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dannyp · 17 June 2019, 12:28 AM

Are there any straps that can be made to fit the 5711 that will stay securely in place? Even if not OEM, perhaps a good compromise would be to fit the watch with a strap temporarily so that the bracelet, and only the bracelet, can be sent for investigation. That way you get to wear it, you're guaranteed the whole watch won't be swapped, but you get the issue properly rectified.

dannyp · 17 June 2019, 12:48 AM

Quote:

Originally Posted by Russell996

Your AD is always your first point of contact, you say they have seen the piece and the problem, they speak to Rhone and a new bracelet is sent by return. This is not difficult.
Are you suggesting your AD hasn’t spoken to Rhone about a new 5711 purchased in May that has a problem with the bracelet - of course they have.

Is there something you are not telling us?

I can’t be totally sure; it may be murkier than you think. I know a lot has changed in 15 years, but my warranty replacement in 2005 required my calling H Stern directly, then prodding AD to be more proactive.

AD told me it would be replaced and they were just waiting on PP to have one available. After two months I called distributor, explained the situation, then asked if it was really that hard to get a new 5065. They salt it shouldn’t be at all. I contacted the AD with that information and had a watch two weeks. I felt as going AD never did anything besides sending my old one in and waiting for one to come in through normal supply lines.

ts3 · 17 June 2019, 12:56 AM

Quote:

Originally Posted by Russell996

Your AD is always your first point of contact, you say they have seen the piece and the problem, they speak to Rhone and a new bracelet is sent by return. This is not difficult.
Are you suggesting your AD hasn’t spoken to Rhone about a new 5711 purchased in May that has a problem with the bracelet - of course they have.

Is there something you are not telling us?

This.

Your AD should be your only contact and they better work out a solution for you w Rhone ASAP.

You trying to work a separate channel w Patek directly may complicate matters and would only be necessary if your AD refused to take care of the issue. This I cannot imagine unless we don't have the full picture.

Aquaman · 17 June 2019, 01:13 AM

i agree , AD 1st

bonsai-man · 17 June 2019, 02:10 AM

I am working with the AD only, but as I said in the update they didn't seem that bothered really, like it wasn’t a big issue. They didn’t say they contacted PP and never said they would after seeing the marks. As they removed all the marks again, there’s nothing for PP to see. Even with a loupe the finish is perfect now, but the rust was days old. It was left as I said in my update, that is the whole story.

From my experience with boats stainless steel takes a while for rust to take, in the early stages it will rub of easily. That’s why I am laving it for a few weeks before going back.

jusryd · 18 June 2019, 02:36 AM

Looks like a fake watch to me

Snow-Dweller · 18 June 2019, 04:13 AM

Quote:

Originally Posted by jusryd

Looks like a fake watch to me

Thank you for your very constructive first post.....three years after you joined this wonderful forum.

Fat_ninja · 18 June 2019, 08:45 AM

Quote:

Originally Posted by Snow-Dweller

Thank you for your very constructive first post.....three years after you joined this wonderful forum.

Lol

AK797 · 18 June 2019, 09:26 AM

Quote:

Originally Posted by Snow-Dweller

Thank you for your very constructive first post.....three years after you joined this wonderful forum.

Yeah, what's he been waiting for all the way up there? Another Winter Olympic games?

ppalasthira · 10 July 2019, 11:33 PM

Unfortunately, I have also found some rust on my 5711’s bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man’s 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Genève.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.

Sent from my iPhone using Tapatalk

ts3 · 11 July 2019, 12:00 AM

Quote:

Originally Posted by ppalasthira

Unfortunately, I have also found some rust on my 5711’s bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man’s 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Genève.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.

Sent from my iPhone using Tapatalk

I'd be unhappy as well - why wouldn't it come back... and even if it doesn't immediately it leaves you uncomfortable...

Wondering if a specific batch of 2019 5711s is affected or if it is a more general problem.

Bonsai Man's 5711 was from April 2019 - when did you get yours?

wgdaytona · 11 July 2019, 12:15 AM

This has been an intriguing topic, I look forward to following until final outcome. Best of luck to the OP.

ppalasthira · 11 July 2019, 12:29 AM

Quote:

Originally Posted by ts3

I'd be unhappy as well - why wouldn't it come back... and even if it doesn't immediately it leaves you uncomfortable...

Wondering if a specific batch of 2019 5711s is affected or if it is a more general problem.

Bonsai Man's 5711 was from April 2019 - when did you get yours?

Mine was from April 2018

Sent from my iPhone using Tapatalk

ppalasthira · 11 July 2019, 12:34 AM

Quote:

Originally Posted by wgdaytona

This has been an intriguing topic, I look forward to following until final outcome. Best of luck to the OP.

Intriguing indeed. Especially when PPSC refuses to replace the bracelet even if the watch is still under warranty.

If the rust comes back and they still refuse to replace it, I will have to contact PP Genève.

Sent from my iPhone using Tapatalk

imperio · 11 July 2019, 05:25 AM

Quote:

Originally Posted by ppalasthira

Unfortunately, I have also found some rust on my 5711’s bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man’s 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Genève.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.

Sent from my iPhone using Tapatalk

Did they say how the rust came to be?

ts3 · 11 July 2019, 06:46 AM

Quote:

Originally Posted by ppalasthira

Mine was from April 2018

Sent from my iPhone using Tapatalk

Mine is from July 2018 which makes me wonder if I should go for a swim in salt water to force the issue while it is under warranty...

Have there been any changes in the way you wear or store the watch before you noticed the rust?

JVM · 11 July 2019, 07:05 AM

My guess is that something PP is using in the brushing process of the bracelet is leaving trace material embedded in the finish and causing an electrolytic reaction. If you look at a brushed finish under high magnification you can see how rough it really is.

bonsai-man · 11 July 2019, 07:37 AM

@ppalasthira did you get my second PM today, I am not sure it sent

bonsai-man · 11 July 2019, 07:43 AM

Quote:

Originally Posted by ts3

Mine is from July 2018 which makes me wonder if I should go for a swim in salt water to force the issue while it is under warranty...

Have there been any changes in the way you wear or store the watch before you noticed the rust?

Don’t take a steel 5711 in the sea, it will probably turn orange with rust immediately.

bonsai-man · 11 July 2019, 07:55 AM

Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.

ppalasthira · 11 July 2019, 10:13 AM

Quote:

Originally Posted by bonsai-man

@ppalasthira did you get my second PM today, I am not sure it sent

No, I didn’t get it yet.

Sent from my iPhone using Tapatalk

imperio · 11 July 2019, 11:42 AM

Quote:

Originally Posted by bonsai-man

Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.

Why won't they replace it?

tom2517 · 11 July 2019, 04:14 PM

Quote:

Originally Posted by imperio

Why won't they replace it?

Maybe service center is not authorized to do something like this. Need Geneva HQ to authorize it?

GB-man · 11 July 2019, 05:03 PM

I would have asked if they were FN with you. 30k watch they can replace the bracelet for probably $500 and they tell you to kick rocks

ts3 · 11 July 2019, 05:15 PM

Quote:

Originally Posted by GB-man

I would have asked if they were FN with you. 30k watch they can replace the bracelet for probably $500 and they tell you to kick rocks

May be they were afraid a new bracelet wouldn't fare any better...

bonsai-man · 11 July 2019, 05:56 PM

Quote:

Originally Posted by imperio

Why won't they replace it?

No idea.

Russell996 · 11 July 2019, 06:08 PM

Quote:

Originally Posted by bonsai-man

No idea.

Do you mind telling us which AD you are dealing with, I find it inexplicable that they haven’t simply ordered a new bracelet for you (even if it is at their expense), fitted it and then sorted out the costs etc between them and Rhone.

RussW · 11 July 2019, 07:06 PM

Quote:

Originally Posted by bonsai-man

I am working with the AD only, but as I said in the update they didn't seem that bothered really, like it wasn’t a big issue. They didn’t say they contacted PP and never said they would after seeing the marks. As they removed all the marks again, there’s nothing for PP to see. Even with a loupe the finish is perfect now, but the rust was days old. It was left as I said in my update, that is the whole story.

From my experience with boats stainless steel takes a while for rust to take, in the early stages it will rub of easily. That’s why I am laving it for a few weeks before going back.

Quote:

Originally Posted by bonsai-man

Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.

So Patek have said they won’t resolve your issue? I find that very hard to believe.

Or you are still just working with your AD?

bonsai-man · 11 July 2019, 07:14 PM

I was referring to ppalasthira case being refused a new bracelet due to rust.

ppalasthira has now come forward with the same issue but was refused a new bracelet by the PPSC

bonsai-man · 11 July 2019, 07:15 PM

My case is still with PP and they are still testing, I think

11 July 2019, 05:03 PM	#144
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,856	I would have asked if they were FN with you. 30k watch they can replace the bracelet for probably $500 and they tell you to kick rocks __________________

17 June 2019, 12:28 AM	#121
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	Are there any straps that can be made to fit the 5711 that will stay securely in place? Even if not OEM, perhaps a good compromise would be to fit the watch with a strap temporarily so that the bracelet, and only the bracelet, can be sent for investigation. That way you get to wear it, you're guaranteed the whole watch won't be swapped, but you get the issue properly rectified.

17 June 2019, 01:13 AM	#124
Aquaman Banned Join Date: Jun 2019 Location: All around Posts: 600	i agree , AD 1st

17 June 2019, 02:10 AM	#125
bonsai-man "TRF" Member Join Date: Sep 2011 Location: UK Posts: 727	I am working with the AD only, but as I said in the update they didn't seem that bothered really, like it wasn’t a big issue. They didn’t say they contacted PP and never said they would after seeing the marks. As they removed all the marks again, there’s nothing for PP to see. Even with a loupe the finish is perfect now, but the rust was days old. It was left as I said in my update, that is the whole story. From my experience with boats stainless steel takes a while for rust to take, in the early stages it will rub of easily. That’s why I am laving it for a few weeks before going back.

18 June 2019, 02:36 AM	#126
jusryd "TRF" Member Join Date: Sep 2016 Location: calgary Posts: 7	Looks like a fake watch to me

10 July 2019, 11:33 PM	#130
ppalasthira Banned Join Date: May 2007 Location: ASK Watch: SubC.5711.D500 Posts: 2,236	Unfortunately, I have also found some rust on my 5711’s bracelet as well. I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man’s 5711. I took it to PPSC and they put cleaned it with the ultrasonic cleaner. It is gone for now. The SC said if the rust comes back, they would have to contact PP Genève. They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order. Sent from my iPhone using Tapatalk

11 July 2019, 12:15 AM	#132
wgdaytona 2024 Pledge Member Join Date: Apr 2019 Location: Texas Posts: 855	This has been an intriguing topic, I look forward to following until final outcome. Best of luck to the OP.

11 July 2019, 07:05 AM	#137
JVM Banned Join Date: Mar 2019 Location: Houston, TX Posts: 87	My guess is that something PP is using in the brushing process of the bracelet is leaving trace material embedded in the finish and causing an electrolytic reaction. If you look at a brushed finish under high magnification you can see how rough it really is.

11 July 2019, 07:37 AM	#138
bonsai-man "TRF" Member Join Date: Sep 2011 Location: UK Posts: 727	@ppalasthira did you get my second PM today, I am not sure it sent

11 July 2019, 07:55 AM	#140
bonsai-man "TRF" Member Join Date: Sep 2011 Location: UK Posts: 727	Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.

11 July 2019, 07:14 PM	#149
bonsai-man "TRF" Member Join Date: Sep 2011 Location: UK Posts: 727	I was referring to ppalasthira case being refused a new bracelet due to rust. ppalasthira has now come forward with the same issue but was refused a new bracelet by the PPSC

11 July 2019, 07:15 PM	#150
bonsai-man "TRF" Member Join Date: Sep 2011 Location: UK Posts: 727	My case is still with PP and they are still testing, I think

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