ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
14 December 2018, 04:01 PM | #31 |
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I've only bought two watches from ADs and both were perfect. I'd expect an AD to give you the benefit of the doubt. Frankly I'd think that they would want to please a customer. It's sad they've chosen the low road on this. On the other hand, consider it the first war wound of many to come in its long life.
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14 December 2018, 04:24 PM | #32 | |
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There is not a snowballs chance that an insurance company would regard that mark as damage and the OP would have to prove that it was damaged when he bought it?? Good luck with that. I expect at the end of all this the OP wil quietly discuss the situation with Rolex and they will make a decision. It would be interesting to know how some on this thread would treat this situation if they were the AD. My bet would be a 180 degree turn around. Perry has stated in his header that his new Rolex came with a dent. If Perry can prove this then he will have no problem with receiving a replacement.
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14 December 2018, 05:24 PM | #33 |
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I'm sorry, but who walks out with a $18k watch without inspecting it?
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14 December 2018, 06:17 PM | #34 |
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what dent? I don't see anything...just normal wear and tear.
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14 December 2018, 07:13 PM | #35 |
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It gives the watch "character". Relax, enjoy your new watch.
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14 December 2018, 08:43 PM | #36 |
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its brand new - there should be no wear and tear
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14 December 2018, 08:47 PM | #37 | |
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Its what I would do as an AD - its called customer service. The cost to the AD/Rolex to fix that with a refinish or replacement bezel is ultimately negligible. The value of customer goodwill is significant
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Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
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14 December 2018, 10:11 PM | #38 |
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Sorry for the mark and it will be the first of many. I would ask if they could help in anyway to remedy the situation. Based on what they say you will either have to act or sit tight. I doubt a return is in the cards and a repair/replacement bezel will probably be cost prohibitive. I would just wear the watch and wait for more.
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14 December 2018, 10:31 PM | #39 |
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Yeah, that's an unfortunate situation, for sure. It's basically OP's word against the store's, and no real evidence to support his claim.
I'll be honest, I wouldn't take a battle stance on this one. It's unfortunate, but stuff like this does happen. In the end, you'll have to decide how much it's worth to you have the bezel fixed or replaced. Good luck, |
14 December 2018, 10:33 PM | #40 | |
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15 December 2018, 02:03 AM | #41 |
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You bought at an AD to have a worry free experience and they let you down. No good
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15 December 2018, 02:05 AM | #42 |
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I don’t think I could live that either.
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15 December 2018, 02:08 AM | #43 |
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I always inspect my watches FULLY before purchase!!! Really ? ? ?
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15 December 2018, 04:04 AM | #44 |
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Somewhat similar and frustrating experience for me when we tried to buy a Date for my wife. Dealer dropped it post-purchase while she was sizing it on my wife's wrist - I said I wanted a new one and, after catching a lot of grief from the store manager, they took it back and voided the sale. Needless to say I went elsewhere to get the watch after that experience.
I guess I only share that because (i) ADs should make the customer happy if something happens to the timepiece on their watch, pre or post-sale, but (ii) I also understand the AD's perspective that if the watch leaves the store, it is very difficult to tell how that damage actually happened outside of he said/she said. And, like many others have said, I had my "oh sh*t" moment when I dinged my watch for the first time but after a while you learn to love the character that builds up on the watch. If you actually use it, that will not be the last dent or scratch no matter how careful you are. |
15 December 2018, 04:29 AM | #45 |
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One of the flaws of AD’s, I’m pretty sure it would be so noticeable..
Well you could always Return it instead of burdening your self with a piece you are not happy with My thoughts .. |
15 December 2018, 04:32 AM | #46 |
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I had a similar situation but spotted it as the stickers were being taken off. Luckily the AD was understanding and replaced it with a new watch
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15 December 2018, 04:34 AM | #47 |
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I think you all need to look at this from the seller's perspective.
You are a seller of luxury goods. You allow ample time for your buyers to inspect the product before accepting it. You do not accept returns of used watches. That is standard practice in your industry. You sell an expensive watch to a guy, you show it to him in the store, you give him ample time to look it over. He is happy with it, pays you and leaves. A few days later he reappears. "There's a dent in my brand new watch. I don't know where it came from. I don't want this watch anymore. Give me my money back, or give me a brand new watch and you take this dented one." Basically, the customer is asking you to pay him full MSRP for what is now a used, damaged watch when there is no evidence whatsoever he did not put the dent there himself. An AD is a business - not a charity. Despite the "customer is always right" sense of entitlement that pervades our culture, the customer is not, in fact, right if he failed to inspect a product before accepting it, and especially not if he caused the damage himself. Even if there were a serious factory defect in the movement or some other component that clearly could not have been caused by the owner, the seller is not obligated to take the watch back. In that case the buyer's remedy is to use the warranty to have the watch brought back to factory specifications. In this case, the buyer still has the remedy of sending the watch to RSC to see what can be done in terms of repairs. But external/cosmetic damage is not covered by the warranty so he will likely have to pay those repairs out of pocket. |
15 December 2018, 04:45 AM | #48 | |
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15 December 2018, 04:55 AM | #49 |
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So you found a mark after you left the store?
What is it that you want again?
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15 December 2018, 05:41 AM | #50 |
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Just enjoy the watch. Try to relax and realize that it’s amazing with or without the dent and you’ll love it for life!
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15 December 2018, 06:07 AM | #51 |
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You were at the store and inspected and accepted the watch. That dent could have happened anywhere. Its your word against theirs but dents are so common on watches and many times owners have no idea how they got one because they do not recall bumping the watch. But gold is so soft, it does not take much of anything to mar the finish.
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16 December 2018, 01:41 PM | #52 |
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I would visit the store and speak to the manager/owner. The store has a responsibility to sell you a product that is free from damage/defects. For every watch that I have bought from various AD’s, they have all done a detailed inspection with me to ensure I was satisfied. Did they not inspect the watch with you?
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16 December 2018, 01:57 PM | #53 | |
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I have the plastic bezel protector and warranty card for my new Deep Blue.... |
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16 December 2018, 02:34 PM | #54 |
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You have to look over each piece you buy VERY close and make sure everything is good to your liking. Some of these watches sit at the AD for a long time before they are sold. I just looked at a watch this week that the dealer has had since 2015! Tons of people have handled that watch. Many people know nothing about Rolex or how to treat nice things. I see new watches in the case all the time with scratches, etc. LOOK BEFORE YOU BUY.
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16 December 2018, 02:47 PM | #55 |
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first of more to come. definitely NOT worth spending any more money. I get that it sucks that you started with it like that, but it will make the next mark less painful.
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16 December 2018, 03:08 PM | #56 |
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100% sure your going to dummy mark that gold bezel sooner or later... it doesn't take much to dent gold especially at a sharp edge like that.
If you walked home with it you are stuck with it because there is no way for you to prove that it came that way...though you may feel strongly that it wasn't your doing. Just enjoy the darn thing because if that puts you off what the hell will you do when you scratch the crap out of the clasp and the PCLs... |
16 December 2018, 03:14 PM | #57 |
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I’m sorry this is frustrating you. I understand completely. It is a fantastic watch and I bet you aren’t going to notice it after a few weeks of wear.
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16 December 2018, 07:21 PM | #58 |
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I'd find it tough to enjoy that watch.
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16 December 2018, 07:28 PM | #59 |
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Write a letter.Always better in writing
Include the following : The AD(Owner,or if its a boutique,the manager) If not solved,take it to the top : Rolex Canada/North America Rolex SA Geneve CEO Jean-Frederic Dufour Chairman Bertrand Gros |
16 December 2018, 07:49 PM | #60 |
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Very sorry to hear this. That is a serious purchase. Unless you did this without realising it, I doubt that I would want a new watch
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