Another thread on damaged bracelet screws, along with a possible bit of link damage

[agentsmith350]

Hey ,

Had a link added while my watch which is only 2 months old was back at the AD for other reasons and noticed this when it came back. I know that this was the link added.







Can see the screws are slightly nicked but tbh while annoying Im not going to loose sleep over it, its more what looks like damage to the links themselves where there looks to be some indents/gouges. Im 100% sure they where not like this when it went in but unfortunately have no proof.


To me it looks like a too wide of a screwdriver had been used which has caught the link, I brought this up with the AD who said they would have to send it to RSC to inspect ( there was another issue which warranted sending it in anyway )

I have spoken with a nice enough guy at RSC but unfortunatly he told me that he has had the bracelet looked at by the specialists who have told him that the nicks on the links are tooling marks and part of the manufacturing process not damage, there was some minor scratching and that they would lightly polish on those two links but that they would not replace the links.

Given how new the watch is im a bit miffed that they didn't just replace the links rather than start polishing it , even if there had been a cost to it.

I just wanted to hear some of you guys/girls thoughts on if this is acceptable, and if these "tooling" marks are actually a thing or if Im being fobbed off rather than admit it was damaged by the AD. Had any of your braclets got something like shown ?

[Justinmg]

Both links are damaged, I would Never bring your watch to a AD to size. Do yourself a favor and buy the right size screw driver and do it yourself. If you apply a little heat they come right out. I’ve had the same damage done to my watch by a AD, and I told myself never again.

[agentsmith350]

Yeah I've learnt the lesson with this on that ! It's more about the RSC saying the link bit is normal??

[Devildog]

Originally Posted by agentsmith350

Yeah I've learnt the lesson with this on that ! It's more about the RSC saying the link bit is normal??

Doesn’t look normal at all - I’ve never seen marks like that around the screw head on the link. Ask RSC to show you brand new links with the same “tooling” marks.

My money says they won’t be able to

[agentsmith350]

Originally Posted by Devildog

Doesn’t look normal at all - I’ve never seen marks like that around the screw head on the link. Ask RSC to show you brand new links with the same “tooling” marks.

My money says they won’t be able to

Good idea DD thank you, not been having much luck with it have I !

[spoilsofwar01]

at the very least id be asking for replacement screws, worth revisiting and asking why you wasn't made aware of the damage prior to resizing ?

[agentsmith350]

Originally Posted by spoilsofwar01

at the very least id be asking for replacement screws, worth revisiting and asking why you wasn't made aware of the damage prior to resizing ?

They don't seem willing to admit any damage has been done , more that this is normal manufacturing marks. I find that hard to belive.

[spoilsofwar01]

Originally Posted by agentsmith350

They don't seem willing to admit any damage has been done , more that this is normal manufacturing marks. I find that hard to belive.

Dig your feet in, be polite and ask to have it escalated to a senior manager, as mention in a previous reply ask to see examples of so called manufacturing marks, I'd also add that Rolex Head Office would also be interested to see the so called manufacturing marks. don't give up.... keep on at them as they should be working with you to resolve this.

[agentsmith350]

Thanks

If anyone reading this checks there watch and dont or do have these so called manufacturing marks could you comment even if just to say yours is ok , or even better post a picture ?

[Raku]

No way those are manufacturing marks, they are trying to get away with it.
Look at the top link and screw from the second picture, that's what all of them should look like.

[agentsmith350]

Yup I agree , the more comments on here the better to prove a case for replacments so please keep the posts coming.

[A-Wax]

I had a similar problem - mailed the AD as soon as I noticed but haven't heard back.
In the event I get no joy, would I be able to buy new links/pins from RSC if I go in person?

[toxicavenger]

Sorry but if you have to blow up a pic 10 times its normal size to show damage is it really that bad?

[A-Wax]

Originally Posted by toxicavenger

Sorry but if you have to blow up a pic 10 times its normal size to show damage is it really that bad?

If that's directed at me, the photo was cropped because the original was too big to post here, that's all. It was immediately visible in real life as soon as I looked at it - should be possible to unscrew a pin without gouging bits out of two links!

[G'ed]

My best investment so far is $15 on good quality 1.6mm flat head screwdriver.

Once I paid my bill, I will run ASAP before they even get near my new watch bracelet.

[agentsmith350]

Nobody at all have these so called manufacturing marks then ? The more people post to let me know if yours is fine or has them the better to help me get this sorted out

[uncleluck]

How many links did they take out? Not the best solution but why not fit the removed links back on the watch and leave the damaged links in the box.

If I’ve learnt one thing about AD’s on this forum it’s don’t get them to resize your bracelet! Or is it just part of the Rolex buying experience! We take your stickers off, keep your warranty card and damage the Watch just to make sure it totally doesn’t feel like your new Watch.

It looks like the screwdriver was too wide or they’ve had it sat at an angle with one side on th link’s edge and it’s gouged round as they’ve undone the screw.

[agentsmith350]

Originally Posted by uncleluck

How many links did they take out? Not the best solution but why not fit the removed links back on the watch and leave the damaged links in the box.

If I’ve learnt one thing about AD’s on this forum it’s don’t get them to resize your bracelet! Or is it just part of the Rolex buying experience! We take your stickers off, keep your warranty card and damage the Watch just to make sure it totally doesn’t feel like your new Watch.

It looks like the screwdriver was too wide or they’ve had it sat at an angle with one side on th link’s edge and it’s gouged round as they’ve undone the screw.

Yeah I considered that although only have one spare link and two have been damaged. I agree it looks to me like the wrong screwdriver was used. I take it your watches don't have these marks on the links ?

[Onikage]

Tooling marks my @#$=. What tool would that be? Ham fisting marks more like.

[Rolex fan 61]

I personally have never had any problems like this with my AD's

[agentsmith350]

Thanks for the feedback so far, again if your reading this please post a reply as it will really help me confirm to RSC that these should be replaced.

[RJRJRJ]

I do not have those marks on the sub I'm wearing. They must have really screwed up badly to cause those marks. They have the right screwdriver.

[Rose Gold]

There is absolutely no way that those marks are factory tool marks. Time for you to elevate this issue.

Joe

[77T]

No marks - not bad for a 15+ y.o. watch.


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[agentsmith350]

Been round a couple ADs while away this bank holiday and checked the bracelets, not one had these marks :(

[agentsmith350]

Bump for any more feedback before I call RSC after the bank holiday

[jschmidtdmd]

I mean- this is a SS watch. This isn't expensive stuff.

I understand it's principal, but get a new link and new screw and do it yourself and remove yourself from this vendor. What's the point in arguing over something they don't want to fix?

[Devildog]

Originally Posted by jschmidtdmd

I mean- this is a SS watch. This isn't expensive stuff.

I understand it's principal, but get a new link and new screw and do it yourself and remove yourself from this vendor. What's the point in arguing over something they don't want to fix?

Those are TT links.

[joli160]

No factory tool marks, none of my eight Rolex show anything even remotely similar. Amateur job by AD personnel

[77T]

Originally Posted by Devildog

Those are TT links.

I didn’t see OP mention that - were you inferring it from his photo’s?

Even if they are TT links, it’s the same SS caps that contain the gold center links.


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