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28 June 2017, 01:44 AM | #1 |
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Join Date: Jul 2016
Location: Stateside now
Posts: 190
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Broke the glass of my PAM219
It had to happen one day! While I was putting on the watch, I accidently dropped it from about chest height. It fell face down on the tiles in the kitchen. The crown guard got dented and there is a crack on the glass at 6 o'clock.
Went to Panerai 5 hours later and brought it in for glass replacement. Verdict = 200 USD. I specifically asked not go repair anything else, nor polish it. I like it when my watch looks rugged but I can't stand the glass being broken. I did however asked them to check if everything is alright with the movement. It kept time between dropping it and bringing it in, so I suspect no harm was done on the movement. They will do that free of charge. |
28 June 2017, 02:16 AM | #2 |
Banned
Join Date: Feb 2012
Location: Canada
Posts: 26,846
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Wow sorry to hear. But they will fix it it's going to look brand new
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29 June 2017, 12:54 AM | #3 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,494
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Sorry to hear!
I'm surprised Panerai would simply replace the crystal without conducting a service... |
29 June 2017, 05:14 AM | #4 |
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Join Date: Feb 2012
Location: Toronto
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Bummer and surprised the price wasn't more
DON |
29 June 2017, 10:40 PM | #5 |
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Join Date: Oct 2010
Real Name: dp
Location: chicago, usa
Watch: panerai
Posts: 2,369
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....sux but that happens
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dp just living the dream chicago, usa chgo_risti on IG |
7 July 2017, 07:46 AM | #6 |
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Join Date: Jul 2016
Location: Stateside now
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Update: The service center checked the movement and told me there is a malfunction due to the impact. They got back to me with a quote for a complete overhaul of the movement (inspection, oiling, 24-hour test, new gaskets, plus some other interventions which I can't recall), replacement of the hands (something about compliance to specifications every time a timepiece gets disassembled at Panerai - didn't fully understand this bit), and replacement of the glass. New verdict = 900 USD.
I gave them the go-ahead. The polishing was offered to me free of charge but I declined that. All in all, I'm a happy man. I'll get the watch back knowing that the Officine has taken good care of it. I absolutely love this timepiece - it's a discontinued model, made for left-handed people, and simply a beautiful casual watch. |
7 July 2017, 07:56 AM | #7 |
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Join Date: Sep 2012
Location: USA
Watch: Lots
Posts: 4,354
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Yikes...not cheap, but I'm sure it will be worth it
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7 July 2017, 09:05 AM | #8 |
Banned
Join Date: Feb 2012
Location: Canada
Posts: 26,846
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It's ok it will come like brand new
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8 July 2017, 01:36 AM | #9 |
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Join Date: Jul 2010
Location: California
Watch: Daytona 6263
Posts: 15
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What was the turn around time like? From drop off at the boutique to return?
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8 July 2017, 03:51 AM | #10 |
"TRF" Member
Join Date: Jul 2010
Location: California
Watch: Daytona 6263
Posts: 15
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What's the estimated turn around time like for the repairs?
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8 July 2017, 08:54 AM | #11 | |
"TRF" Member
Join Date: Dec 2010
Location: Orange County, CA
Watch: PAM312|AP 15400ST
Posts: 302
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Quote:
It has damage from a drop as well. They did a great job and I was very happy with the work. |
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11 July 2017, 09:15 AM | #12 |
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Join Date: Jul 2016
Location: Stateside now
Posts: 190
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I will get it back in the second week of August, so 6 weeks from drop off to pick up.
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11 July 2017, 10:23 AM | #13 |
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Join Date: Apr 2017
Real Name: Bill
Location: Colorado USA
Watch: Rolex 16600
Posts: 214
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Sapphire crystals will break fairly easily when dropped on a hard surface. The owner of the local Rolex AD told me that. Now I know he was correct.
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