought that was something that you earned.

I am surprised you do not know that the CUSTOMER IS KING....??...

...and as such... a King "demands" respect, he does not have to earn anything
from a retailer...who exists because of the "King's" benovelence.

On the other hand, the employees must "earn" their salary, to pay the rent
to put food in the table, to take care of their family etc.

So I repeat...CUSTOMER IS KING...and...YES... "demands" respect
as well as attention and assistance...

...and definately not to be ignored by Junior or Senior ... sales idiots.

iSellJerseyShore · 22 August 2009, 11:23 AM

Quote:

Originally Posted by TheVTCGuy

Next time Frankie! You're buying the drinks!

Deal!

When I come to San Diego you will have to buy drinks!

-Frankie

TheVTCGuy · 22 August 2009, 11:26 AM

Quote:

Originally Posted by iSellJerseyShore

Deal!

When I come to San Diego you will have to buy drinks!

-Frankie

No Friggen Way!...

jimbones43 · 22 August 2009, 11:37 AM

I guess like most, one of my all time pet peeves is customer service. It doesn't cost anything to be nice, say hello, or in their case actually ask to help a potential customer. I will never understand this type of practice. Is it poor training, lack of supervision, low pay, or all of the above?

JImC

NewYorker · 22 August 2009, 11:57 AM

Quote:

Originally Posted by jimbones43

I guess like most, one of my all time pet peeves is customer service. It doesn't cost anything to be nice, say hello, or in their case actually ask to help a potential customer. I will never understand this type of practice. Is it poor training, lack of supervision, low pay, or all of the above?

JImC

You hit the nail on the head Jimbones. There are so many unemployed people who could make Tourneau a much more successful outfit, if only they cut their staff that don't have their hearts in the right place. Bad training, and low pay are no excuse to not be friendly. Give me the Wal-Mart greeter behind the counter instead of the grumpy guy in a suit any day of the week.

dmb51599 · 22 August 2009, 12:29 PM

I must say that I have had great experiences here at Tourneau in Coral Gables and the Aventura mall. Very friendly and outgoing staff there. But it's continual posts such as this about them as a whole that will keep me from ever spending a dime in there.

Thrasher · 22 August 2009, 12:56 PM

I had a positive experience at the Tourneau at the Huntington/Walt Whitman mall. I still get calls from them advising me when they've received a SS GMT ll, the model I was interested in at the time. The salesman also took the time to show me some Breitlings, as he knew I liked the aviation theme.

I guess Manhattan is a different animal.

BillA · 22 August 2009, 01:45 PM

they have a store in White Plains, the salespeople are all over you and show you anything you want, no problem.

Idle Swede · 22 August 2009, 01:54 PM

Quote:

Originally Posted by dmb51599

I must say that I have had great experiences here at Tourneau in Coral Gables and the Aventura mall. Very friendly and outgoing staff there. But it's continual posts such as this about them as a whole that will keep me from ever spending a dime in there.

This post doesn't make any sense at all to me.

onkyo · 22 August 2009, 02:16 PM

Quote:

Originally Posted by pain888

onkyo which one u went to the brooklyn one or manhattan. anyway i can provide u steven email n u can email him the complaint . Hes the Vice President. That was the first time i brought a rolex in usa. i usually buy from Hong Kong

I went to the Manhattan store on Broadway and the problem person was a salesman named Juan Carlos. It was about 2 years ago so there is not point complaining more now and who knows if he still works there .... a letter was mailed to the owner and no surprise there was no response.

The Brooklyn store seems not so knowledgeable about Rolex.... as someone said a bunch of older Russian women working there (no offense to Russians as I am Russian

). And one of the women working the service desk scratched my GMT IIc when I had it sized. They charge $25 for sizing Rolex also. Unfortunately, I noticed the scratch when I got home.

I think there are much better AD to buy a Rolex from than William Bartman in NYC area. I always tell people I know to avoid WB at all costs.

hdman1216 · 23 August 2009, 01:30 AM

They are by far the worst dealers on the Planet!

Thomas2 · 23 August 2009, 02:07 AM

I used to live there and went in quite often, One fellow in the pre owned dept. was always such a jerk, but nevertheless I needed to see what they had, I ended up at Kenjo just down the street where I was treated very well. I have purchased 4 from them over the last couple of years.

GoldenBear · 23 August 2009, 02:08 AM

It's gotta be a tough job...thousands of lookie-lou's coming in every day asking for Daytonas and discounts...and discounts on Daytonas.

Art 1 · 23 August 2009, 02:32 AM

Quote:

Originally Posted by GoldenBear

It's gotta be a tough job...thousands of lookie-lou's coming in every day asking for Daytonas and discounts...and discounts on Daytonas.

True.

RobY330i · 23 August 2009, 03:07 AM

My only experience was @ Pentagon City. They were very accommodating and treated me well. I spent about 1/2 an hour there.
BTW, I was dressed in very casual jeans and dress shirt.

I prefer to dress casual when I go shopping for high end goods.
Lets me know who will get my business.

TheVTCGuy · 23 August 2009, 03:08 AM

I agree with both of you... and I am not without compassion for those people that have to put up with morons every day... I know I couldn't do it. But that still doesn't excuse the fact that I wasn't even greeted! A simple, "hello" or "can I help you" was all that was necessary, and I was wearing my SS Daytona in plain site! So they had to compute that I was a valid potential customer... Wouldn't any competitant Rolex Sales guy conclude that?

I don't know...

ayecarumba · 23 August 2009, 07:20 AM

I've been to 3 of the Tourneaus mentioned in this thread and had similar experiences:

57th: Several visits...Was not impressed...was actually a bit surprised at the paltry # of Rolexes available considering this is their FLAGSHIP store...staff seem apathetic to indifferent. Is it that hard to find people who actually like and know anything about what they're selling? Of course, the adage about hiring those with positive and good attitude bears mention. The attitude of the leadership can be judged by the subordinates. Poor buggers.

Reflecting a bit, perhaps they're so used to some Wall Street guy coming in with his bonus $$$ and buying with little to no knowledge nor wanting a relationship with an AD that they can't adjust to the fact that this guy and his $$$ are scant. The manager's daily meeting must be a freak out fear fest where he implores his people to move products or else!

53rd: Several visits....Much better than 57th, but that's not saying much. Smaller store, sales staff seem more laid back and more helpful.

Atlanta: Salesman was TOO assertive and ignored my wife (not good!)...she felt uncomfortable as he was hovering over me like a hawk and she left the store and stood outside (guys, you know that's the "Vamanos!" signal!)

That plus as mentioned, this one doesn't have any Rolex.

Perhaps a better moniker for Tourneau would be "Sales Machine" vs. "Time Machine."

That's all they really seem to care about in the end and it shows in their mediocre to poor instore experience.

It's pretty damning that no Tourneau employees past or present have chimed in here which only shows they really don't have anyone who has any knowledge or passion for watches.

I'm stepping down off my box now!

--Paul

DBS91274 · 23 August 2009, 07:38 AM

Sorry for your experience. I have been treated like that before when I wander into a Tourneau in sweatpants, t-shirt, sneakers and not shaven for 9 days. Then they notice I speak like a gentleman and also notice the GMT Master II prominently displayed on my wrist.
I had a great experience at Tourneau Garden State Plaza Mall in Paramus, NJ. The one in Vegas was terrible and treated me like a savage. I have better experiences at small stores that are authorized Rolex dealers. NJ has a few good ones. Write a nice business letter to the corporate office mucky mucks.

ayecarumba · 23 August 2009, 08:53 AM

A quick search turns up lots of unflattering links to the overall poor experience at Tourneau....

On Yelp:
http://www.yelp.com/biz/tourneau-san-francisco

Here's what they say they're looking for their help wanted ads:
http://jobs.climber.com/jobs/Sales-S...ociate/1873105

...One little telling gem from the ad: "... If you desire to compete and succeed in our system, we really want to talk to you. Not a Watch enthusiast? Not a problem! We have a comprehensive yet dynamic training program with Sales Managers that are committed to making you successful...." HA!

and just to be fair here's their link:

http://www.tourneau.com/Tourneau/Mai...A84BFE2BE5DDB0
and their facebook page...maybe somone should tell them about this?
http://www.facebook.com/pages/Tourne...=wall&viewas=0

--Paul

ocwatching · 23 August 2009, 09:05 AM

Here in SoCal, Tourneau is an AD for many of the brands that I like...I don't like the store..the people...but...kinnda stuck if I want to look at stuff

sorry about your experience...at least the sales should have asked "may I help?" even if the typical response was "I am just looking"

TempoKing · 23 August 2009, 09:10 AM

Originally Posted by GoldenBear
It's gotta be a tough job...thousands of lookie-lou's coming in every day asking for Daytonas and discounts...and discounts on Daytonas.

Quote:

Originally Posted by Art 1

True.

I remember a older salesman who told me..
even the dust that a visiting client leaves behind from his boots ..is good for business !!

I believe top paid salesmen can turn any lookie-lou into a client
than the average "Tour-neau" (definately Neau-lol)....order taker.

YuppieKid · 23 August 2009, 09:26 AM

Welcome to New York. I'm glad I left!!!

gettocard · 23 August 2009, 09:28 AM

Tourneau sucks....the worst one is the one in Las Vegas.

22 August 2009, 11:37 AM	#71
jimbones43 "TRF" Member Join Date: Aug 2006 Real Name: Jim Location: Earth Posts: 1,067	Horrendous!!!! I guess like most, one of my all time pet peeves is customer service. It doesn't cost anything to be nice, say hello, or in their case actually ask to help a potential customer. I will never understand this type of practice. Is it poor training, lack of supervision, low pay, or all of the above? JImC

23 August 2009, 02:08 AM	#80
GoldenBear "TRF" Member Join Date: Jun 2007 Location: San Francisco Watch: Submariner Posts: 2,480	It's gotta be a tough job...thousands of lookie-lou's coming in every day asking for Daytonas and discounts...and discounts on Daytonas. __________________ ____________________________________________ Rolex Blue TT Submariner Rolex SS Submariner Breitling Emergency Mission They are just watches, wear 'em. ____________________________________________

23 August 2009, 07:20 AM	#84
ayecarumba "TRF" Member Join Date: May 2008 Real Name: Paul Location: ATL Watch: the one I'm wearin Posts: 526	Yeah, not so hot on Tourneau.... I've been to 3 of the Tourneaus mentioned in this thread and had similar experiences: 57th: Several visits...Was not impressed...was actually a bit surprised at the paltry # of Rolexes available considering this is their FLAGSHIP store...staff seem apathetic to indifferent. Is it that hard to find people who actually like and know anything about what they're selling? Of course, the adage about hiring those with positive and good attitude bears mention. The attitude of the leadership can be judged by the subordinates. Poor buggers. Reflecting a bit, perhaps they're so used to some Wall Street guy coming in with his bonus $$$ and buying with little to no knowledge nor wanting a relationship with an AD that they can't adjust to the fact that this guy and his $$$ are scant. The manager's daily meeting must be a freak out fear fest where he implores his people to move products or else! 53rd: Several visits....Much better than 57th, but that's not saying much. Smaller store, sales staff seem more laid back and more helpful. Atlanta: Salesman was TOO assertive and ignored my wife (not good!)...she felt uncomfortable as he was hovering over me like a hawk and she left the store and stood outside (guys, you know that's the "Vamanos!" signal!) That plus as mentioned, this one doesn't have any Rolex. Perhaps a better moniker for Tourneau would be "Sales Machine" vs. "Time Machine." That's all they really seem to care about in the end and it shows in their mediocre to poor instore experience. It's pretty damning that no Tourneau employees past or present have chimed in here which only shows they really don't have anyone who has any knowledge or passion for watches. I'm stepping down off my box now! --Paul __________________ "Whether we wake or we sleep, Whether we carol or weep, The Sun with his planets in chime, Marketh the going of Time." --Edward Fitzgerald

23 August 2009, 08:53 AM	#86
ayecarumba "TRF" Member Join Date: May 2008 Real Name: Paul Location: ATL Watch: the one I'm wearin Posts: 526	Fwiw... A quick search turns up lots of unflattering links to the overall poor experience at Tourneau.... On Yelp: http://www.yelp.com/biz/tourneau-san-francisco Here's what they say they're looking for their help wanted ads: http://jobs.climber.com/jobs/Sales-S...ociate/1873105 ...One little telling gem from the ad: "... If you desire to compete and succeed in our system, we really want to talk to you. Not a Watch enthusiast? Not a problem! We have a comprehensive yet dynamic training program with Sales Managers that are committed to making you successful...." HA! and just to be fair here's their link: http://www.tourneau.com/Tourneau/Mai...A84BFE2BE5DDB0 and their facebook page...maybe somone should tell them about this? http://www.facebook.com/pages/Tourne...=wall&viewas=0 --Paul __________________ "Whether we wake or we sleep, Whether we carol or weep, The Sun with his planets in chime, Marketh the going of Time." --Edward Fitzgerald

23 August 2009, 09:05 AM	#87
ocwatching "TRF" Member Join Date: Jan 2009 Real Name: Phil Location: CA Posts: 5,372	Here in SoCal, Tourneau is an AD for many of the brands that I like...I don't like the store..the people...but...kinnda stuck if I want to look at stuff sorry about your experience...at least the sales should have asked "may I help?" even if the typical response was "I am just looking" __________________ too much into watches...

22 August 2009, 10:09 AM	#64
dardeca 2024 Pledge Member Join Date: Jan 2009 Location: US Watch: Rolex, Patek Posts: 2,446	I have never heard a good opinion of Tourneau in terms of customer service. Not a one!

22 August 2009, 10:22 AM	#66
hotfiber Member Join Date: Aug 2009 Real Name: Ed Location: Montreal Watch: GMT Master IIc Posts: 76	Many salespeople in any type of upscale store act snobby if you're casual. I'm usually dressed down as I work in the videogame production industry. Ironically the salespeople who behave this way earn a third of my salary. It makes me wonder what it is that they feel so superior about

22 August 2009, 12:29 PM	#73
dmb51599 Member Join Date: May 2006 Real Name: Justin Location: Miami Watch: Daytona 16520 Posts: 46	I must say that I have had great experiences here at Tourneau in Coral Gables and the Aventura mall. Very friendly and outgoing staff there. But it's continual posts such as this about them as a whole that will keep me from ever spending a dime in there.

22 August 2009, 12:56 PM	#74
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	I had a positive experience at the Tourneau at the Huntington/Walt Whitman mall. I still get calls from them advising me when they've received a SS GMT ll, the model I was interested in at the time. The salesman also took the time to show me some Breitlings, as he knew I liked the aviation theme. I guess Manhattan is a different animal.

22 August 2009, 01:45 PM	#75
BillA 2024 Pledge Member Join Date: Mar 2007 Location: US Posts: 3,612	they have a store in White Plains, the salespeople are all over you and show you anything you want, no problem.

23 August 2009, 01:30 AM	#78
hdman1216 Member Join Date: Jun 2007 Real Name: Don Location: Leawood, KS Watch: Zenith Defy Open Posts: 38	They are by far the worst dealers on the Planet!

23 August 2009, 02:07 AM	#79
Thomas2 Member Join Date: Jul 2009 Location: Louisville Posts: 24	I used to live there and went in quite often, One fellow in the pre owned dept. was always such a jerk, but nevertheless I needed to see what they had, I ended up at Kenjo just down the street where I was treated very well. I have purchased 4 from them over the last couple of years.

23 August 2009, 03:07 AM	#82
RobY330i "TRF" Member Join Date: Jul 2008 Real Name: Robert Location: Ottawa Watch: SS GMT IIc "V" Posts: 97	My only experience was @ Pentagon City. They were very accommodating and treated me well. I spent about 1/2 an hour there. BTW, I was dressed in very casual jeans and dress shirt. I prefer to dress casual when I go shopping for high end goods. Lets me know who will get my business.

23 August 2009, 03:08 AM	#83
TheVTCGuy Banned Join Date: Jul 2008 Real Name: Paul Location: San Diego Watch: 126619LB Posts: 21,540	I agree with both of you... and I am not without compassion for those people that have to put up with morons every day... I know I couldn't do it. But that still doesn't excuse the fact that I wasn't even greeted! A simple, "hello" or "can I help you" was all that was necessary, and I was wearing my SS Daytona in plain site! So they had to compute that I was a valid potential customer... Wouldn't any competitant Rolex Sales guy conclude that? I don't know...

23 August 2009, 07:38 AM	#85
DBS91274 Member Join Date: Aug 2009 Real Name: Dave S. Location: The NY/NJ area Watch: 1991 GMT Posts: 31	Sorry for your experience. I have been treated like that before when I wander into a Tourneau in sweatpants, t-shirt, sneakers and not shaven for 9 days. Then they notice I speak like a gentleman and also notice the GMT Master II prominently displayed on my wrist. I had a great experience at Tourneau Garden State Plaza Mall in Paramus, NJ. The one in Vegas was terrible and treated me like a savage. I have better experiences at small stores that are authorized Rolex dealers. NJ has a few good ones. Write a nice business letter to the corporate office mucky mucks.

23 August 2009, 09:26 AM	#89
YuppieKid "TRF" Member Join Date: Sep 2007 Real Name: Brandon Location: West Coast, US Posts: 1,079	Take it from someone who grew up in Manhattan and who has been in that store ..... Welcome to New York. I'm glad I left!!! __________________ Brandon

23 August 2009, 09:28 AM	#90
gettocard Banned Join Date: Dec 2008 Real Name: Andy Location: EU Watch: them come and go.. Posts: 2,052	Tourneau sucks....the worst one is the one in Las Vegas.

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