Local Rolex dealer Wouldn’t take my order

[brandrea]

Welcome to the forum

[rolex16]

Originally Posted by inadeje

Another Entitlement thread. Disgusted and dismayed that probably the world’s most recognized brand doesn’t have any available products to sell and doesn’t know when they will. Instead of this shining badly on Rolex, this thread validates the exclusivity that brands of this genre seek. Move along, nothing to see here.

That disgust and dismay reflects poorly on the brand, and I think will hurt it in the long run. No brand in their right might wants customers to be pissed off the way many are.

[Calatrava r]

Well, there is no shortage on the pre-owned market, so if you want one now, buy one used at the market price. Otherwise, you will need to find another AD, you can build a relationship with. Products in high demand are hard to get period at MSRP. Makes no difference what they are.

[inadeje]

Originally Posted by rolex16

That disgust and dismay reflects poorly on the brand, and I think will hurt it in the long run. No brand in their right might wants customers to be pissed off the way many are.

[rolex16]

Originally Posted by inadeje

I believe I disagreed with you in a prior thread about including Rolex in the discussion w/ the Trinity brands. My view there ties to this discussion in that I think the issue Rolex has that causes people to be pissed off is that everyone knows they are mass produced. They are not high horology, low production, etc., which I think makes it easier to stomach getting turned away. Try to buy a Bugatti and get turned away, you feel like, OK I get it limited, etc. Try to buy a BMW 5 series and get turned away, and you feel like, screw them! If Rolex wants to play this game, they had better start hand finishing some movements and building real complications, not just limiting supply. Discerning buyers will not be fooled.

[mountainjogger]

Not surprised. My understanding is that is common. Do not think this is about you OP. So, complain if you want. Do not think it matters.

[Krash]

No ADs are taking orders right now from anyone in my geographical area, so welcome to the club.


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[amh]

Originally Posted by Gary Busey

You file a complaint by buying other, way more interesting watches, both horlogerie wise, and non douche wise, than Rolex. The brand has gone down the toilet. It’s the Tommy Hilfiger of
Watches circa 1997.


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Rolex a douche brand? The only douches are are the Instagram models and the Flippers. (Oh and AD sales reps)

Originally Posted by mountainjogger

Not surprised. My understanding is that is common. Do not think this is about you OP. So, complain if you want. Do not think it matters.

Indeed. I'll crack open another beer

[MilgaussPE]

I got my Rolex after a 470 day wait a few weeks ago. When I went to pick up the watch my SA mentioned that they were not taking names for any Rolex models anymore. The number of people that walk in "expressing interest in a watch" faaaaaar exceeds the number of watches that actually come in.

I wouldn't take it personal. It is what it is. <shrugs shoulders>

[BlondesNwatches]

They don't take orders anymore for watches. Allocation only. List your interest and you'll be good to go.

[CarlOver]

Originally Posted by Hensane

The Rolex dealer told me they simply do not take orders. If they had too many orders they should say so. But instead I was only told “We dont take orders”


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Then they could make note of your interest. Was the conversation that short?

[Seddyspaghetti]

Welcome

[shaunylw]

They don’t need your business. You want what they have, and they have 100 other people they can sell it to. The Karen complaint tactic won’t help. Gone are the days where you are special because you have 10-15k to spend.


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[omar10213245]

Originally Posted by Gary Busey

You file a complaint by buying other, way more interesting watches, both horlogerie wise, and non douche wise, than Rolex. The brand has gone down the toilet. It’s the Tommy Hilfiger of
Watches circa 1997.


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hey, easy now. i still keep a bottle of tommy cologne and wear it often

[grimps]

Originally Posted by Hensane

Yesterday I visited my Local Rolex and tried to place an order but they refused to take my order without reasonable excuse.

In the past 10 years I bought 6 watches from them for me and my family which we still own.

Why would they refuse my order? How do I file an official complaint to Rolex?

Thank you.


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It sounds like you are asking for something that the dealer cant get for you , what would you like them to say to you ?

[joli160]

Report the AD
Feeling a bit entitled today

[Nairn1980]

Originally Posted by snowblaze

I doubt you need to worry. One one year time, he will be begging you to buy his watches at 50% discount for SS watches.

Yeh right

[Nairn1980]

Originally Posted by Hensane

Yesterday I visited my Local Rolex and tried to place an order but they refused to take my order without reasonable excuse.

In the past 10 years I bought 6 watches from them for me and my family which we still own.

Why would they refuse my order? How do I file an official complaint to Rolex?

Thank you.


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You don’t complain to Rolex.
Rolex wholesale to the AD, and the AD choose whom to sell their stock to.

It has nothing to do with Rolex, they don’t sell to end users.

[watchmaker]

Originally Posted by amh

Rolex a douche brand? The only douches are are the Instagram models and the Flippers. (Oh and AD sales reps)

Care to add a qualifier to that statement?

The overwhelming majority are decent people trying to do a job and don't deserve to be slandered just because they don't make you feel warm and fuzzy inside while they tell you (the 975th person of the day) that they have no Rolex for sale.

[Gary Busey]

Originally Posted by omar10213245

hey, easy now. i still keep a bottle of tommy cologne and wear it often

Hahahha!! Good memories.


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[Andad]

Originally Posted by watchmaker

Care to add a qualifier to that statement?

The overwhelming majority are decent people trying to do a job and don't deserve to be slandered just because they don't make you feel warm and fuzzy inside while they tell you (the 975th person of the day) that they have no Rolex for sale.

I agree with you Scott.

That was a dumb comment by amh.

[77T]

Originally Posted by Hensane

Yesterday I visited my Local Rolex and tried to place an order but they refused to take my order without reasonable excuse.

Which model did you wish to order?

In Jordan, where you live, the Rolex Mideast distribution operator may have finally closed the order flow for routine production models.

I am sure that AD would accept a Royal order, or a custom dial request by the same (or the Mideast operator would handle it).

But, for consumer discretionary purchases, an AD is simply an independent retailer with little or no obligation to accept your offer to buy*.

* Warning: Legal Content
PS: I am not a lawyer…

When an AD displays goods in a store, or displays goods or services on a website or in a brochure, they are inviting the consumer to make an offer to buy. They have the right to accept the offer or decline it.

What this means is that the consumer cannot legally insist that they sell the goods or service.

This invitation for you to make an offer to buy is known as an 'invitation to treat'.

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[Flint]

Originally Posted by Tools

Dealers are not required to take orders for their products.

What, exactly, would be the complaint that you would be making, and who do you think could force the Dealer to do something different just for you?

Not required to take orders ? Unless it is an order from grey seller ! I think OP raises a valid question

[gerryb92]

Oh look, another AD playing games.

Buy at a pre-owned dealer. No games.

[gerryb92]

Originally Posted by watchmaker

Care to add a qualifier to that statement?

The overwhelming majority are decent people trying to do a job and don't deserve to be slandered just because they don't make you feel warm and fuzzy inside while they tell you (the 975th person of the day) that they have no Rolex for sale.

Manners cost nothing.

[Tanalasta]

AD's no longer take 'orders'. They take 'expressions of interest' and decide who they wish to allocate a watch to.

I suspect if you wanted to "order" a watch and didn't like the treatment - and then "file a complaint then you've unfortunately approached it from the angle and they (allegedly) simply just don't want your business.

[watchmaker]

Originally Posted by gerryb92

Manners cost nothing.

I think you have not read my post correctly.

If the statement was qualified I wouldn't have cause to disagree with it.

And manners go both ways, far too many people forget that part.

[gerryb92]

Originally Posted by watchmaker

I think you have not read my post correctly.

If the statement was qualified I wouldn't have cause to disagree with it.

And manners go both ways, far too many people forget that part.

Definitely do agree, they go both ways. Working in retail is a tough job, no doubt.

[watchmaker]

Originally Posted by gerryb92

Definitely do agree, they go both ways. Working in retail is a tough job, no doubt.

I apologise if I misinterpreted you

[cglondon]

Unfortunately this is the way it is at the moment. Complaining about it on an email will get you as far as ringing up an AD asking for a new GMT. Nowhere. Hop on over to Omega and ask to try on the new Speedmaster Sapphire Sandwich. Ask for a cheeky 10% discount and walk out of there knowing you have the most Iconic watch ever made. There’s a good chance you’ll get more enjoyment out of that then the Rolex you were hoping to get on a list for.

Cheers.


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