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Rolex-10 · 21 March 2013, 05:35 AM

Fair point Chris.

Rikki · 21 March 2013, 11:30 AM

Sorry to say but full service is a must the shards are so small that they always go throughout the calendar window or hand hole, I have never taken one apart with a broken sapphire crystal that didn't have shards floating around underneath. Rikki

MonBK · 21 March 2013, 04:27 PM

Quote:

Originally Posted by Rolex-10

Glass passing through the dial into movement.

A ploy to make more cash I think.
You don't work for an AD/service centre do you?

You obviously don't.

jamesbondOO7 · 21 March 2013, 05:06 PM

It happened to my 18 month-old Explorer. I avoided the full service and just had the glass replaced by the local watchmaker. It does not have the lazer etched crown, but I'll have it replaced in 2 or 3 years when it is time for service. The watch works great. I think the only risk in that situation is pieces of broken glass going where they are not supposed to. The chock itself cannot be an issue. It is a Rolex.

365drills · 2 April 2013, 10:07 PM

Great news the quote arrived back.

1) Braclet scratched some wear
2) Case scratched / marked
3) Glass Broken
4) Specks on dial
5) Bezel Marked / Dented
6) Button Bruised.

Options: Full service £283.33 Glass £63.51 Crown £35.14
Total £381/98 VAT £76.40

TOTAL: £458.38

There is an option to replace the solid gold white bezel for £972.97 but I dont think it was THAT badly damaged. Put it this way... In the photos I cant see any damage.

SO I will be deleting that option.

cop414 · 2 April 2013, 10:31 PM

Good to hear, keep us posted on the results.

Rolex-10 · 3 April 2013, 01:09 AM

Ouch!

But at least it'll be fixed!

365drills · 17 May 2013, 08:53 PM

Well its now 17th May 2013 and I dropped the watch 8th Feburary 2013.

Rolex called.....

Mr **** its good news the watch is serviced and repaird and ready to return.

Your final bill is £1431.35

WHAAAAATTTTTT

One THOUSAND FOUR HUNDRED and thirty one pounds, thirty five PEEEE

I was a bit quiet on the phone after I shouted that out....

Yes sir. its £458.38 for the service. And £972.97 for the white diamond bezel

But I didnt check the box [X] to say I wanted the optional Bezel replacement..

Now its Rolex turn to go quiet.....

I have the paperwork copies here I say.

Silence on the phone their end... We will call you back Sir. (End call)

cop414 · 17 May 2013, 08:57 PM

Quote:

Originally Posted by 365drills

Well its now 17th May 2013 and I dropped the watch 8th Feburary 2013.

Rolex called.....

Mr **** its good news the watch is serviced and repaird and ready to return.

Your final bill is £1431.35

WHAAAAATTTTTT

One THOUSAND FOUR HUNDRED and thirty one pounds, thirty five PEEEE

I was a bit quiet on the phone after I shouted that out....

Yes sir. its £458.38 for the service. And £972.97 for the white diamond bezel

But I didnt check the box [X] to say I wanted the optional Bezel replacement..

Now its Rolex turn to go quiet.....

I have the paperwork copies here I say.

Silence on the phone their end... We will call you back Sir. (End call)

Hmmm, very intetesting, keep us posted on the outcome.

365drills · 17 May 2013, 09:14 PM

Just had a call from Rolex (WITHIN THE HOUR!!)

"So sorry this is totally our fault. We will have to send it back to the repair shop to have the new white gold bezel taken off and your old white gold bezel put back on"

She went on..

"But that does mean the watch will have to be totally recalibrated again and so of course that will take some time"

Not sure what I can do really. But it looks like a longer wait....

She did go on to say

"Am really sorry. Its the new paperwork by Rolex that we are trying to get used to an when I recieved it then I just told the workshop to do everything"

GRRRRR

cop414 · 17 May 2013, 09:19 PM

Geeze, hopefully they will speed things up for you since they screwed it up. Once again, keep us posted on your RSC journey!

MonBK · 17 May 2013, 09:25 PM

Why wouild they put a diamond bezel on an AK?

padi56 · 17 May 2013, 09:33 PM

Quote:

Originally Posted by MonBK

Why wouild they put a diamond bezel on an AK?

Have to agree unless the mean diamond cut bezel, and why would a watch need to be re-calibrated just for putting a bezel on and off.

365drills · 17 May 2013, 09:41 PM

Why a fluted diamond bezel?

BECAUSE IT LOOKS NICE !!!!

This is a photo of the actual watch a day or so after I got it...

RECALIBRATE FOR A BEZEL SWAP?

I dont know why she said it (maybe she was just being careful) but she said it.....

SUBversive · 17 May 2013, 10:44 PM

Ugh this is just painful and I'm only reading about it all. Good luck!

365drills · 17 May 2013, 11:38 PM

Exactly.. It is painful. But I guess I have to be patient about the new delivery date.

I know they SAY the bezel is "marked / Dented" but I cant really believe it would be that bad.

Rolex really need to make thier paper work much clearer. If the girl handling the reciept and options cant work it out then it reflects bad on Rolex.

They need a clear "opt in" or "Opt out" section for this sort of extra.

My advice to anyone who is sending a watch back and it has a multiple choice section then you physically write on their paperwork "NOT REQUIRED" and cross out the section with pen.

This will save any confusion their end (as has happened in this case)

But also if there is a dispute there can be no doubt from reading the paperwork.

Put it this way all that girl had to do to cover her mistake was to put an [X] in the box herself. But thankfully the staff at Rolex are ethical and so I am spared a £1000 error.

So if there is any doubt delete the words in pen, and write something like "Optional Bezel is NOT REQUIRED" This will save them mistakes. At best it will save you time and at worst it will save you money. I now have to wait longer for my return - Its been two months. But I wonder if there will be a gesture from Rolex - (Probably not!!)

joe100 · 18 May 2013, 01:08 AM

Mistakes happen. One of the best tint shops in the country damaged my BMW last week. Nothing too major but when I called them to complain they owned up to it right then and there. Needless to say honesty will keep me coming back for life.

lipjin · 18 May 2013, 03:54 AM

^^ Maybe you'll get the bezel replaced for free? Wishful thinking?

365drills · 18 May 2013, 05:28 PM

Yes wishful thinking!! No I think they are simply going to pop off the new one and put my old one on.

Cant imagine it will take them too long to do this ??

Rikki · 19 May 2013, 10:52 AM

It doesn't need to recalibrated to just change the bezel she must have meant water test which of course should be done any time a bezel is changed. Rikki

365drills · 20 May 2013, 01:13 AM

Nice one! Hopefully it wont be parted from my wrist for too much longer then...

Wonder if there will be any sort of Gesture from ROLEX.....

cajunron · 20 May 2013, 02:11 AM

Quote:

Originally Posted by 365drills

Nice one! Hopefully it wont be parted from my wrist for too much longer then...

Wonder if there will be any sort of Gesture from ROLEX.....

That would be good PR.

joe100 · 21 May 2013, 12:29 AM

Ha, you'll get a "sorry" and that's about it. The free key chains and baseball caps aren't gonna be finding their way to your mailbox sadly

Tom R · 21 May 2013, 01:04 AM

If you can source a dial yourself then this guy will fit it for you for about fifty quid.
He will also service for you, if you so want.
http://www.perpetual-time.com/about-me.html

Tom R · 21 May 2013, 01:11 AM

Also - £900+ for a BEZEL!?!?!?!?!

Are they on crack, or what!

365drills · 21 May 2013, 05:44 AM

Its a solid white gold bezel...

Tom R · 21 May 2013, 05:59 AM

I don't care if it's made from the bone marrow of the Pope himself. £900 is still an absolute JOKE for what is probably about 2-3 grams of gold, which is probably less that $30 a gram on the markets.

I fully appreciate they're running a business, but that just wreaks of exploiting loyal customers imo.

Rolexwatch · 21 May 2013, 07:36 AM

And still, you paid for the labor of taking off and putting in a bezel you didn't want Rolex to touch...

365drills · 21 May 2013, 07:48 AM

The watch has been repaired / serviced. Just waiting for it to come back to me.
The issue wasnt the repair / service.

The issue was that they replaced the bezel. And I didnt want it replacing.
So they are going to put my old one back on.

Just waiting for them to call me again now...

365drills · 23 May 2013, 12:38 AM

Well since the call on Friday 17th May (Its now Wednesday 22nd) the call came from Rolex Service Centre to say the Bezel has been removed and replaced with the old (original) Bezel.

And that the goods have been dispatched for delivery on Friday 24th May.

So a weeks delay not months of delay.

I did ask if there was going to be anything extra.

She just laughed... And said "I did say I am sorry"

I think I am supposed to accept the apology. Oh well at least I will have my watch back in 2 days time.

21 March 2013, 11:30 AM	#32
Rikki TechXpert Join Date: Jun 2009 Real Name: Rik Dietel Location: Seminole Fla Watch: 5512 s/s Sub Posts: 1,818	Sorry to say but full service is a must the shards are so small that they always go throughout the calendar window or hand hole, I have never taken one apart with a broken sapphire crystal that didn't have shards floating around underneath. Rikki __________________ Century 21 Certified watchmaker Omega Service Provider Trained Omega OWME Certified. Rolex Parts Account Holder.

21 March 2013, 05:06 PM	#34
jamesbondOO7 "TRF" Member Join Date: Oct 2010 Real Name: BondJamesBond Location: The Algarve Watch: Rolex or nothing Posts: 3,924	It happened to my 18 month-old Explorer. I avoided the full service and just had the glass replaced by the local watchmaker. It does not have the lazer etched crown, but I'll have it replaced in 2 or 3 years when it is time for service. The watch works great. I think the only risk in that situation is pieces of broken glass going where they are not supposed to. The chock itself cannot be an issue. It is a Rolex. __________________ ♛ 5-digit Rolex or nothing ♛ 16030, 16613, 16713, 18038.

2 April 2013, 10:31 PM	#36
cop414 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 71,847	Good to hear, keep us posted on the results. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

17 May 2013, 09:19 PM	#41
cop414 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 71,847	Geeze, hopefully they will speed things up for you since they screwed it up. Once again, keep us posted on your RSC journey! __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

18 May 2013, 01:08 AM	#47
joe100 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,753	Mistakes happen. One of the best tint shops in the country damaged my BMW last week. Nothing too major but when I called them to complain they owned up to it right then and there. Needless to say honesty will keep me coming back for life. __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

21 March 2013, 05:35 AM	#31
Rolex-10 Banned Join Date: Mar 2013 Location: UK Posts: 288	Fair point Chris.

2 April 2013, 10:07 PM	#35
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Great news the quote arrived back. 1) Braclet scratched some wear 2) Case scratched / marked 3) Glass Broken 4) Specks on dial 5) Bezel Marked / Dented 6) Button Bruised. Options: Full service £283.33 Glass £63.51 Crown £35.14 Total £381/98 VAT £76.40 TOTAL: £458.38 There is an option to replace the solid gold white bezel for £972.97 but I dont think it was THAT badly damaged. Put it this way... In the photos I cant see any damage. SO I will be deleting that option.

3 April 2013, 01:09 AM	#37
Rolex-10 Banned Join Date: Mar 2013 Location: UK Posts: 288	Ouch! But at least it'll be fixed!

17 May 2013, 08:53 PM	#38
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Well its now 17th May 2013 and I dropped the watch 8th Feburary 2013. Rolex called..... Mr its good news the watch is serviced and repaird and ready to return. Your final bill is £1431.35 WHAAAAATTTTTT One THOUSAND FOUR HUNDRED and thirty one pounds, thirty five PEEEE I was a bit quiet on the phone after I shouted that out.... Yes sir. its £458.38 for the service. And £972.97 for the white diamond bezel But I didnt check the box [X] to say I wanted the optional Bezel replacement.. Now its Rolex turn to go quiet..... I have the paperwork copies here I say. Silence on the phone their end... We will call you back Sir. (End call)

17 May 2013, 09:14 PM	#40
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Just had a call from Rolex (WITHIN THE HOUR!!) "So sorry this is totally our fault. We will have to send it back to the repair shop to have the new white gold bezel taken off and your old white gold bezel put back on" She went on.. "But that does mean the watch will have to be totally recalibrated again and so of course that will take some time" Not sure what I can do really. But it looks like a longer wait.... She did go on to say "Am really sorry. Its the new paperwork by Rolex that we are trying to get used to an when I recieved it then I just told the workshop to do everything" GRRRRR

17 May 2013, 09:25 PM	#42
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,281	Why wouild they put a diamond bezel on an AK?

17 May 2013, 09:41 PM	#44
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Why a fluted diamond bezel? BECAUSE IT LOOKS NICE !!!! This is a photo of the actual watch a day or so after I got it... RECALIBRATE FOR A BEZEL SWAP? I dont know why she said it (maybe she was just being careful) but she said it.....

17 May 2013, 10:44 PM	#45
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	Ugh this is just painful and I'm only reading about it all. Good luck!

17 May 2013, 11:38 PM	#46
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Exactly.. It is painful. But I guess I have to be patient about the new delivery date. I know they SAY the bezel is "marked / Dented" but I cant really believe it would be that bad. Rolex really need to make thier paper work much clearer. If the girl handling the reciept and options cant work it out then it reflects bad on Rolex. They need a clear "opt in" or "Opt out" section for this sort of extra. My advice to anyone who is sending a watch back and it has a multiple choice section then you physically write on their paperwork "NOT REQUIRED" and cross out the section with pen. This will save any confusion their end (as has happened in this case) But also if there is a dispute there can be no doubt from reading the paperwork. Put it this way all that girl had to do to cover her mistake was to put an [X] in the box herself. But thankfully the staff at Rolex are ethical and so I am spared a £1000 error. So if there is any doubt delete the words in pen, and write something like "Optional Bezel is NOT REQUIRED" This will save them mistakes. At best it will save you time and at worst it will save you money. I now have to wait longer for my return - Its been two months. But I wonder if there will be a gesture from Rolex - (Probably not!!)

18 May 2013, 03:54 AM	#48
lipjin "TRF" Member Join Date: Apr 2013 Location: HK Watch: AP ROC, Nautilus Posts: 1,657	^^ Maybe you'll get the bezel replaced for free? Wishful thinking? __________________ "We must use time wisely and forever realize that the time is always ripe to do right" -Nelson Mandela "It is not our abilities that show what we truly are. It is our choices" -Dumbledore Instagram: horolj_

18 May 2013, 05:28 PM	#49
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Yes wishful thinking!! No I think they are simply going to pop off the new one and put my old one on. Cant imagine it will take them too long to do this ??

19 May 2013, 10:52 AM	#50
Rikki TechXpert Join Date: Jun 2009 Real Name: Rik Dietel Location: Seminole Fla Watch: 5512 s/s Sub Posts: 1,818	It doesn't need to recalibrated to just change the bezel she must have meant water test which of course should be done any time a bezel is changed. Rikki __________________ Century 21 Certified watchmaker Omega Service Provider Trained Omega OWME Certified. Rolex Parts Account Holder.

20 May 2013, 01:13 AM	#51
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Nice one! Hopefully it wont be parted from my wrist for too much longer then... Wonder if there will be any sort of Gesture from ROLEX.....

21 May 2013, 12:29 AM	#53
joe100 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,753	Ha, you'll get a "sorry" and that's about it. The free key chains and baseball caps aren't gonna be finding their way to your mailbox sadly __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

21 May 2013, 01:04 AM	#54
Tom R "TRF" Member Join Date: Jun 2012 Location: UK Watch: 216570 & 1601 Posts: 236	If you can source a dial yourself then this guy will fit it for you for about fifty quid. He will also service for you, if you so want. http://www.perpetual-time.com/about-me.html

21 May 2013, 01:11 AM	#55
Tom R "TRF" Member Join Date: Jun 2012 Location: UK Watch: 216570 & 1601 Posts: 236	Also - £900+ for a BEZEL!?!?!?!?! Are they on crack, or what!

21 May 2013, 05:44 AM	#56
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Its a solid white gold bezel...

21 May 2013, 05:59 AM	#57
Tom R "TRF" Member Join Date: Jun 2012 Location: UK Watch: 216570 & 1601 Posts: 236	I don't care if it's made from the bone marrow of the Pope himself. £900 is still an absolute JOKE for what is probably about 2-3 grams of gold, which is probably less that $30 a gram on the markets. I fully appreciate they're running a business, but that just wreaks of exploiting loyal customers imo.

21 May 2013, 07:36 AM	#58
Rolexwatch "TRF" Member Join Date: Feb 2013 Location: Europe somewhere Watch: Ro,Om,Cart,Lon,Sei Posts: 319	And still, you paid for the labor of taking off and putting in a bezel you didn't want Rolex to touch...

21 May 2013, 07:48 AM	#59
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	The watch has been repaired / serviced. Just waiting for it to come back to me. The issue wasnt the repair / service. The issue was that they replaced the bezel. And I didnt want it replacing. So they are going to put my old one back on. Just waiting for them to call me again now...

23 May 2013, 12:38 AM	#60
365drills Member Join Date: Oct 2008 Location: LONDON Posts: 50	Well since the call on Friday 17th May (Its now Wednesday 22nd) the call came from Rolex Service Centre to say the Bezel has been removed and replaced with the old (original) Bezel. And that the goods have been dispatched for delivery on Friday 24th May. So a weeks delay not months of delay. I did ask if there was going to be anything extra. She just laughed... And said "I did say I am sorry" I think I am supposed to accept the apology. Oh well at least I will have my watch back in 2 days time.

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