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foxy1moo · 17 May 2019, 12:53 AM

Hi All

Bit of background. Supposedly been on the list to receive a 116710BLNR for about 18 months (sigh, I know, another BLNR post). I have a modest history / relationship with the dealer - bought one Rolex, servicing of a couple of Rolexes through the dealer, some jewellery, some accessories.

Obviously since the 116710BLNR was discontinued, I went in and explained I was still interested in the updated version. They explained the plan was to transfer those in the old list (if it really existed - there seems to be some doubt among the community here) to the updated version as they had customers waiting they didn't to let down, but they were waiting to hear from head office.

Anyway today I got an email, simply entitled GMT Master. I excitedly opened it, could this be my time?

...nope, afraid not. The email simply stated the list is cancelled, no new list for the 126710.

I understand the realities of the situation, and I must admit I did fully expect this, realistically I had given up hope having read multiple posts here. And please, this isn’t a rant post about a rubbish dealer, it’s difficult with limited stock, but still stings a bit.

Such is life, I have a choice to give up, go grey, or get something else.

m j b · 17 May 2019, 01:10 AM

Get something else.

There are too many good choices out there to put up with this nonsense or pay over retail.

watchmaker · 17 May 2019, 01:14 AM

Quote:

Originally Posted by m j b

Get something else.

There are too many good choices out there to put up with this nonsense or pay over retail.

I agree

socalwatchcollector · 17 May 2019, 01:39 AM

There are no lists! However the buy 3 PM pieces to get a low end stainless model is still in play.

HK852GMT · 17 May 2019, 01:55 AM

Ouch. That must burn like hell. It’s one thing to suspect that Santa Claus is just your father drunk and trying to be quiet at 1am, it’s another thing to find out.

Given where you are - and i ponder this carefully - is it worth replying with something along the lines of, “Thank you for your email. I must admit that i had hoped that some semblance of loyalty between customers and companies was still a reality in the modern era; it is with regret that i realise it is not. I shall now be taking all of my business elsewhere. Thank you again for the basic courtesy of a computer generated email, and i wish you well.”

Amsterdam, Antwerp, etc are not short of watch dealers IIRC

socalwatchcollector · 17 May 2019, 02:00 AM

Quote:

Originally Posted by HK852GMT

Ouch. That must burn like hell. It’s one thing to suspect that Santa Claus is just your father drunk and trying to be quiet at 1am, it’s another thing to find out.

Given where you are - and i ponder this carefully - is it worth replying with something along the lines of, “Thank you for your email. I must admit that i had hoped that some semblance of loyalty between customers and companies was still a reality in the modern era; it is with regret that i realise it is not. I shall now be taking all of my business elsewhere. Thank you again for the basic courtesy of a computer generated email, and i wish you well.”

Amsterdam, Antwerp, etc are not short of watch dealers IIRC

Love it!

Langnam · 17 May 2019, 02:05 AM

A Rolex Dear John letter...

It’s not you, it’s me. Lol

Sent from my iPhone using Tapatalk

airpeace · 17 May 2019, 02:17 AM

get a seiko

Maverick_1908 · 17 May 2019, 02:19 AM

At least you got closure. Some never get an email and keep waiting forever.

Sent from my iPhone using Tapatalk

FrontHeadlock · 17 May 2019, 02:19 AM

See again, nothing wrong with ADs saying to customers "we can't sell you hot watches bc we have a list" or "hot watches are for big spenders". I have zero problem with that.

I have a problem with this because they are not being HONEST. If they have a list, then honor the list. Don't just change what you've told people bc it has become inconvenient.

wesdaniel · 17 May 2019, 02:23 AM

Quote:

Originally Posted by Langnam

A Rolex Dear John letter...

It’s not you, it’s me. Lol

Sent from my iPhone using Tapatalk

It’s not us, it’s you.

Fixed.

Solo118 · 17 May 2019, 02:33 AM

That stinks... gotta start from scratch as many ADs have a new policy that there is no "list"

SlideRacker · 17 May 2019, 02:35 AM

This is why I have no loyalty to ADs and refuse to spend boatloads just to build a one-way relationship. Between the risk of having their license pulled and d1(k moves like this, it’s just not worth it.

Roddypeepa · 17 May 2019, 02:38 AM

Quote:

Originally Posted by Langnam

A Rolex Dear John letter...

It’s not you, it’s me. Lol

Sent from my iPhone using Tapatalk

Ha ha ha. Brilliant.

Sent from my iPhone using Tapatalk

TswaneNguni · 17 May 2019, 03:19 AM

Quote:

Originally Posted by m j b

Get something else.

There are too many good choices out there to put up with this nonsense or pay over retail.

Agreed

~JJ · 17 May 2019, 03:50 AM

Honestly, all the fanboy hype around the gmt is so off putting that it took all interest away for me... full disclosure, I was never truly in the market since I couldn’t get over the bezel font size. Hopefully you can find a new love!

jerryguo · 17 May 2019, 03:53 AM

that's a great AD, they even give you an update on the "list"

JLUK · 17 May 2019, 04:05 AM

These AD’s will change their attitude when the next inevitable financial downturn happens.

ashbaug2 · 17 May 2019, 04:16 AM

Sounds to me like the list just became a more exclusive list that you weren't deemed worthy of being on. That's unfortunate.

My question back to them would absolutely be "OK, so how does one go about getting the new 126710 BLNR from your store? Do I need to be there specifically at 1300 on Friday when new stock is delivered?"

They obviously have a plan and a "list", which is f'd up that they would do that to customers.

I've said it before and I'll say it again, the "relationship" that everyone preaches about building is one-sided and only works when you spend big. If you're not buying $50k+ in watches per year, there is no "relationship", you just got lucky.

oldman2005 · 17 May 2019, 04:42 AM

That AD is nice that they communicated to you of the situation.

It's just a fact that the vast majority will never get their grails such as SS BLRO from their ADs since Rolex only allocates 2-4 SS BLRO to each AD per year. I think Rolex will do the same allocation of BNLR as the BLRO.

VicLeChic · 17 May 2019, 05:06 AM

Yep, I was refused to be added to a list for the 126710BLNR by three ADs on release day (20-Mar), five minutes after the press release, no other customers in the three shops.

They refused to create a list where I would have been at the top. "No point in adding you to a fictitious list, we call our top tier clients", or "we don't take names for hot models", or "we prioritise our clients". The Rolex AD experience right there.

I intend on always going grey with Rolex from now on, whether it's steel, TT or PM. ADs will not have my custom.

17 May 2019, 12:53 AM	#1
foxy1moo "TRF" Member Join Date: Feb 2015 Location: Amsterdam Posts: 28	Got the opposite of ‘the call’ - the email... Hi All Bit of background. Supposedly been on the list to receive a 116710BLNR for about 18 months (sigh, I know, another BLNR post). I have a modest history / relationship with the dealer - bought one Rolex, servicing of a couple of Rolexes through the dealer, some jewellery, some accessories. Obviously since the 116710BLNR was discontinued, I went in and explained I was still interested in the updated version. They explained the plan was to transfer those in the old list (if it really existed - there seems to be some doubt among the community here) to the updated version as they had customers waiting they didn't to let down, but they were waiting to hear from head office. Anyway today I got an email, simply entitled GMT Master. I excitedly opened it, could this be my time? ...nope, afraid not. The email simply stated the list is cancelled, no new list for the 126710. I understand the realities of the situation, and I must admit I did fully expect this, realistically I had given up hope having read multiple posts here. And please, this isn’t a rant post about a rubbish dealer, it’s difficult with limited stock, but still stings a bit. Such is life, I have a choice to give up, go grey, or get something else.

17 May 2019, 01:10 AM	#2
m j b "TRF" Member Join Date: Mar 2011 Real Name: Michael Location: RTP, NC, USA Watch: ♕& Ω Posts: 5,090	Get something else. There are too many good choices out there to put up with this nonsense or pay over retail. __________________ Enjoy life - it has an expiration date. Disclaimer: Please note that the avatar is not an accurate representation of how I look. The camera adds 10 pounds...

17 May 2019, 02:05 AM	#7
Langnam "TRF" Member Join Date: Jul 2006 Location: USA Posts: 950	A Rolex Dear John letter... It’s not you, it’s me. Lol Sent from my iPhone using Tapatalk __________________ PLVS VLTRA

17 May 2019, 01:39 AM	#4
socalwatchcollector "TRF" Member Join Date: Nov 2013 Real Name: John Location: newport beach Watch: Pateks Plural Posts: 1,621	There are no lists! However the buy 3 PM pieces to get a low end stainless model is still in play.

17 May 2019, 01:55 AM	#5
HK852GMT "TRF" Member Join Date: Apr 2019 Location: Hong Kong Watch: 16710 16610LV Posts: 115	Ouch. That must burn like hell. It’s one thing to suspect that Santa Claus is just your father drunk and trying to be quiet at 1am, it’s another thing to find out. Given where you are - and i ponder this carefully - is it worth replying with something along the lines of, “Thank you for your email. I must admit that i had hoped that some semblance of loyalty between customers and companies was still a reality in the modern era; it is with regret that i realise it is not. I shall now be taking all of my business elsewhere. Thank you again for the basic courtesy of a computer generated email, and i wish you well.” Amsterdam, Antwerp, etc are not short of watch dealers IIRC

17 May 2019, 02:17 AM	#8
airpeace Banned Join Date: Feb 2018 Location: Phila Posts: 393	get a seiko

17 May 2019, 02:19 AM	#9
Maverick_1908 "TRF" Member Join Date: Jul 2014 Location: México Watch: BLNR Posts: 544	At least you got closure. Some never get an email and keep waiting forever. Sent from my iPhone using Tapatalk

17 May 2019, 02:19 AM	#10
FrontHeadlock "TRF" Member Join Date: Aug 2018 Location: USA Posts: 377	See again, nothing wrong with ADs saying to customers "we can't sell you hot watches bc we have a list" or "hot watches are for big spenders". I have zero problem with that. I have a problem with this because they are not being HONEST. If they have a list, then honor the list. Don't just change what you've told people bc it has become inconvenient.

17 May 2019, 02:33 AM	#12
Solo118 "TRF" Member Join Date: Jan 2007 Location: USA Watch: Daytona Posts: 6,063	That stinks... gotta start from scratch as many ADs have a new policy that there is no "list"

17 May 2019, 02:35 AM	#13
SlideRacker "TRF" Member Join Date: Feb 2019 Location: Orange County, CA Watch: 116500LN Black Posts: 559	This is why I have no loyalty to ADs and refuse to spend boatloads just to build a one-way relationship. Between the risk of having their license pulled and d1(k moves like this, it’s just not worth it.

17 May 2019, 03:50 AM	#16
~JJ "TRF" Member Join Date: Feb 2012 Location: Chicago Watch: explorer Posts: 2,130	Honestly, all the fanboy hype around the gmt is so off putting that it took all interest away for me... full disclosure, I was never truly in the market since I couldn’t get over the bezel font size. Hopefully you can find a new love!

17 May 2019, 03:53 AM	#17
jerryguo "TRF" Member Join Date: Apr 2009 Location: Bay Area Watch: Rolex, PP, Lange Posts: 1,024	that's a great AD, they even give you an update on the "list"

17 May 2019, 04:05 AM	#18
JLUK "TRF" Member Join Date: May 2019 Location: UK Posts: 68	These AD’s will change their attitude when the next inevitable financial downturn happens.

17 May 2019, 04:16 AM	#19
ashbaug2 Banned Join Date: Mar 2018 Real Name: Jon Location: Reno, NV Watch: 126710 BLRO Posts: 1,028	Sounds to me like the list just became a more exclusive list that you weren't deemed worthy of being on. That's unfortunate. My question back to them would absolutely be "OK, so how does one go about getting the new 126710 BLNR from your store? Do I need to be there specifically at 1300 on Friday when new stock is delivered?" They obviously have a plan and a "list", which is f'd up that they would do that to customers. I've said it before and I'll say it again, the "relationship" that everyone preaches about building is one-sided and only works when you spend big. If you're not buying $50k+ in watches per year, there is no "relationship", you just got lucky.

17 May 2019, 04:42 AM	#20
oldman2005 "TRF" Member Join Date: Dec 2006 Location: norcal Posts: 3,031	That AD is nice that they communicated to you of the situation. It's just a fact that the vast majority will never get their grails such as SS BLRO from their ADs since Rolex only allocates 2-4 SS BLRO to each AD per year. I think Rolex will do the same allocation of BNLR as the BLRO.

17 May 2019, 05:06 AM	#21
VicLeChic Banned Join Date: Jul 2014 Real Name: Victor Location: Spain Watch: YM 116622 - SD43 Posts: 2,598	Yep, I was refused to be added to a list for the 126710BLNR by three ADs on release day (20-Mar), five minutes after the press release, no other customers in the three shops. They refused to create a list where I would have been at the top. "No point in adding you to a fictitious list, we call our top tier clients", or "we don't take names for hot models", or "we prioritise our clients". The Rolex AD experience right there. I intend on always going grey with Rolex from now on, whether it's steel, TT or PM. ADs will not have my custom.

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