Tudor gmt date window issue?

[Travelller]

Originally Posted by tufty

...whiist in there, did try something on...hhhmmmmm put aside till i decide

ROFL, that's always risky - dropping off a watch, not happy to go home watchless and seeing something tasty from the corner of your eye...

I, on the other hand, played it safe and walked into my AD wearing my "Tudor backup watch"...

Originally Posted by josephvman

Send it to RSC. It’s not going to fix itself and the sooner you send it the sooner you’ll get it back. Been there, done that.

Originally Posted by Travelller

...I'll drop mine off tomorrow...

Done deal. This could have been the one issue that could have fixed itself, assuming we are certain it's only a question of lubrication (and I'm not, at least not 100%...). Indeed, it appears to have worked for some. The only question is if it was really a permanent fix...


Anyway, a moot point for you and I ...and Tufty

[andy66db]

Originally Posted by Panych

Could you please advise whether this issue is common for early launched pieces only or for all watches?

Mines less than a month old bought just before Christmas (I8XXXXXXX serial) and the issue started a couple of days ago.

So it hasn't been fixed at the factory as far as I can tell.

Fortunately Rolex RSC London is on my way to work, so I'll drop it in tomorrow. It's such a shame. It's a great watch apart from this issue...

[Panych]

Originally Posted by andy66db

Mines less than a month old bought just before Christmas (I8XXXXXXX serial) and the issue started a couple of days ago.

So it hasn't been fixed at the factory as far as I can tell.

Fortunately Rolex RSC London is on my way to work, so I'll drop it in tomorrow. It's such a shame. It's a great watch apart from this issue...

Sorry to hear this. Thanks for the reply.

[tottallyoff]

I purchased my watch with the first 10 watches that were delivered to London. In the beginning of November I started to experience the same problem - the date wheel is getting stuck between the dates. I went to the dealer I got it from - Bucherer at Selfridges - and gave it to them to fix on Nov 21st.

Its Jan 22nd now, and I still do not have the watch. Ive called them a few times now and they don't have an answer for me. So for the last 6 months, I had the watch for 4 month. Not a good experience at all. Possibly the Christmas period added 2 weeks, but that still means that they have been 'repairing' it for 6 weeks already.

possible reason for failure - the movement is based on ETA, but they modified date plate and added a gmt function. The movement screws are too long, and are screwed in too right. This creates tension to make the date wheel stuck. after a while, the date flip start to have problems because the date flip will start wearing quite close to the plate holding it. This is why rolex use shorter screws and wide head to hold movement instead of movement clamps.

[Travelller]

Browsing Tudor's official IG account, the last time they posted the GMT was back in October...
Makes me think they are well aware of the (relatively) high amount of units with the wheel-date issue and want to avoid the possibility of less-than-stellar feedback...

[Rokoru]

I am quit concerned about this issue as I want to purchase the Black Bay GMT. I guess these issues with the new movement will be fixed in the future. It´s a real shame, I might just get the new Omega Seamaster diver..

[samson66]

Originally Posted by Rokoru

I am quit concerned about this issue as I want to purchase the Black Bay GMT. I guess these issues with the new movement will be fixed in the future. It´s a real shame, I might just get the new Omega Seamaster diver..

Purchased mine in December and so far no issues (knock on wood). My hope is the more recently produced models do not have this problem. Absolutely love this watch and this issue would not personally prevent me from getting one, although I can certainly understand your feelings.

Sent from my Samsung Galaxy S7 Edge using Tapatalk

[andy66db]

I took my watch to the London RSC yesterday. When I told them my new Tudor GMT was having calendar issues, I got a very knowing "Aah yes". There was no doubt that they'd seen a few of these.

I was told it would take 10 working days to get my watch back.

[tottallyoff]

Originally Posted by andy66db

I took my watch to the London RSC yesterday. When I told them my new Tudor GMT was having calendar issues, I got a very knowing "Aah yes". There was no doubt that they'd seen a few of these.

I was told it would take 10 working days to get my watch back.

10 days!??!??!?!?!??!!?!??!?!

wow.

[JeremyS]

Originally Posted by tottallyoff

10 days!??!??!?!?!??!!?!??!?!

wow.

I received a similar quote from the Dallas service center when my MT5602 died a little over a year ago. When I inquired, the justification I received for the 10 day turn-around time was the operation involved a movement swap. The only reason it took longer was because the MT5602 was backordered from Switzerland at the time. Perhaps that is their plan in this case as well. Granted, this is a different movement, but it would make sense if they were simply swapping it out.

[HogwldFLTR]

It's always a potential with a newly introduced movement. The options are to wait a while for the bugs to be worked out (Omega took three iterations to fix their issues with the Co-axials) or to trust that the company will take care of you and ride out any issues.

[Travelller]

Originally Posted by Travelller

...I'll drop mine off tomorrow...

Got the call yesterday - boy, that was fast... under three weeks?!?

With only one successful date-change recorded, I'm not about to say it's fixed, not for another 60 days or so...

What I can say is that:

The good - it's as accurate if not more so than when I first received it



The bad - it came back with the usual service-center "battle scars" (non-crown side of case scuffed, back of lugs scratched, at least one micro-ding, ...)


Other than that, the Service "report" could be more detailed...

[Travelller]

Originally Posted by Travelller

...The bad - it came back with the usual service-center "battle scars"...

From brand-new to this...

[Brian Page]

Too bad, especially the internal stuff.

[vipereaper30]

Originally Posted by Travelller

From brand-new to this...

Unacceptable

[rolexero]

This thread is scaring me. My GMT was purchased in the EU late November. Developed the date issue early January. I dropped it off mid-Jan at a local US AD and haven't heard from them for the past month.

[No SUBctitute]

Originally Posted by Travelller

From brand-new to this...

Send it back. And post the results of this one. Not good!

[Travelller]

Originally Posted by rolexero

This thread is scaring me. My GMT was purchased in the EU late November. Developed the date issue early January. I dropped it off mid-Jan at a local US AD and haven't heard from them for the past month.

Wishing you all the best - maybe yours will come back battle-scar free

Originally Posted by No SUBctitute

Send it back. And post the results of this one. Not good!

Honestly, I'd rather live with it "as-is" than to risk them messing up something else. I've heard of the horror stories (even with Rolex proper) of watches going back, coming back, going back... never ending.

FWIW, the AD naturally offered to polish it but I didn't accept. Again, a risk that they over-do it, polish the brushed bevel, who knows... not worth the risk.

[FreshPrince14]

Originally Posted by Travelller

The bad - it came back with the usual service-center "battle scars" [I](non-crown side of case scuffed, back of lugs scratched, at least one micro-ding, ...)

That's an absolute disgrace! Completely unacceptable. I understand your fear that by sending it back they may mess something else up but I'd be inclined to send a strongly worded email back to them and make sure my watch is returned to it's original condition. Whoever at the SC thinks that that is an acceptable way to return a watch to a customer should honestly just get the boot.

I have to say, I'm seriously annoyed for you man!

Sent from my CLT-L09 using Tapatalk

[tufty]

I will be more than annoyed if mine comes back like that!!! Yes i know its "only a watch" but really!!! The dings, the scratches, etc totally unacceptable for a new watch!!

[Gavinelli]

Original post deleted as it was a duplicate. Apologies


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[Gavinelli]

Originally Posted by FreshPrince14

That's an absolute disgrace! Completely unacceptable. I understand your fear that by sending it back they may mess something else up but I'd be inclined to send a strongly worded email back to them and make sure my watch is returned to it's original condition. Whoever at the SC thinks that that is an acceptable way to return a watch to a customer should honestly just get the boot.

I have to say, I'm seriously annoyed for you man!

Sent from my CLT-L09 using Tapatalk

Hi, new to the forum and this is the first thread ive read through. Some pretty alarming stuff ive got to say, especially considering the prestige and reputation that comes with these timepieces.

“I'd be inclined to send a strongly worded email back to them”

Personally......could not agree more with this sentiment.

The standards they so-readily boast about are not being kept in some areas clearly



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[No SUBctitute]

Originally Posted by Travelller

Wishing you all the best - maybe yours will come back battle-scar free


Honestly, I'd rather live with it "as-is" than to risk them messing up something else. I've heard of the horror stories (even with Rolex proper) of watches going back, coming back, going back... never ending.

FWIW, the AD naturally offered to polish it but I didn't accept. Again, a risk that they over-do it, polish the brushed bevel, who knows... not worth the risk.

Agreed on the external stuff. That doesn't bother me. But the hands and indices. Yikes. I would ask for that to be made whole again. I think we do a disservice to all owners when we let them get away with stuff like that.

[BisonHead]

Originally Posted by Travelller

Wishing you all the best - maybe yours will come back battle-scar free


Honestly, I'd rather live with it "as-is" than to risk them messing up something else. I've heard of the horror stories (even with Rolex proper) of watches going back, coming back, going back... never ending.

FWIW, the AD naturally offered to polish it but I didn't accept. Again, a risk that they over-do it, polish the brushed bevel, who knows... not worth the risk.

I can understand ref the outer marks if you did them yourself, watches are made for wearing in my book.

Though not acceptable having a watch come back from the SC all marked up like that.

I personally would be really really annoyed with the internal damage, that is not acceptable at all.

[vipereaper30]

Originally Posted by BisonHead

I can understand ref the outer marks if you did them yourself, watches are made for wearing in my book.

Here's the thing I can't get past...I've been wearing mine almost exclusively since summer and there's only one tiny almost imperceptible mark on a lug where a GOAT hoof impacted (long story). That watch looks like it was drug back from service by a herd of goats. I personally wouldn't accept it back in the condition as depicted.

[samson66]

Originally Posted by Travelller

From brand-new to this...

What in the hell has happened to their service center! More and more I am noticing posts where people get watches back from Tudor and Rolex with battle scars. Who are they hiring up there! Did they get an intern to work on this watch. I would get on the phone and blast them and demand a brand new watch. Just unacceptable to pay this kind of money for a watch and have them treat it in this fashion.

[tufty]

Emailed my AD today to see what is happening/if they had heard anything from Tudor, call a call back...Tudor are waiting for a part from geneva, hoping to get it this week, then should have watch back, 8-15th March..... going to pop in on Saturday to have a chat with them

[mk2jag]

Originally Posted by samson66

What in the hell has happened to their service center! More and more I am noticing posts where people get watches back from Tudor and Rolex with battle scars. Who are they hiring up there! Did they get an intern to work on this watch. I would get on the phone and blast them and demand a brand new watch. Just unacceptable to pay this kind of money for a watch and have them treat it in this fashion.

One thing is for sure. If I need to send a watch for service I will photograph my watch before I drop it off at the AD and inspect the watch and photographs together with the AD. this way if a scratch or any other damage occurs, I will hold them responsible...

[In-Cog-Neeto]

Originally Posted by mk2jag

One thing is for sure. If I need to send a watch for service I will photograph my watch before I drop it off at the AD and inspect the watch and photographs together with the AD. this way if a scratch or any other damage occurs, I will hold them responsible...

We should all do this routinely (unfortunately)

That Tudor is a disgrace. Feel for you man. They need to make it right. Is there any point in contacting Tudor directly? Name and shame that service centre. Shocking

[Blokk]

hi,

can i ask those with no date change issues on their GMTs; does the date change happen exactly at 12am?