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Covello · 1 March 2020, 06:30 AM

I bought a panda ROC from the boutique in New York in December 2019. I've worn it sparingly, maybe 10 days total. Was wearing it the other day, and I noticed what looked like a scratch on the rehaut. I thought that was weird, and when I got home and looked under a loupe it looked more like a fiber / hair. Not a scratch and definitely INSIDE the case.

I filmed a video the best I could.

Should I send this back to AP? A friend said it could take weeks, or should I get an authorized watchmaker to remove?

RolexZen · 1 March 2020, 06:36 AM

Why in the world would you not take it into the boutique? Even if it takes a couple months (which is not likely), it’s not your daily wear, so you can be without it a little while.

Covello · 1 March 2020, 06:43 AM

Quote:

Originally Posted by RolexZen

Why in the world would you not take it into the boutique? Even if it takes a couple months (which is not likely), it’s not your daily wear, so you can be without it a little while.

My friend owns a repair business, he quickly suggested it, but you're right, it's under warranty, I should definitely take it back there.

I guess let's turn this thread into a discussion about how weird it is there's a hair in my AP :P

RolexZen · 1 March 2020, 07:07 AM

Quote:

Originally Posted by Covello

My friend owns a repair business, he quickly suggested it, but you're right, it's under warranty, I should definitely take it back there.

I guess let's turn this thread into a discussion about how weird it is there's a hair in my AP :P

Yeah, I watched your video, and it *looks* like a lash or fiber in there, but I’m not 100% sure what I’m seeing. Take it to the boutique.

AK797 · 1 March 2020, 08:44 AM

Take it to APSC, should get it back in a month, I had a fibre on my old ROC, maybe its a ROC thing.

Burlington · 1 March 2020, 08:45 AM

Yes back to AP only - this will be covered under warranty. If a third party opens it that voids the warranty. Worth the short wait from AP !

Covello · 1 March 2020, 09:37 AM

Quote:

Originally Posted by AK797

Take it to APSC, should get it back in a month, I had a fibre on my old ROC, maybe its a ROC thing.

The guy who puts on the ROC dials is just super hairy and sheds in all of them

1 March 2020, 06:30 AM	#1
Covello "TRF" Member Join Date: Feb 2014 Location: Los Angeles Watch: Rolex, AP, IWC, No Posts: 52	There's a hair in my AP?? I bought a panda ROC from the boutique in New York in December 2019. I've worn it sparingly, maybe 10 days total. Was wearing it the other day, and I noticed what looked like a scratch on the rehaut. I thought that was weird, and when I got home and looked under a loupe it looked more like a fiber / hair. Not a scratch and definitely INSIDE the case. I filmed a video the best I could. Should I send this back to AP? A friend said it could take weeks, or should I get an authorized watchmaker to remove?

1 March 2020, 08:45 AM	#6
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,634	Yes back to AP only - this will be covered under warranty. If a third party opens it that voids the warranty. Worth the short wait from AP ! __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

1 March 2020, 06:36 AM	#2
RolexZen "TRF" Member Join Date: Apr 2016 Location: Atlanta Watch: No Rolex Posts: 722	Why in the world would you not take it into the boutique? Even if it takes a couple months (which is not likely), it’s not your daily wear, so you can be without it a little while.

1 March 2020, 08:44 AM	#5
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,220	Take it to APSC, should get it back in a month, I had a fibre on my old ROC, maybe its a ROC thing.

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