2021 BLRO needs service?

[stevestil]

2021 Pepsi picked up from my AD at the beginning of 2021. not my daily but It definitely gets a good amount of wear. I have noticed lately the watch runs slower than my other watches. Honestly; im not an accuracy nut and I don’t always check the accuracy on my watches, but I have noticed the Pepsi stands out as it is the only watch that within a few hours of wearing is consistently running -2 or -3 which may seem fine to most, but it is the only watch I have that isn’t spot on all day while on my wrist if I’ve set the time properly in the morning once it goes on my wrist. Now that I noticed it, I can’t unnotice it!

I expect deviations the next morning after I’ve set my watch down for the evening but my Pepsi loses time within 2 hours of wearing it.

For those who have had the issue with the movement, is this how it starts? Should I leave it alone? Send it in for service?

It’s under warranty so I don’t mind sending it in. Don’t really want to be without the watch for weeks at a time, and also if it is the dreaded movement issue, doesn’t seem like there is a fix for it and I don’t want to be dealing with this same problem every few years.

Any input helps! Thanks!


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[Easy E]

Send it in. Your location says NYC, if that’s accurate just take it to the Long Island RSC. Last one I sent in was 4 weeks exactly door to door to door. I can’t say if the fix is permanent, but the last two I sent in run great currently.

[vesnyder]

That is how the issues started with my 2019 GMT CHNR. It got progressively worse. Good luck!

[stevestil]

Originally Posted by Easy E

Send it in. Your location says NYC, if that’s accurate just take it to the Long Island RSC. Last one I sent in was 4 weeks exactly door to door to door. I can’t say if the fix is permanent, but the last two I sent in run great currently.

Thanks! Where is the Long Island RSC?


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[Old Expat Beast]

Might as well get it dealt with now, as I suspect the waiting time will only get longer as the 32xx issue gradually gets more well-known and more people start checking or noticing their watches slowing down.

[stevestil]

Originally Posted by Old Expat Beast

Might as well get it dealt with now, as I suspect the waiting time will only get longer as the 32xx issue gradually gets more well-known and more people start checking or noticing their watches slowing down.

Yep, I think you’re right. I’ll stop by RSC this week and see what they say.


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[Cassian739]

Originally Posted by stevestil

Thanks! Where is the Long Island RSC?

If you are in Manhattan, the official NY RSC is at 650 Fifth Ave x 52nd.

https://www.rolex.com/en-us/watch-ca...k-unitedstates

[stevestil]

Originally Posted by Cassian739

If you are in Manhattan, the official NY RSC is at 650 Fifth Ave x 52nd.

https://www.rolex.com/en-us/watch-ca...k-unitedstates

Yes, that I knew! I serviced my Serti dial submariner there. Wasn’t aware of a Long Island one, though.


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[Cassian739]

Originally Posted by stevestil

Yes, that I knew! I serviced my Serti dial submariner there. Wasn’t aware of a Long Island one, though.

Me neither, I always thought Long Island service centers are associated with ADs. But, who knows, maybe LI is where the NY RSC sends watches for actual service. IDK.

[Easy E]

Originally Posted by stevestil

Thanks! Where is the Long Island RSC?


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12-16 43rd AVe, Long Island, NY 11101

Supposedly that’s where 32xx warranty issues are handled.

[Cassian739]

I found another thread on this, I guess it's a Warehouse and Distribution center plus they do some technical repairs there as well.

RSC Long Island City Warranty Service
https://www.rolexforums.com/showthread.php?t=779029

[stevestil]

Originally Posted by Easy E

12-16 43rd AVe, Long Island, NY 11101

Supposedly that’s where 32xx warranty issues are handled.

Got it. That’s in Long Island city. Not open to the public so I assume 5th ave is the way to go


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[JMGoodnight369]

Sorry to hear about it OP. I’ve had 2/3 32xx movements go in for service. Both I dropped off in person in NYC and they told me they get sent to Lititz PA for warranty work. I actually got so sick of dealing with the issue that I traded the 3rd 32xx for an older 3186 GMT so I wouldn’t have to worry about it. Hopefully Rolex does right and not only gets this sorted but also will extend some kind of warranty on the movement after the initial 5 years as this is clearly a manufacturer flaw and we shouldn’t be expected to pay $700-1000 every couple years for a watch that clearly says in the warranty only needs every 10 years. Better to drop it off sooner than later as I’m sure they are starting to get piled up. My last warranty service was dropped off early February and I didn’t get it back until late April and that was “rushed”.

[airchitect]

I’ve had two Pepsis. The first was sent in due to suddenly being way slow. Sent to pa to have the lubricants redone as they were deemed to be gumming up. They beat the watch up so I ended up with a replacement. The later one has had no issue.


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[ArtNouveau]

My BLRO became erratic right around two years, mostly slow but not consistent at all. My AD sent it to Dallas RSC, I got it back in about a month, and it’s been good for almost three years now.
And yes, AFAIK the LIC location probably houses the RSC now but no public access there. I believe there is still some intake center on 5th Ave.

[996marty]

Doesn’t sound good and hopefully it will get sorted by the RSC

[padi56]

Originally Posted by stevestil

2021 Pepsi picked up from my AD at the beginning of 2021. not my daily but It definitely gets a good amount of wear. I have noticed lately the watch runs slower than my other watches. Honestly; im not an accuracy nut and I don’t always check the accuracy on my watches, but I have noticed the Pepsi stands out as it is the only watch that within a few hours of wearing is consistently running -2 or -3 which may seem fine to most, but it is the only watch I have that isn’t spot on all day while on my wrist if I’ve set the time properly in the morning once it goes on my wrist. Now that I noticed it, I can’t unnotice it!

I expect deviations the next morning after I’ve set my watch down for the evening but my Pepsi loses time within 2 hours of wearing it.

For those who have had the issue with the movement, is this how it starts? Should I leave it alone? Send it in for service?

It’s under warranty so I don’t mind sending it in. Don’t really want to be without the watch for weeks at a time, and also if it is the dreaded movement issue, doesn’t seem like there is a fix for it and I don’t want to be dealing with this same problem every few years.

Any input helps! Thanks!


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Bet if it was gaining 2-3 seconds you would not even notice it, but because of the internet hysteria over the 32 movements now its noticed because it loosing a few seconds .But keep a close eye on it if it starts loosing well over precision Rolex spec send it in to RSC to be looked at.

[Harry-57]

If it's less than five years old it's under the original warranty. If it's more than 2 seconds out a day it's out of manufacturer spec. I'm not sure this would get my attention but if it bothered me I would not hesitate to send it in. In your situation I would be inclined to wait in case the accuracy improves or deteriorates more, but it's your call and you are well covered.

[travisb]

Originally Posted by Harry-57

If it's less than five years old it's under the original warranty. If it's more than 2 seconds out a day it's out of manufacturer spec. I'm not sure this would get my attention but if it bothered me I would not hesitate to send it in. In your situation I would be inclined to wait in case the accuracy improves or deteriorates more, but it's your call and you are well covered.

This is my take on it as well.

[brandrea]

Hi Steve, I’m curious about your observations …

I hear you saying that you wear your Pepsi and within 2 hours or so, you notice it’s losing 2 or 3 seconds.

Is it fully wound?
How much time does it lose in a 24 hour period?

If it’s losing 2-3 seconds per day I’d leave it be. If it’s losing 2-3 seconds every 2-3 hours (like 30 seconds a day), then I’d have it looked at.

I think it’s important to know how much time it’s losing in 24 hours or maybe even like a week for me to make a decision.

[EEpro]

Originally Posted by JMGoodnight369

I actually got so sick of dealing with the issue that I traded the 3rd 32xx for an older 3186 GMT so I wouldn’t have to worry about it.

I sold my LV sub last week and I'm looking for an unpolished hulk right now.

[stevestil]

Originally Posted by brandrea

Hi Steve, I’m curious about your observations …

I hear you saying that you wear your Pepsi and within 2 hours or so, you notice it’s losing 2 or 3 seconds.

Is it fully wound?
How much time does it lose in a 24 hour period?

If it’s losing 2-3 seconds per day I’d leave it be. If it’s losing 2-3 seconds every 2-3 hours (like 30 seconds a day), then I’d have it looked at.

I think it’s important to know how much time it’s losing in 24 hours or maybe even like a week for me to make a decision.

Hi! Yes- it’s always fully wound. I don’t think it’s losing 30 seconds a day. I wear the Pepsi for 2-3 days at a time usually but sometimes less. I will notice it being anywhere from -2 , -3 while I’m wearing it to -5 sometimes in the morning when I put it back on and it’s been in a certain position all night. I haven’t worn it for a week straight and actually paid attention but maybe I should do that to see if I should send it in.


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[brandrea]

Originally Posted by stevestil

Hi! Yes- it’s always fully wound. It’s not losing 30 seconds a day. I wear the Pepsi for 2-3 days at a time usually but sometimes less. I will notice it being anywhere from -2 , -3 while I’m wearing it to -5 sometimes in the morning when I put it back on and it’s been in a certain position all night. I haven’t worn it for a week straight and actually paid attention but maybe I should do that to see if I should send it in.


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Thanks for clarifying that Steve.

In this case I would leave it be, but that’s just me.

There’s no right or wrong answer of course.

As you know, the spectrum of opinion varies on this matter from: folks who wouldn’t own a 32xx movement because they believe they’re inherently flawed, to others who don’t have issues or aren’t bothered.m

Where I can relate to your situation, is that once you see something, you can’t unsee it. I guess you’ll have to decide if it’s worth it to you.

The watch sounds like it’s still running at COSC specs

[1William]

I would take it in to a watch maker and have them put it on a time graph and see what it says. With that information I would make a decision. At more than 5 seconds a day the watch needs to either be adjusted or serviced.

[stevestil]

Amplitude is low! Just left the watch maker at Bucherer. It’ll need to go to RSC


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[EEpro]

Originally Posted by stevestil

Amplitude is low! Just left the watch maker at Bucherer. It’ll need to go to RSC


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That's the sickness.

[Big J]

I noticed my DateJust was off compared to my others around this time last year. It seemed that it started running slow around 10-12 s/day. I waited until this year to send it in for warranty work. The authorized dealer sent it to Lititz, PA. It came back six weeks later, it runs around 2-3 s/day fast now.

[saxo3]

Originally Posted by stevestil

Amplitude is low! Just left the watch maker at Bucherer. It’ll need to go to RSC

How low? You have some numbers for amplitudes and rates? I assume Bucherer has tested the 3285 movement after full winding. Did they show or give you the timegrapher printout?

[stevestil]

Originally Posted by saxo3

How low? You have some numbers for amplitudes and rates? I assume Bucherer has tested the 3285 movement after full winding. Did they show or give you the timegrapher printout?

They didn’t, but they said the amplitude was between 240-245


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[saxo3]

Originally Posted by stevestil

They didn’t, but they said the amplitude was between 240-245

Which positions? Any info about the rates?
What was Bucherer's conclusion?