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Old 26 September 2018, 10:24 AM   #1
sheldonsmith
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Login issue...

I am able to login to TRF via Tapatalk, but the web version does not allow me to login using the same credentials.

I am afraid to change password, etc, for fear that I will be locked out of both interfaces.

Let me know if there is something I need to do...

Thanks,

-Sheldon
sheldonsmith on TRF
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Old 26 September 2018, 11:06 AM   #2
sheldonsmith
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Here’s a screenshot. I am using an iPad and iPhone/safari with the same results. iOS 12...

I am using the same bookmark, and login/password combination.

Thanks for helping...

-Sheldon

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Old 27 September 2018, 10:13 PM   #3
77T
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Sheldon
Tapatalk has at least one bug I found in their App for iOS12.

I logged a different issue and they replied that an update is in the works for multiple issues. You can report yours via the Tapatalk App (they have a link in your user profile section).

If it helps, I was able to use Tapatalk on a new XS Max to use web view and log in with my TRF credentials. So this trouble you noted could be platform specific to an iPad.

I have a suggestion: after landing in web view- try clicking the Safari icon and attempt to login with Safari. I know it’s an extra step but will isolate the issue.


Sent from my iPhone using Tapatalk Pro
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Old 27 September 2018, 10:15 PM   #4
Andad
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Hi Sheldon,

Why not just PM Steve for the answer?

You will/could be here for the next ten years asking members.
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Old 27 September 2018, 11:08 PM   #5
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A password reminder has been sent.
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Old 28 September 2018, 12:10 AM   #6
sheldonsmith
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Thanks all. I received the password reset but have not done anything with it for fear of mucking this up worse.

Unless TRF is on a Tapatalk server, my guess there is something amiss with the login credentials databases.

Tapatalk is fine. Using a standard iPhone X. I am tapping on Tapatalk right now. The issue happened in the last few days.

There was no issue with iOS 12 as I ran it as a beta on this device for the last two months without issue. I’ve posted and uploaded images without issue as well. Additionally, no Tapatalk issues with my iPad Pro running iOS 11.x and 12.

Thanks for the suggestion for pinging Steve as I thought this section was monitored for these kinds issues.

Thanks

Sheldon
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Old 29 September 2018, 09:47 AM   #7
sheldonsmith
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I have narrowed down the issue to Safari on MacOS and iOS 12...

My original password works on Chrome for iOS and MacOS, Windows 10 as well as Tapatalk for iOS.

-Sheldon
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