Patek service centre turnaround time

[SydR]

Hi,

It’s been four weeks since I took my Patek Calatrava 3569 into my local AD for a service and was told I would know in a few weeks the extent of the work needed and cost.

As I had not heard anything I contacted the AD for an update and they have asked the same of the service centre.

Anyone had recent experience of getting a watch serviced and what was the timescale?

[Russell996]

Originally Posted by SydR

Hi,

It’s been four weeks since I took my Patek Calatrava 3569 into my local AD for a service and was told I would know in a few weeks the extent of the work needed and cost.

As I had not heard anything I contacted the AD for an update and they have asked the same of the service centre.

Anyone had recent experience of getting a watch serviced and what was the timescale?

Rhone do a great job in the UK but obviously we are in difficult times. Last watch I had serviced was quoted at 12 weeks and came back in 8.

[SydR]

Originally Posted by Russell996

Rhone do a great job in the UK but obviously we are in difficult times. Last watch I had serviced was quoted at 12 weeks and came back in 8.

Thanks. So 20 weeks overall?

Seems my AD is a little out of touch with the current situation as they are still saying 3 weeks for a quote.

[fsprow]

Much better, in my view, to deal with the RSC directly.

[SydR]

Originally Posted by fsprow

Much better, in my view, to deal with the RSC directly.

RSC? Assuming it means Rolex Service Centre so not much good for a Patek.

[jfriedkin]

As your watch is over 20 years old, it will be sent to Geneva for an estimate. The estimate can take 4-8 weeks. The estimate is $500 and will be applied to the service if you go forward. Patek will also give you an estimate of how long it will take to service. The last vintage watch I sent in came back in 37 weeks. Keep us in the loop.

[SydR]

Originally Posted by jfriedkin

As your watch is over 20 years old, it will be sent to Geneva for an estimate. The estimate can take 4-8 weeks. The estimate is $500 and will be applied to the service if you go forward. Patek will also give you an estimate of how long it will take to service. The last vintage watch I sent in came back in 37 weeks. Keep us in the loop.

Thanks, good information.

[fsprow]

Originally Posted by SydR

RSC? Assuming it means Rolex Service Centre so not much good for a Patek.

How true -- need my cup of coffee.

[Russell996]

Originally Posted by SydR

Thanks. So 20 weeks overall?

Seems my AD is a little out of touch with the current situation as they are still saying 3 weeks for a quote.

No, 8 weeks in total. Estimate was 12 and it arrived early.
Interestingly this is a Gondolo from 1997 and it was handled in the UK.

[scurfa]

The last two U.K. services have taken 10 weeks but on one occasion the AD chased them up and hurried it along, one of the watches had to go back and have more work and that took six weeks, check your watch over thoroughly when you pick it up.


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[SydR]

Originally Posted by Russell996

No, 8 weeks in total. Estimate was 12 and it arrived early.
Interestingly this is a Gondolo from 1997 and it was handled in the UK.

Mine has the 350 movement which I am not sure is handled in the UK.

[WWC]

11 weeks.

The service center sent it back to Geneva. If they’re able to service it locally then I would say 8 weeks.

[Murcielagoboy2]

Originally Posted by Russell996

Rhone do a great job in the UK but obviously we are in difficult times. Last watch I had serviced was quoted at 12 weeks and came back in 8.

Same here.
But it was a fairly basic 5127.

[Billfav]

Of a almost 30 year old perpetual calendar - they quoted 4 months. Was sent in mid July of this year.

[Mr. Miami]

Originally Posted by Billfav

Of a almost 30 year old perpetual calendar - they quoted 4 months. Was sent in mid July of this year.

wow. that’s not bad at all.

[SydR]

Got an update today from the AD.

PP say, as expected, things are taking a bit longer due to Covid and that they have my watch in Geneva.

[bonsai-man]

Originally Posted by SydR

Got an update today from the AD.

PP say, as expected, things are taking a bit longer due to Covid and that they have my watch in Geneva.

Won’t be long now.

[SydR]

Originally Posted by bonsai-man

Won’t be long now.

Hope so

[SydR]

Now seven weeks and still no sign of quote

[Russell996]

Originally Posted by SydR

Now seven weeks and still no sign of quote

The UK service centre is shut. I enquired from my AD a week ago about a battery change on my wife’s piece and they confirmed they can send the piece to Rhone where it will be received but that the centre is shut during the current lockdown. I assume this means no communication from Geneva during this period.

[SydR]

I would have thought communications would still get through as a lot of places still have call handlers working, though many from home.

Looks like, from the graphs, that Switzerland is having a second spike too so likely seeing increased restrictions at the Geneva end.

Good job I’ve no events for the foreseeable future where I’d want to wear the watch in question.

Currently it’s illegal for me to leave my city for anything other than essential travel.

[SydR]

11 weeks and counting.

[Patton250]

Originally Posted by SydR

11 weeks and counting.

Just to get a quote?

[SydR]

Originally Posted by Patton250

Just to get a quote?

Yes

[Patton250]

Originally Posted by SydR

Yes

I’m sorry man. It must be the covid thing.

[SydR]

No doubt it is.

Hopefully have it back in time for next summer

[jfriedkin]

If you plan on having it serviced, next summer is OUT.

[SydR]

Originally Posted by jfriedkin

If you plan on having it serviced, next summer is OUT.

What makes you say that? There are another 26 weeks till summer 2021 begins.

[jfriedkin]

I wouldn't get your hope up. My experience with vintage service is it's getting longer not shorter. As I had mentioned in my previous post my last service was 37 weeks.

And you don't yet have an estimate after 11 weeks.....

[SydR]

Looks like I have a while longer to wait.