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10 March 2018, 05:28 AM | #1 |
"TRF" Member
Join Date: Apr 2017
Real Name: Bill
Location: Colorado USA
Watch: Rolex 16600
Posts: 214
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Parts and Service for Panerai
Apparently Richemont in the US has now adopted a policy where they refuse to sell parts of all the watches in their stable to anyone who is not associated with Richemont. I have been told the same kind of Policy has been adopted by Rolex and others. That makes things very difficult for those who don't have a descent AD associated with Richemont. Richemont in Ft Worth is no longer returning calls about service of their brands.
While they own IWC, there are still IWC centers where service can be had descently for watches out of warranty, like Superior Watch Service in New York. However Panerai is not one that I can find any reliable service for. Possibly in the future I will just have to avoid purchase of any of the brands owned by Richemont and possibly divest myself of my Panerai's. |
10 March 2018, 11:53 AM | #2 |
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Join Date: Oct 2010
Real Name: dp
Location: chicago, usa
Watch: panerai
Posts: 2,369
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what exactly is the issue?
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dp just living the dream chicago, usa chgo_risti on IG |
10 March 2018, 04:14 PM | #3 |
"TRF" Member
Join Date: Apr 2017
Real Name: Bill
Location: Colorado USA
Watch: Rolex 16600
Posts: 214
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The issue is that the Richemont Group and all of the makes under their control refuse to sell parts to anyone except their own Ad's. That means you must have your watches serviced by their people regardless. That also means that they are free to charge some of the ridiculous prices that people talk about on the internet forums. One can't even get seals and gaskets. On top of that Richemont won't answer their own customer service phone in Ft Worth nor will they call one back so that a watch could be sent to them for a service estimate. My local AD is Hyde Park at Cherry Creek. Their jeweler isn't sure he can get parts despite the fact that they are a Richemont AD. That doesn't leave me with much confidence in their brands. It also doesn't leave me with any alternative for service of my two Panerai's. I understand that Rolex is doing the same thing but there are lots of Rolex parts out their in the hands of jewelers. There is a difference, however.... Rolex answers their phone and does do service work. IWC has Superior Watch Service in New York for out of warranty service work. None of the other Richemont Brands have service facilities in the US. They are all dependent on the Ft Worth facility which seems to have virtually closed down communication.
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11 March 2018, 12:14 AM | #4 |
"TRF" Member
Join Date: Oct 2010
Real Name: dp
Location: chicago, usa
Watch: panerai
Posts: 2,369
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lots of words....i’ll ask again, what’s the issue? you can’t get parts? which watch? which movement?
I have some excellent contacts at pasc, never an issue getting in touch with them.
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dp just living the dream chicago, usa chgo_risti on IG |
16 September 2018, 01:49 AM | #5 | |
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Join Date: Apr 2009
Real Name: Eddie
Location: los angleles
Watch: Submariner Hulk
Posts: 68
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Quote:
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16 September 2018, 04:34 AM | #6 |
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Join Date: Feb 2015
Location: U.S./Vienna, AT
Posts: 1,967
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Do you have a negative experience with Panerai RSC? I had few issues with Breitling RSC in CT, but they always came back and took care of the issues. I will keep sending my watches to them. As far as Panerai goes, I will face it when the time comes. By no means I would sell my watch because someone else had a negative experience with that particular RSC.
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