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thecentennial · 12 December 2011, 02:27 PM

My 312M arrived back from the PSC. Having bought new in Feb 2011, on day three I dropped it..

Nice flat lug and damaged lug button.

So off it goes to Dubai, then to Switzerland, back to Saudi - and yes, they didnt fix the lug damage. Now, I didn't think they could but they told me they would. So this was what I was expecting.

One tantrum later and off it goes back to Dubai for a full case replacement - courtesy of Panerai (thank you very much

).

Got it back yesterday - basically a new watch. I was so happy I bought a new JV nubuck as a chrissy present

Thanks again to Panerai boutique Riyadh, very understanding, very patient and excellent service.

Photos this weekend.

princeton3 · 12 December 2011, 02:51 PM

Man! What a story! Glad you have your watch back. Wear it in good health!

kekes7 · 12 December 2011, 03:14 PM

Quote:

Originally Posted by thecentennial

My 312M arrived back from the PSC. Having bought new in Feb 2011, on day three I dropped it..

Nice flat lug and damaged lug button.

So off it goes to Dubai, then to Switzerland, back to Saudi - and yes, they didnt fix the lug damage. Now, I didn't think they could but they told me they would. So this was what I was expecting.

One tantrum later and off it goes back to Dubai for a full case replacement - courtesy of Panerai (thank you very much

).

Got it back yesterday - basically a new watch. I was so happy I bought a new JV nubuck as a chrissy present

Thanks again to Panerai boutique Riyadh, very understanding, very patient and excellent service.

Photos this weekend.

similar problem, my 359 was gaining time, bought in May off to service 5 days later. watch comes back after 5 months, still same problem, so they gave me a new one

bcacncnc · 12 December 2011, 04:37 PM

Man you got lucky. I had a friend who dropped his Luminor - not once but twice. The crown guard got a flat spot and the lugs got a slight dent. He took it to Panerai to get it fixed - which he had to pay for, but they replaced the crown guard and did some polishing work on the lugs - looks almost good as new - but not a free case replacement. Congrats on getting it back...now be careful of not dropping it again.... Cheers.

hoover279 · 12 December 2011, 04:52 PM

Man, I couldn't imagine having my watch gone for 9 months!! What did you wear while it was away? Looking forward to some pics, before/after maybe?

peace
hooves-

leeye · 12 December 2011, 05:43 PM

9 months is a pretty long wait. glad you got your watch back with a brand new case though the standard warranty does not cover accidental damage.

Andad · 12 December 2011, 05:47 PM

Congrats on your baby.

Cru Jones · 12 December 2011, 07:09 PM

9 months.....WOW! well, with the apparent service center issues, good to see OP trying to make it "right" with a new case.

thecentennial · 12 December 2011, 11:06 PM

Thanks guys. During the wait I was wearing a speedy pro - great watch.

Yes, OP were stand up - they acknowledged the error in guaranteeing the damage would be remediated, so the new case was a very nice gesture. I'm sure the 9 month wait also contributed in their decision.

eric23 · 13 December 2011, 01:10 AM

9 months is a long time! Glad to hear it worked out in the end.

B. Doggy · 13 December 2011, 01:33 AM

That's a long freakin' time to wait. I can empathize though..

thecentennial · 13 December 2011, 05:08 PM

..and here she is! (will be putting on the nubuck next week).

Feels good - really good - on the wrist.

MortgageGuy · 14 December 2011, 04:44 AM

It looks great, congrats on getting that beauty back on your wrist and perfect again

joleel7 · 14 December 2011, 06:08 AM

Good stuff

312 looks great on you

.

T.S.Eliot · 14 December 2011, 06:15 AM

Congratulations, wear it in good health.
I would imagine the agent in Riyadh would do their best as they newly acquired the agency and will be opening soon in Jeddah

Cheers,
K

12 December 2011, 02:27 PM	#1
thecentennial "TRF" Member Join Date: Feb 2011 Real Name: Anthony Location: UAE Watch: PAM312M Posts: 67	After 9 months... My 312M arrived back from the PSC. Having bought new in Feb 2011, on day three I dropped it.. Nice flat lug and damaged lug button. So off it goes to Dubai, then to Switzerland, back to Saudi - and yes, they didnt fix the lug damage. Now, I didn't think they could but they told me they would. So this was what I was expecting. One tantrum later and off it goes back to Dubai for a full case replacement - courtesy of Panerai (thank you very much ). Got it back yesterday - basically a new watch. I was so happy I bought a new JV nubuck as a chrissy present Thanks again to Panerai boutique Riyadh, very understanding, very patient and excellent service. Photos this weekend.

12 December 2011, 04:37 PM	#4
bcacncnc "TRF" Member Join Date: Nov 2009 Real Name: Bryan Location: Hong Kong Posts: 1,577	Man you got lucky. I had a friend who dropped his Luminor - not once but twice. The crown guard got a flat spot and the lugs got a slight dent. He took it to Panerai to get it fixed - which he had to pay for, but they replaced the crown guard and did some polishing work on the lugs - looks almost good as new - but not a free case replacement. Congrats on getting it back...now be careful of not dropping it again.... Cheers. __________________ Omega Panerai Chopard Grand Seiko

12 December 2011, 05:43 PM	#6
leeye "TRF" Member Join Date: Aug 2009 Real Name: Lee Location: Singapore Watch: Too many...... Posts: 689	9 months is a pretty long wait. glad you got your watch back with a brand new case though the standard warranty does not cover accidental damage. __________________ Lee, Singapore - Shanghai Submersibles - PAM 64, 87, 187, 243, 382 Luminor - PAM 366, 367, 372, 390, 420 Radiomir - PAM 410

12 December 2011, 05:47 PM	#7
Andad 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 36,792	Congrats on your baby. __________________ E

13 December 2011, 01:33 AM	#11
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	That's a long freakin' time to wait. I can empathize though.. __________________ Rolex / Panerai / Omega

12 December 2011, 02:51 PM	#2
princeton3 Member Join Date: Jan 2010 Location: Spotsylvania, VA Posts: 187	Man! What a story! Glad you have your watch back. Wear it in good health!

12 December 2011, 04:52 PM	#5
hoover279 2024 Pledge Member Join Date: Dec 2010 Real Name: Matt Location: NOVA Watch: PAM000 Posts: 58	Man, I couldn't imagine having my watch gone for 9 months!! What did you wear while it was away? Looking forward to some pics, before/after maybe? peace hooves-

12 December 2011, 07:09 PM	#8
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,475	9 months.....WOW! well, with the apparent service center issues, good to see OP trying to make it "right" with a new case.

12 December 2011, 11:06 PM	#9
thecentennial "TRF" Member Join Date: Feb 2011 Real Name: Anthony Location: UAE Watch: PAM312M Posts: 67	Thanks guys. During the wait I was wearing a speedy pro - great watch. Yes, OP were stand up - they acknowledged the error in guaranteeing the damage would be remediated, so the new case was a very nice gesture. I'm sure the 9 month wait also contributed in their decision.

13 December 2011, 01:10 AM	#10
eric23 "TRF" Member Join Date: Apr 2008 Real Name: Eric Location: Calgary Posts: 9,595	9 months is a long time! Glad to hear it worked out in the end.

14 December 2011, 04:44 AM	#13
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	It looks great, congrats on getting that beauty back on your wrist and perfect again __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

14 December 2011, 06:08 AM	#14
joleel7 "TRF" Member Join Date: Jul 2009 Real Name: Joey Location: Canada Watch: DSSD, PAM, BALL Posts: 869	Good stuff 312 looks great on you .

14 December 2011, 06:15 AM	#15
T.S.Eliot "TRF" Member Join Date: Jan 2011 Real Name: K Location: KSA Watch: aholic Posts: 1,499	Congratulations, wear it in good health. I would imagine the agent in Riyadh would do their best as they newly acquired the agency and will be opening soon in Jeddah Cheers, K

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