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stevedssd · 26 October 2013, 06:21 AM

[QUOTE=padi56;4493276]The bad news, and point of interest to Ceramic owners, is that the bezel pearl cannot be replaced on any ceramic insert. This is what I was told on contact to Rolex London who spoke with Rolex directly a few days ago on my behalf, in the UK new black ceramic bezel insert is £360 plus VAT.

QUOTE]

Yep....lost the pearl from my DSSD in similar circumstances to the OP, didn't notice I'd knocked it.

RSC said there was impact damage so not covered by warranty, whole insert needed replacing. Not great, now prefer old style with inserts replaced at a fraction of the cost....

MP5 · 26 October 2013, 06:34 AM

[QUOTE=stevedssd;4494565]

Quote:

Originally Posted by padi56

The bad news, and point of interest to Ceramic owners, is that the bezel pearl cannot be replaced on any ceramic insert. This is what I was told on contact to Rolex London who spoke with Rolex directly a few days ago on my behalf, in the UK new black ceramic bezel insert is £360 plus VAT.

QUOTE]

Yep....lost the pearl from my DSSD in similar circumstances to the OP, didn't notice I'd knocked it.

RSC said there was impact damage so not covered by warranty, whole insert needed replacing. Not great, now prefer old style with inserts replaced at a fraction of the cost....

How much!?

Chainring · 26 October 2013, 11:48 AM

Sorry to hear that. Here's a pic of mine from yesterday about an hour after the New York RSC replaced the insert in mine because I had a chipped pearl. Total cost - $52.26.

Subnewpearl.jpg

TimeOnMyHands · 26 October 2013, 01:43 PM

Quote:

Originally Posted by SWISSAHOLICS

That's why I love GMT....no pearl issues .

Same with my (or any) EXP.....

TimeOnMyHands · 26 October 2013, 01:46 PM

Quote:

Originally Posted by MonBK

I placed a diamond in mine.

Bet that diamond was less than $1200....

Racerdj · 26 October 2013, 09:07 PM

Quote:

Originally Posted by Rock

If it's any consolation, you can only lose it once.

Great point but I hope you find it.

QuasPrimas25 · 27 October 2013, 01:01 AM

We had a customer who subjects his watches to massive abuse as a construction boss of some kind. His pearl got lost, and he didn't want to pay for a new insert. We mixed some aftermarket luminous paint with two-part epoxy, and a nice little dot of it filled up the cup completely. It cured in 5 minutes and looked almost exactly like new.

Nidal · 27 October 2013, 01:24 AM

Better lose your pearl than lose your "jewels". Chuckle

Nidal

motoikkyu · 27 October 2013, 01:30 AM

I guess my paranoia is starting to show. When I hear things like this, I'm reminded of the comedy routine regarding the $400 bluejeans that one might expect to be the best trousers ever made but which are, in fact, quite ordinary albeit with a designer name. I'm not an Apple fanatic, but when one of their products malfunctions on me, they have always been rather generous with me as regards warranty. I'm almost feeling that this is a stress test for Rolex customers: if enough pearls are displaced and enough complain about excessive replacement cost on the new models, perhaps either the design will be modified or a better replacement policy come to pass.

dysondiver · 27 October 2013, 01:36 AM

i do like the diamond mod ,,,,

Baselman · 27 October 2013, 01:55 AM

Is that what it was I didn't know n threw it into the sea

JasoninDenver · 27 October 2013, 02:02 AM

Quote:

Originally Posted by Baselman

Is that what it was I didn't know n threw it into the sea

Ooops, that thing is apparently worth $600.

JasoninDenver · 27 October 2013, 02:12 AM

Quote:

Originally Posted by QuasPrimas25

We had a customer who subjects his watches to massive abuse as a construction boss of some kind. His pearl got lost, and he didn't want to pay for a new insert. We mixed some aftermarket luminous paint with two-part epoxy, and a nice little dot of it filled up the cup completely. It cured in 5 minutes and looked almost exactly like new.

I have decided to go down this route as well.

Here is what I found to be the cheap and easy fix.....

http://www.noctilumina.com/

Maybe I will send it out for a proper replacement when i need the five year RSC service.

jatco · 27 October 2013, 02:55 AM

...Have you checked the For Sale section ??
ie.. http://www.rolexforums.com/showthread.php?t=319223

padi56 · 27 October 2013, 03:04 AM

Quote:

Originally Posted by jatco

...Have you checked the For Sale section ??
ie.. http://www.rolexforums.com/showthread.php?t=319223

That post is for the aluminum insert that can be bought from Rolex for around $55 and not a ceramic insert which is totally different.

jatco · 27 October 2013, 03:09 AM

Quote:

Originally Posted by padi56

That post is for the aluminum insert that can be bought from Rolex for around $55 and not a ceramic insert which is totally different.

Thanks Padi for the clarification.. I wasnt sure of that myself...! -Thats why this Forum is the best..!!

DrLindaPhD · 27 October 2013, 03:13 AM

Quote:

Originally Posted by Chainring

Sorry to hear that. Here's a pic of mine from yesterday about an hour after the New York RSC replaced the insert in mine because I had a chipped pearl. Total cost - $52.26.

Attachment 435686

That's more like it. Go to the NY RSC and let them replace it for $52.26 but be careful, you could leave with something much more expensive

Chainring · 27 October 2013, 03:37 AM

Quote:

Originally Posted by DrLindaPhD

That's more like it. Go to the NY RSC and let them replace it for $52.26 but be careful, you could leave with something much more expensive

Unfortunately for the OP, he has a ceramic bezel. It would be very hard to justify replacing that for a tiny little jewel. But I know me and it would drive me crazy. I didn't realize how much the tiny chip in the pearl bothered me until I had the insert replaced. Now my whole attitude towards the watch has changed and I think it looks amazing now. Before, I had that nagging feeling things were off. I think it would drive me crazy knowing my pearl was missing and would cost big bucks to fix. I'm really feeling the love for old school now.

And speaking of leaving with something more expensive, the RSC had the Tudor catalogues laying out. There are some really nice watches being offered by Tudor besides just the Black Bay, Pelagos and THCs. After I left the RSC I went around the corner to the Rolex store to check out the Tudor line but they don't carry the Tudors at Rolex on 5th avenue. They pointed me towards Wempe a couple blocks away but I had to start making my way back to JFK so didn't go take a look.

MonBK · 27 October 2013, 03:39 AM

Quote:

Originally Posted by DrLindaPhD

That's more like it. Go to the NY RSC and let them replace it for $52.26 but be careful, you could leave with something much more expensive

How exactly will they replace a $1,200 item for $52.26?

Chainring · 27 October 2013, 03:46 AM

Quote:

Originally Posted by MonBK

How exactly will they replace a $1,200 item for $52.26?

Is a replacement ceramic bezel insert really $1200? Ouch.

srf52 · 27 October 2013, 04:06 AM

...several years ago, I had an Omega Seamaster that somehow lost its bezel pearl. I took the watch to an Omega retailer and had just the pearl replaced into the original bezel for less than forty dollars. Perhaps Omega (Swatch?) would sell a bezel pearl that one could just glue back into the ceramic bezel cup, assuming the cup itself is still present.

Keith1 · 27 October 2013, 04:49 AM

Quote:

Originally Posted by Chainring

Is a replacement ceramic bezel insert really $1200? Ouch.

It's about $350 for a ceramic bezel insert only. If you need the bezel also, then you are looking at $1200.

Chainring · 27 October 2013, 05:17 AM

Quote:

Originally Posted by Keith1

It's about $350 for a ceramic bezel insert only. If you need the bezel also, then you are looking at $1200.

That's more like it. Still doesn't beat $52.26 though.

stevedssd · 27 October 2013, 05:44 AM

[QUOTE=MP5;4494588]

Quote:

Originally Posted by stevedssd

How much!?

Insert for my DSSD was £460 just over two years ago, I would expect a sub ceramic to be slightly less. In contrast I had a Pepsi insert put in my 16710 when serviced by RSC less than a year ago for £42!

karmatp · 27 October 2013, 05:54 AM

I can't stand the new ceramic inserts, way to much glare and way to expensive to replace. I love the days of going into my local AD and walking out with new pepsi, coke, black sub inserts for $50. It did not take me long to sell my Sub C, much happier without it.

JasoninDenver · 9 November 2013, 02:44 AM

Update:

RSC - Dallas just called and informed me that the bezel pearl will be replaced under warranty.

Apparently they can replace the inset dot.

Furthermore, they will do a complimentary movement exam and service.

This is the second excellent experience I have had with RSC- Dallas.

Now, I just have to wait 2-3 weeks.

jatco · 9 November 2013, 02:48 AM

Quote:

Originally Posted by JasoninDenver

Update:

RSC - Dallas just called and informed me that the bezel pearl will be replaced under warranty.

Apparently they can replace the inset dot.

Furthermore, they will do a complimentary movement exam and service.

This is the second excellent experience I have had with RSC- Dallas.

Now, I just have to wait 2-3 weeks.

.

Thats fabulous news..

Now the wait begins.. Congrats..

27 October 2013, 02:55 AM	#44
jatco 2024 ROLEX DATEJUST41 Pledge Member Join Date: Feb 2010 Real Name: Thomas Location: YVR Watch: 116233/79190 Posts: 47,755	...Have you checked the For Sale section ?? ie.. http://www.rolexforums.com/showthread.php?t=319223 __________________ . . ' A Crown for every achievement '

27 October 2013, 05:54 AM	#55
karmatp "TRF" Member Join Date: Sep 2007 Real Name: Trevor Location: Arizona Posts: 5,740	I can't stand the new ceramic inserts, way to much glare and way to expensive to replace. I love the days of going into my local AD and walking out with new pepsi, coke, black sub inserts for $50. It did not take me long to sell my Sub C, much happier without it. __________________ My grails:

9 November 2013, 02:44 AM	#56
JasoninDenver 2024 Pledge Member Join Date: Jul 2010 Location: Denver Posts: 4,105	Update: RSC - Dallas just called and informed me that the bezel pearl will be replaced under warranty. Apparently they can replace the inset dot. Furthermore, they will do a complimentary movement exam and service. This is the second excellent experience I have had with RSC- Dallas. Now, I just have to wait 2-3 weeks. __________________ Jason 116610 LN DateJust Pelagos FXD

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26 October 2013, 06:21 AM	#31
stevedssd "TRF" Member Join Date: Apr 2012 Location: UK Posts: 2,205	[QUOTE=padi56;4493276]The bad news, and point of interest to Ceramic owners, is that the bezel pearl cannot be replaced on any ceramic insert. This is what I was told on contact to Rolex London who spoke with Rolex directly a few days ago on my behalf, in the UK new black ceramic bezel insert is £360 plus VAT. QUOTE] Yep....lost the pearl from my DSSD in similar circumstances to the OP, didn't notice I'd knocked it. RSC said there was impact damage so not covered by warranty, whole insert needed replacing. Not great, now prefer old style with inserts replaced at a fraction of the cost....

26 October 2013, 11:48 AM	#33
Chainring "TRF" Member Join Date: Jun 2012 Real Name: Steve Location: Grand Junction CO Watch: A few, not enough. Posts: 1,725	Sorry to hear that. Here's a pic of mine from yesterday about an hour after the New York RSC replaced the insert in mine because I had a chipped pearl. Total cost - $52.26. Subnewpearl.jpg

27 October 2013, 01:01 AM	#37
QuasPrimas25 Member Join Date: Aug 2013 Location: USA Posts: 36	We had a customer who subjects his watches to massive abuse as a construction boss of some kind. His pearl got lost, and he didn't want to pay for a new insert. We mixed some aftermarket luminous paint with two-part epoxy, and a nice little dot of it filled up the cup completely. It cured in 5 minutes and looked almost exactly like new.

27 October 2013, 01:24 AM	#38
Nidal "TRF" Member Join Date: Jul 2012 Location: USA Watch: SubC LV Posts: 1,820	Better lose your pearl than lose your "jewels". Chuckle Nidal

27 October 2013, 01:30 AM	#39
motoikkyu 2024 Pledge Member Join Date: Apr 2012 Location: PRJ Posts: 1,731	I guess my paranoia is starting to show. When I hear things like this, I'm reminded of the comedy routine regarding the $400 bluejeans that one might expect to be the best trousers ever made but which are, in fact, quite ordinary albeit with a designer name. I'm not an Apple fanatic, but when one of their products malfunctions on me, they have always been rather generous with me as regards warranty. I'm almost feeling that this is a stress test for Rolex customers: if enough pearls are displaced and enough complain about excessive replacement cost on the new models, perhaps either the design will be modified or a better replacement policy come to pass.

27 October 2013, 01:36 AM	#40
dysondiver "TRF" Member Join Date: Jul 2010 Real Name: tom Location: northern ireland Watch: my fins Posts: 10,063	i do like the diamond mod ,,,,

27 October 2013, 01:55 AM	#41
Baselman "TRF" Member Join Date: May 2013 Location: Switzerland Watch: 1665 GreatWhite SD Posts: 1,527	Is that what it was I didn't know n threw it into the sea

27 October 2013, 04:06 AM	#51
srf52 "TRF" Member Join Date: Oct 2012 Real Name: Steve Location: SoCal/Philippines Watch: 126334 Posts: 253	...several years ago, I had an Omega Seamaster that somehow lost its bezel pearl. I took the watch to an Omega retailer and had just the pearl replaced into the original bezel for less than forty dollars. Perhaps Omega (Swatch?) would sell a bezel pearl that one could just glue back into the ceramic bezel cup, assuming the cup itself is still present.

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