The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Watch Forum > Rolex & Tudor Watch Topics > Rolex General Discussion

Reply
 
Thread Tools Display Modes
Old 19 November 2017, 05:39 AM   #31
RW16610
2024 Pledge Member
 
RW16610's Avatar
 
Join Date: Apr 2008
Real Name: Rommel
Location: Toronto Canada
Watch: 116710LN
Posts: 8,940
That's terrible n: One would expect much more from Rolex service. They'll have to make that right for you. Pretty annoying to have a new watch so far out of spec and get it scraped up like this to top that all off.
RW16610 is offline   Reply With Quote
Old 19 November 2017, 06:14 AM   #32
handsfull
"TRF" Member
 
handsfull's Avatar
 
Join Date: Apr 2010
Real Name: J
Location: The great Midwest
Watch: youlookinat?
Posts: 2,369
That looked like my brand new DSSD when I got it back from RSC NY. Fool me once.
handsfull is offline   Reply With Quote
Old 19 November 2017, 08:39 PM   #33
SpyShops718
Banned
 
Join Date: Jan 2017
Real Name: Steven Demeter
Location: New York
Watch: Rolex YM2 Gold '08
Posts: 319
I always take pictures when I am giving it to the service person. I even do it with my cars as well. Sorry to hear that and it sucks, no respect for the customer or the watch.
SpyShops718 is offline   Reply With Quote
Old 14 December 2017, 01:57 AM   #34
Terrakot
"TRF" Member
 
Terrakot's Avatar
 
Join Date: Feb 2017
Location: Italy-Russia
Watch: Rolex LVc/BLNR
Posts: 670
One week ago I sent an e-email to Rolex Italia, describing all these issues, but no reply has been received..
I made a phone call and they told me to send e-mail
I'm fed up with this service and flipped my Rolex.
The end of story
__________________
Ta-dah!
"The best things in life aren't things"
Terrakot is offline   Reply With Quote
Old 14 December 2017, 02:21 AM   #35
polaris72
2024 Pledge Member
 
polaris72's Avatar
 
Join Date: Feb 2015
Location: U.S./Vienna, AT
Posts: 1,958
Sorry to hear it.
polaris72 is offline   Reply With Quote
Old 14 December 2017, 02:58 AM   #36
adg31
"TRF" Member
 
Join Date: Oct 2010
Location: Leicestershire
Posts: 314
Quote:
Originally Posted by Terrakot View Post
One week ago I sent an e-email to Rolex Italia, describing all these issues, but no reply has been received..
I made a phone call and they told me to send e-mail
I'm fed up with this service and flipped my Rolex.
The end of story


Sorry to hear that; at least they are consistent globally as I had exactly the same experience here in the UK.
On the bright side I can now walk past Rolex AD's without wanting to buy something - so they have cured my 30 year brand addiction with their service!


Sent from my iPhone using Tapatalk
adg31 is offline   Reply With Quote
Old 14 December 2017, 03:02 AM   #37
SpeedyTuomas
"TRF" Member
 
Join Date: Nov 2016
Location: Finland
Posts: 588
Mamma mia!
SpeedyTuomas is offline   Reply With Quote
Old 14 December 2017, 03:13 AM   #38
Alex Ks
"TRF" Member
 
Alex Ks's Avatar
 
Join Date: Oct 2012
Location: London, UK
Posts: 289
ridiculous and unacceptable.
you should definitely complain.
Alex Ks is offline   Reply With Quote
Old 14 December 2017, 03:14 AM   #39
tbonesteak
"TRF" Member
 
tbonesteak's Avatar
 
Join Date: Oct 2015
Location: New York
Watch: me go broke!
Posts: 1,657
Terrible, sorry about your experience.
tbonesteak is offline   Reply With Quote
Old 14 December 2017, 03:31 AM   #40
adg31
"TRF" Member
 
Join Date: Oct 2010
Location: Leicestershire
Posts: 314
Beware: My Rolex after service at RSC Milan, Italy

Quote:
Originally Posted by Alex Ks View Post
ridiculous and unacceptable.
you should definitely complain.


Sadly I'm not sure that their phones work, I'm still awaiting a promised callback from RSC here in the U.K. a few weeks after calling in at their swanky St James's offices.
The only other explanation is that they really don't care.
If anyone from RSC would care to prove me wrong I left my number with your receptionist


Sent from my iPhone using Tapatalk
adg31 is offline   Reply With Quote
Old 14 December 2017, 03:36 AM   #41
rudestew
"TRF" Member
 
rudestew's Avatar
 
Join Date: Jun 2015
Location: UK Bristol
Watch: DSSD SD43 Mk1 50TH
Posts: 1,247
Quote:
Originally Posted by rootbeer7 View Post
I've used RSC St James 5 times. 2 vintage, 3 modern. Impeccable every time

+ 1

also off the street work , links added , bezel fixed
rudestew is offline   Reply With Quote
Old 14 December 2017, 06:30 PM   #42
regnant
"TRF" Member
 
regnant's Avatar
 
Join Date: Jun 2014
Location: Close to Rolex AD
Posts: 3,474
That's just unfortunate and unacceptable
__________________
http://s30.postimg.org/eykg4i271/A_Lange_Sohne_Movement.jpg
regnant is offline   Reply With Quote
Old 14 December 2017, 06:52 PM   #43
superstarmar
Banned
 
Join Date: Jun 2015
Location: In Motion
Watch: my wrist presence
Posts: 7,436
Sounds to me like they need new and experienced watch masters
at this RSC!!! Apparently the one or ones in current status are
unacceptable and unprofessional!!! Sorry for your misfortune...
superstarmar is offline   Reply With Quote
Old 14 December 2017, 07:00 PM   #44
Gerardus
"TRF" Member
 
Gerardus's Avatar
 
Join Date: Apr 2009
Real Name: Gerardus
Location: EU
Watch: ♕
Posts: 11,805
This is totally unacceptable, demand € compensation!
__________________

♕16570 ♕126610 ♕126333
Gerardus is offline   Reply With Quote
Old 14 December 2017, 07:18 PM   #45
Digitran
"TRF" Member
 
Join Date: Jul 2010
Location: Switzerland
Posts: 66
Quote:
Originally Posted by Terrakot View Post
One week ago I sent an e-email to Rolex Italia, describing all these issues, but no reply has been received..
I made a phone call and they told me to send e-mail
I'm fed up with this service and flipped my Rolex.
The end of story
Terrible Customer Service. Unacceptable that they scratched your watch and there was no one to complain to. No wonder you don't want to deal with Rolex anymore...

I would post a complaint on Instagram / Facebook before flipping the watch though, bad publicity seems to hurt the most.
Digitran is offline   Reply With Quote
Old 14 December 2017, 07:21 PM   #46
Onikage
"TRF" Member
 
Onikage's Avatar
 
Join Date: Feb 2011
Location: England
Watch: 16710, 16628
Posts: 7,755
A bit rough for sure.
__________________
GMT II 16710 TRADITIONAL
( D- Serial #)
ROLEXFANBOY P-Club Member #4
Onikage is offline   Reply With Quote
Old 14 December 2017, 09:09 PM   #47
THerzl
"TRF" Member
 
Join Date: Nov 2017
Location: USA
Posts: 30
Quote:
Originally Posted by handsfull View Post
That looked like my brand new DSSD when I got it back from RSC NY. Fool me once.
Why you're brining in brand new watch to RSC?
THerzl is offline   Reply With Quote
Old 14 December 2017, 09:12 PM   #48
adg31
"TRF" Member
 
Join Date: Oct 2010
Location: Leicestershire
Posts: 314
Quote:
Originally Posted by Digitran View Post
Terrible Customer Service. Unacceptable that they scratched your watch and there was no one to complain to. No wonder you don't want to deal with Rolex anymore...



I would post a complaint on Instagram / Facebook before flipping the watch though, bad publicity seems to hurt the most.


Possibly why Rolex don't have any social media feeds; they seem to talk at their customers rather than with them :)


Sent from my iPhone using Tapatalk
adg31 is offline   Reply With Quote
Old 14 December 2017, 09:35 PM   #49
gettocard
Banned
 
Join Date: Dec 2008
Real Name: Andy
Location: EU
Watch: them come and go..
Posts: 2,052
The real question is : why such a brand new watch needed service ?
gettocard is offline   Reply With Quote
Old 14 December 2017, 10:32 PM   #50
adg31
"TRF" Member
 
Join Date: Oct 2010
Location: Leicestershire
Posts: 314
Quote:
Originally Posted by gettocard View Post
The real question is : why such a brand new watch needed service ?


Maybe it wasn't performing as it should?
It's not unknown for buyers to get watches regulated - even Rolex with their cased precision of +/-2 spd.


Sent from my iPhone using Tapatalk
adg31 is offline   Reply With Quote
Old 14 December 2017, 10:37 PM   #51
DLRIDES
2024 Pledge Member
 
DLRIDES's Avatar
 
Join Date: Jan 2017
Real Name: Don
Location: NC/WY
Watch: Me
Posts: 4,585
RSC poor service threads seem very common.

__________________
”When citizens learn to vote themselves the treasury, they limit prosperity.”
DLRIDES is offline   Reply With Quote
Old 14 December 2017, 11:47 PM   #52
Devildog
"TRF" Member
 
Devildog's Avatar
 
Join Date: Jul 2009
Real Name: Scott
Location: UK
Watch: ^^^ for now
Posts: 5,581
Quote:
Originally Posted by gettocard View Post
The real question is : why such a brand new watch needed service ?
Quote:
Originally Posted by adg31 View Post
Maybe it wasn't performing as it should?
It's not unknown for buyers to get watches regulated - even Rolex with their cased precision of +/-2 spd.


Sent from my iPhone using Tapatalk
Actually, the real question is why do people reply on threads without reading the entire thread first

(see post 13)
__________________
Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR

Present: 16600, 116509, Cartier Santos Green.
Devildog is offline   Reply With Quote
Old 15 December 2017, 01:18 AM   #53
adg31
"TRF" Member
 
Join Date: Oct 2010
Location: Leicestershire
Posts: 314
Beware: My Rolex after service at RSC Milan, Italy

Quote:
Originally Posted by Devildog View Post
Actually, the real question is why do people reply on threads without reading the entire thread first

(see post 13)


Thanks - I was in from the start; check out post #3

So it wasn't performing as it should...


Sent from my iPhone using Tapatalk
adg31 is offline   Reply With Quote
Old 15 December 2017, 02:33 AM   #54
Terrakot
"TRF" Member
 
Terrakot's Avatar
 
Join Date: Feb 2017
Location: Italy-Russia
Watch: Rolex LVc/BLNR
Posts: 670
I got a reply. Nothing special, they suggesting me to send my watch to RSC Milan again
Well, probably I will But not the Explorer from the first post, because I sold it. Probably I will have to send my new Hulk, because it's running +5 sec/days, right out the box
https://www.rolexforums.com/showthread.php?t=573040

May be my third Rolex will be more lucky?))
Reply.JPG
Quote:
Originally Posted by DLRIDES View Post
RSC poor service threads seem very common.

This reminds me of a story by TRF's member with his Tudors
https://www.rolexforums.com/showthread.php?t=531719
I think it's not a fault of Rolex/Tudor as manufacturer, but definetely they should do some improvements in clients support service. At least, if I need, I can make a phone call to Panerai or Jaeger LeCoultre, as per their website info.
__________________
Ta-dah!
"The best things in life aren't things"
Terrakot is offline   Reply With Quote
Old 15 December 2017, 03:57 AM   #55
gettocard
Banned
 
Join Date: Dec 2008
Real Name: Andy
Location: EU
Watch: them come and go..
Posts: 2,052
Quote:
Originally Posted by Devildog View Post
Actually, the real question is why do people reply on threads without reading the entire thread first

(see post 13)
Completely missed that,thank you . My apologies to the OP.
gettocard is offline   Reply With Quote
Old 15 December 2017, 04:21 AM   #56
Terrakot
"TRF" Member
 
Terrakot's Avatar
 
Join Date: Feb 2017
Location: Italy-Russia
Watch: Rolex LVc/BLNR
Posts: 670
Quote:
Originally Posted by gettocard View Post
Completely missed that,thank you . My apologies to the OP.
No problem, I should express my thoughts more clearly))
__________________
Ta-dah!
"The best things in life aren't things"
Terrakot is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Takuya Watches

Bobs Watches

My Watch LLC

OCWatches

DavidSW Watches

Coronet


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.