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mbalmz · 15 August 2017, 12:22 PM

had a great visit at the nyc seiko boutique today and left, very happily, with my first grand seiko. I know the new design has been kind of polarizing but personally I love the design and love this watch...BUT...a few hours after bringing it home I've noticed that the GMT hand (and possibly to a much smaller degree the hour hand) is a bit slow vis-a-vis the minute hand--about 6 minutes by my estimation. last pic should make this clear. am I being too finicky or should I bring this back?? love love love the watch otherwise but am very annoyed by this...

mbalmz · 15 August 2017, 12:26 PM

and sorry for the sideways pics! a bit new at this and obviously not as particular about my jpegs as I am about my GMT hands...

Andrés G · 15 August 2017, 02:18 PM

The slow hand would drive me crazy. It has to go back.

Gharddog03 · 15 August 2017, 02:30 PM

Yes, take it back!

Sent from my iPhone using Tapatalk

rolehex · 15 August 2017, 04:00 PM

Yes needs to go back.

ap1 · 15 August 2017, 09:57 PM

Back

mask1196 · 15 August 2017, 11:07 PM

Take it back to Jim and ask him to get you a new one

mbalmz · 16 August 2017, 01:34 AM

brought it back and spoke to jim this morning... they're sending it out to get looked at and will either get it working correctly or a new one (whichever is quicker?) I expressed my preference for a new one but I guess I'm not so bothered as long as the problem is fixed?

thanks for the advice!

Psmith · 16 August 2017, 02:22 AM

Congrats and hope you get it back (or a replacement) soon

mask1196 · 16 August 2017, 03:15 AM

Keep us posted! Hope Jim gets you taken care of FAST! Cheers

lapince · 16 August 2017, 03:18 AM

Back, not normal

Hairdude1 · 16 August 2017, 09:00 AM

Take back

hdrazor251 · 16 August 2017, 02:16 PM

Good luck. Hope it gets resolved soon.

BNA/LION · 16 August 2017, 02:18 PM

Warrantee Issue, I'd get a replacement...

DCheeta · 16 August 2017, 03:12 PM

Beautiful watch, congrats! Jim is a good dude, he'll take care of you. Keep us posted.

mbalmz · 16 August 2017, 03:18 PM

Quote:

Originally Posted by BNALION

Warrantee Issue, I'd get a replacement...

pardon my ignorance, not sure what you mean--they certainly told me any repair would be free for me; any particular reason wouldn't want the repair? they seemed to think at the boutique it might just be a small adjustment...

Tritto · 16 August 2017, 03:38 PM

It should be a simple fix - hands off, hands back on correctly positioned. This is almost certainly not a mechanical issue, just a careless error when the hands were put on in the factory.
Carefully inspect the dial and hands before you take it in and when you get it back to make sure there are no marks you're not happy with.

Sent from my iPhone using Tapatalk

Golden Ellipse · 16 August 2017, 08:17 PM

As much as I love GS, I've seen mis-timed GMT hands and mis-centered dials more times than I'd like. They go back to Japan and are fixed, but it's a common nuisance in my personal (but limited!) experience.

BNA/LION · 17 August 2017, 02:23 AM

Quote:

Originally Posted by mbalmz

pardon my ignorance, not sure what you mean--they certainly told me any repair would be free for me; any particular reason wouldn't want the repair? they seemed to think at the boutique it might just be a small adjustment...

Clarification... If they can fix it and you are happy then that is good if not get it replaced.

mbalmz · 17 August 2017, 02:37 AM

Quote:

Originally Posted by BNALION

Clarification... If they can fix it and you are happy then that is good if not get it replaced.

got it, thanks for the reply!

JP Chestnut · 17 August 2017, 11:26 AM

Quote:

Originally Posted by lapince

Back, not normal

The same thing happened to a buddy in the U.K. with the exact same watch. He sent it in for warranty work twice and it came back "within spec" both times. He sold it at a loss and swore off the brand.

Not exactly the best way to break into a new market.

mbalmz · 17 August 2017, 01:05 PM

Quote:

Originally Posted by JP Chestnut

The same thing happened to a buddy in the U.K. with the exact same watch. He sent it in for warranty work twice and it came back "within spec" both times. He sold it at a loss and swore off the brand.

Not exactly the best way to break into a new market.

well that does not sound great.

JP Chestnut · 17 August 2017, 01:56 PM

Indeed. It was pretty shocking. They improved the hand position a tiny bit the first time, but it was still off. The second time they claimed it couldn't be made more accurate due to the backlash in the movement's gears.

Hopefully it turns out well for you, but the whole thing kinda knocked the sparkle off GS for me. Is your watch going to the NJ service center? I wouldn't be thrilled with that. They have a looooong history of working (poorly) on cheap seikos. I'm not sure I'd like to be among their first 1,000 GS jobs. Hopefully they do a great job and your watch comes back perfect.

mbalmz · 17 August 2017, 02:03 PM

Quote:

Originally Posted by JP Chestnut

Indeed. It was pretty shocking. They improved the hand position a tiny bit the first time, but it was still off. The second time they claimed it couldn't be made more accurate due to the backlash in the movement's gears.

Hopefully it turns out well for you, but the whole thing kinda knocked the sparkle off GS for me. Is your watch going to the NJ service center? I wouldn't be thrilled with that. They have a looooong history of working (poorly) on cheap seikos. I'm not sure I'd like to be among their first 1,000 GS jobs. Hopefully they do a great job and your watch comes back perfect.

I think maybe I should call them and let them know I'd really prefer a new one...

TSD · 17 August 2017, 02:23 PM

Quote:

Originally Posted by JP Chestnut

Is your watch going to the NJ service center? I wouldn't be thrilled with that. They have a looooong history of working (poorly) on cheap seikos. I'm not sure I'd like to be among their first 1,000 GS jobs. Hopefully they do a great job and your watch comes back perfect.

JP, not sure if your experience was before SCA got them fully staffed for GS, but I just had a very solid experience with my GS diver. It was just supposed to be a sapphire replacement, but they did a full movement service and cleaned up the bracelet, all under warranty. Came back like new in a little over a month.

Datejust10019 · 17 August 2017, 05:11 PM

The Watch Snob, who's keen on Grand Seiko (as am I), would be aghast. Ask for a new one, I say.

mbalmz · 18 August 2017, 01:41 AM

update--got an e-mail from jim at the boutique this morning saying they got a new watch in so I came by and picked it up. gmt hand looks great! thanks all for the advice.

themast · 18 August 2017, 03:48 AM

Happy to hear that things got resolved.

Please share with us some pictures of the new beauty!!!

mbalmz · 18 August 2017, 04:26 AM

pics (similar to the first ones but with a better GMT hand)! really digging this one--it's going to be a long night at work so this was a very welcome surprise.

mask1196 · 18 August 2017, 04:29 AM

Quote:

Originally Posted by mbalmz

pics (similar to the first ones but with a better GMT hand)! really digging this one--it's going to be a long night at work so this was a very welcome surprise.

That's a beauty. Glad you got a replacement.

16 August 2017, 02:22 AM	#9
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Congrats and hope you get it back (or a replacement) soon __________________

16 August 2017, 09:00 AM	#12
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Take back __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

16 August 2017, 02:16 PM	#13
hdrazor251 "TRF" Member Join Date: Nov 2010 Real Name: Jeff Location: Arizona Watch: is recovered!! Posts: 4,250	Good luck. Hope it gets resolved soon. __________________ 16753 GMT Master, 16613 Bluesy, 16710 GMT Master II, 16570 Polar Explorer II-Stolen & Recovered!! Card Carrying Member of the Global Assoc. of Retro-Grouch-Curmudgeons

16 August 2017, 02:18 PM	#14
BNA/LION 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,195	Warrantee Issue, I'd get a replacement... __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

15 August 2017, 12:26 PM	#2
mbalmz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2017 Real Name: marc Location: nyc Posts: 1,354	and sorry for the sideways pics! a bit new at this and obviously not as particular about my jpegs as I am about my GMT hands...

15 August 2017, 02:18 PM	#3
Andrés G "TRF" Member Join Date: Jul 2010 Location: Guatemala Posts: 3,391	The slow hand would drive me crazy. It has to go back.

15 August 2017, 02:30 PM	#4
Gharddog03 "TRF" Member Join Date: Dec 2009 Real Name: Genaro Location: Fresno Ca. Watch: R O L E X Posts: 4,466	Yes, take it back! Sent from my iPhone using Tapatalk

15 August 2017, 04:00 PM	#5
rolehex 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2011 Location: Thousand Oaks, CA Posts: 1,434	Yes needs to go back.

15 August 2017, 09:57 PM	#6
ap1 2024 Pledge Member Join Date: Mar 2013 Location: usa Posts: 19,041	Back

15 August 2017, 11:07 PM	#7
mask1196 "TRF" Member Join Date: Jan 2010 Real Name: Elliott Location: NYC Posts: 1,145	Take it back to Jim and ask him to get you a new one

16 August 2017, 01:34 AM	#8
mbalmz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2017 Real Name: marc Location: nyc Posts: 1,354	brought it back and spoke to jim this morning... they're sending it out to get looked at and will either get it working correctly or a new one (whichever is quicker?) I expressed my preference for a new one but I guess I'm not so bothered as long as the problem is fixed? thanks for the advice!

16 August 2017, 03:15 AM	#10
mask1196 "TRF" Member Join Date: Jan 2010 Real Name: Elliott Location: NYC Posts: 1,145	Keep us posted! Hope Jim gets you taken care of FAST! Cheers

16 August 2017, 03:18 AM	#11
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	Back, not normal

16 August 2017, 03:12 PM	#15
DCheeta "TRF" Member Join Date: Jun 2013 Real Name: Dave Location: NYC Posts: 7,180	Beautiful watch, congrats! Jim is a good dude, he'll take care of you. Keep us posted.

16 August 2017, 03:38 PM	#17
Tritto "TRF" Member Join Date: Nov 2015 Location: Australia Posts: 124	It should be a simple fix - hands off, hands back on correctly positioned. This is almost certainly not a mechanical issue, just a careless error when the hands were put on in the factory. Carefully inspect the dial and hands before you take it in and when you get it back to make sure there are no marks you're not happy with. Sent from my iPhone using Tapatalk

16 August 2017, 08:17 PM	#18
Golden Ellipse 2024 Pledge Member Join Date: Jul 2010 Location: Family first Posts: 652	As much as I love GS, I've seen mis-timed GMT hands and mis-centered dials more times than I'd like. They go back to Japan and are fixed, but it's a common nuisance in my personal (but limited!) experience.

17 August 2017, 01:56 PM	#23
JP Chestnut Banned Join Date: May 2012 Location: Ann Arbor MI Watch: Rolex Ref 16600 Posts: 3,908	Indeed. It was pretty shocking. They improved the hand position a tiny bit the first time, but it was still off. The second time they claimed it couldn't be made more accurate due to the backlash in the movement's gears. Hopefully it turns out well for you, but the whole thing kinda knocked the sparkle off GS for me. Is your watch going to the NJ service center? I wouldn't be thrilled with that. They have a looooong history of working (poorly) on cheap seikos. I'm not sure I'd like to be among their first 1,000 GS jobs. Hopefully they do a great job and your watch comes back perfect.

17 August 2017, 05:11 PM	#26
Datejust10019 "TRF" Member Join Date: Sep 2011 Location: Texas Watch: Rolex Datejust YG Posts: 167	The Watch Snob, who's keen on Grand Seiko (as am I), would be aghast. Ask for a new one, I say.

18 August 2017, 01:41 AM	#27
mbalmz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2017 Real Name: marc Location: nyc Posts: 1,354	update--got an e-mail from jim at the boutique this morning saying they got a new watch in so I came by and picked it up. gmt hand looks great! thanks all for the advice.

18 August 2017, 03:48 AM	#28
themast "TRF" Member Join Date: Oct 2012 Location: US Posts: 2,704	Happy to hear that things got resolved. Please share with us some pictures of the new beauty!!!

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