How to file a Rolex Dealer Complaint

[dan1yal1]

Hi Guys,

I purchased a SS Daytona 116500LN white dial in Jan 2017 from an authorized rolex dealer in India and paid in full at the time of the purchase. (I know Dealers in the US do not take full payment) I also have the receipt of the payment made. I was told multiple times through out the year that the watch would be delivered to me on Jan 2018. It is 4 months past the due date and the dealer is giving me a runaround. Any suggestions on how i can make a dealer complaint. I dont want my money back. I want the watch. Who can i contact? Will rolex consider that i made a full payment and help me?

[Timetracker]

Really?

[Carry The Interest]

You gave the AD your money. Unfortunately, you have to play by their rules and are ultimately at the mercy of what they decide to do if you want to stick it out for the watch. You can either get your money back and try your luck elsewhere or continue waiting it out with the AD. At this point, you have essentially given them an interest-free loan for a year and they have not fulfilled their end of the bargain (I'm not going to opine on whether or not they are actually in a position to fulfill your order). Complaining to Rolex about this AD's behavior on taking a full deposit and not meeting the expected deadline for delivery will not do anything. If I had to guess, contacting Rolex about this situation can only hurt your relationship with this AD and your chances of actually getting the watch.

Out of curiosity - what has the AD been telling you? I am guessing it's something along the lines of actual inventory they've received over the past year isn't in-line with what they expected when they gave you that one year expected delivery. Still other full deposit payments ahead of you on their list?

[dan1yal1]

I was their second order for the year 2017. The first was a black dial and i ordered a white dial. Till January they told me that i would get the watch on time as promised. Come February they said they are waiting to hear back from rolex and other bullcrap.

[dan1yal1]

Not sure how it works in the US and UK. But i have heard of a dealer here that was shut down by Rolex due to similar issues and complaints.

[Bobby T]

Originally Posted by dan1yal1

Not sure how it works in the US and UK. But i have heard of a dealer here that was shut down by Rolex due to similar issues and complaints.

[beshannon]

You need to work this out with the dealer that took your money.

Rolex has nothing to do with transaction.

[tyler1980]

you can probably get your money back, thats about it.

I never prepay or place a deposit as it removes all incentive for the AD to get you the watch. You are on the hook already where as someone willing to walk isnt. Who gets offered the watch first?

[tng11]

Originally Posted by tyler1980

I never prepay or place a deposit as it removes all incentive for the AD to get you the watch. You are on the hook already where as someone willing to walk isnt. Who gets offered the watch first?

That's one way to look at it, but it's also just as possible they don't want a disgruntled customer by making them wait too long after paying in full. My new Rolex AD does that for certain references for first time buyers and tells me it does a great job of weeding out the tirekickers on the "list" and flippers, as the latter group often want the watch right away to turn a profit before their credit card statement comes in.

I should also add that they don't take deposits for some of models with very high demand, precisely because they know they aren't going to be able to fulfill them in a reasonable timeframe (e.g. the Daytona and Blue SkyD.)

[dan1yal1]

I am not a flipper and could care less for how much they sell in the gray market.

[MinMay]

Originally Posted by dan1yal1

I am not a flipper and could care less for how much they sell in the gray market.

It's okay to be a flipper. Everyone is going to flip their watch someday :).

I'm not a flipper, but never say never. I might need to sell my watch for emergency.

If your are not happy with the AD, then ask for your money back. I'm sure they have 100 more people on the waiting list to fulfill :) . You should complain to Rolex HQ and ask them why are they not producing more watches :)

FYI, i'm on the waiting list for 5 years. yes...FIVE years with my deposit.

[tyler1980]

Originally Posted by tng11

That's one way to look at it, but it's also just as possible they don't want a disgruntled customer by making them wait too long after paying in full. My new Rolex AD does that for certain references for first time buyers and tells me it does a great job of weeding out the tirekickers on the "list" and flippers, as the latter group often want the watch right away to turn a profit before their credit card statement comes in.

thats a good point about flippers, but i suspect AD's who want pre payment probably dont care about what the person is doing with the watches after. My AD doesnt even accept deposits and they also try to screen customers also. Who knows what i would actually do if i had to pay a deposit, but i would like to think i wouldn't.

I would pre pay for a special order that they would have a hard time selling, but thats different than a piece they will sell to someone else in 5 minutes.

The AD's have too much power already

[SkyKing31]

Originally Posted by tyler1980

you can probably get your money back, thats about it.

I never prepay or place a deposit as it removes all incentive for the AD to get you the watch. You are on the hook already where as someone willing to walk isnt. Who gets offered the watch first?

Like you I would never give payment in full until the watch is ready to be placed into my ownership the moment the money paid in full

[dan1yal1]

Thank you for the response. My only frustration is the runaround. I have a receipt that says the watch will be delivered at a specific date. I am willing to wait, as i have for the past 15 months. The wait time is not as long as the US AND UK since its not a very popular watch here.

[Calatrava r]

Originally Posted by dan1yal1

Thank you for the response. My only frustration is the runaround. I have a receipt that says the watch will be delivered at a specific date. I am willing to wait, as i have for the past 15 months. The wait time is not as long as the US AND UK since its not a very popular watch here.

The Dealer cannot control when Rolex will deliver this watch to them. They probably should have been more upfront on the uncertainty of the delivery date.

[dnpina]

Originally Posted by dan1yal1

Thank you for the response. My only frustration is the runaround. I have a receipt that says the watch will be delivered at a specific date. I am willing to wait, as i have for the past 15 months. The wait time is not as long as the US AND UK since its not a very popular watch here.

Apparently it is.

Sent from my Pixel 2 using Tapatalk

[JohnnyNoDate]

Rolex says JUMP - you say, HOW HIGH.

That's how this works now...

[GodZji]

Originally Posted by JohnnyNoDate

Rolex says JUMP - you say, HOW HIGH.

That's how this works now...

It's more like Rolex says PAY MORE - you say, HOW MUCH

[wiggindude]

I would get a refund and look elsewhere.

[WJGESQ]

Originally Posted by wiggindude

I would get a refund and look elsewhere.

Get your money back.

[JacksonStone]

Originally Posted by WJGESQ

Get your money back.

Asked and answered. All of us who said he's screwed have egg on our faces.

Congrats, OP. I'm glad it worked out.

[Swashplate]

They had the use of your cash for how long? Totally not acceptable.

[dan1yal1]

I paid in full MSRP 12,400 USD plus local taxes in JAN 2017. Patiently waited 15 months.

[tyler1980]

Originally Posted by dan1yal1

I paid in full MSRP 12,400 USD plus local taxes in JAN 2017. Patiently waited 15 months.

That 12,400 would have made 20.3% in those 15 months sitting in an S&P index fund. These dealers are probably making a killing with these payments that are not connected to actual sales in the interim. They don't pay for your watch from Rolex until they deliver it.

[railgrail]

Originally Posted by tyler1980

That 12,400 would have made 20.3% in those 15 months sitting in an S&P index fund. These dealers are probably making a killing with these payments that are not connected to actual sales in the interim. They don't pay for your watch from Rolex until they deliver it.

when the S&P500 crashes again and hits 666 as it did last time on its way below that level, what will everyone say then? that it could never have happened again, that this time was truly different? what happens to trinkets and baubles demand then?

good luck getting your money back... an AD asked me for a deposit and i laughed at him.

[tyler1980]

Originally Posted by railgrail

when the S&P500 crashes again and hits 666 as it did last time, what will everyone say then? that it could never happen? what happens to trinkets and baubles demand then?

so dont invest ever is the solution? The stock market has never, ever lost money given the appropriate time frame.

[Bigblu10]

Originally Posted by dan1yal1

I paid in full MSRP 12,400 USD plus local taxes in JAN 2017. Patiently waited 15 months.

They are likely collecting interest off your 12,400 dollars. I would insist on a refund and look elsewhere.

[Bigblu10]

Originally Posted by dan1yal1

I paid in full MSRP 12,400 USD plus local taxes in JAN 2017. Patiently waited 15 months.

So you are located in Virginia and decided to buy a watch from India and put down 100% deposit? Didn't you have any apprehension about this type of long distance transaction? Why not try to source from inside the USA?
I hope this ends well for you!

[JacksonStone]

Originally Posted by Bigblu10

So you are located in Virginia and decided to buy a watch from India and put down 100% deposit? Didn't you have any apprehension about this type of long distance transaction? Why not try to source from inside the USA?
I hope this ends well for you!

My thoughts, too. I'm mystified why you would put yourself in the situation of having to engage in international dispute resolution, in the event things went south...which they now have. That said, if I were in this situation, I would ask for a refund and consider myself fortunate if I were to get the money back.

[Nairn1980]

This has nothing to do with Rolex. Wait or request a refund.