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Old 23 June 2018, 01:42 AM   #31
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Just curious... have you used Windsor for any repairs? They're a Rolex AD and have an in-house watchsmith.
I have not. Never needed a repair before, just a routine service and they were sent to the Dallas RSC for that. I've bought two watches from Ben, but will most likely send everything to RSC from now on.
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Old 23 June 2018, 02:17 AM   #32
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I would send it to la watch works and forward the bill to the jeweler. If they don’t play ball I’d entertain small claims it’s only 20 bucks to file here. Should be about 500 to laser weld that back to health. I feel they are likely to do a better job than RSC for casework or atleast I’d feel more comfortable with them.
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Old 23 June 2018, 02:40 AM   #33
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how is the OP at fault here ?

how did that even happen ??
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Old 29 June 2018, 08:32 AM   #34
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Damn, sorry to hear this Chad. I haven't had anything handled by ECJ Luxe after they spun off but did have a pretty bad experience when it was just Diamonds Direct over a minor repair on a Breitling of mine too.

Probably just best to send to RSC for your new stuff, but I do know a watchmaker in town that I have had do work on some of my older stuff (he does vintage repairs at Perry's in South Park, among other places).
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Old 29 June 2018, 08:40 AM   #35
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Sorry to hear about this. You are taking the correct approach, send it to Dallas and sort the rest out later. The watch is the priority here. Keep us posted.
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Old 29 June 2018, 02:55 PM   #36
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At this point, it’s a possibility. Too early to assume anything. I’m sending the watch to Dallas RSC for a full service and polish. If the guy that did the work isn’t CW21 with a Rolex parts account, then who knows what is inside the movement now. Plus, did he ding it up like the case? I’ll know more after Rolex takes it apart.
He does not need a parts account to get Rolex parts. You can buy them from people with a parts account.

My point is you have no idea who did the damage. And the middle man who used him is at fault for sure. Anyone who subs out to someone else holds the blame just as much as the person actually doing the work.

And I didn't assume anything, you made a post warning us about a watchmaker who you think is at fault. In actuality you aren't sure who is at fault.

Either sorry for you being stuck in a shitty situation.
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Old 29 June 2018, 09:45 PM   #37
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Maybe ask the RSC to look for any repair problems caused by the previous watchmaker’s work?

This might be key info if you can eventually prevail upon the jeweler who subbed the work out. Otherwise this would be a 3-way finger pointing exercise to determine fault and/or liability.


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Old 30 June 2018, 02:28 AM   #38
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He does not need a parts account to get Rolex parts. You can buy them from people with a parts account.

My point is you have no idea who did the damage. And the middle man who used him is at fault for sure. Anyone who subs out to someone else holds the blame just as much as the person actually doing the work.

And I didn't assume anything, you made a post warning us about a watchmaker who you think is at fault. In actuality you aren't sure who is at fault.

Either sorry for you being stuck in a shitty situation.
He doesn’t need a parts account to get OEM parts, but I would be suspicious of where those third party parts might be coming from. Authenticity would be a concern. Plus, he’s not a CW21 watchmaker. Rolex sets a minimum standard in that regard for a reason. I would be nervous about the quality of his work.

Agree about the middleman. I would put him wholly on the hook for damages. Then he can sort out who owns what share with the watchmaker.

___

Hope you get this sorted painlessly Chad. It’s pretty disappointing to have this happen.
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Old 2 July 2018, 03:37 AM   #39
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He doesn’t need a parts account to get OEM parts, but I would be suspicious of where those third party parts might be coming from. Authenticity would be a concern. Plus, he’s not a CW21 watchmaker. Rolex sets a minimum standard in that regard for a reason. I would be nervous about the quality of his work.

Agree about the middleman. I would put him wholly on the hook for damages. Then he can sort out who owns what share with the watchmaker.

___

Hope you get this sorted painlessly Chad. It’s pretty disappointing to have this happen.
Good point, but there are companies with legit parts accounts selling parts everyday.

And for me being a CW21 certified watchmaker only holds so much water. They are only as good as they want to be, regardless of certs.
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Old 2 July 2018, 07:53 AM   #40
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I talked to RSC on Friday and then called Chris. He has accepted full responsibility and we are working on a resolution. Hopefully, this will all be behind me soon.
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Old 2 July 2018, 10:59 AM   #41
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I talked to RSC on Friday and then called Chris. He has accepted full responsibility and we are working on a resolution. Hopefully, this will all be behind me soon.
Good news.
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Old 2 July 2018, 11:46 AM   #42
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Sorry this happened Chad but it seems you are on the right course and it will soon be remedied. Can’t wait to hear when all is well.


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Old 2 July 2018, 12:32 PM   #43
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Good point, but there are companies with legit parts accounts selling parts everyday.

And for me being a CW21 certified watchmaker only holds so much water. They are only as good as they want to be, regardless of certs.
And for those who get caught selling Rolex parts to others, that is the end their parts account.
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Old 2 July 2018, 02:22 PM   #44
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They offered, but I haven't done anything yet. The watch dealer is ECJ Luxe, which is the AP dealer here in Charlotte and part of Diamonds Direct. It's very hard to believe they would use a non certified watch repair guy. That makes zero sense. I'm just going to wait until RSC finishes a service and see what their report/notes say. Yes, all of this is a pain in the rear, but it's best to stay calm and just get the watch taken care of properly. I'll deal with the rest later.
Excellent assessment.
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Old 3 July 2018, 03:48 AM   #45
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And for those who get caught selling Rolex parts to others, that is the end their parts account.
Good luck there. The same was said about selling the grey market dealers.
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Old 15 July 2018, 02:21 AM   #46
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I talked to RSC on Friday and then called Chris. He has accepted full responsibility and we are working on a resolution. Hopefully, this will all be behind me soon.
Chad,

One question: Were any non-authentic parts discovered by RSC?
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Old 16 July 2018, 05:11 AM   #47
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Chad,

One question: Were any non-authentic parts discovered by RSC?
VERY Good question. I'd be interested in the answer as well.
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Old 16 July 2018, 11:07 AM   #48
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Chad,

One question: Were any non-authentic parts discovered by RSC?
The watch is still at RSC and no work has been done yet. I didn’t want to tip them off and see what they came back with. The initial estimate says dented case, dented 18k bezel, and spotted hands. There was one dent on the bezel at the 2’o’clock position, 2 at the 5, and 2 at the 11’o’ clock position. The case back was also scratched up. Dents “may” be visible after polishing. I’m not sure if Rolex has fully inspected the movement, but I’m guessing it also has some damage based on everything else. I haven’t received an offer for repairs or any type of compensation, yet. My patience is starting to run out. If there is a fake part in there, I’m going to be beyond pissed.
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Old 16 July 2018, 12:32 PM   #49
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Keep us posted Chad, rough road you’ve been traveling with this debacle.
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Old 26 July 2018, 01:37 AM   #50
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Keep us posted Chad, rough road you’ve been traveling with this debacle.
I’ve been ghosted by Ross at ECJ Luxe in Charlotte. The watch is still at the RSC waiting for me to give the ok for over $5000 in repairs. These guys are an authorized AP dealer. One of their sales guys is on here. Chris Ward aka ChrisInCharlotte. Looks like I’m going to either turn it in on my insurance or just live with a jacked up watch.
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Old 26 July 2018, 01:47 AM   #51
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Just seeing this Chad. Sorry that you are having to deal with this situation. I hope it all gets worked out and put behind you soon.
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Old 26 July 2018, 03:51 AM   #52
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Just seeing this. I actually live in Belmont and have had some watches repaired at Meese Jewelry in the past. Just batteries and such. It's certainly not the kind of place that screams high end watch repair. Regardless, the shop in downtown Belmont appears to be closed up for the last couple of weeks. Not sure if Brad Moose is still doing repairs, but if he is, he's doing it out of his house or something.
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Old 26 July 2018, 11:13 AM   #53
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I’ve been ghosted by Ross at ECJ Luxe in Charlotte. The watch is still at the RSC waiting for me to give the ok for over $5000 in repairs. These guys are an authorized AP dealer. One of their sales guys is on here. Chris Ward aka ChrisInCharlotte. Looks like I’m going to either turn it in on my insurance or just live with a jacked up watch.
Am I reading this right? Over 5K in repairs? WTH did they do to it? Sorry to hear this, what an absolute debacle, Chad!
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Old 26 July 2018, 11:40 AM   #54
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Chad, that is terrible need. So sorry to hear this. What did they do to it?


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Old 26 July 2018, 07:56 PM   #55
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What do you mean,when you say turn it in on your insurance.
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Old 27 July 2018, 01:35 AM   #56
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Am thinking it could be maybe filed under vandalism, or destruction of property, or something.
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Old 27 July 2018, 01:49 AM   #57
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Wow 5K in repairs ? Are they going to replace the complete movement ?
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Old 27 July 2018, 06:49 PM   #58
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What do you mean,when you say turn it in on your insurance.
It’s a rider policy for jewelry. It’s easy to get reasonably priced insurance for watches in the States.
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Old 28 July 2018, 05:50 AM   #59
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It’s a rider policy for jewelry. It’s easy to get reasonably priced insurance for watches in the States.
Would it be prudent to file an insurance claim pertaining to an incompetent watchmaker who did 5K damage to your watch?
My jewelry policy insuring my watches is primarily for theft and/or robbery/loss
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Old 31 July 2018, 04:31 AM   #60
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Would it be prudent to file an insurance claim pertaining to an incompetent watchmaker who did 5K damage to your watch?
My jewelry policy insuring my watches is primarily for theft and/or robbery/loss
I'll send you a PM.
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