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amanbra · 15 May 2022, 12:39 PM

wow... that's not good... i've seen them make mistakes but that pretty bad... They just used the wrong size...

Bladeshot · 15 May 2022, 12:39 PM

Quote:

Originally Posted by TswaneNguni

Hell has no fury like a Rolex owner scorned .

Very good one!

… “or a Rolex owner scored”… LOL.

OP, I’m sure it will be fine. Although it does take a complete lack of attention to miss those marks at RSC. I’ve opened a lot of cases, as a hobbiest, and I’ve never done anything like that, despite my relative inexperience.

hutch300 · 15 May 2022, 01:01 PM

I would be nice and hope they replace it - highly likely. If not - pay for a new one and move on from this and doing business with them.

sleepydoc · 15 May 2022, 02:14 PM

Quote:

Originally Posted by hutch300

I would be nice and hope they replace it - highly likely. If not - pay for a new one and move on from this and doing business with them.

Think it’s the only RSC in Canada

hutch300 · 15 May 2022, 02:17 PM

You could have it done in the states. I have had a watch serviced in the UK twice. Easy just paperwork.

Rolexguy$ · 15 May 2022, 02:24 PM

You deserve better. I'll take it back for replacement of me.

SparklesMcgraw · 15 May 2022, 03:14 PM

A new case back must cost very little. Regardless of what they say, get a new one put on

Podmornica · 15 May 2022, 04:43 PM

Why doesn't RSC takes some photos of the case/bracelet prior to the work?

It's a common practice with IWC Service center anywhere in Europe ..

zapokee · 15 May 2022, 05:26 PM

I was about to write one of those "Don't sweat it" posts, thinking you were referring to the tiny scratches near the red arrows.

Then I looked at the photo again and realized it's a massive double-track gauge that goes all the way around the case back.

They can't possibly give you a hard time about that. They must fix the situation.

padi56 · 15 May 2022, 05:30 PM

Quote:

Originally Posted by ChuMpion3

Wow. That is butchered.

Would hardly call it butchered ask RSC for a new case back.

MRBolton · 16 May 2022, 05:18 AM

RSC Dallas scratched up my Cellini caseback in 2018. I was pretty mad about it, because I bought it NOS and just took the sticker off stupidly before I sent it to them. It arrived back to me with a lot of micro-scratches and swirls.
They originally offered to polish for free or replace the case back for $1,400.
I told them that I didn't want to polish a watch I just bought, and they should replace the caseback for free. After some convincing, they just that on an exchange basis.
I wish I hadn't because now I have a different serial number, and they wouldn't update the warranty card--just gave me a letter stating the caseback was swapped.
Rolex will "make it right" for you hopefully.

brandrea · 16 May 2022, 05:28 AM

I wonder what the pitting is from near the brushed and polished bevel?

turboawd · 16 May 2022, 05:53 AM

Quote:

Originally Posted by MRBolton

RSC Dallas scratched up my Cellini caseback in 2018. I was pretty mad about it, because I bought it NOS and just took the sticker off stupidly before I sent it to them. It arrived back to me with a lot of micro-scratches and swirls.
They originally offered to polish for free or replace the case back for $1,400.
I told them that I didn't want to polish a watch I just bought, and they should replace the caseback for free. After some convincing, they just that on an exchange basis.
I wish I hadn't because now I have a different serial number, and they wouldn't update the warranty card--just gave me a letter stating the caseback was swapped.
Rolex will "make it right" for you hopefully.

Thanks for sharing…the price of $1400 must have been because it was gold?

I didn’t know that the casebacks had the serial number - perhaps it’s only for gold models?

Sent from my iPhone using Tapatalk

MRBolton · 16 May 2022, 05:55 AM

Quote:

Originally Posted by turboawd

Thanks for sharing…the price of $1400 must have been because it was gold?

I didn’t know that the casebacks had the serial number - perhaps it’s only for gold models?

Sent from my iPhone using Tapatalk

This was a 2005 Rolex Cellini 5115/8. I believe this model always had it on the caseback.

Regarding the cost, yes--it was because it was gold. I asked about a new caseback for a different situation with my 2019 GMT (completely unrelated to anything they did), and they advised a new caseback would be about $220 I think.

turboawd · 16 May 2022, 05:55 AM

Quote:

Originally Posted by zapokee

I was about to write one of those "Don't sweat it" posts, thinking you were referring to the tiny scratches near the red arrows.

Then I looked at the photo again and realized it's a massive double-track gauge that goes all the way around the case back.

They can't possibly give you a hard time about that. They must fix the situation.

Those small scratches were likely there when i bought the watch in, although I’m not 100% sure…but if it were just those scratches i don’t think I’d complain about those.

One would think that they should not give me a hard time…we will see!

Sent from my iPhone using Tapatalk

turboawd · 16 May 2022, 05:57 AM

Quote:

Originally Posted by MRBolton

This was a 2005 Rolex Cellini 5115/8. I believe this model always had it on the caseback.

Regarding the cost, yes--it was because it was gold. I asked about a new caseback for a different situation with my 2019 GMT (completely unrelated to anything they did), and they advised a new caseback would be about $220 I think.

Ah i see…is the serial on the outside or inside side of the caseback?

$220 for the steel caseback…not too bad, but not that cheap either…

Sent from my iPhone using Tapatalk

MRBolton · 16 May 2022, 05:58 AM

Quote:

Originally Posted by turboawd

Ah i see…is the serial on the outside or inside side of the caseback?

$220 for the steel caseback…not too bad, but not that cheap either…

Sent from my iPhone using Tapatalk

Outside, along with a couple other engravings.

Yeah, I wouldn’t want to pay $220 in your case. That’s like a dealership damaging your car and asking for you to pay for it.

Sent from my iPhone using Tapatalk

turboawd · 16 May 2022, 06:02 AM

Quote:

Originally Posted by MRBolton

Outside, along with a couple other engravings.

Yeah, I wouldn’t want to pay $220 in your case. That’s like a dealership damaging your car and asking for you to pay for it.

Sent from my iPhone using Tapatalk

Ah i see- thanks…

Sent from my iPhone using Tapatalk

turboawd · 16 May 2022, 06:07 AM

Quote:

Originally Posted by brandrea

I wonder what the pitting is from near the brushed and polished bevel?

Not too sure, but the appearance of pits may just be a result of the very zoomed in photo…here’s a photo from a more normal viewpoint:

I don’t think there’s pitting, but i could be wrong…

Sent from my iPhone using Tapatalk

turboawd · 17 May 2022, 04:53 AM

Hi all

An update to this situation - I called Rolex Canada today and emailed pictures of the caseback.

Much to my relief, they are going to replace the caseback with a new one. I did not have to fight for this result - they immediately offered this solution over the phone after examining the photos.

Going into RSC Toronto this Friday to get the caseback swapped while I wait!

So my faith is (somewhat) restored in this RSC.

Thanks all!!

csaltphoto · 17 May 2022, 05:04 AM

Quote:

Originally Posted by turboawd

Hi all

An update to this situation - I called Rolex Canada today and emailed pictures of the caseback.

Much to my relief, they are going to replace the caseback with a new one. I did not have to fight for this result - they immediately offered this solution over the phone after examining the photos.

Going into RSC Toronto this Friday to get the caseback swapped while I wait!

So my faith is (somewhat) restored in this RSC.

Thanks all!!

Great news! I would try for some goody or swag for your hassle factor. Never should have left the shop looking that way.

turboawd · 17 May 2022, 05:13 AM

Quote:

Originally Posted by csaltphoto

Great news! I would try for some goody or swag for your hassle factor. Never should have left the shop looking that way.

It is a bit of a hassle to have to drive down there again - but to be honest I'm just relieved they didn't give me hard time on this one.

I did already get the latest catalogue when I picked up the watch - let's see if they offer anything else!

101031-28 · 17 May 2022, 07:04 AM

Glad to hear RSC Toronto is making things right for you

S.Explorer · 17 May 2022, 07:07 AM

That's a good update, glad they are resolving the issue.

TswaneNguni · 17 May 2022, 07:12 AM

Quote:

Originally Posted by turboawd

Hi all

An update to this situation - I called Rolex Canada today and emailed pictures of the caseback.

Much to my relief, they are going to replace the caseback with a new one. I did not have to fight for this result - they immediately offered this solution over the phone after examining the photos.

Going into RSC Toronto this Friday to get the caseback swapped while I wait!

So my faith is (somewhat) restored in this RSC.

Thanks all!!

Glad it wasn't necessary for "Hell has no fury like a ... "

turboawd · 17 May 2022, 07:12 AM

Quote:

Originally Posted by 101031-28

Glad to hear RSC Toronto is making things right for you

Thanks! I am satisified with their handling of the situation...

turboawd · 17 May 2022, 07:13 AM

Quote:

Originally Posted by TswaneNguni

Glad it wasn't necessary for "Hell has no fury like a ... "

Oh, believe me, I am glad too!!

CarlOver · 17 May 2022, 10:25 AM

Holy hell! Send it back.

turboawd · 17 May 2022, 10:35 AM

Quote:

Originally Posted by CarlOver

Holy hell! Send it back.

yep, will be getting replacement caseback this Friday!

77T · 17 May 2022, 10:41 AM

Quote:

Originally Posted by turboawd

yep, will be getting replacement caseback this Friday!

That’s a great outcome.

Sent from my iPhone using Tapatalk Pro

17 May 2022, 07:04 AM	#53
101031-28 "TRF" Member Join Date: Jul 2009 Location: USA Watch: 1665 Posts: 4,741	Glad to hear RSC Toronto is making things right for you __________________ He could not just wear a watch. It had to be a Rolex. Ian Fleming

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15 May 2022, 12:39 PM	#31
amanbra "TRF" Member Join Date: Oct 2019 Real Name: Graham Location: Aus Posts: 2,449	wow... that's not good... i've seen them make mistakes but that pretty bad... They just used the wrong size...

15 May 2022, 01:01 PM	#33
hutch300 2024 Pledge Member Join Date: Jun 2016 Real Name: Jeff Location: PNW Posts: 1,302	I would be nice and hope they replace it - highly likely. If not - pay for a new one and move on from this and doing business with them.

15 May 2022, 02:17 PM	#35
hutch300 2024 Pledge Member Join Date: Jun 2016 Real Name: Jeff Location: PNW Posts: 1,302	You could have it done in the states. I have had a watch serviced in the UK twice. Easy just paperwork.

15 May 2022, 02:24 PM	#36
Rolexguy$ Banned Join Date: Nov 2020 Location: USA Posts: 127	You deserve better. I'll take it back for replacement of me.

15 May 2022, 03:14 PM	#37
SparklesMcgraw "TRF" Member Join Date: Jul 2020 Location: Australia Posts: 160	A new case back must cost very little. Regardless of what they say, get a new one put on

15 May 2022, 04:43 PM	#38
Podmornica Banned Join Date: Aug 2019 Location: EU Posts: 806	Why doesn't RSC takes some photos of the case/bracelet prior to the work? It's a common practice with IWC Service center anywhere in Europe ..

15 May 2022, 05:26 PM	#39
zapokee "TRF" Member Join Date: Sep 2012 Location: Japan Posts: 4,344	I was about to write one of those "Don't sweat it" posts, thinking you were referring to the tiny scratches near the red arrows. Then I looked at the photo again and realized it's a massive double-track gauge that goes all the way around the case back. They can't possibly give you a hard time about that. They must fix the situation.

16 May 2022, 05:18 AM	#41
MRBolton "TRF" Member Join Date: Jan 2019 Location: USA Watch: ing my wrist Posts: 954	RSC Dallas scratched up my Cellini caseback in 2018. I was pretty mad about it, because I bought it NOS and just took the sticker off stupidly before I sent it to them. It arrived back to me with a lot of micro-scratches and swirls. They originally offered to polish for free or replace the case back for $1,400. I told them that I didn't want to polish a watch I just bought, and they should replace the caseback for free. After some convincing, they just that on an exchange basis. I wish I hadn't because now I have a different serial number, and they wouldn't update the warranty card--just gave me a letter stating the caseback was swapped. Rolex will "make it right" for you hopefully.

16 May 2022, 05:28 AM	#42
brandrea 2024 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 73,576	I wonder what the pitting is from near the brushed and polished bevel?

17 May 2022, 04:53 AM	#50
turboawd "TRF" Member Join Date: May 2013 Location: Canada Posts: 208	Hi all An update to this situation - I called Rolex Canada today and emailed pictures of the caseback. Much to my relief, they are going to replace the caseback with a new one. I did not have to fight for this result - they immediately offered this solution over the phone after examining the photos. Going into RSC Toronto this Friday to get the caseback swapped while I wait! So my faith is (somewhat) restored in this RSC. Thanks all!!

17 May 2022, 07:07 AM	#54
S.Explorer "TRF" Member Join Date: Jun 2020 Location: United Kingdom Watch: Rollie Posts: 679	That's a good update, glad they are resolving the issue.

17 May 2022, 10:25 AM	#58
CarlOver "TRF" Member Join Date: Dec 2021 Location: US Posts: 1,914	Holy hell! Send it back.

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