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Old 1 September 2018, 04:08 PM   #31
mickyd329
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Quote:
Originally Posted by thsiao View Post
Iím not so much worried about them fixing this particular issue, Iím more worried about them scratching my watch while they have it. That YouTube video was great and now Iím worried that I might have tried pushing the stem back in too many times... hopefully I didnít damage anything.
I did the same thing and tried to push it back in several times. No damage to the movement.
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Old 12 September 2018, 12:55 PM   #32
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UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.
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Old 12 September 2018, 02:16 PM   #33
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Happened to me with a brand new 15400 - AP replaced the watch within 5 days
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Old 12 September 2018, 05:26 PM   #34
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UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.
Good to hear. So, no warrenty left on the watch or this is not covered under warranty?

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Happened to me with a brand new 15400 - AP replaced the watch within 5 days
Wow, replaced and not repaired?
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Old 12 September 2018, 09:38 PM   #35
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UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.


Service due to time in use or damage repair to the crown ?
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Old 12 September 2018, 10:15 PM   #36
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Sorry, but it should be a quick fix
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Old 13 September 2018, 01:30 PM   #37
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Originally Posted by walds11 View Post
Good to hear. So, no warrenty left on the watch or this is not covered under warranty?
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Originally Posted by Burlington View Post
Service due to time in use or damage repair to the crown ?
Yeah unfortunately this happened outside of my 3 year warranty...
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Old 13 September 2018, 02:00 PM   #38
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Sorry, still unclear what you are saying, OP.

Is AP requiring you to get a full service if you want the crown fixed? Or did your jamming the crown back in damage the watch? Or are you just choosing to get a full service because the out of warranty repair would already cost, say, $400, or you could just get it repaired if you opt for the full service (for which it may be due) for a total of around $1000? Or something else?
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Old 13 September 2018, 02:45 PM   #39
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UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.


Wow, whatís entailed in the complete service?


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Old 13 September 2018, 05:57 PM   #40
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Originally Posted by RolexZen View Post
Sorry, still unclear what you are saying, OP.

Is AP requiring you to get a full service if you want the crown fixed? Or did your jamming the crown back in damage the watch? Or are you just choosing to get a full service because the out of warranty repair would already cost, say, $400, or you could just get it repaired if you opt for the full service (for which it may be due) for a total of around $1000? Or something else?
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Wow, whatís entailed in the complete service?
Curious about both of these myself as well.
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Old 13 September 2018, 06:19 PM   #41
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Curious about both of these myself as well.
They stated that the watch needed a complete service after reviewing it but did not specify if it was due to the crown stem issue or just because of time/usage... Iíll send them an email to confirm this.

Complete service includes:

ďA complete maintenance service includes the disassembly of the watch, cleaning all components, replacing any components that donít meet specifications, re-assembly and quality control testing.

The following parts are always replaced Ė gaskets and crowns.Ē
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Old 13 September 2018, 11:22 PM   #42
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Originally Posted by thsiao View Post
They stated that the watch needed a complete service after reviewing it but did not specify if it was due to the crown stem issue or just because of time/usage... Iíll send them an email to confirm this.

Complete service includes:

ďA complete maintenance service includes the disassembly of the watch, cleaning all components, replacing any components that donít meet specifications, re-assembly and quality control testing.

The following parts are always replaced Ė gaskets and crowns.Ē
UPDATE: This is what they replied.

ďYes it is required as we donít do a partial service. The watch also has oils that are drying and need to be replaced.Ē
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Old 14 September 2018, 01:13 AM   #43
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Whatís with the shades? Iíve never seen a real watchmaker wearing them, while working on a watch.


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Old 14 September 2018, 02:08 AM   #44
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Crown stem came off AP Diver

Quote:
Originally Posted by thsiao View Post
UPDATE: This is what they replied.

ďYes it is required as we donít do a partial service. The watch also has oils that are drying and need to be replaced.Ē
Thatís not great, if the watch is otherwise performing fine. How old is it and how long has it been since last service?

Sounds like ďoils are dryingĒ is boilerplate text supporting the need for regular servicing, not actual analysis of your watch movement.

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Whatís with the shades? Iíve never seen a real watchmaker wearing them, while working on a watch.
The guy in the video? Heís not a watchmaker, and heís not working on a watch.
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Old 14 September 2018, 03:49 AM   #45
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Originally Posted by thsiao View Post
UPDATE: This is what they replied.

ďYes it is required as we donít do a partial service. The watch also has oils that are drying and need to be replaced.Ē
Thats a shame they haven't offered a partial service, which they certainly do do. I guess what they are saying is they won't do a partial service to repair this type of damage. When was the watch last serviced, or if new, when was it purchased ?

Quote:
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Whatís with the shades? Iíve never seen a real watchmaker wearing them, while working on a watch.

Sent from my iPad using Tapatalk
He is a grey dealer based in Miami, the shades are just for fun for his you tube videos.
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Old 14 September 2018, 11:02 PM   #46
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UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.
Same happened to me. Crown came off (caliber 3120) and a full service was needed. 870 EUR. The previous complete service was exactly 5 years before.
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Old 15 September 2018, 12:04 AM   #47
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Oils are drying just past 3 years? How do I make sense of the 5 year warranties now on the newer pieces...I should send it in for a check within warranty aftee 3 years...let me guess they"ll say no service needed...
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Old 15 September 2018, 01:19 AM   #48
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same here. Crown came off of my 15400 and it was 5.5 years old. $930 for full service.
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Old 15 September 2018, 01:52 AM   #49
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Quote:
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Oils are drying just past 3 years? How do I make sense of the 5 year warranties now on the newer pieces...I should send it in for a check within warranty aftee 3 years...let me guess they"ll say no service needed...
Where in the thread does it say it's been just past 3 years?
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Old 16 September 2018, 03:46 PM   #50
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same here. Crown came off of my 15400 and it was 5.5 years old. $930 for full service.
My watch was purchased in 2013 so it is about 5 years old. I donít wear it much though due to heavy rotation so I am a bit disappointed. But it seems to happen with all watches at some point. My IWC Ingenieur had a loose screw out of nowhere, my PAM 233 got hour hand stuck, etc etc etc... and none of these watches are worn that much.
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Old 17 September 2018, 11:21 PM   #51
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Where in the thread does it say it's been just past 3 years?
Sorry, misread.
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Old 18 September 2018, 07:19 AM   #52
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Iíve been wearing watches since I was 15. Iím now 75. Never had a watch stem pull out in 60 years. I wear and have worn many top brands. My daily is a PP Neptune, rotated with a Calatrava and my AP royal oak. Rolexes and others sit for most part. My 2 cents worth.


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Old 18 September 2018, 07:23 AM   #53
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Very common on my vintage Rolexes
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Old 20 October 2018, 04:35 AM   #54
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UPDATE: Was quoted 6-8 weeks but actual turnaround was less than 4 weeks. Communication, packaging (quite impressive actually), quality of work... everything was perfect. Can’t say enough good things about the Clearwater FL after service team. Another great experience.
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