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Rolex1983 · 24 February 2020, 06:31 AM

just curious if you scratch it or drop it etc while trying it on at the store, I wonder if it's happened to anyone and what happened as a result.

Paterson · 24 February 2020, 06:33 AM

you break, you pay or i'd assume that would be the case. At the very least you would have to pay to repair it.

Paterson · 24 February 2020, 06:35 AM

Quote:

Originally Posted by Paterson

you break, you pay or i'd assume that would be the case. At the very least you would have to pay to repair it.

well they are insured in the shop so maybe i am wrong

RJRJRJ · 24 February 2020, 06:36 AM

I'm sure they have insurance to cover it. That's been the running joke though recently, if they let you try on a Daytona that they can't sell you, just drop it and then maybe they'll force you to buy it.

macrowatch · 24 February 2020, 06:37 AM

Quote:

Originally Posted by RJRJRJ

I'm sure they have insurance to cover it. That's been the running joke though recently, if they let you try on a Daytona that they can't sell you, just drop it and then maybe they'll force you to buy it.

How do I do that for a SS Daytona?

Geckobros · 24 February 2020, 06:37 AM

If it is a hot model, they probably rejoice as they now can sell it as used.

Rori · 24 February 2020, 06:38 AM

Nothing happens. These watches are for display and therefore are prone to scratches and a possible damage. everything is insured.

Quote:

Originally Posted by Rolex1983

just curious if you scratch it or drop it etc while trying it on at the store, I wonder if it's happened to anyone and what happened as a result.

RyanJ · 24 February 2020, 06:54 AM

I am sure once this occurs, the AD will make up some new "Rolex Policy" on the fly to cover it.

AJMarcus · 24 February 2020, 06:56 AM

Same as if you damage a car on a test drive. You’re paying for it

Jocke · 24 February 2020, 06:57 AM

That is impossible with no watches at the displays.

HogwldFLTR · 24 February 2020, 07:09 AM

Quote:

Originally Posted by Jocke

That is impossible with no watches at the displays.

They're talking about imaginary damage.

dwjez14 · 24 February 2020, 07:40 AM

You just run out the door real fast haha

Brew · 24 February 2020, 07:52 AM

Absent the AD letting me resize the watch to try it on, how could I damage it? I'll likely slip the watch on while hovering over the empty case, so it can't fall far.

AK797 · 24 February 2020, 09:34 AM

Quote:

Originally Posted by Geckobros

If it is a hot model, they probably rejoice as they now can sell it as used.

Or they slip you a fifty and look away as you drop it.

jets · 25 February 2020, 02:44 PM

You drop it, you drop off the 'list'

BigBoy17 · 25 February 2020, 02:46 PM

Nothing. You walk out.

frequentflyer · 25 February 2020, 02:52 PM

Nothing, I saw a salesperson drop a Rolex face down on tile while he was sitting down. He rubbed it with a cloth and put it back in the case!

Simon_jrees · 25 February 2020, 06:49 PM

Generally at my local AD they sit you down to try things on at a desk, so damaging anything wouldn't be easy. I'm sure they're covered but best to keep some money with you just in case.

jeorge · 25 February 2020, 07:13 PM

If you go in a store pick up some item on your own, getting no permission to do so you pay. Now when a sales persons hands you and item like a watch and you accidentally damage it. It's on them. they let you handle the item all liability is on the store.

jeorge · 25 February 2020, 07:14 PM

Quote:

Originally Posted by jeorge

If you go in a store pick up some item on your own, getting no permission to do so you pay. Now when a sales persons hands you and item like a watch and you accidentally damage it. It's on them. they let you handle the item all liability is on the store.

fskywalker · 25 February 2020, 07:16 PM

Quote:

Originally Posted by Jocke

That is impossible with no watches at the displays.

TswaneNguni · 25 February 2020, 07:27 PM

Dont worry,the sales persons do a better job than you can even dream off .

schoolboy · 25 February 2020, 10:18 PM

Quote:

Originally Posted by frequentflyer

Nothing, I saw a salesperson drop a Rolex face down on tile while he was sitting down. He rubbed it with a cloth and put it back in the case!

I believe you

Sent from my iPhone using Tapatalk

brandrea · 25 February 2020, 10:22 PM

Quote:

Originally Posted by TswaneNguni

Dont worry,the sales persons do a better job than you can even dream off .

Funny you mention that, but I recently visited a few ADs on a trip I took and was a bit gob smacked by how they handled the watches

iliketime · 25 February 2020, 11:01 PM

they do have display only models, at least thats all they had in the airports I passed by lately. I suppose these are akin to the shells they have at baselworld for the photo shoots.

garyk · 25 February 2020, 11:02 PM

Quote:

Originally Posted by brandrea

Funny you mention that, but I recently visited a few ADs on a trip I took and was a bit gob smacked by how they handled the watches

How do you think the term “case rash” came about? It’s appalling how some handle these...

cdubg21 · 25 February 2020, 11:57 PM

I went in looking for the least expensive datejust I could get my hands on and with no intention of buying anything else, tried on a YG Rainbow Daytona. As I was slipping it off my wrist to hand back to the SA it came crashing down on to the glass top of the display case, four gemstones popped out and tumbled to the floor. The look on the SA’s face was one of horror...I handed the ruins back to him and booked it. Still waiting for them to call me about a black SubC, have been waiting years now. I am sure the call will be coming any day. Also they stopped sending me a Christmas card each year since the incident

Chadridv · 26 February 2020, 12:34 AM

Quote:

Originally Posted by macrowatch

How do I do that for a SS Daytona?

Exactly.

When I was in high school, I had a friend bet me the price of a 40oz beer that he would get the store clerk to sell it to us (no fake id). I took the bet, he walked up to the fridge, grabbed the beer, opened it and slammed a third of it. The clerk ran over and was like you have to pay for that!! my friend looked at me and said, pay the man.

BDII · 26 February 2020, 01:47 AM

Ah, I’ve got experience with this at the AD at Kaanapali in Maui a few years back...

Dropped a used Cellini while taking it off...

Came in a made it clear I wasn’t ready to purchase anything, but was gearing up for a purchase after I hit a goal with my company. (Tried on the WG Pepsi... drool)

As I was leaving, a different SA approached and insisted I try on a used Cellini... he was pressuring me to buy something. I thought what the heck, I’ll make the guy happy and head on my way... then I dropped it while taking it off

Miraculously there was no damage... externally anyway.

After it dropped he said “you know I can make you buy this now, right?” And proceeded to call me arrogant, and too “comfortable around watches”. I apologized, but reminded him I didn’t want to try it on in the first place...I told him I wasn’t going to buy it and he asked me to leave.

I’ve never been made to feel like this guy did before or since at an AD. It’s the one and only time I’ve experienced high pressure sales tactics at a Rolex AD.

Sent from my iPhone using Tapatalk

Chadridv · 26 February 2020, 04:03 AM

Quote:

Originally Posted by BDII

Ah, I’ve got experience with this at the AD at Kaanapali in Maui a few years back...

Dropped a used Cellini while taking it off...

Came in a made it clear I wasn’t ready to purchase anything, but was gearing up for a purchase after I hit a goal with my company. (Tried on the WG Pepsi... drool)

As I was leaving, a different SA approached and insisted I try on a used Cellini... he was pressuring me to buy something. I thought what the heck, I’ll make the guy happy and head on my way... then I dropped it while taking it off

Miraculously there was no damage... externally anyway.

After it dropped he said “you know I can make you buy this now, right?” And proceeded to call me arrogant, and too “comfortable around watches”. I apologized, but reminded him I didn’t want to try it on in the first place...I told him I wasn’t going to buy it and he asked me to leave.

I’ve never been made to feel like this guy did before or since at an AD. It’s the one and only time I’ve experienced high pressure sales tactics at a Rolex AD.

Sent from my iPhone using Tapatalk

That's terrible. What AD was this?

24 February 2020, 06:31 AM	#1
Rolex1983 Banned Join Date: Feb 2020 Location: N/A Posts: 76	What happens if you damage a Rolex while viewing it at store? just curious if you scratch it or drop it etc while trying it on at the store, I wonder if it's happened to anyone and what happened as a result.

24 February 2020, 06:57 AM	#10
Jocke 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2006 Real Name: Jocke Location: Sweden Watch: A dozen of Rolex's Posts: 22,510	That is impossible with no watches at the displays. __________________ This message is written in perfect swenglish. What is best a custom Rolex or a Rolex that is stuck in custom? Buy a professional camera and you´re a professional photographer, buy a flute and you own a flute.

25 February 2020, 02:44 PM	#15
jets "TRF" Member Join Date: Dec 2008 Real Name: Mario Location: CANADA Posts: 2,483	You drop it, you drop off the 'list' __________________ ♛ DJII 116234 · Submariner 126610LV · Yacht Master 42 226659 ✿ Pelagos 25600TN Ω X-33 Speedmaster Skywalker · 1861 Speedmaster Modsukoshi · SMP 2254.50 · SMP 2230.50 NAC · Seamaster 300 166.0324 · Genève 162.037 Seiko SLA033 Willard · SKX007

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24 February 2020, 06:33 AM	#2
Paterson "TRF" Member Join Date: Oct 2018 Location: Scotland Watch: ♛116710LN Posts: 14	you break, you pay or i'd assume that would be the case. At the very least you would have to pay to repair it.

24 February 2020, 06:36 AM	#4
RJRJRJ "TRF" Member Join Date: Aug 2011 Location: USA Posts: 3,496	I'm sure they have insurance to cover it. That's been the running joke though recently, if they let you try on a Daytona that they can't sell you, just drop it and then maybe they'll force you to buy it.

24 February 2020, 06:37 AM	#6
Geckobros "TRF" Member Join Date: Nov 2019 Location: Arrakis Posts: 873	If it is a hot model, they probably rejoice as they now can sell it as used.

24 February 2020, 06:54 AM	#8
RyanJ "TRF" Member Join Date: Mar 2019 Location: Atlantis Posts: 1,431	I am sure once this occurs, the AD will make up some new "Rolex Policy" on the fly to cover it.

24 February 2020, 06:56 AM	#9
AJMarcus "TRF" Member Join Date: Nov 2010 Real Name: AJ Location: USA Watch: Swiss Posts: 5,205	Same as if you damage a car on a test drive. You’re paying for it

24 February 2020, 07:40 AM	#12
dwjez14 2024 Pledge Member Join Date: Nov 2018 Real Name: Danny Location: Mansfield , Texas Watch: All of them Posts: 2,380	You just run out the door real fast haha

24 February 2020, 07:52 AM	#13
Brew "TRF" Member Join Date: Mar 2018 Real Name: Larry Location: Finger Lakes Posts: 6,007	Absent the AD letting me resize the watch to try it on, how could I damage it? I'll likely slip the watch on while hovering over the empty case, so it can't fall far.

25 February 2020, 02:46 PM	#16
BigBoy17 "TRF" Member Join Date: Jan 2019 Real Name: Nik Location: NYC Posts: 1,166	Nothing. You walk out.

25 February 2020, 02:52 PM	#17
frequentflyer "TRF" Member Join Date: Dec 2010 Location: UAE Watch: GMT IIc, 16750 Posts: 285	Nothing, I saw a salesperson drop a Rolex face down on tile while he was sitting down. He rubbed it with a cloth and put it back in the case!

25 February 2020, 06:49 PM	#18
Simon_jrees "TRF" Member Join Date: Feb 2020 Real Name: Simon Location: Wales Watch: whichever I wear Posts: 830	Generally at my local AD they sit you down to try things on at a desk, so damaging anything wouldn't be easy. I'm sure they're covered but best to keep some money with you just in case.

25 February 2020, 07:13 PM	#19
jeorge "TRF" Member Join Date: Jan 2020 Location: U.S.A Posts: 139	If you go in a store pick up some item on your own, getting no permission to do so you pay. Now when a sales persons hands you and item like a watch and you accidentally damage it. It's on them. they let you handle the item all liability is on the store.

25 February 2020, 07:27 PM	#22
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,608	Dont worry,the sales persons do a better job than you can even dream off .

25 February 2020, 11:01 PM	#25
iliketime "TRF" Member Join Date: Feb 2016 Real Name: Jack Location: NYC Watch: 16570, 16710 Posts: 1,534	they do have display only models, at least thats all they had in the airports I passed by lately. I suppose these are akin to the shells they have at baselworld for the photo shoots.

25 February 2020, 11:57 PM	#27
cdubg21 Banned Join Date: Jan 2019 Location: Earth Watch: 116610LV Posts: 469	I went in looking for the least expensive datejust I could get my hands on and with no intention of buying anything else, tried on a YG Rainbow Daytona. As I was slipping it off my wrist to hand back to the SA it came crashing down on to the glass top of the display case, four gemstones popped out and tumbled to the floor. The look on the SA’s face was one of horror...I handed the ruins back to him and booked it. Still waiting for them to call me about a black SubC, have been waiting years now. I am sure the call will be coming any day. Also they stopped sending me a Christmas card each year since the incident

26 February 2020, 01:47 AM	#29
BDII "TRF" Member Join Date: Oct 2018 Location: GMT -5 Watch: Rolex 126710 BLRO Posts: 776	Ah, I’ve got experience with this at the AD at Kaanapali in Maui a few years back... Dropped a used Cellini while taking it off... Came in a made it clear I wasn’t ready to purchase anything, but was gearing up for a purchase after I hit a goal with my company. (Tried on the WG Pepsi... drool) As I was leaving, a different SA approached and insisted I try on a used Cellini... he was pressuring me to buy something. I thought what the heck, I’ll make the guy happy and head on my way... then I dropped it while taking it off Miraculously there was no damage... externally anyway. After it dropped he said “you know I can make you buy this now, right?” And proceeded to call me arrogant, and too “comfortable around watches”. I apologized, but reminded him I didn’t want to try it on in the first place...I told him I wasn’t going to buy it and he asked me to leave. I’ve never been made to feel like this guy did before or since at an AD. It’s the one and only time I’ve experienced high pressure sales tactics at a Rolex AD. Sent from my iPhone using Tapatalk

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