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mps354 · 11 July 2019, 08:09 AM

Hey guys, wanted to bounce something off of everyone on the forum. My 5711a blue dial just came back from a routine service (had the watch since late 2013, stopped keeping good time, just sent it in to work on the movement).

It came back today, but with the newer blue dial on it (larger patek logo). To my knowledge, there was nothing wrong with the other dial, and Patek certainly never contacted me or the AD to say anything extra had to be done. the Patek paperwork says just a movement service was performed, and no polishing. Anyone experience this before? Am i wrong to be disappointed that they did this?

vlps · 11 July 2019, 08:20 AM

Im surprised they would do it without charging you, they are relatively expensive to just replace like that for free

zahain · 11 July 2019, 08:28 AM

Do you have before and after pics? The service centre wouldn't replace a dial unless requested/damaged but they would for sure notify you and charge you for the dial part.

mps354 · 11 July 2019, 08:38 AM

Quote:

Originally Posted by zahain

Do you have before and after pics? The service centre wouldn't replace a dial unless requested/damaged but they would for sure notify you and charge you for the dial part.

yeah, i have before pics. plus, i dont think the new dial style was introduced before this year, and mine is from 2013/2014.

no contact during service, no record of it on the service receipt. im thinking someone made a mistake.

mps354 · 11 July 2019, 08:39 AM

Quote:

Originally Posted by vlps

Im surprised they would do it without charging you, they are relatively expensive to just replace like that for free

or without asking, etc.

AK797 · 11 July 2019, 08:41 AM

I'd be happy with that, prefer the new bolder font.

zahain · 11 July 2019, 08:46 AM

Quote:

Originally Posted by mps354

yeah, i have before pics. plus, i dont think the new dial style was introduced before this year, and mine is from 2013/2014.

no contact during service, no record of it on the service receipt. im thinking someone made a mistake.

You should make a inquiry and ensure your original dial doesn't disappear and they acknowledge that the dial change was not marked on service paper to be changed. I didn't know Patek would swap for a newer dial as they preserve watches to their original production year if possible. Hopefully they just give your old dial back and then you can switch back whenever

np2016 · 11 July 2019, 09:15 AM

The bluer the better is how I feel about it.

Ichiran · 11 July 2019, 09:45 AM

I will be surprised if this happens to my watch after servicing. Please do enquire Patek as suggested by other members. If there is going to be a "mandatory" change of dial, there should be communication and acknowledgement from you before and after the service IMO.

mps354 · 11 July 2019, 09:45 AM

Quote:

Originally Posted by zahain

You should make a inquiry and ensure your original dial doesn't disappear and they acknowledge that the dial change was not marked on service paper to be changed. I didn't know Patek would swap for a newer dial as they preserve watches to their original production year if possible. Hopefully they just give your old dial back and then you can switch back whenever

My AD contacted them. I have no issue with the newer dial, but I obviously wanted my watch to be as original as possible.

mps354 · 11 July 2019, 09:46 AM

Quote:

Originally Posted by AK797

I'd be happy with that, prefer the new bolder font.

Even if not original to the watch?

mps354 · 11 July 2019, 09:47 AM

Quote:

Originally Posted by Ichiran

I will be surprised if this happens to my watch after servicing. Please do enquire Patek as suggested by other members. If there is going to be a "mandatory" change of dial, there should be communication and acknowledgement from you before and after the service IMO.

I’ll let you know what they say, but it seems like some sort of mistake on their end.

ap1 · 11 July 2019, 10:31 AM

That’s crazy. I’d want the original on it. Maybe you’ll get bonus new dial out of it. Hope they didn’t toss it. Silly question, you sure it’s YOUR watch

Fat_ninja · 11 July 2019, 10:37 AM

Quote:

Originally Posted by ap1

that’s crazy. I’d want the original on it. Maybe you’ll get bonus new dial out of it. Hope they didn’t toss it. Silly question, you sure it’s your watch

+1

RHIII · 11 July 2019, 10:40 AM

I prefer the newer dial as well - but I would want the dial that was original to my watch.

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incontrol · 11 July 2019, 11:12 AM

Very interesting issue. I am very curious to hear what Patek has to say.

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antbkny · 11 July 2019, 11:51 AM

Maybe the dial got scratched during service

JR16 · 11 July 2019, 12:57 PM

I’d get my loupe out and check the serial#

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jay_kay · 11 July 2019, 04:28 PM

Quote:

Originally Posted by antbkny

Maybe the dial got scratched during service

That was exactly my first thought.

GB-man · 11 July 2019, 04:56 PM

Some idiot probably scratched it as noted above. Interested to hear their response.

yoast · 11 July 2019, 07:12 PM

Maybe they sent you the wrong watch back?

Jojoshop · 11 July 2019, 07:49 PM

It. Oils be a mistake and somebody else ended up with your old dial ;-)

AK797 · 11 July 2019, 08:39 PM

Quote:

Originally Posted by mps354

Even if not original to the watch?

Yes and I'd ask for a dial update if I could, but I agree with others that the reason for the new insertion should have been detailed, probably some damage to the old dial.

s.m.b. · 11 July 2019, 10:39 PM

Quote:

Originally Posted by GB-man

Some idiot probably scratched it as noted above. Interested to hear their response.

Whoa. Personally, I want my watches to be as original as possible. I would be seething over this...

Perhaps Patek is going downhill.

mps354 · 11 July 2019, 11:25 PM

Quote:

Originally Posted by ap1

That’s crazy. I’d want the original on it. Maybe you’ll get bonus new dial out of it. Hope they didn’t toss it. Silly question, you sure it’s YOUR watch

sorry, should have stated, i double checked the case and movement numbers, its my watch (including the half link installed in the bracelet), just a new dial

mps354 · 11 July 2019, 11:30 PM

Quote:

Originally Posted by incontrol

Very interesting issue. I am very curious to hear what Patek has to say.

ill keep everyone updated, hoping to hear something today.

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Quote:

Originally Posted by antbkny

Maybe the dial got scratched during service

yeah, which i guess would explain why they didn't charge me for one. but i would have thought it would show up on the service receipt.

Quote:

Originally Posted by JR16

I’d get my loupe out and check the serial#

checks out...at least thats not an issue

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Quote:

Originally Posted by GB-man

Some idiot probably scratched it as noted above. Interested to hear their response.

i wonder if they will just make up an excuse like there was some hidden damage, etc.

Quote:

Originally Posted by yoast

Maybe they sent you the wrong watch back?

everything else checks out

Quote:

Originally Posted by Jojoshop

It. Oils be a mistake and somebody else ended up with your old dial ;-)

its odd that a relatively new watch would be in for a service as well...if thats what happened

Quote:

Originally Posted by AK797

Yes and I'd ask for a dial update if I could, but I agree with others that the reason for the new insertion should have been detailed, probably some damage to the old dial.

interesting, i figured everyone would be in favor of whatever was original to the watch. do you think it will impact value?

Quote:

Originally Posted by s.m.b.

Whoa. Personally, I want my watches to be as original as possible. I would be seething over this...

Perhaps Patek is going downhill.

very frustrating...especially after several months and $950

CamSLC · 12 July 2019, 12:01 AM

Interesting. I'd also speculate the original was damaged some how. I would be on the fence, I prefer the newer dial, but also value the original condition.

V25V · 12 July 2019, 12:02 AM

I am not sure how I would feel about this, guess its a good and bad thing. At the end of the day, I suspect I would want the original dial on it.

mps354 · 12 July 2019, 12:49 AM

Quote:

Originally Posted by CamSLC

Interesting. I'd also speculate the original was damaged some how. I would be on the fence, I prefer the newer dial, but also value the original condition.

Quote:

Originally Posted by V25V

I am not sure how I would feel about this, guess its a good and bad thing. At the end of the day, I suspect I would want the original dial on it.

nothing wrong with the new dial, but a part of me now feels something is off that its not all original

V25V · 12 July 2019, 12:56 AM

Quote:

Originally Posted by mps354

nothing wrong with the new dial, but a part of me now feels something is off that its not all original

That's where I think I would end up as well.

11 July 2019, 08:09 AM	#1
mps354 2024 Pledge Member Join Date: Jul 2012 Real Name: Mike Location: CT Posts: 8,972	5711 Dial Change Hey guys, wanted to bounce something off of everyone on the forum. My 5711a blue dial just came back from a routine service (had the watch since late 2013, stopped keeping good time, just sent it in to work on the movement). It came back today, but with the newer blue dial on it (larger patek logo). To my knowledge, there was nothing wrong with the other dial, and Patek certainly never contacted me or the AD to say anything extra had to be done. the Patek paperwork says just a movement service was performed, and no polishing. Anyone experience this before? Am i wrong to be disappointed that they did this?

11 July 2019, 11:12 AM	#16
incontrol "TRF" Member Join Date: Sep 2011 Real Name: Kevin Location: Somewhere in PA Watch: All of them... Posts: 10,355	Very interesting issue. I am very curious to hear what Patek has to say. Sent from my iPhone using Tapatalk __________________ Patek Philippe Rolex

11 July 2019, 04:56 PM	#20
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,862	Some idiot probably scratched it as noted above. Interested to hear their response. __________________

11 July 2019, 07:12 PM	#21
yoast "TRF" Member Join Date: Aug 2013 Location: HK Posts: 2,261	Maybe they sent you the wrong watch back? __________________ IG: @yoast.watch https://www.instagram.com/yoast.watch/

11 July 2019, 08:20 AM	#2
vlps "TRF" Member Join Date: Mar 2012 Location: New Jersey Posts: 376	Im surprised they would do it without charging you, they are relatively expensive to just replace like that for free

11 July 2019, 08:28 AM	#3
zahain "TRF" Member Join Date: Oct 2016 Location: _ Posts: 586	Do you have before and after pics? The service centre wouldn't replace a dial unless requested/damaged but they would for sure notify you and charge you for the dial part.

11 July 2019, 08:41 AM	#6
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,232	I'd be happy with that, prefer the new bolder font.

11 July 2019, 09:15 AM	#8
np2016 "TRF" Member Join Date: Apr 2016 Location: Ohio Watch: Rolex, Patek, AP, Posts: 522	The bluer the better is how I feel about it.

11 July 2019, 09:45 AM	#9
Ichiran 2024 Pledge Member Join Date: Jan 2018 Real Name: Michael Location: Dotonbori Watch: Mostly blue dials Posts: 7,623	I will be surprised if this happens to my watch after servicing. Please do enquire Patek as suggested by other members. If there is going to be a "mandatory" change of dial, there should be communication and acknowledgement from you before and after the service IMO.

11 July 2019, 10:31 AM	#13
ap1 2024 Pledge Member Join Date: Mar 2013 Location: usa Posts: 19,042	That’s crazy. I’d want the original on it. Maybe you’ll get bonus new dial out of it. Hope they didn’t toss it. Silly question, you sure it’s YOUR watch

11 July 2019, 10:40 AM	#15
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	I prefer the newer dial as well - but I would want the dial that was original to my watch. Sent from my iPhone using Tapatalk

11 July 2019, 11:51 AM	#17
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	Maybe the dial got scratched during service

11 July 2019, 12:57 PM	#18
JR16 2024 Pledge Member Join Date: Jan 2013 Location: USA Posts: 6,188	I’d get my loupe out and check the serial# Sent from my iPhone using Tapatalk Pro

11 July 2019, 07:49 PM	#22
Jojoshop "TRF" Member Join Date: Jun 2018 Real Name: Jim Location: LA Watch: BLNR Posts: 492	It. Oils be a mistake and somebody else ended up with your old dial ;-)

12 July 2019, 12:01 AM	#27
CamSLC "TRF" Member Join Date: Jun 2016 Location: USA Watch: Rolex & Patek Posts: 1,436	Interesting. I'd also speculate the original was damaged some how. I would be on the fence, I prefer the newer dial, but also value the original condition.

12 July 2019, 12:02 AM	#28
V25V 2024 Pledge Member Join Date: Feb 2017 Location: USA Posts: 4,340	I am not sure how I would feel about this, guess its a good and bad thing. At the end of the day, I suspect I would want the original dial on it.

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