Quoted 5 months to repair sticking date

[Misterchan]

Took my 5 months old 5167 to the service centre as the date was sticking and not fully changing over to the next day. Was quoted 5 months for the repair.

They advised to change the time to 6 o'clock when changing the date.

As I maybe without my new watch for next 5 months could I request that the warranty is extended by 5 months to cover the time the watch is being repaired and not available to me?

Had it for 5 months and now will lose it for 5 months.

If it was a car there would be a courtesy car offered for the duration of the repair!

[topcat30093]

I would certainly ask, surely with the watch being so new, then as a matter of priority the repair should be made in a fraction of that time!

Have you tried kicking up a stink with your AD or Patek themselves stating that this repair time is not acceptable etc?

And see if they will offer a better repair time?

Personally, I would argue that you wanted the watch replaced as the wait time was way to long and you considered the watch "Not fit for purpose"

Anything is worth a go.

Good luck.

[gtbguy]

Seems to me like QA wasn't doing their job. Shouldn't have that kind of problem with a new watch.

[Puffy]

sadly it's a known issue with the 324. at least it's running bang on time.

i'd ask for a brand new watch. 5 months is a long time.

[inspires]

I just brought in my 3940G to the service centre for a water pressure and amplitude test, and was told the wait for servicing would be 9 months + 3 months for servicing! That's one year!!! Getting ridiculous.

[carnegie]

Did you guys check with Patek Geneva or Patek US? I would check with both. Also, I am trying to understand the sticking date issue. Is it due to the fact that you have changed the date during the hours when you are not supposed to do it? In that case it is not a priority repair for Patek.

[Misterchan]

Thanks for the advice everyone. I will give them 2 weeks to repair and return the watch, if this request is not met I will escalate the issue.

It was not changing to the next day automatically at midnight. I did not change manually

[SearChart]

5 Months? I'd not be happy with that!

[fatfingerz]

It "only " took 2 months to fix mine.

[Puffy]

time for DIY - Jeremy Clarkson says anything mechanical can be mended and fixed with a hammer

[travisb]

Ouch!!
5 months? 12 months? That's crazy.

[R.J.]

Originally Posted by topcat30093

I would certainly ask, surely with the watch being so new, then as a matter of priority the repair should be made in a fraction of that time!

Have you tried kicking up a stink with your AD or Patek themselves stating that this repair time is not acceptable etc?

And see if they will offer a better repair time?

Personally, I would argue that you wanted the watch replaced as the wait time was way to long and you considered the watch "Not fit for purpose"

Anything is worth a go.

Good luck.

I agree with topcat.

[dddrees]

Originally Posted by topcat30093

I would certainly ask, surely with the watch being so new, then as a matter of priority the repair should be made in a fraction of that time!

Have you tried kicking up a stink with your AD or Patek themselves stating that this repair time is not acceptable etc?

And see if they will offer a better repair time?

Personally, I would argue that you wanted the watch replaced as the wait time was way to long and you considered the watch "Not fit for purpose"

Anything is worth a go.

Good luck.

I'm sorry to hear about this.

This however is very sound advice.

This is one of the main reasons to buy from an AD.

In times of trouble they are to help and assist you as needed.

[TimeOnHand]

One would expect a higher level of service from a brand of this calibre... Here in HK Rolex offers you a replacement watch for the duration of the service.

[Preacher]

I gave my 5167 in to the sc with the same sticking date problem and I was quoted 2 weeks. They changed the calendar disc which didn't solve the problem so I gave it in again and was told it'll be 15 days and they'll do a full service and replace all the calendar parts. I also got a new 24 months warranty both times it went in plus some Patek gifts. Because its a new watch and still under warranty, they said it'll be fast tracked. A service outside of warranty is quoted at 12 weeks. Hope this info helps you with your issues with your watch

[travisb]

Originally Posted by Preacher

I gave my 5167 in to the sc with the same sticking date problem and I was quoted 2 weeks. They changed the calendar disc which didn't solve the problem so I gave it in again and was told it'll be 15 days and they'll do a full service and replace all the calendar parts. I also got a new 24 months warranty both times it went in plus some Patek gifts. Because its a new watch and still under warranty, they said it'll be fast tracked. A service outside of warranty is quoted at 12 weeks. Hope this info helps you with your issues with your watch

This sounds much more reasonable.
To the OP, I hope they turn it around quickly.

[Misterchan]

A complete overhaul is needed and it will take longer than the 2weeks I gavethe SC. They have apologised but it's not their fault, it was a manufacturing defect, that was not up to PPs high standards. They said they will prioritise the work but it still may take 5 months.

Have asked as a gesture of their goodwill for a loan watch, voucher for a free service and a new warranty that starts from the day my watch is returned.

2 out of 3 would not be a bad result.

[N_Architect]

As a prospective PP buyer in S.E. Asia (SIN, HKG), this is certainly not nice to hear.

Hope your issue gets resolved faster than promised or anticipated.

[Misterchan]

My wife who has no interest in watches said, "pass on to the next generation? It didn't even last 5 months" so the advertising works if not the product

[Darlinboy]

Originally Posted by Misterchan

A complete overhaul is needed and it will take longer than the 2weeks I gavethe SC. They have apologised but it's not their fault, it was a manufacturing defect, that was not up to PPs high standards. They said they will prioritise the work but it still may take 5 months.

Have asked as a gesture of their goodwill for a loan watch, voucher for a free service and a new warranty that starts from the day my watch is returned.

2 out of 3 would not be a bad result.

Sounds reasonable to me. Good luck!

[myopiccoog]

I know this is truly frustrating! I would be frustrated.

I own many Pateks and had the pleasure of touring the facilities in Geneva. The watches are hand assembled and hand finished. There will be some errors. Also the service time is two fold: 1) many collectors are holding on to watches vs flipping them which causes them to have them serviced. 2) because of the way patek makes all of their movements it takes a certain level of skill to repair them. Remeber some Patek's take 1-2 years of man hours to manufacture. Their is a lack of supply of talent that can work on them. Increased demand and short supply equals long repair times.

If you want a machined assembled and finished watch buy a Rolex.

[SearChart]

Originally Posted by Puffy

time for DIY - Jeremy Clarkson says anything mechanical can be mended and fixed with a hammer

[Misterchan]

Fully understand errors will be made, it's service recovery thats important. 5 months is not acceptable if I knew that an error would take so long to amend I may well have purchased another Rolex. No problems with the many Rolex I have bought.

I saved hard to buy the best, and think I am fully entitled to expect the best.

[de66]

Originally Posted by Puffy

sadly it's a known issue with the 324. at least it's running bang on time.

i'd ask for a brand new watch. 5 months is a long time.

Really? Its a known issue? If its known what is causing this problem?
Anybody else have had this problem?

I love the aquanaut and nautilus lines but I do have to say that I find these kind of stories diminishing the "glow" of an otherwise very respectful brand....

[breitlingherst]

wow that is a long period of time. i had an overhaul done on my 3800 and it took three (3) months. 5 months to repair a 5 month old watch....thats unbelievable. it would be easier to put a new movement in the watch and re-engrave the serial numbers.

in fact that was done for a Cartier Pasha that I had for 3 months. purchased in May 2005 from an AD, and movement really started acting up in September 2005; Power reserve indicator stopped work and started losing time. brought the watch to the Cartier boutique and after a week the watchmaker said a new movement had to be put in. cost me $0.00!

[jon_jon]

Is there a Patek service center in HK that is really backed up and so the long delay? I would ask if your watch can be sent to another service center for a faster turnaround. The Aquanaut is not a complicated timepiece that should require a long time to service. If you are servicing an Annual or Perpetual Calendar, that would be a different story.

[kilyung]

Sadly it is what it is. Just need a backup PP.

[Preacher]

Originally Posted by Puffy

sadly it's a known issue with the 324. at least it's running bang on time.

i'd ask for a brand new watch. 5 months is a long time.

Patek SC here in the UK don't seem to know about this issue with the 324. Or else they would've known how to fix mine the first time I sent it in. May I ask who exactly is it known by?

OP, request the SC to do a full service and to change all calender parts. When they just changed my date disc, it did not resolve the issue.

[alexlt730512]

wow, that's not good

[metallic]

Originally Posted by de66

Really? Its a known issue? If its known what is causing this problem?
Anybody else have had this problem?

I love the aquanaut and nautilus lines but I do have to say that I find these kind of stories diminishing the "glow" of an otherwise very respectful brand....

I don't know if it is a known issue or not but anecdotal accounts are certainly seen on the web. I have had two personal friends that have had the same issue, one on an Aquanaut and the other on a Nautilus. Both had their problems corrected in about 2-3 months.