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Old 12 August 2017, 11:11 AM   #1
wakali
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Jomashop Experience

Ordered two watches from JS. SNZH57 and 53. They came in one shipping box. One of the watches' box, the SNZH57 is all beat n ripped. The other is in perfect condition. Shipping box also in perfect condition. Watch crystal of the 57 has a scratch also. Called JS and they asked for pics. Shortly after I sent pics they sent me an RMA. The next day, they sent me a shipping label. So, I shipped the watch today. Let's see what happens next. I'm just disappointed that this company knowingly shipped a basically destroyed watch box and did not even check the watch inside. I want to purchase a bigger price item from them. Now I am having second thoughts. Just wanna share my experience.
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Old 12 August 2017, 11:16 AM   #2
wakali
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Ooops sorry. Wrong place.
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Old 12 August 2017, 01:17 PM   #3
Al1969
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Quote:
Originally Posted by wakali View Post
Ooops sorry. Wrong place.
OP, you probably want this in the "who's who" subforum.
That looks terrible! Have you contacted them?

Edit: I see you returned them. Did they give any explanation on condition?
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Old 12 August 2017, 02:50 PM   #4
wakali
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Quote:
Originally Posted by Al1969 View Post
OP, you probably want this in the "who's who" subforum.
That looks terrible! Have you contacted them?

Edit: I see you returned them. Did they give any explanation on condition?
No explanation whatsoever.
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Old 13 August 2017, 03:29 PM   #5
watchucallit
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I have posted many places how sleazy they are... Sorry to hear you also had a bad experience
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Old 13 August 2017, 03:56 PM   #6
CGarza9655
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Many of you must be unfamiliar with buying pre-owned. You get the set as is. If the watch was purchased with a damaged box, you still get that damaged original box.
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Old 14 August 2017, 01:16 AM   #7
scarlet knight
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I had 2 recent orders with them and it went well. Did the OP buy used?
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Old 14 August 2017, 04:52 AM   #8
wakali
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Both watches were new.
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Old 24 August 2017, 03:47 AM   #9
wakali
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Update! Shipped the watch 8/11, they provided the label. Joma received it 8/14/17. Follow-up call was made 8/17/17. I told them that I want to make sure I get a replacement watch and not a refund. Rep told me that they will follow whatever request I wrote on the RMA (specifically wrote REPLACEMENT). Another call made 8/18/17 with the same conversation with a rep. Yesterday I got an email from Joma and my CC stating a refund has been made. Oh well.
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Old 24 August 2017, 04:55 AM   #10
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that was the experience I had with them when I bought a fountain pen...after purchase and shipment, I wanted an exchange.
went thru the phone and the RMA paperwork...then bam...a refund...and a new order for the one I wanted...no issues really...just a hassle
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Old 26 January 2018, 10:39 AM   #11
htbilgic
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I returned a Tissot to them before. Once I received an RMA, refund process was easy.
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Old 26 January 2018, 12:01 PM   #12
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Bought a Tudor from them a while back and it went well


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Old 26 January 2018, 01:39 PM   #13
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I have bought a couple montblanc pens from them without any issues. Not sure I would purchase a watch from them though with so many trusted sellers here
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Old 30 January 2018, 11:12 AM   #14
scarlet knight
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I bought 2 Citizen watches from them. Delivered in perfect condition. Cost around $150 each. Would I buy a high end watch from Joma? No.
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Old 31 January 2018, 11:05 PM   #15
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Clearing house prices usually don't foretell top-notch, personal service.
Sucks when it happens to you, but it shouldn't have been completely unexpected.
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Old 1 February 2018, 02:06 AM   #16
pallindrome
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I have not ordered any expensive watches from them.

That said I would prefer not to order from them unless I have no other choice or they present some really irresistible deals. But they are not on the “never patronize” list as they offer decent RMA service and ultimately you get your cash back for what you had paid in a decent time frame.

My experience with them was for buying a watch winder.


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