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10XRolex · 29 June 2021, 04:25 AM

I bought my new Diver at the beginning of the year and scratched the edge of the bezel pretty good (definitely worse then the picture shows) on the tile wall in the bathroom the first week or so of having it. I would have left it but then I remembered about my American Express purchase protection that's on the credit card I used. They cover up to $1k for accidental damage on new purchases. Well, it was accidentally, so off to Clearwater it went for a new bezel.

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TooWoundUp · 29 June 2021, 06:03 AM

Wow that's actually great - I should remember to do that next time I scratch an AP bezel, which is probably going to be soon!

myporsche · 29 June 2021, 06:29 AM

It's going to happen a 100 more times - fyi.

EEpro · 29 June 2021, 06:32 AM

Hopefully the service center doesn't put another scratch somewhere else

10XRolex · 29 June 2021, 06:38 AM

Quote:

Originally Posted by myporsche

It's going to happen a 100 more times - fyi.

That may very well be. But at least it's back to new with minimal cost and hopefully I learned my lesson when it comes to brushing it up against something.

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10XRolex · 29 June 2021, 06:39 AM

Quote:

Originally Posted by EEpro

Hopefully the service center doesn't put another scratch somewhere else

Back and looking new as the picture shows.

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myporsche · 29 June 2021, 06:45 AM

Quote:

Originally Posted by 10XRolex

That may very well be. But at least it's back to new with minimal cost and hopefully I learned my lesson when it comes to brushing it up against something.

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It's a diver, your supposed to be able to wear it casually and care free and even ya know, dive with it?

EEpro · 29 June 2021, 06:49 AM

Quote:

Originally Posted by 10XRolex

Back and looking new as the picture shows.

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You're a brave man! Glad it worked out

Burlington · 29 June 2021, 07:24 AM

Amex customer service has always been fantastic, as is APs.

Really great they would even cover this. Expect they didn’t even quibble it.

10XRolex · 29 June 2021, 07:35 AM

Quote:

Originally Posted by myporsche

It's a diver, your supposed to be able to wear it casually and care free and even ya know, dive with it?

Exactly. But not a great feeling spending that kind of cash and then damaging it the first week. So if the repair is covered, why not.

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AshAP · 29 June 2021, 07:42 AM

A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex.

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EEpro · 29 June 2021, 07:46 AM

Quote:

Originally Posted by AshAP

A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex.

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Sounds like the perfect watch for a bunch of whiny man-children

I kid. I kid. But seriously. I'm reconsidering joining this club after this thread.

AshAP · 29 June 2021, 07:48 AM

Quote:

Originally Posted by EEpro

Sounds like the perfect watch for a bunch of whiny man-children

I kid. I kid. But seriously. I'm reconsidering joining this club after this thread.

Sorry the whiny man child club is currently not accepting new members due to COVID restrictions.

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GW44 · 29 June 2021, 07:58 AM

Quote:

Originally Posted by AshAP

A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex.

Sent from my iPhone using Tapatalk

That’s clearly above and beyond service. Very impressive Ash.

I’m comfortable to admit that I often put my left (watch) arm behind me walking through a doorway…….especially after a few glasses of Chocolate Block

Ariel Javier · 2 July 2021, 04:24 AM

They don’t stay new-looking long. Glad your AMEX covered it.

dchang81 · 2 July 2021, 02:29 PM

how was the process?

AG_Watches · 2 July 2021, 10:32 PM

Quote:

Originally Posted by EEpro

Hopefully the service center doesn't put another scratch somewhere else

Funny you said this! I had my ROC delivered with a scratch on one if the lugs and AP said they would fix it. They fixed it in less than a week however upon receiving it back there was a new scratch in the caseback. I chose to leave it alone since no one would see it but it drives me insane 🤣

GoingPlaces · 2 July 2021, 10:51 PM

Quote:

Originally Posted by AshAP

A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex.

Sent from my iPhone using Tapatalk

Probably a VIP client. For the rest of us mere mortals AMEX coming though is a nice thing.

gummy · 2 July 2021, 11:41 PM

Nice move!

Fresh bezel - kinda feels like a new watch.

Love the black Diver

RUpanerai · 2 July 2021, 11:47 PM

That is good to remember. Thanks!

10XRolex · 3 July 2021, 03:11 PM

You have to be under a certain time frame for coverage.
The AMEX document needed to be filled out by AP. I originally did it myself but the claim got kicked back so the watch was sent to AP and it delayed the process a bit. I then submitted the completed document with a picture of the damage along with the quote from AP. AP still had the watch while I waited for the approval from AMEX. Once AMEX approved the claim I gave AP the okay to proceed forward with the repair. In the meantime AMEX credited my account for the $1k which is the max coverage since the claim was over $1k.

In the twenty years or so I have had AMEX I only used the coverage four times and have always been successful. This one was the most expensive with the cheapest being about $85.

Quote:

Originally Posted by dchang81

how was the process?

Basic_Satisfaction · 4 July 2021, 04:12 AM

Nice piece. If you saw the scratches on my 15500 you'd get a heart attack lol.

These watches were designed to be scratched. You have to definitely get used to it.

GoingPlaces · 4 July 2021, 04:38 AM

Quote:

Originally Posted by Basic_Satisfaction

Nice piece. If you saw the scratches on my 15500 you'd get a heart attack lol.

These watches were designed to be scratched. You have to definitely get used to it.

No one ever designs a watch to be scratched.

They just happen to expect scratches.

10XRolex · 4 July 2021, 09:13 AM

Guys, I'm all good with scratches but banging it up the way I did on a whim the first week or so I had it why not get it fixed for minimal and start all over fresh with lesson learned.

It's not my first RO or ROO. The real take away point is that AMEX is top notch when it comes to their insurane and protection for anyone else who may have an accident or issue.

Quote:

Originally Posted by Basic_Satisfaction

Nice piece. If you saw the scratches on my 15500 you'd get a heart attack lol.

These watches were designed to be scratched. You have to definitely get used to it.

29 June 2021, 04:25 AM	#1
10XRolex 2024 Pledge Member Join Date: Aug 2012 Location: New Jersey, USA Posts: 1,581	Thanks AMEX I bought my new Diver at the beginning of the year and scratched the edge of the bezel pretty good (definitely worse then the picture shows) on the tile wall in the bathroom the first week or so of having it. I would have left it but then I remembered about my American Express purchase protection that's on the credit card I used. They cover up to $1k for accidental damage on new purchases. Well, it was accidentally, so off to Clearwater it went for a new bezel. Sent from my SM-G975U1 using Tapatalk

29 June 2021, 06:03 AM	#2
TooWoundUp "TRF" Member Join Date: May 2019 Location: Palo Alto Watch: Out Posts: 348	Wow that's actually great - I should remember to do that next time I scratch an AP bezel, which is probably going to be soon! __________________ Instagram: @toowoundup28

29 June 2021, 06:32 AM	#4
EEpro 2024 Pledge Member Join Date: Apr 2019 Real Name: Brad Location: Purdue Watch: Daytona Posts: 9,113	Hopefully the service center doesn't put another scratch somewhere else __________________ ♛ ✠ Ω 2FA Active

29 June 2021, 07:24 AM	#9
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,637	Amex customer service has always been fantastic, as is APs. Really great they would even cover this. Expect they didn’t even quibble it. __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

29 June 2021, 06:29 AM	#3
myporsche "TRF" Member Join Date: Oct 2015 Location: LA<>NY Watch: Rolex♠Lange Posts: 2,277	It's going to happen a 100 more times - fyi.

29 June 2021, 07:42 AM	#11
AshAP "TRF" Member Join Date: Dec 2012 Real Name: Ash Location: UK Watch: AP Royal Oak Posts: 4,544	A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex. Sent from my iPhone using Tapatalk

2 July 2021, 04:24 AM	#15
Ariel Javier "TRF" Member Join Date: Jul 2017 Real Name: Ariel Location: Rosenberg,Texas Watch: 84 Rolex Pepsi GMT Posts: 16	They don’t stay new-looking long. Glad your AMEX covered it.

2 July 2021, 02:29 PM	#16
dchang81 2024 Pledge Member Join Date: Aug 2014 Location: Cleveland Posts: 2,052	how was the process?

2 July 2021, 11:41 PM	#19
gummy 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2012 Real Name: Thomas Location: Midwest USA Watch: AP PP Rolex Posts: 3,303	Nice move! Fresh bezel - kinda feels like a new watch. Love the black Diver

2 July 2021, 11:47 PM	#20
RUpanerai "TRF" Member Join Date: Jun 2010 Real Name: Brian Location: NJ Watch: Pam Patek Rolex AP Posts: 794	That is good to remember. Thanks!

4 July 2021, 04:12 AM	#22
Basic_Satisfaction "TRF" Member Join Date: Oct 2019 Location: SoCal Posts: 86	Nice piece. If you saw the scratches on my 15500 you'd get a heart attack lol. These watches were designed to be scratched. You have to definitely get used to it.

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