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Romulux · 7 November 2017, 01:10 PM

Hello guys. I'm gonna talk about my problems with ABC since it seems like I've hit a dead end.

Last summer during my visit to LA I brought my Autavia 11630 to ABC. This forum is one of the reasons I brought it there. I visit LA probably a couple times a year so it is good to have a reputable vintage service vendor within reach.

Alex took my watch on June 24, 2017 and Aaron handled the rest of the communication. I had already returned to Indonesia in July so I would just let them work on it and take their time.

We hit a major problem where the previous watchmaker probably botched the chrono pusher screw hole threads and I set up a phone call to discuss this. They said this will add into the time and cost but will keep me updated once the service experts decided the best solution. This was..early August 2017.

They apologized on the lack of communication and promised to get back to me. The last email correspondence was August 11 and it was silence since then.

I calculated the time difference and called in a couple weeks ago. A staff whom I didn't remember the name checked my service ticket number and promised to relay my message since Aaron was out of town. Expect a response sometime next week, he said.

Still I receive nothing. Tried calling them today at about 5.30PM PST but went to voicemail.

Now I am frustrated with the way this is going. I wouldn't mind a vintage service taking a long time to do, but the extreme lack of communication is worrying. I do check my Spam folder and occasionally used Whatsapp to get a response. In fact the last call was made through Whatsapp so I know they check them.

I will be back in LA late in December so that is the only time I can get a face to face. If any of the ABC staff members are in this forums I appreciate if we can get in touch.

I hate to have to bring this issue in public, even moreso as my first post here, but I have few other options.

Romulux · 9 November 2017, 11:32 AM

Finally got in touch with them.

Al1969 · 9 November 2017, 04:09 PM

Quote:

Originally Posted by Romulux

Finally got in touch with them.

Did they reach out to you?

Romulux · 9 November 2017, 10:30 PM

Quote:

Originally Posted by Al1969

Did they reach out to you?

I left a voicemail and continued on WhatsApp.

Knappo 1307 · 10 November 2017, 01:28 AM

Quote:

Originally Posted by Romulux

Finally got in touch with them.

And??

Romulux · 10 November 2017, 01:22 PM

OK I was told unexpected delay is not out of the norm in vintage repair cases.

I was promised some more development at end of this week as they escalated the issue to the watchmaker responsible and the owner of the company.

Romulux · 26 November 2017, 03:01 PM

Still have no significant updates regarding the watch.

bdex75 · 27 November 2017, 01:36 AM

Hope that you get a response soon. When you get into restoring vintage Chronos delays will come up for sure but as always communication is the key. Not sure about the botched previous service but just some of the old Valjoux/Lemania movement parts can be tough to find.

I am experiencing this with a pre Heuer Leonidas Chrono from the 40’s with a Val. 22 movement in it. Not at ABC but with my local watchmaker. It is a matter of gathering all of the needed parts before tearing it into pieces. And there are a couple that are a little tougher to come by.

I have to constantly ask about it and it is annoying but the finished product will be worth it.

Sent from my iPhone using Tapatalk

Romulux · 16 December 2017, 11:30 AM

Crazy enough I have not had definitive update om what is going on with my watch other than promises to keep me posted ASAP.

Information flow was ok the first month then absolute nothing.

More Read Whatsapps (double blue check marks). Called in and someone answered saying he had no access to the database of watches.

I am in town for the holidays and will probably drive down to get somebody there. Very frustrated to get this experience from a vendor with great reps in this forum.

Romulux · 2 January 2018, 04:11 PM

So ABC had finished the watch and it is back in my possession.

They did a good job and was curteous, but communication could have been better. I would not hesitate to recommend them, but you have to be proactive as well. Talking over the phone is best.

Heff · 2 January 2018, 06:33 PM

Quote:

Originally Posted by Romulux

So ABC had finished the watch and it is back in my possession.

They did a good job and was curteous, but communication could have been better. I would not hesitate to recommend them, but you have to be proactive as well. Talking over the phone is best.

Awesome! Too bad that the communication was lacking though.

Can we see some pictures of the watch?

Sent from my iPhone using Tapatalk

1William · 2 January 2018, 10:02 PM

Glad you got the work completed and got your watch back. When you get a chance post a picture. I really like the Tag Autavia's.

sun_devil · 3 January 2018, 05:34 AM

I started following up about the status of my watch in late September. They have not responded to a single email... Very frustrating.

Romulux · 4 January 2018, 03:26 PM

Quote:

Originally Posted by Heff

Awesome! Too bad that the communication was lacking though.

Can we see some pictures of the watch?

Sent from my iPhone using Tapatalk

It deserves its own thread. I'll post it.

Romulux · 4 January 2018, 03:27 PM

Quote:

Originally Posted by sun_devil

I started following up about the status of my watch in late September. They have not responded to a single email... Very frustrating.

You have to keep calling and get a person on the line. Things moved tremendously faster when they speak to a real person on the line.

7 November 2017, 01:10 PM	#1
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	No communication from ABC on vintage Heuer Hello guys. I'm gonna talk about my problems with ABC since it seems like I've hit a dead end. Last summer during my visit to LA I brought my Autavia 11630 to ABC. This forum is one of the reasons I brought it there. I visit LA probably a couple times a year so it is good to have a reputable vintage service vendor within reach. Alex took my watch on June 24, 2017 and Aaron handled the rest of the communication. I had already returned to Indonesia in July so I would just let them work on it and take their time. We hit a major problem where the previous watchmaker probably botched the chrono pusher screw hole threads and I set up a phone call to discuss this. They said this will add into the time and cost but will keep me updated once the service experts decided the best solution. This was..early August 2017. They apologized on the lack of communication and promised to get back to me. The last email correspondence was August 11 and it was silence since then. I calculated the time difference and called in a couple weeks ago. A staff whom I didn't remember the name checked my service ticket number and promised to relay my message since Aaron was out of town. Expect a response sometime next week, he said. Still I receive nothing. Tried calling them today at about 5.30PM PST but went to voicemail. Now I am frustrated with the way this is going. I wouldn't mind a vintage service taking a long time to do, but the extreme lack of communication is worrying. I do check my Spam folder and occasionally used Whatsapp to get a response. In fact the last call was made through Whatsapp so I know they check them. I will be back in LA late in December so that is the only time I can get a face to face. If any of the ABC staff members are in this forums I appreciate if we can get in touch. I hate to have to bring this issue in public, even moreso as my first post here, but I have few other options.

16 December 2017, 11:30 AM	#9
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	Another frustration Crazy enough I have not had definitive update om what is going on with my watch other than promises to keep me posted ASAP. Information flow was ok the first month then absolute nothing. More Read Whatsapps (double blue check marks). Called in and someone answered saying he had no access to the database of watches. I am in town for the holidays and will probably drive down to get somebody there. Very frustrated to get this experience from a vendor with great reps in this forum.

2 January 2018, 04:11 PM	#10
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	Watch collected So ABC had finished the watch and it is back in my possession. They did a good job and was curteous, but communication could have been better. I would not hesitate to recommend them, but you have to be proactive as well. Talking over the phone is best.

9 November 2017, 11:32 AM	#2
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	Finally got in touch with them.

10 November 2017, 01:22 PM	#6
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	OK I was told unexpected delay is not out of the norm in vintage repair cases. I was promised some more development at end of this week as they escalated the issue to the watchmaker responsible and the owner of the company.

26 November 2017, 03:01 PM	#7
Romulux "TRF" Member Join Date: Nov 2017 Location: jakarta Posts: 19	Still have no significant updates regarding the watch.

27 November 2017, 01:36 AM	#8
bdex75 "TRF" Member Join Date: Jul 2011 Real Name: Brandon Location: Indianapolis Watch: my money vanish Posts: 8,506	Hope that you get a response soon. When you get into restoring vintage Chronos delays will come up for sure but as always communication is the key. Not sure about the botched previous service but just some of the old Valjoux/Lemania movement parts can be tough to find. I am experiencing this with a pre Heuer Leonidas Chrono from the 40’s with a Val. 22 movement in it. Not at ABC but with my local watchmaker. It is a matter of gathering all of the needed parts before tearing it into pieces. And there are a couple that are a little tougher to come by. I have to constantly ask about it and it is annoying but the finished product will be worth it. Sent from my iPhone using Tapatalk

2 January 2018, 10:02 PM	#12
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,671	Glad you got the work completed and got your watch back. When you get a chance post a picture. I really like the Tag Autavia's.

3 January 2018, 05:34 AM	#13
sun_devil "TRF" Member Join Date: Feb 2014 Location: Philly Watch: Ed White Speedy Posts: 79	I started following up about the status of my watch in late September. They have not responded to a single email... Very frustrating.

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