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SLS · 4 November 2009, 01:17 AM

Just looped mine as well and all looks good. OP12 Z serial.
Scott

rolexBuddy · 4 November 2009, 01:49 AM

Yep, that looks like what a $7k watch would normally do. And look how perfectly clean weld broke off - I bet a $300 Seiko won't be able to do that.

STEELINOX · 4 November 2009, 02:16 AM

Quote:

Originally Posted by rolexBuddy

Yep, that looks like what a $7k watch would normally do. And look how perfectly clean weld broke off - I bet a $300 Seiko won't be able to do that.

it prolly wouldnt, but I would NOT say that about a '$7k watch", especially around here !

spogehead · 4 November 2009, 05:50 AM

As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work.

9.15am I roll up there and 9.40am I walk out of there with the watch fixed

This is what the technician told me:

The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose.

Made sense after he showed me the clasp and the marks on the end of the screw.

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

STEELINOX · 4 November 2009, 05:56 AM

Quote:

Originally Posted by spogehead

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

Do yourself a favor and buy a NATO to cover yourself !

Converted = $1304.oo "Just for the clasp ! "
Great outcome !
R

SLS · 4 November 2009, 06:00 AM

Great news on both accounts! Have a safe trip.
Scott

stockae92 · 4 November 2009, 06:02 AM

i can imagine that will be a lot of us going home tonight and tighten that screw ... LOL

ayecarumba · 4 November 2009, 06:32 AM

Quote:

Originally Posted by carbon6

M serial with an EO10. The welds look fine under a loupe. I'm wondering when there would be added tension on that specific point on the clasp.

EO11 bought JULY of 08 checking in here....spots look good under the loop....It let go when he was trying to take it off?!

Yikes!

...almost a year left on the warranty+AD adds 1 year to that so really 2....guess if it's gonna fail, it will happen in the next couple of years (at least that's what I hope if it does)....

I agree that a sticky with this topic and pics would be a good idea...

Now I am haunted by the image of the welds failing and my GMT sinking to the bottom of the ocean! Ahhh!

ayecarumba · 4 November 2009, 06:37 AM

Quote:

Originally Posted by spogehead

As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work.

9.15am I roll up there and 9.40am I walk out of there with the watch fixed

This is what the technician told me:

The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose.

Made sense after he showed me the clasp and the marks on the end of the screw.

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

So this may be a bit of a 'eureka' moment for this issue?

So it's related to the adjustment screw adjacent to the welds that have failed? I wonder if that was the case with the other ones that failed? My screw is flush with the bracelet and does not rub the clasp....was that what he believes caused the failure? Did you notice this was happening before it failed?

Glad to hear it was taken care of so quickly!

--Paul

Omega_Precision · 4 November 2009, 06:38 AM

The best thing to do is probably check the welds everytime you put the watch on.

Give it a little tug, where the welds are, to test it.

spogehead · 4 November 2009, 07:00 AM

Quote:

Originally Posted by ayecarumba

So this may be a bit of a 'eureka' moment for this issue?

So it's related to the adjustment screw adjacent to the welds that have failed? I wonder if that was the case with the other ones that failed? My screw is flush with the bracelet and does not rub the clasp....was that what he believes caused the failure? Did you notice this was happening before it failed?

Glad to hear it was taken care of so quickly!

--Paul

Could be although the queston is was it the AD, or did it leave the factory without loctite.

Certainly from seeing the screw it makes perfect sense.

No problems at all, clasp worked fine until it wouldn't open last night, my forcing it open with the screw jutting out slightly caused the weld to give way.

Ck8 · 4 November 2009, 07:55 AM

Quote:

Originally Posted by spogehead

As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work.

9.15am I roll up there and 9.40am I walk out of there with the watch fixed

This is what the technician told me:

The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose.

Made sense after he showed me the clasp and the marks on the end of the screw.

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

Excuse my ignorance but which screw is loose and rubbing that had caused the welding to fail? Any pictures?

spogehead · 4 November 2009, 08:03 AM

Quote:

Originally Posted by Ck8

Excuse my ignorance but which screw is loose and rubbing that had caused the welding to fail? Any pictures?

JJ Irani · 4 November 2009, 08:30 AM

Quote:

Originally Posted by STEELINOX

Do yourself a favor and buy a NATO to cover yourself !

Converted = $1304.oo "Just for the clasp ! "
Great outcome !
R

BLASPHEMY!!! A NATO on that beautiful watch!!

What next? A donkey to haul your BMW??!!

datejust1 · 4 November 2009, 08:33 AM

Quote:

Originally Posted by JJ Irani

BLASPHEMY!!! A NATO on that beautiful watch!!

What next? A donkey to haul your BMW??!!

JJ LMAO!!

I have seen a GMT-IIC on a NATO, and its beautiful, Just like your DiaStar on the Black Nato JJ!

JJ Irani · 4 November 2009, 08:35 AM

Quote:

Originally Posted by datejust1

JJ LMAO!!

I have seen a GMT-IIC on a NATO, and its beautiful, Just like your DiaStar on the Black Nato JJ!

Hey ya tosser, don't you have some home-work to do?

lwrm23 · 4 November 2009, 08:36 AM

Anyone have a clasp problem or failure with the PJ4 yet?

fkl118 · 4 November 2009, 08:43 AM

Quote:

Originally Posted by spogehead

I think 500 people simultaneously just checked their clasp screw.

JJ Irani · 4 November 2009, 08:45 AM

Quote:

Originally Posted by fkl118

I think 500 people simultaneously just checked their clasp screw.

I sure did, but fortunately, I did not have to take off any of my links for a fit - just had to move the micropin inside the clasp one hole in and - BINGO!! Perfect fit!!

Vic Diehl · 4 November 2009, 01:47 PM

Mine is a Z series purchased Aug 21 07. Clasp is an OP9. I have told this story before, when I first go this watch I was helping my sisters 150 Rottweiler get out of my Suburban and my GMT II C bracelet got caught on his harness. He actually pulled me down when he jumped out. He weighed 150 and I weigh 210 so there was lot of strain on that bracelet. No harm was done to the watch, dog or me!

Damage Inc. · 4 November 2009, 02:17 PM

Z946XXX serial, OP10 clasp code, purchased Nov. '07
Just checked the screw as shown in the photo (yup, I was one of the 500)...tight and flush/slightly recessed into the link- no rubbing.
And, as far as I can tell, the welds look just fine.

Now to find some unfinished wood just in case...

Speed · 4 November 2009, 02:45 PM

Ack...sticking with old skool for a while longer I guess.

sleddog · 4 November 2009, 02:57 PM

Quote:

Originally Posted by spogehead

As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work.

9.15am I roll up there and 9.40am I walk out of there with the watch fixed

This is what the technician told me:

The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose.

Made sense after he showed me the clasp and the marks on the end of the screw.

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

Glad to hear it's fixed up and at no cost to you..!!
If you think 800 quid is bad,how about 12 to 1300 for a TT clasp..

Still,alls well that ends well........ Keep an eye on that screw now eh!!

Rob.

AIKO · 4 November 2009, 03:04 PM

Quote:

Originally Posted by spogehead

As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work.

9.15am I roll up there and 9.40am I walk out of there with the watch fixed

This is what the technician told me:

The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose.

Made sense after he showed me the clasp and the marks on the end of the screw.

He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!''

That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!!

Viva Las Vegas!!!!

Another example of how Rolex service sets the brand apart.

onkyo · 4 November 2009, 04:13 PM

Happy to hear Rolex came through for you.... I did not believe this was a production flaw (though it can happen).

jetlaghawaii · 7 August 2012, 12:02 PM

My clasp broke after I put my baggage on the scale at the airline check in counter.
The stress of my bend wrist is what did it and I feel lucky it happened there, I could have easily lost my GMTIIc..............
Highly embarrassing and dissapointing non the less!!

It's a 2008 model, I will be visiting the Rolex store once I get back Stateside.

rolexBuddy · 7 August 2012, 12:14 PM

I guess $10k doesn't go as far as it used to, ha? I'm glad my 2010 TT Sub has an old style clasp, it might stretch, but it won't break like that. My feeling is that Rolex must fix this for free, even though you out of warranty. I agree though, this is indeed embarrassing and disappointing ... for Rolex.

Sublover2166 · 7 August 2012, 12:20 PM

has anything like this ever happened to the bracelet clasps on older style oyster bands? My submariner TT that I bought new in 1997 and have worn virtually every day since has never had a broken part yet..knock on wood! And some folks consider the older stamped clasps to be "chinsy". Gotta say, newer is not always better

outlaw468 · 7 August 2012, 03:00 PM

Quote:

Originally Posted by jetlaghawaii

My clasp broke after I put my baggage on the scale at the airline check in counter.
The stress of my bend wrist is what did it and I feel lucky it happened there, I could have easily lost my GMTIIc..............
Highly embarrassing and dissapointing non the less!!

It's a 2008 model, I will be visiting the Rolex store once I get back Stateside.

Ouch. Sorry to see this. I hope Rolex provides some sort of accommodation. I know it's out of warranty but that shouldn't happend on a $8.4k (current) watch.

Silvio Mosiello · 7 August 2012, 03:18 PM

I had a GMTiiC M serial and it had lots of clasp problems and QC problems. Maybe 08 was a bad year for the gmtiic?

4 November 2009, 01:17 AM	#61
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,399	Just looped mine as well and all looks good. OP12 Z serial. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

4 November 2009, 05:50 AM	#64
spogehead "TRF" Member Join Date: Oct 2007 Location: London Posts: 339	Update As mentioned in my post this morning it just so happens that the UK service centre is 5 minutes from where I work. 9.15am I roll up there and 9.40am I walk out of there with the watch fixed This is what the technician told me: The screw that secures the clip end of the clasp to the bracelet had worked itself loose and the stiffness was the clip hitting the screw. He was almost certain that when the bracelet was adjusted at the AD they failed to secure the screw with loctite which has caused the screw to come loose. Made sense after he showed me the clasp and the marks on the end of the screw. He then changed the clasp at no cost as he rightly stated there was no way it was my fault, and boy was I pleased I asked him how much a new clasp was for the GMT and he said ''would you like to take a seat ...........£800!!!'' That said if he didn't sort it I would've taken issue with the AD, but alls well that ends well, fantastic service from Rolex!! Viva Las Vegas!!!! __________________ Cheers Ryan

4 November 2009, 06:00 AM	#66
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,399	Great news on both accounts! Have a safe trip. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

4 November 2009, 01:49 AM	#62
rolexBuddy "TRF" Member Join Date: Jun 2009 Location: Texas, US Posts: 123	Yep, that looks like what a $7k watch would normally do. And look how perfectly clean weld broke off - I bet a $300 Seiko won't be able to do that.

4 November 2009, 06:02 AM	#67
stockae92 "TRF" Member Join Date: Oct 2009 Location: Socal Posts: 4,879	i can imagine that will be a lot of us going home tonight and tighten that screw ... LOL

4 November 2009, 06:38 AM	#70
Omega_Precision Banned Join Date: Dec 2008 Real Name: Henry Location: CA, US Watch: ing basketball Posts: 2,977	The best thing to do is probably check the welds everytime you put the watch on. Give it a little tug, where the welds are, to test it.

4 November 2009, 08:36 AM	#77
lwrm23 "TRF" Member Join Date: Jan 2009 Real Name: Craig Location: Florida Watch: SubC Posts: 138	Anyone have a clasp problem or failure with the PJ4 yet?

4 November 2009, 01:47 PM	#80
Vic Diehl Member Join Date: Nov 2006 Location: Virginia Posts: 76	Mine is a Z series purchased Aug 21 07. Clasp is an OP9. I have told this story before, when I first go this watch I was helping my sisters 150 Rottweiler get out of my Suburban and my GMT II C bracelet got caught on his harness. He actually pulled me down when he jumped out. He weighed 150 and I weigh 210 so there was lot of strain on that bracelet. No harm was done to the watch, dog or me!

4 November 2009, 02:17 PM	#81
Damage Inc. "TRF" Member Join Date: Oct 2009 Real Name: Vic Location: Colorado, USA Watch: Mechanical!! Posts: 807	Z946XXX serial, OP10 clasp code, purchased Nov. '07 Just checked the screw as shown in the photo (yup, I was one of the 500)...tight and flush/slightly recessed into the link- no rubbing. And, as far as I can tell, the welds look just fine. Now to find some unfinished wood just in case...

4 November 2009, 02:45 PM	#82
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	Ack...sticking with old skool for a while longer I guess.

4 November 2009, 04:13 PM	#85
onkyo Banned Join Date: Apr 2008 Real Name: Pav Location: Manhattan Posts: 11,495	Happy to hear Rolex came through for you.... I did not believe this was a production flaw (though it can happen).

7 August 2012, 12:14 PM	#87
rolexBuddy "TRF" Member Join Date: Jun 2009 Location: Texas, US Posts: 123	I guess $10k doesn't go as far as it used to, ha? I'm glad my 2010 TT Sub has an old style clasp, it might stretch, but it won't break like that. My feeling is that Rolex must fix this for free, even though you out of warranty. I agree though, this is indeed embarrassing and disappointing ... for Rolex.

7 August 2012, 12:20 PM	#88
Sublover2166 Banned Join Date: Mar 2012 Real Name: John Location: Manassas,Virginia Watch: Ol'Bluesy & Hulk Posts: 2,871	has anything like this ever happened to the bracelet clasps on older style oyster bands? My submariner TT that I bought new in 1997 and have worn virtually every day since has never had a broken part yet..knock on wood! And some folks consider the older stamped clasps to be "chinsy". Gotta say, newer is not always better

7 August 2012, 03:18 PM	#90
Silvio Mosiello "TRF" Member Join Date: Jul 2010 Real Name: Matthew Location: Miami/NY Watch: the shoes. Posts: 3,482	I had a GMTiiC M serial and it had lots of clasp problems and QC problems. Maybe 08 was a bad year for the gmtiic?

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