Ballpark Estimate for Service

[ras47]

Pics to follow upon my watch's return. I too rely on the lume. I don't need anything crazy, but I definitely need more than the old hands provided. They were spent.

[Turbo23dog]

Nice to hear your experience with RSC and description of the cost and process.

Looking forward to the unboxing!

[mementomori1983]

Thanks for sharing. This thread is good info.


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[Golf&Watches]

Originally Posted by ras47

Holy smokes! Just got a FedEx notification that my Pepsi is on the way back to me!! Yee-hah!! Should be a couple days now. Nice!!

That has me thinking, perhaps they shipped it to you by mistake and no work has been carried out?
I hope, of course, that it was the fastest ever performed service!

[ras47]

Originally Posted by Golf&Watches

That has me thinking, perhaps they shipped it to you by mistake and no work has been carried out?

I hope, of course, that it was the fastest ever performed service!

Oh, that would suck! I've gotten all kinds of confirmations about the work so I'm assuming it was all completed. She left Georgia this morning, on her way to New Jersey. They are estimating a September 15th delivery but that seems like a long time with the watch already half way here.

[JohnyKwst]

Did Rolex say why it was a necessary repair to replace the dial?

[ras47]

Originally Posted by JohnyKwst

Did Rolex say why it was a necessary repair to replace the dial?

They did. It was on the "required" list, all of which had to be approved for ANY work to be done.

[ras47]

So my watch left Keasbey NJ this morning at 4:35 AM. That's 36 minutes by car from Denville where I live. It should be in the sorting facility in Dover by now, and that's 15 minutes up the road from me. I think their estimate of Friday delivery is a case of under-promise so they can over-deliver. They could WALK the package to me long before Friday.

[Tomas Eriksson]

You don't happen to have sharp images of the dial? Even with fairly visible marks it's in my opinion harsh to force the customer to replace the dial. And the bezel? It looks so much better with a little patina.

[landroverking]

550 for an Indy. 750 RSC. That's what I paid in the past.
My old watchmaker passed on so now I only use RSC for complete service.

[haven_seeker]

How long did it actually stay with the RSC? Two days?

[ras47]

Originally Posted by haven_seeker

How long did it actually stay with the RSC? Two days?

2-3 days open, but it arrived on the weekend when the RSC was closed for the Memorial Day holiday. So something like 5 days total.

[ras47]

Originally Posted by Tomas Eriksson

You don't happen to have sharp images of the dial? Even with fairly visible marks it's in my opinion harsh to force the customer to replace the dial. And the bezel? It looks so much better with a little patina.

Unfortunately not. I took some iPhone pics before sending the watch just to verify general condition, but the lighting was crap and there were reflections on the watch face from the camera. Should have used my Canon.

[haven_seeker]

I thought they normally regulated it over a period of a week or two during services and they normally had it for about 4 weeks as a result?

Is it the norm to get it back so quickly?

[ras47]

I think this is very strange. Maybe - I HOPE - they did some work while they were closed for new business. But something is fishy. I received confirmation via email about the repairs I chose. They clearly knew what I had authorized. They may have provided me incorrect tracking info, perhaps for another customer's watch. In any case I will know soon. Allegedly the watch is close to me. Maybe they sent me somebody else's Platona by mistake. :)

[imperio]

Originally Posted by ras47

I think this is very strange. Maybe - I HOPE - they did some work while they were closed for new business. But something is fishy. I received confirmation via email about the repairs I chose. They clearly knew what I had authorized. They may have provided me incorrect tracking info, perhaps for another customer's watch. In any case I will know soon. Allegedly the watch is close to me. Maybe they sent me somebody else's Platona by mistake. :)

Hahahaha what a day that would be!!


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[ras47]

Originally Posted by imperio

Hahahaha what a day that would be!!


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Yeah, I'd try it on, but ultimately I'd return it. The last thing I want to do is swipe somebody's Platona. Even if it's Rolex's mistake. I've said I'm not a Daytona guy, but I might change my mind for a Platona!

[tamiya]

Originally Posted by ras47

I think this is very strange. Maybe - I HOPE - they did some work while they were closed for new business. But something is fishy. I received confirmation via email about the repairs I chose. They clearly knew what I had authorized. They may have provided me incorrect tracking info, perhaps for another customer's watch. In any case I will know soon. Allegedly the watch is close to me. Maybe they sent me somebody else's Platona by mistake. :)

Did you send your watch packed in some casing like a travel pouch?

Not unknown they send back first/separately any customer pouch that they deem too good to throwaway; RSC has their own packaging for finished job later on.

[s14roller]

I was between RSC and Rikki at Timecare. Ended up going with Rik and will see how he does.

[mtgjr]

Originally Posted by ras47

2-3 days open, but it arrived on the weekend when the RSC was closed for the Memorial Day holiday. So something like 5 days total.

So they've had it for a total of four months?

[ras47]

Originally Posted by mtgjr

So they've had it for a total of four months?

I always mix up Labor Day and Memorial Day.

[ras47]

Originally Posted by tamiya

Did you send your watch packed in some casing like a travel pouch?

Not unknown they send back first/separately any customer pouch that they deem too good to throwaway; RSC has their own packaging for finished job later on.

I sent it exactly as Rolex requested: Wrapped in a piece of tissue paper, then bubblewrap. No box or case of any kind, save for the actual shipping box. Anyway, they confirmed that they got it, examined it, and we agreed on the work I authorized. The only thing I can think of is that they somehow are sending it back without the work being performed. Some kind of monumental screwup.

[imperio]

I think what's happening is they're sending you another watch to wear while they work on yours...


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[tamiya]

Originally Posted by ras47

I sent it exactly as Rolex requested: Wrapped in a piece of tissue paper, then bubblewrap. No box or case of any kind, save for the actual shipping box. Anyway, they confirmed that they got it, examined it, and we agreed on the work I authorized. The only thing I can think of is that they somehow are sending it back without the work being performed. Some kind of monumental screwup.

yeah, weird. Yours has timing issue so even in best case they'd take many hours stripping/cleaning/reassembling then it'll go on the testing rack for a few days... IMHO they can't quicken the testing any faster, it just takes time!

Unless perhaps they've "done an omega" and swapped in a already-serviced movt... but you'd think they'd still retest it after installing, right?

[powerfunk]

Originally Posted by faz

From probably reading around here I was under the impression RSC frowns upon aftermarket parts (or even service) and as such, will not touch a modified watch!

Not true; they're happy to touch modified watches, assuming you agree to pay for each and every replacement part they have to put on it to make it right. Send in a PVD Rolex and you'll get like, a $3,000 repair estimate including a new bracelet and extensive case refinishing to remove the PVD, etc.

Originally Posted by ras47

The only thing I can think of is that they somehow are sending it back without the work being performed. Some kind of monumental screwup.

Maybe it's some literature about how great the Rolex Service Experience is? A couple times during servicing Rolex has sent me pamphlets outlining their service. Good luck!

[ras47]

Originally Posted by powerfunk

Not true; they're happy to touch modified watches, assuming you agree to pay for each and every replacement part they have to put on it to make it right. Send in a PVD Rolex and you'll get like, a $3,000 repair estimate including a new bracelet and extensive case refinishing to remove the PVD, etc.







Maybe it's some literature about how great the Rolex Service Experience is? A couple times during servicing Rolex has sent me pamphlets outlining their service. Good luck!

Now THAT would make sense! And it would allay my fears. I wouldn't mind a loaner either. :)

[JohnyKwst]

Sorry but my question is WHY did they force you to replace your dial? The dial has little to do with the timekeeping of the watch even when worn or old. If a part is worn , I can understand a necessary replacement for the time keeping of the watch but why force you to replace your dial just because it's scratched?

You are being forced to pay an extra $500 for the dial when you don't need or want a new dial. I am sure I am not the only one that feels this would be grossly unfair. I hope I am misunderstanding something here.

[JohnyKwst]

Would Rolex force an owner to replace a dial simply because it is scratched or old? A scratched dial can't affect the timekeeping of a watch right?

[tamiya]

Originally Posted by JohnyKwst

Would Rolex force an owner to replace a dial simply because it is scratched or old? A scratched dial can't affect the timekeeping of a watch right?

It's not just about the COSC, they care about "image" too!

(At your expense. )

[ras47]

About the dial, Rolex said they saw scratches using a loupe. It looked like the hands were put on wrong or picked up some lint (LINT??!!) and dragged it around, producing circular scratches around the post. I would have thought that would be an optional repair. Perhaps with the new hands (also required) they want the lume to match. Seems a bit like extortion.