Datejust 41 issues.

[Rad22]

I bought my first rolex in 2017. It is a Datejust 41 dark rhodium with diamond markers. Fluted bezel and jubilee band. Over the last few months I noticed it start to lose 30-40 seconds per day. I took it into my AD today to get sent into a service center, Rolex apparently updated them recently and said that all warranty work will now be pushed back with expected turnaround time of 16-20 weeks.
I’m fortunate in that I have others to wear but I am super frustrated with this. I don’t understand the logic in pushing warranty work back while continuing normal service work. Anyone else have a similar experience? Also has anyone else had this issue with the same movement?

Sorry for the rant!


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[TswaneNguni]

Bas can explain best ...

From what I understand :

Lubrication issue on bearing
Second hand pinion wearing out prematurely due to contact ,where it shouldn't have contact .

Many threads on the 3235 movement running slow .Minority affected ,not like all the movements are affected. .

Also,the only Rolex I have ever sent to RSC for timing issues ,is a 3235 movement Rolex .

Hope they did upgrade it in the newly released Sub/Dates and LV.

[Sandpit]

16-20 weeks??? That is ridiculous. Any other brand and these movement issues would be big news.

[Rad22]

Originally Posted by TswaneNguni

Bas can explain best ...

From what I understand :

Lubrication issue on bearing
Second hand pinion wearing out prematurely due to contact ,where it shouldn't have contact .

Many threads on the 3235 movement running slow .Minority affected ,not like all the movements are affected. .

Also,the only Rolex I have ever sent to RSC for timing issues ,is a 3235 movement Rolex .

Hope they did upgrade it in the newly released Sub/Dates and LV.

Yeah. I hope they replace it or fix the cause of this issue so I don’t have to deal with it anymore.


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[Rad22]

Originally Posted by Sandpit

16-20 weeks??? That is ridiculous. Any other brand and these movement issues would be big news.

Right? Honestly really ticked me off when I heard that. Up to 5 months for warranty work, absurd.


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[Calatrava r]

Is this the new movement? There have been issues with it, but very few given the amounts made. Get it repaired and move on, is really all you can do. You bought a great watch from a great maker and they stand behind it. Let them make it right.

[JodyHighroller]

The RSCs are running are operating at reduced staff due to covid restrictions. Not much can be down at this point, I’m afraid.

[mgsooner]

70 hour PR tho

[Greg 59]

Originally Posted by Calatrava r

Is this the new movement? There have been issues with it, but very few given the amounts made. Get it repaired and move on, is really all you can do. You bought a great watch from a great maker and they stand behind it. Let them make it right.

Not entirely sure i would agree with your prognosis on this one. Great watch is a little subjective although i think we would all agree that there are scores of better watches out there (some at half the price). As for great company. There's more to a company than it's name and it's history. I don't think anyone has heard more negative comments about another watch brand. Rolex is certainly top of the tree in this regard.

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[Rad22]

Originally Posted by Calatrava r

Is this the new movement? There have been issues with it, but very few given the amounts made. Get it repaired and move on, is really all you can do. You bought a great watch from a great maker and they stand behind it. Let them make it right.

I am not really upset about the time issue. I understand things happen sometimes and it’s under warranty. I am more so upset about more than tripling the return time from a standard service.

I love the watch I have 4 other rolexes as well. I’m a big fan of the brand. I just think waiting up to 5 months for warranty work is quite excessive.


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[Napalm]

I took my DJ41 in for service on 7/17 and was quoted 6-8 weeks at the time. I inquired about it about 3 weeks ago. I was told it would be another 6-8 weeks at that point.

From what you're saying, it sounds like it'll be even longer now. Uggh.

This is a crazy long wait time. They should at least give me a Daytona as a loaner or something. :)

[Rad22]

Originally Posted by Napalm

I took my DJ41 in for service on 7/17 and was quoted 6-8 weeks at the time. I inquired about it about 3 weeks ago. I was told it would be another 6-8 weeks at that point.

From what you're saying, it sounds like it'll be even longer now. Uggh.

This is a crazy long wait time. They should at least give me a Daytona as a loaner or something. :)

That’s exactly how I managed to buy this today actually!

What issues were you having with yours?


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[45223]

DJ41 RJSB stoped running on our wolf and had a gritty feeling when winding by hand. Lived with the issue during lockdown and sent back for repair first of July. Picked up yesterday with no explanation from RSC or AD. Purchased 10 months ago and happy to have back on my wrist. Similar issue with a Tudor GMT last year, back to Rolex twice for the jumping date. 116613LB runs like a champ!!

[EEpro]

Originally Posted by Rad22

That’s exactly how I managed to buy this today actually!

What issues were you having with yours?


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Haha. Nice. I wish my DJ was late too.

[TswaneNguni]

Daytona has the superb 4130 movement .

Waited 2 weeks for the warrantee work on the 3235 . Cant complain about that .From -5s/day to +1s/day .Have to see if it lasts ..

Perhaps regular service is out of the normal 5 year period and the customer pays .Perhaps that explains the longer wait for warrantee work .

[Napalm]

Originally Posted by Rad22

That’s exactly how I managed to buy this today actually!

Lucky you!!!

Originally Posted by Rad22

What issues were you having with yours?

Same as you. It loses 20-30 seconds a day. Prior to pandemic shutdown, I was traveling 2-3 times a month so I would always adjust to different timezones often enough that it wasn't a huge deal. When I couldn't fly often, the time lag was becoming a real issue.

Bought the watch new in 3/2018 from AD.

[SearChart]

Originally Posted by TswaneNguni

Bas can explain best ...

From what I understand :

Lubrication issue on bearing
Second hand pinion wearing out prematurely due to contact ,where it shouldn't have contact .

Many threads on the 3235 movement running slow .Minority affected ,not like all the movements are affected. .

Also,the only Rolex I have ever sent to RSC for timing issues ,is a 3235 movement Rolex .

Hope they did upgrade it in the newly released Sub/Dates and LV.

https://www.rolexforums.com/showthread.php?t=664616

[TswaneNguni]

Originally Posted by SearChart

https://www.rolexforums.com/showthread.php?t=664616

Thanks Bas

Any idea if there was any small change in design to the 3235 used in the new 126610LN and LV at this stage ?

[SearChart]

Originally Posted by TswaneNguni

Thanks Bas

Any idea if there was any small change in design to the 3235 used in the new 126610LN and LV at this stage ?

Not as far as we know.

[TswaneNguni]

Originally Posted by SearChart

Not as far as we know.

Thanks .

[Rad22]

Originally Posted by Napalm

Lucky you!!!



Same as you. It loses 20-30 seconds a day. Prior to pandemic shutdown, I was traveling 2-3 times a month so I would always adjust to different timezones often enough that it wasn't a huge deal. When I couldn't fly often, the time lag was becoming a real issue.

Bought the watch new in 3/2018 from AD.

Hah totally I’d sing a out the Daytona. Got it a couple months ago.

Also my datejust is from 4/18. They actually replaced my first one...


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[Dirt]

Originally Posted by Rad22

Right? Honestly really ticked me off when I heard that. Up to 5 months for warranty work, absurd.


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That's a lot of time lost to make up through having the advantage of saying ones watch movement has the advantage of a 70 hour power reserve

I wonder which will come first.
A viable vaccine for Covid 19 or a fix for the dreaded 32xx lurgy

[Journeyforce]

I hate to say this but your warranty work is probably taking a back seat to somebody's Rolex where they are paying $1000+ out of pocket for a service or a repair. Because they are making money on a service. With yours, they are losing money on a service/repair.

While going to college I worked as a car dealer changing oil and rotating tires. If a shop was busy, mechanics hated when a car with a warranty issue came in. That meant they had to work on the warranty work first and get paid less and warranty work paid less then book rate for non warranty work (for example if a Transmission had to be repaired by rebuild it pays about maybe 11 hours if the car was not in warranty. If the car was in warranty, it might only pay 7 hours. But it still would take close to 11 so they not only lose out on those extra 4 hours but also lose out on a non warranty job
(Of course if a shop was empty of work then those warranty jobs would be golden)

So while you might have paid a lot more money on your watch then somebody that is having a stainless steel entry level Rolex Oysterdate 6694 worked on. In the eyes of Rolex the customer with the 6694 is more important then you are right now because he is paying them something and you are just getting a warranty repair and it is super busy at Rolex right now and they must prioritize.

I hope you get your watch back soon. DJ are great watches.

[amanbra]

Sorry to hear. My dj36 is in with rsc for the same reason. Three weeks and counting.


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[Rad22]

I was very pleasantly surprised that I got my watch back in about 6-7 weeks. Much quicker than what was initially estimated.


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