ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
22 February 2019, 08:01 AM | #1 |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
RSC Toronto - no charge repair 8 yr old watch
Been noticing some vibration and noise from the rotor on my 2011 Hulk. I just dropped it off to RSC Toronto and they said they would look at it and any repairs necessary would be at no cost. I asked why no charge and the woman at the desk said because “it’s a rolesor and because the watch is in such good condition cosmetically.”
Out of interested, what is “Rolesor”? She also said they would do a very light polish - and I did make sure to specify very light, for all the anti-polish guys on here. For anybody wondering about their service, so far I’d say absolutely top notch. Now just 4-6 weeks without my daily Last edited by Zippo; 22 February 2019 at 08:20 AM.. Reason: Add something |
22 February 2019, 08:26 AM | #2 |
"TRF" Member
Join Date: Jul 2017
Location: Montreal
Posts: 432
|
Are you sure it was a Rolex service center you dropped it off at!?
ROLESOR is what Rolex call their two tone watches, which doesn’t make sense if you gave her a hulk. Then again, she could be nothing more then a receptionist saying words she overheard at work |
22 February 2019, 08:45 AM | #3 | |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
Quote:
|
|
22 February 2019, 08:48 AM | #4 |
"TRF" Member
Join Date: Jan 2013
Location: USA
Watch: me hit Huge Lotto
Posts: 6,502
|
They probably saw your car and thought you were a high Roller, and wanted an excuse to give you great service...
j/k BTW, I have no idea...
__________________
“Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present... |
22 February 2019, 08:49 AM | #5 |
"TRF" Member
Join Date: Jul 2012
Real Name: Third Degree
Location: Glenfinnan
Watch: the step
Posts: 1,874
|
I also sent a 6 year old sub there because it was loosing 17 seconds a day. Was fixed for free and they called that ( customary service performed outside of warranty period) Ended up free of charge, I only paid shipping to RSC.
They truly are a gem in Toronto. |
22 February 2019, 08:50 AM | #6 |
"TRF" Member
Join Date: Jul 2017
Location: Montreal
Posts: 432
|
Hmmm, keep us posted, curious to see how pickup goes
One thing for sure, going weeks without your daily will be tough! The forum here is a rest way to disctract yourself meanwhile ;) |
22 February 2019, 08:51 AM | #7 |
"TRF" Member
Join Date: Aug 2016
Real Name: Andrew
Location: NYC
Posts: 1,227
|
Sounds like you just had a clueless employee. Did they give you anything in writing that says it’ll be free of charge? I’m hoping it is but I can’t help but be a little skeptical.
__________________
| 116234 DJ36 | 116610LN SubC | 116520 Daytona | BlackBay 58 Blue | |
22 February 2019, 08:51 AM | #8 |
"TRF" Member
Join Date: Jul 2017
Location: Montreal
Posts: 432
|
Wow! I know where I’m going if I ever need my watch serviced
|
22 February 2019, 09:04 AM | #9 | |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
Quote:
To be honest I had expected them to recommend a full service as the watch is going on 8 years old but no, she said no service was required. |
|
22 February 2019, 10:38 AM | #10 |
"TRF" Member
Join Date: Mar 2018
Location: Montreal CAN
Posts: 454
|
I've always had good service out of Toronto going back to early 80's.
|
22 February 2019, 11:36 AM | #11 |
2024 Pledge Member
Join Date: May 2016
Real Name: Dre
Location: Canada
Posts: 1,689
|
Love the Toronto RSC. Been multiple times and they’ve gone above and beyond for me
Sent from my iPhone using Tapatalk |
22 February 2019, 11:36 AM | #12 |
"TRF" Member
Join Date: Sep 2015
Location: London Uk
Watch: 116610lnBBetaBBhar
Posts: 997
|
Rsc london will not regulate my 8 year old sub c they said they want full service I said no
|
22 February 2019, 11:54 AM | #13 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2015
Location: Ontario
Watch: Exp II - old & new
Posts: 684
|
I just sent them my oysterquartz; apparently they will still do free battery changes!
|
22 February 2019, 12:04 PM | #14 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Jan 2018
Location: Toronto
Watch: ♕
Posts: 1,997
|
Wow, I just took a Submariner 11613lb and a 18238 DD in for service, both bought from a TS, the technician even came out and remarked what superb condition they were both in...but free?
Nope...I'll be paying for both, Sub was from 2007 and DD from 1999, guess there's a few more years there..... You went to the one on St.Clair correct? |
22 February 2019, 12:07 PM | #15 |
"TRF" Member
Join Date: Jul 2015
Real Name: Adam
Location: HNL, LDN, SHA
Watch: 5 digit ref
Posts: 397
|
2 tone Hulk...........interesting
|
22 February 2019, 12:17 PM | #16 |
"TRF" Member
Join Date: Dec 2018
Real Name: Nathan
Location: MEL, Australia
Watch: 116610LN
Posts: 9
|
I guess it's great that they said that, though it is truly bizarre. If the person who spoke with you didn't know what ROLESOR meant, why was she in a position to say that it would be free? Also, what if the problem is genuinely caused by something serious that requires parts to fix? Why would they be so eager to charge nothing for it?
|
22 February 2019, 12:18 PM | #17 | |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
Quote:
|
|
22 February 2019, 12:19 PM | #18 |
"TRF" Member
Join Date: Feb 2014
Location: Middle West
Posts: 1,075
|
They are just too nice in Canada!
|
22 February 2019, 12:52 PM | #19 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Jan 2018
Location: Toronto
Watch: ♕
Posts: 1,997
|
Thanks...
Lord Thunderin' Jaysus, just realized it was about a week ago I met fellow TRF member Brenngun down at RSC to put our watches in for service, one week without my Submariner and Day-Date....yet it feels like they've been gone for years...sheesh, don't know how the Patek guys can handle a watch service without having a breakdown.... |
22 February 2019, 12:56 PM | #20 |
"TRF" Member
Join Date: Jan 2015
Real Name: Don
Location: Canada
Watch: 116710BLNR
Posts: 2,190
|
I’ve had my Date serviced there twice. The work is excellent. Everything was exactly as stated and the people at the service desk were very informed.
__________________
1988 15053 Rolex Date Two Tone (Grad Present) 116710 GMT Master II BLNR Seiko Prospex LX SNR031 Pelagos 42mm Explorer II 226570 |
22 February 2019, 01:01 PM | #21 |
2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 73,674
|
Interesting to hear the service will be at no charge out of warranty.
I’ve had nothing but vstellar service from the folks on St Clair |
22 February 2019, 01:31 PM | #22 | |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
Quote:
They said they will fix the issue relating to the rotor and regulate and polish at no cost. |
|
22 February 2019, 01:34 PM | #23 | |
2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 73,674
|
Quote:
Sent from my SM-G960W using Tapatalk |
|
22 February 2019, 11:59 PM | #24 | |
"TRF" Member
Join Date: Jul 2009
Real Name: Scott
Location: UK
Watch: ^^^ for now
Posts: 5,638
|
Quote:
Noise and vibration from the rotor would indicate bearing wear due to lack of lubrication, or worse. Let us know how this goes
__________________
Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
|
23 February 2019, 12:10 AM | #25 |
"TRF" Member
Join Date: Nov 2017
Location: Canada
Posts: 354
|
Agreed that RSC Toronto is top notch. I had to send my brand new Tudor BB Chrono in to fix a blemish on the inner bezel, and the couple of times I called to follow up, they were always very polite and informative on the status of my watch.
|
23 February 2019, 12:19 AM | #26 | |
"TRF" Member
Join Date: Oct 2011
Location: Ontario, Canada
Posts: 221
|
Quote:
|
|
23 February 2019, 12:20 AM | #27 |
"TRF" Member
Join Date: Jul 2009
Real Name: Scott
Location: UK
Watch: ^^^ for now
Posts: 5,638
|
__________________
Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
23 February 2019, 01:13 AM | #28 |
"TRF" Member
Join Date: Sep 2011
Real Name: Chris
Location: Canada
Watch: 116610 LN, 16800
Posts: 857
|
Another vote for RSC Toronto. Bought my Sub C about 7 years ago. Stopped working within warranty a few years ago and they fixed it. Suddenly last year it did the same thing. I called and complained that it had just been serviced. They offered to fix it again for free out of warranty. Had it back in 6 weeks free of charge. Great service.
|
23 February 2019, 01:16 AM | #29 |
"TRF" Member
Join Date: Oct 2014
Location: Canada
Posts: 3,650
|
Had nothing but fantastic service from Toronto RSC.
__________________
Rolex 116613LN Rolex 16610LN Omega Seamaster Aqua Terra 41mm Omega Geneve Tag Heuer Aquaracer WAY2112 Orient Ray 2 |
23 February 2019, 01:43 AM | #30 |
"TRF" Member
Join Date: Dec 2007
Real Name: Lawrence
Location: Canada
Watch: 16570/14060/3570.5
Posts: 653
|
Toronto RSC just serviced my A serial 14060. RSC followed my requests and did a perfect job.
Lawrence
__________________
Lawrence Canada |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.