Tudor GMT in for repair

[usmcvet]

Good afternoon,

I bought my Tudor GMT, on a NATO, from the AD three months ago. I brought it in for repair when I noticed a strange square under the sapphire at the 2200 mark. The lume fell off the second hand. The watch hasn't suffered any hard hits or any drops.

The AD just called to say Rolex requires the watch to be on the original bracelet or in my case strap. Initially I said I'd bring it in. Now I'm pissed. It's my watch. I can't wear the fabric strap on my 9" wrist so I wear it on a NATO. We took it off the strap before sending it in for service.

This brings me to a used Tudor BB ETA I bought a month ago. The lume fell off the dive bezel after a few hours in the pool. This watch came on an aftermarket strap. When I send this in I'll be in the same spot. I'm pissed. They're my watches. I can't use their OEM straps. A bracelet would be great. I'd never spend retail for the bracelet. Buying the watch on the bracelet would be the only way I'd do it.

[Jona]

I agree. Forcing you to send it in on only an OEM strap/bracelet is taking it too far. It's not like you made it a Frankenwatch.

[samson66]

Can't you just send it in without any bracelet or strap?

[eltonbalch]

Well, I suppose it could be that they don’t want to be responsible for any damage that might occur to any aftermarket parts while they have the watch. They can also check the OEM or strap for any warranty related issues. Or, they are absolute control freaks when it comes to their products. Yes, it makes me crazy too, but that’s Rolex for you. That’s probably why my last two purchases weren’t Rolexes...

[playford]

Originally Posted by samson66

Can't you just send it in without any bracelet or strap?

This was my first thought?

[Dan Pierce]

First, sorry to hear of your lume issues. Never had to deal with that on any Rolex or Tudor I've owned.

Second, you should be able to send in the watch head without issue. If the rules have changed that's a change for the worse. Besides, what the hell does RSC care as long as the watch itself is all original?
dP

[Dr. Robert]

Bah humbug......Rolex=despot

[iheartrolexx]

that's why tudor is not rolex.

[Dan Pierce]

Originally Posted by iheartrolexx

that's why tudor is not rolex.

It's all RSC, what does Tudor have to do with it?

And congrats on your "keen grasp of the obvious" award.
dP

[samson66]

Well it did take until post #8 for the first "Tudor Sucks... Rolex Rules" post

[kieselguhr]

Ouch. At least the GMT will be fixed under warranty. Sorry to hear about your troubles. I usually switch any watches on a 3rd party nato/ leather strap back to OEM bracelet prior to service via RSC.


AOW

[kieselguhr]

Originally Posted by iheartrolexx

that's why tudor is not rolex.

You don’t say?


AOW

[usmcvet]

Originally Posted by iheartrolexx

that's why tudor is not rolex.

It's a Tudor but it was sent to Rolex for the warranty repair. The AD took my NATO off the GMT before they sent it back a few weeks ago. The AD called today and apologized for not knowing. It might just be someone at the RSC having a bad day. I am not going to send the strap in. I know it will help when the watch is sold. I tried to upload a few photos of the watches but they're too large.

[ltmgeller]

Ive had heads serviced at RSCNY without any problem. Might just be the AD.

[lawrence1]

you had two lume indicators fall off on two separate watches inside of 3-4 months? talk about some bad luck.

Sending the watch head by itself should be fine. I would've bypassed the AD and dealt with RSC directly in case issues like this come up. hope they get it resolved to your satisfaction.

[usmcvet]

Originally Posted by lawrence1

you had two lume indicators fall off on two separate watches inside of 3-4 months? talk about some bad luck.

Sending the watch head by itself should be fine. I would've bypassed the AD and dealt with RSC directly in case issues like this come up. hope they get it resolved to your satisfaction.

I did not know that was an option. I will do that with the ETA BB. Thank you.

[gmtln]

I took my Rolex on a perlon strap in to RSC London for a service with no questions asked, the lady even commented that it was a nice strap.

[The Libertine]

Perhaps, as suggested, you could just send in the head? Good luck with the repair.

[BSG75]

Sorry you're having issues with your Tudor. You would think that as long as the serial number on the watch matches the serial number on your warranty card, you'd be good to go. Hope you get this sorted.

[usmcvet]

My AD just callede back. Rolex said I need to send in the strap or buy a new strap/bracelet. The AD tried negotiating with them. The RSC said it's necessary because this is a warranty repair. The watch will be in as new condition when it leaves the service center. I'm happy with my AD. They offered to send me a FedEx box so I could send the strap to them.



[IMG]https://uploads.tapatalk-cdn.com/

It's always a good idea to have a back up watch. I have a huge paw and wrist. I am not quite sure about this 44mm Hamilton. My old eyes love the size of the dial. i still cant read the damn date. I wanted the Hamilton Murph but this was about half the price. The crown bothers me. I wish it screwed down. It is pretty cool to be able to wind it on wrist.
20190819/2c97dd1afc28b1cf638fe8a52028500f.jpg[/IMG]



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[usmcvet]

Originally Posted by eltonbalch

Well, I suppose it could be that they don’t want to be responsible for any damage that might occur to any aftermarket parts while they have the watch. They can also check the OEM or strap for any warranty related issues. Or, they are absolute control freaks when it comes to their products. Yes, it makes me crazy too, but that’s Rolex for you. That’s probably why my last two purchases weren’t Rolexes...

This is pretty much what the RSC told the Watch Maker at my AD. They did not come out and say it but implied they did not want to be held responsible for any damage that might occur to the watch while a bracelet or strap was being put on the watch. I will make a trip to the AD this week. I can put some more money down on the Explorer II. I put down $1,500 several months ago and was told they thought one would show up in early fall. They have already started looking at the watch. My AD will be sending the strap in as soon as i drop it off.

[Fatso]

I can't spare a square.

[Onikage]

That is some luck. I've never heard of lume falling out on a new watch. Pearls coming off maybe. Both lume and pearl? I recommend a lottery ticket for you sir.

[grapefruitjuice]

Nice two piece collection


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[HORNBLOWER]

Originally Posted by iheartrolexx

that's why tudor is not rolex.

yawn......

[Etschell]

Originally Posted by iheartrolexx

that's why tudor is not rolex.

Rsc services both Tudor and rolex.

[minute_man]

Originally Posted by usmcvet

. The watch will be in as new condition when it leaves the service center.

I wouldn't bet on that for a warranty work.
Many come back scratched.
Two of mine did. Being grateful for the repair though I didn't complain but of course they had given me no trouble to begin with.

[usmcvet]

Originally Posted by Onikage

That is some luck. I've never heard of lume falling out on a new watch. Pearls coming off maybe. Both lume and pearl? I recommend a lottery ticket for you sir.

That's a good idea!


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[usmcvet]

Originally Posted by grapefruitjuice

Nice two piece collection


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Thanks. I like the simplicity of the Red BB.


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[usmcvet]

I've talked to the AD several times today. I'm happy with the AD. I am completely disgusting with Rolex. They insist the watch leave the RSC on an OEM strap. I was going to bring my strap to the AD on my lunch break but got a hair across my ass. It's my watch. I can carry it in my pocket or wear it on a string around my neck if I want.

The RSC insists the watch, in for warranty repair, leaves on the correct OEM strap/bracelet. If it arrives on an aftermarket strap that makes it counterfeit in their eyes. They also said the newly serviced watch could be damaged when I install my aftermarket NATO strap. That's Asinine.

The OEM strap costs $180. I thought they cost close to $400. I think I'll buy one and sell the watch on the new strap when it's done. I'll list the original strap for sale too. Looks like they go for more than $180.

I'll rock my Red Tudor ETA with the missing lume with pride! I'm glad it's not their in-house movement.




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