ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
24 February 2017, 01:31 PM | #31 |
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24 February 2017, 01:39 PM | #32 |
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24 February 2017, 01:45 PM | #33 |
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24 February 2017, 08:38 PM | #34 |
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For sure!
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24 February 2017, 08:43 PM | #35 |
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I would simply return it and ask for a refund. "Fixing" a 65k watch is unacceptable.
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24 February 2017, 10:23 PM | #36 |
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25 February 2017, 12:18 AM | #37 |
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Good point. You wonder why the service centre in Hong Kong just didn't do it?
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25 February 2017, 01:21 AM | #38 |
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25 February 2017, 02:25 AM | #39 |
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25 February 2017, 03:26 AM | #40 | |
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Quote:
I agree that is not acceptable.
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25 February 2017, 10:11 AM | #41 |
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Sorry that your new watch had issue.I would want my money back or exchange for a new watch, if something that obvious passes quality check I would be worried on the things you can't see. If one bought say a citizen watch that had obvious scratches I don't think most would want it serviced and would want a new watch, then why not w such a high end brand. (Granted it's not like mass produced but I'm sure they could source a new one from the factory) I hate to say it but it seems like the op will be happy with service, but based on what I have seen on this forum it appears to me the op is in for a longer haul... More damage from service, watch not functioning properly,etc.....
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25 February 2017, 10:39 AM | #42 |
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Not acceptable. It's a brand new watch. Ask for a refund. In this case, it's clear cut fault from manufacturing since it's inside the watch.
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25 February 2017, 11:07 AM | #43 | |
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Quote:
And mention the refund stories we heard before, all the cost is absorb by the dealer itself, not the watch company. Thats what I been told by the sales man. |
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25 February 2017, 11:10 AM | #44 |
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25 February 2017, 11:13 AM | #45 | |
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Quote:
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25 February 2017, 11:13 AM | #46 |
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25 February 2017, 11:56 AM | #47 |
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yes I could happen ! there is no perfection not only PATEK but also other high end brand I can confirm. In this case, you probably find out other defects when the watch returns. It s handmade. Just enjoys and wear it. Maybe you should think that it gives your watch character honestly. However, PP will serve you perfectly for fixing this defect.
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25 February 2017, 12:19 PM | #48 | ||
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That certainly isn't the name I'd pick for my store!!
Right?!?! Quote:
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I'd do the same. Patek shouldn't let that out the door. |
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25 February 2017, 02:00 PM | #49 |
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Need a better AD. My AD would give me a 30 day refund no questions asked on any I bought from them.
As of yet, I've never returned anything but I am absolutely a loyal customer and have bought many watches there over the years. Will continue to as well. Sorry to hear about your issue, but if I was you I would just have it fixed vs pushing for a refund. It's annoying and shocking that this passes QA, but it is what it is. In a month you'll have it back as good as new and can continuing building great experiences with that beauty.
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25 February 2017, 03:58 PM | #50 |
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The AD should work with Patek to get you a replacement. Last year, I had a problem with a grand complication that I cut the seal on, and after a very short period, it proved problematic. My AD worked with Patek and got me a new, sealed watch, albeit a different version (R instead of a G) since the G I had was not readily available.
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25 February 2017, 04:11 PM | #51 | |
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Quote:
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25 February 2017, 11:55 PM | #52 |
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Where's Subking ?
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26 February 2017, 03:22 AM | #53 |
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26 February 2017, 04:54 PM | #54 | |
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Quote:
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26 February 2017, 05:18 PM | #55 | |
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Quote:
Here is an excerpt from the email from Patek sent to my AD, in which they asked if I would accept a white dial as a replacement: "Good morning! I shared your customer letter with our head watchmaker. Here are his comments: “I wonder if the client was given the proper instructions of how to properly set and manipulate his watch. He says he manually tried to move the day over using the corrector but did he set it to 6AM each time? He may have inadvertently caused damage.“ I have no idea when we’ll be receiving another blue dial…would he take the white as a replacement?"
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26 February 2017, 06:21 PM | #56 |
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Ok I won't tell anyone....but did you actually try change the date at 23:00 in the evening?
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26 February 2017, 06:29 PM | #57 | |
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Nope. I did it by the book.
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26 February 2017, 11:19 PM | #58 |
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1 March 2017, 03:11 AM | #59 |
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so far no update from anyone
none from PP, none from AD |
1 May 2017, 12:53 PM | #60 |
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finally an update from the sales,
expect to received the watch at the end of June. more than four months of repair time, I though it was just some polishing issue..... |
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