ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
9 April 2019, 05:42 AM | #31 |
"TRF" Member
Join Date: Mar 2010
Real Name: Adam
Location: Costa Blanca,
Watch: YMII,GMTII,DAYTONA
Posts: 5,288
|
Exactly!
__________________
The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is. Winston Churchill "We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." |
9 April 2019, 07:34 AM | #32 |
Banned
Join Date: Aug 2015
Location: USA
Posts: 2,030
|
Sad to see a Business that was once held in the highest regard implode.
|
9 April 2019, 08:11 AM | #33 |
"TRF" Member
Join Date: Aug 2008
Real Name: Michael
Location: Los Angeles
Posts: 3,474
|
its still open I just walked by and saw someone go inside.
__________________
Instagram @bdwatches |
9 April 2019, 08:16 AM | #34 | |
"TRF" Member
Join Date: Apr 2016
Location: GMT-6
Posts: 185
|
Quote:
|
|
9 April 2019, 08:46 AM | #35 |
"TRF" Member
Join Date: Nov 2010
Location: Europe bound
Posts: 1,410
|
|
9 April 2019, 08:49 AM | #36 |
"TRF" Member
Join Date: Apr 2016
Location: GMT-6
Posts: 185
|
|
9 April 2019, 08:54 AM | #37 |
"TRF" Member
Join Date: Nov 2010
Location: Europe bound
Posts: 1,410
|
|
9 April 2019, 09:38 AM | #38 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Sep 2011
Real Name: Jason
Location: USA
Watch: Sea Dweller
Posts: 8,557
|
|
9 April 2019, 09:43 AM | #39 |
"TRF" Member
Join Date: Mar 2010
Real Name: Adam
Location: Costa Blanca,
Watch: YMII,GMTII,DAYTONA
Posts: 5,288
|
Well now OP has some "concrete" info to go on, and not a bunch of "speculation"
Thanks your positive help - thats what these forums are about. Adam
__________________
The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is. Winston Churchill "We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." |
9 April 2019, 10:46 AM | #40 |
"TRF" Member
Join Date: Apr 2016
Location: GMT-6
Posts: 185
|
|
9 April 2019, 12:38 PM | #41 |
Banned
Join Date: Nov 2013
Real Name: Jim Smyth
Location: Florida
Watch: DD
Posts: 1,842
|
They keep going down this road they wont be open much longer.
|
9 April 2019, 09:31 PM | #42 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Apr 2010
Real Name: Brian
Location: Bucks, UK
Posts: 1,087
|
Website seems up now.
|
9 April 2019, 10:04 PM | #43 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Funny...I have to assume thanks to this thread, I received a reply!
A simple email saying the issue is "intermittent" and they can't pinpoint it. The watch was well over 1 hour fast over a 24 hour period when I sent it to them (last July) and it was the exact same issue when I received it back "serviced". Doesn't sound intermittent to me! Basically the email was a bunch of BS and nothing more. I still have zero confidence that I'll see the watch in working order from them. Couldn't even show the respect of calling me; just a 2 sentence email that amounted to "keep waiting". I'm done waiting. This was a trivial issue for anyone with basic knowledge to fix. I already have measures in place with my bank. |
9 April 2019, 10:27 PM | #44 |
Banned
Join Date: Nov 2013
Real Name: Jim Smyth
Location: Florida
Watch: DD
Posts: 1,842
|
I would have them ship it back in what ever condition its in. Then find a local place to complete the work.
|
9 April 2019, 10:32 PM | #45 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
I considered it. My reply basically said that considering the situation, there's no reason I shouldn't have the watch back in working order by this weekend. This isn't a scenario where there are broken parts that need to be ordered and replaced. AFAIK, the thing just needs to be de-gaussed. I have a few old PC monitors in my basement that could probably do the trick...
Also, I find it sad that I only received a reply after resorting to posting on a public watch forum about my issue. This shouldn't be needed and I wish I didn't have to create this thread. |
9 April 2019, 11:34 PM | #46 | |
"TRF" Member
Join Date: Nov 2017
Real Name: Joe
Location: NY
Posts: 1,194
|
Quote:
__________________
Submariner 124060 Datejust 16233 |
|
10 April 2019, 12:07 AM | #47 |
"TRF" Member
Join Date: Apr 2017
Location: Canada
Posts: 158
|
Did you pay for the $500 service with a credit card?
Get your watch back, regardless of condition and then call your CC company and file a claim of goods/service not delivered. Then send to the recommendations above my post.... |
10 April 2019, 12:08 AM | #48 | |
"TRF" Member
Join Date: Apr 2019
Location: America
Watch: 168623
Posts: 112
|
Quote:
Did you already file a complaint with BBB or at least tell Watchwerks you will be filing one? Not sure if that would help. We are all pulling for ya! |
|
10 April 2019, 12:22 AM | #49 | |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Quote:
I did file with BBB and contacted my bank about the service charge. I'm going to wait until the end of the week to pull the trigger on that one. I bank with a local Credit Union who is very customer-forward so I think I'll be able to take action if needed. |
|
10 April 2019, 12:27 AM | #50 |
"TRF" Member
Join Date: Nov 2017
Real Name: Joe
Location: NY
Posts: 1,194
|
Noonan,
Your location is +/- 8hrs from Kane Pa, whereas my location is +/- 6hrs, so it's a bit further than I though for you, but definitely worth sending. I'm also sending my circa '95 TT DJ 16233 to Mark this month for the same exact issue with no hesitations whatsoever.
__________________
Submariner 124060 Datejust 16233 |
10 April 2019, 12:49 AM | #51 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Thanks. If my watch isn't received back fixed, I'll reach out to Kane for sure!
|
10 April 2019, 01:42 AM | #52 |
"TRF" Member
Join Date: Nov 2017
Real Name: Joe
Location: NY
Posts: 1,194
|
It's Mark, not Kane. Kane is the town in PA.
__________________
Submariner 124060 Datejust 16233 |
11 April 2019, 11:18 PM | #53 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Update - Back in the dark. No further communication since the "intermittent issue; keep waiting" email. No reply to my comment about how the issue was not at all intermittent and that they could easily verify by throwing it on a timer.
This is some amazingly poor customer service and I'm still not remotely convinced I'll get my watch back in working order or that I'll see a refund if it's returned once again un-repaired. Patience is running thin. |
11 April 2019, 11:38 PM | #54 | |
"TRF" Member
Join Date: Sep 2017
Location: Miami, FL
Watch: Tudor & Cartier
Posts: 2,497
|
Quote:
__________________
"Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino |
|
11 April 2019, 11:40 PM | #55 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Yeah, I've already spoken with my bank and got the info I need to do a proper fraud claim. At this point I'm really kicking myself for trusting them enough to ship the watch back after they had it for 6+ months and did nothing to it; at the cost of $500.
|
11 April 2019, 11:43 PM | #56 |
"TRF" Member
Join Date: Nov 2010
Location: Europe bound
Posts: 1,410
|
Clearly a business not afraid to trash their hard won reputation. I never did get a call back either.
|
12 April 2019, 10:13 PM | #57 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Pulled the trigger on filing a claim with my bank. At this point I'm not sure if I should try to contact them anymore (not like they'd reply anyway). The saga continues....
|
12 April 2019, 10:32 PM | #58 |
"TRF" Member
Join Date: Nov 2010
Location: Europe bound
Posts: 1,410
|
I assume that will only help you recoup your $500 service charge. To get the watch back or its market value small claims court is your best option. Also keep going with the BBB. There's a resolved dispute listed against the business. Good luck
|
13 April 2019, 02:40 AM | #59 |
Banned
Join Date: Jul 2008
Location: US
Watch: 3570.50
Posts: 2,156
|
Well looks like the charge dispute won't be as easy as I thought since the charge happened 3 months ago. I would have been fine if I didn't give them an extra month of waiting but here we are. Fun way to start the weekend.
And, of course, still not a peep of a reply to any of my requests for an update since I posted this thread and (I assume) someone there saw it. |
13 April 2019, 02:54 AM | #60 | |
"TRF" Member
Join Date: Apr 2016
Location: GMT-6
Posts: 185
|
Quote:
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.