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TimeToWatch · 19 January 2020, 07:43 AM

Was at the mall today and popped into the local AD. They had an entire case completely empty of watches. Laughing at the irony of a store with around 30 customers in it and a completely empty case, I went to take a photo.

A sales rep who'd been watching me like a hawk quickly pounced and barked "no photos". I retorted, "not much to photograph here", making reference to the empty case and he just sort of nodded.

Has anyone else experienced this?? Having bought a few watches from this AD and having had no problem taking photos before, I was taken aback. Guy didn't offer to assist us at all, just barking commands. I left immediately after - poor customer service IMO regardless of their "policy".

Rosex · 19 January 2020, 07:49 AM

Nope. I take pictures and have never experienced a problem.

reddog4063 · 19 January 2020, 07:53 AM

They dont have anything they are gonna sell you so who cares if they get mad. Take the picture.

Bozack90 · 19 January 2020, 08:00 AM

I could see it but have never tested the waters, if I do take a photo its usually the displays they have outside for folks who walk by

garyk · 19 January 2020, 08:00 AM

Sorry to hear that. What happened to customer service? Complain to Rolex. Maybe they will fill the case while they are at it...

DoxaDavid · 19 January 2020, 08:05 AM

I would have still taken them. What are they going to do, call the photo police?

TimeToWatch · 19 January 2020, 08:11 AM

Quote:

Originally Posted by Rosex

Nope. I take pictures and have never experienced a problem.

That's been my experience as well.

Quote:

Originally Posted by reddog4063

They dont have anything they are gonna sell you so who cares if they get mad. Take the picture.

Quote:

Originally Posted by DoxaDavid

I would have still taken them. What are they going to do, call the photo police?

Very good point

Quote:

Originally Posted by garyk

Sorry to hear that. What happened to customer service? Complain to Rolex. Maybe they will fill the case while they are at it...

I guess customer service isn't needed if you don't have any watches to sell

These guys used to have every SS sports model aside from the Daytona and just about every PM model including the SARU and crazy PM/gemstone watches. Very slim picking these days, mostly DD and DJ.

RHIII · 19 January 2020, 08:15 AM

That’s just plain ridiculous.

Did they have a Rolex buildout? maybe they’re just embarrassed for invention $200k plus for 0 inventory...

TimeToWatch · 19 January 2020, 08:17 AM

Quote:

Originally Posted by RHIII

That’s just plain ridiculous.

Did they have a Rolex buildout? maybe they’re just embarrassed for invention $200k plus for 0 inventory...

Yeah they do. I think they coincidentally completely redid their buildout prior to the shortage...

The Libertine · 19 January 2020, 08:18 AM

Their store, their prerogative.

worldofoyster · 19 January 2020, 08:22 AM

the sa was just being an azz. i have taken a few photos before and never had problem

TimeToWatch · 19 January 2020, 08:22 AM

Quote:

Originally Posted by The Libertine

Their store, their prerogative.

Agreed, but what if I was taking a picture of a watch I was considering buying? Would you buy from a guy barking orders at you? If you really don't want me taking pictures, introduce yourself and ask if you can help and then mention that as an aside. Otherwise, they risk scaring off a customer willing to spend $$$$.

nick800 · 19 January 2020, 08:24 AM

I really don’t get the fascination with taking pics at AD’s. It would make me feel like a moron to be doing it. They know the only reason someone would take pics is to share it on social media

TimeToWatch · 19 January 2020, 08:27 AM

Quote:

Originally Posted by nick800

I really don’t get the fascination with taking pics at AD’s. It would make me feel like a moron to be doing it. They know the only reason someone would take pics is to share it on social media

What isn't there to get? If there's a watch you like that you're considering buying or would like to see in person and try on, you go to the AD and can take pics.

GoFrogs · 19 January 2020, 08:28 AM

Quote:

Originally Posted by RHIII

That’s just plain ridiculous.

Did they have a Rolex buildout? maybe they’re just embarrassed for invention $200k plus for 0 inventory...

I was told by my AD that the buildout was mandatory down to the signage and stools. I looked and the stools are actually made in Italy.

Sent from my iPhone using Tapatalk

MTdweller · 19 January 2020, 08:37 AM

Silly policy, although it would be embarrassing to be a Rolex AD with zero Rolex watches.

Tangier11 · 19 January 2020, 08:41 AM

I would have snapped it anyway

Chewbacca · 19 January 2020, 08:44 AM

If you're on camera, they're on camera.

nick800 · 19 January 2020, 10:57 AM

Quote:

Originally Posted by TimeToWatch

What isn't there to get? If there's a watch you like that you're considering buying or would like to see in person and try on, you go to the AD and can take pics.

That’s different than taking pics of empty cases. Or don’t you get that?

RHIII · 19 January 2020, 11:01 AM

Quote:

Originally Posted by GoFrogs

I was told by my AD that the buildout was mandatory down to the signage and stools. I looked and the stools are actually made in Italy.

Sent from my iPhone using Tapatalk

Agree. I’m pretty certain it is as well. My AD did it years ago - it’s the individual ADs ‘investment’ in the Rolex branding - and I know its not cheap!!

Sent from my iPhone using Tapatalk

JayHantz · 19 January 2020, 11:03 AM

I agree this is ridiculous. I take pictures all the time in mine....albeit the lighting is horrid.

kieselguhr · 19 January 2020, 11:07 AM

My SA at my AD offers to take pictures when I snap a photo of watches.

dtwer · 19 January 2020, 11:10 AM

Quote:

Originally Posted by The Libertine

Their store, their prerogative.

This.

GGGMT · 19 January 2020, 11:18 AM

Never had an issue. They were embarrassed. And they should be.

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Jona · 19 January 2020, 11:21 AM

I had an AD tell me I couldn't pull out a piece of paper and write down model #'s and prices. I never went back and they are now closed.

Mystro · 19 January 2020, 11:30 AM

They are a retail salesman with the same clout as the McDonalds employee asking you not to take a pic. You could have been really ignorant and said...”Well since you don’t have any watches to sell, maybe you can sell pretzels at the food court, I hear they got lots of those and are hiring.”

r_afficionado · 19 January 2020, 11:33 AM

I am one of those people whom enjoy a good civilized argument. Saying I would have asked to see where this is posted for me to know such policy. If not visibly posted then would ask to see the printed policy and then would as to speak to manager. In the end as it is private property they can say and do whatever they want in their store...

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Flyfisher · 19 January 2020, 11:40 AM

One angle not mentioned is security. Documenting, through photos, the layout of the store could be a security issue, and therefore against their policy.

You just want to make fun of the situation. Next person might be doing it to plan a smash and grab (when the store's one allotted DJ comes in).

Calatrava r · 19 January 2020, 11:58 AM

Quote:

Originally Posted by The Libertine

Their store, their prerogative.

I agree. When in a private business one should abide by their policies.

Ichiran · 19 January 2020, 12:00 PM

As in completely empty? Not even 2 tones are displayed? That's not my experience. I have never seen a Rolex AD with no watches including 2 tones.

19 January 2020, 07:43 AM	#1
TimeToWatch Banned Join Date: Dec 2013 Location: TRF Watch: Rolex & AP Posts: 1,757	No pictures at AD? Was at the mall today and popped into the local AD. They had an entire case completely empty of watches. Laughing at the irony of a store with around 30 customers in it and a completely empty case, I went to take a photo. A sales rep who'd been watching me like a hawk quickly pounced and barked "no photos". I retorted, "not much to photograph here", making reference to the empty case and he just sort of nodded. Has anyone else experienced this?? Having bought a few watches from this AD and having had no problem taking photos before, I was taken aback. Guy didn't offer to assist us at all, just barking commands. I left immediately after - poor customer service IMO regardless of their "policy".

19 January 2020, 07:53 AM	#3
reddog4063 "TRF" Member Join Date: Feb 2012 Location: NYC Posts: 216	They dont have anything they are gonna sell you so who cares if they get mad. Take the picture. __________________ King of the Air Please note, all of my posts are meant to spark discussion to make the board fun. I do not need advice and consent, I am having fun here

19 January 2020, 08:00 AM	#5
garyk 2024 Pledge Member Join Date: Oct 2009 Real Name: Gary Location: USA Watch: Daytona Posts: 11,038	Sorry to hear that. What happened to customer service? Complain to Rolex. Maybe they will fill the case while they are at it... __________________

19 January 2020, 08:05 AM	#6
DoxaDavid "TRF" Member Join Date: Jan 2008 Real Name: David Location: Minneapolis, Mn Posts: 3,265	I would have still taken them. What are they going to do, call the photo police? __________________ DOXA-AFICIONADO "It has been my experience that folks who have no vices have very few virtues. " Abraham Lincoln 1809-1865

19 January 2020, 07:49 AM	#2
Rosex "TRF" Member Join Date: May 2014 Location: EU Posts: 320	Nope. I take pictures and have never experienced a problem.

19 January 2020, 08:00 AM	#4
Bozack90 "TRF" Member Join Date: Apr 2019 Location: Chowdaland Watch: Out Posts: 596	I could see it but have never tested the waters, if I do take a photo its usually the displays they have outside for folks who walk by

19 January 2020, 08:15 AM	#8
RHIII Member Join Date: Jul 2014 Real Name: Roger Location: ... Watch: AP/Rolex/PP Posts: 6,309	That’s just plain ridiculous. Did they have a Rolex buildout? maybe they’re just embarrassed for invention $200k plus for 0 inventory...

19 January 2020, 08:18 AM	#10
The Libertine Banned Join Date: May 2014 Real Name: Mike Location: BOS Watch: 16710;14060;214270 Posts: 6,375	Their store, their prerogative.

19 January 2020, 08:22 AM	#11
worldofoyster "TRF" Member Join Date: Nov 2019 Real Name: Vincent Location: 215 Watch: SS Sub Posts: 1,766	the sa was just being an azz. i have taken a few photos before and never had problem

19 January 2020, 08:24 AM	#13
nick800 "TRF" Member Join Date: Feb 2017 Location: USA Posts: 1,578	I really don’t get the fascination with taking pics at AD’s. It would make me feel like a moron to be doing it. They know the only reason someone would take pics is to share it on social media

19 January 2020, 08:37 AM	#16
MTdweller "TRF" Member Join Date: Jul 2015 Real Name: Ty Location: West Coast Watch: the time fly! Posts: 1,475	Silly policy, although it would be embarrassing to be a Rolex AD with zero Rolex watches.

19 January 2020, 08:41 AM	#17
Tangier11 Banned Join Date: Sep 2017 Real Name: Paul Location: Southern Virginia Watch: ROLEX Posts: 2,544	I would have snapped it anyway

19 January 2020, 08:44 AM	#18
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,113	If you're on camera, they're on camera.

19 January 2020, 11:03 AM	#21
JayHantz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2018 Real Name: Jonathan Location: Texas Watch: @Escapementt Posts: 9,842	I agree this is ridiculous. I take pictures all the time in mine....albeit the lighting is horrid.

19 January 2020, 11:07 AM	#22
kieselguhr "TRF" Member Join Date: May 2013 Real Name: Nick Location: Las Vegas Watch: 1601 Posts: 10,421	My SA at my AD offers to take pictures when I snap a photo of watches.

19 January 2020, 11:18 AM	#24
GGGMT 2024 Pledge Member Join Date: Aug 2013 Location: Itinerant Watch: 79010sg Posts: 8,063	Never had an issue. They were embarrassed. And they should be. Sent from my iPhone using Tapatalk

19 January 2020, 11:21 AM	#25
Jona Banned Join Date: May 2019 Location: USA Watch: 116618LN Posts: 1,399	I had an AD tell me I couldn't pull out a piece of paper and write down model #'s and prices. I never went back and they are now closed.

19 January 2020, 11:30 AM	#26
Mystro 2024 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 14,711	They are a retail salesman with the same clout as the McDonalds employee asking you not to take a pic. You could have been really ignorant and said...”Well since you don’t have any watches to sell, maybe you can sell pretzels at the food court, I hear they got lots of those and are hiring.”

19 January 2020, 11:33 AM	#27
r_afficionado Banned Join Date: Mar 2019 Location: AZ Watch: a few Posts: 1,068	I am one of those people whom enjoy a good civilized argument. Saying I would have asked to see where this is posted for me to know such policy. If not visibly posted then would ask to see the printed policy and then would as to speak to manager. In the end as it is private property they can say and do whatever they want in their store... Sent from my SM-G965U using Tapatalk

19 January 2020, 11:40 AM	#28
Flyfisher "TRF" Member Join Date: Dec 2007 Location: Mid Atlantic Posts: 237	One angle not mentioned is security. Documenting, through photos, the layout of the store could be a security issue, and therefore against their policy. You just want to make fun of the situation. Next person might be doing it to plan a smash and grab (when the store's one allotted DJ comes in).

19 January 2020, 12:00 PM	#30
Ichiran 2024 Pledge Member Join Date: Jan 2018 Real Name: Michael Location: Dotonbori Watch: Mostly blue dials Posts: 7,623	As in completely empty? Not even 2 tones are displayed? That's not my experience. I have never seen a Rolex AD with no watches including 2 tones.

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