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gwozhog · 14 October 2016, 11:18 AM

I decided to send my wife's Yachtmaster to the Watchbuyersgroup.com in Pasadena, California for service and I must say it is a much better experience than sending it in to RSC Dalllas. They have an A plus rating with the BBB and fantastic google reviews too. You fill out a simple form online and they email you a prepaid fully insured shipping label through UPS right away. Irequsted a full service and repair on a noisy rotor with a pressure test too. I recieved a email from them the day they recieved my watch and a few days later a phone call with a very nice lady telling me what my watch needed. I Told them to proceed with the work and 3 weeks later the watch was back on my wife's wrist in beautiful condition. They did not scratch the lugs removing the bracelet. And I went through every function on the watch and the date wheel had a beautiful click every number. I examined the dial at 20 times magnification and found no dust on the dial either. The watch needed a few repairs and I'm pretty sure I spent about almost half of what RSC Dallas would have charged. All parts replaced were all OEM Rolex too. I called a couple of times through out the process and they pick up there phones right away. Everyone I spoke with over the phone was very knowledgeable and professional. The service also includes a full 3 year warranty so I don't know what else you could ask for in service. They have my business from here on out.

watchwatcher · 14 October 2016, 12:02 PM

handsfull · 14 October 2016, 12:08 PM

Great info! Thanks!

RussellWalks · 28 January 2017, 03:19 AM

Just used them to have a vintage GMT serviced.
Very pleased - Easy to contact. Reasonably priced. Quick turn-around.

zeuloa · 18 June 2017, 02:31 AM

Just looked at their website as I'm looking for a service center. AS OF JAN 2017 THEIR WARRANTY IS 5 YEARS!

gwozhog · 23 June 2017, 11:45 AM

Quote:

Originally Posted by zeuloa

Just looked at their website as I'm looking for a service center. AS OF JAN 2017 THEIR WARRANTY IS 5 YEARS!

I would not hesitate one bit to send your watch to those guys.

14 October 2016, 11:18 AM	#1
gwozhog "TRF" Member Join Date: Apr 2011 Location: Point Blank, TX Posts: 2,893	The Watch Buyers Group service review I decided to send my wife's Yachtmaster to the Watchbuyersgroup.com in Pasadena, California for service and I must say it is a much better experience than sending it in to RSC Dalllas. They have an A plus rating with the BBB and fantastic google reviews too. You fill out a simple form online and they email you a prepaid fully insured shipping label through UPS right away. Irequsted a full service and repair on a noisy rotor with a pressure test too. I recieved a email from them the day they recieved my watch and a few days later a phone call with a very nice lady telling me what my watch needed. I Told them to proceed with the work and 3 weeks later the watch was back on my wife's wrist in beautiful condition. They did not scratch the lugs removing the bracelet. And I went through every function on the watch and the date wheel had a beautiful click every number. I examined the dial at 20 times magnification and found no dust on the dial either. The watch needed a few repairs and I'm pretty sure I spent about almost half of what RSC Dallas would have charged. All parts replaced were all OEM Rolex too. I called a couple of times through out the process and they pick up there phones right away. Everyone I spoke with over the phone was very knowledgeable and professional. The service also includes a full 3 year warranty so I don't know what else you could ask for in service. They have my business from here on out.

14 October 2016, 12:02 PM	#2
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 34,479

14 October 2016, 12:08 PM	#3
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	Great info! Thanks!

28 January 2017, 03:19 AM	#4
RussellWalks "TRF" Member Join Date: Jan 2017 Location: Montana Posts: 9	Just used them to have a vintage GMT serviced. Very pleased - Easy to contact. Reasonably priced. Quick turn-around.

18 June 2017, 02:31 AM	#5
zeuloa "TRF" Member Join Date: Dec 2009 Real Name: Jose Location: Here Watch: SEA-DWELLER Posts: 2,232	Just looked at their website as I'm looking for a service center. AS OF JAN 2017 THEIR WARRANTY IS 5 YEARS!

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