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Mrkevuk · 21 May 2018, 01:55 AM

Long term lurker here . I have owned a Date just for 16 years and have been wanting a SS sports watch for some time . Well got a call last Thursday to say that a GMT master 11 had come in and did I want it. ( I was on the list for a no date sub but said if a GMT master 11 comes in I would be interested) they gave me 24 hrs to think about it , I slept on it and I said yes please. I could not get to the shop until the following Saturday which was not a problem for them , they did take a £2000 deposit over the phone. Walked into the AD yesterday to pick it up and could not believe what happened after reading what sort of tricks AD in the U.K. are doing . I got asked if I wanted the stickers removed, which I said yes, and given the box , and warranty card. Anyway I could not be happier .

aquanaut · 21 May 2018, 03:34 AM

Congratulations, stick up some pics!

tyler1980 · 21 May 2018, 03:35 AM

congrats

matches · 21 May 2018, 03:35 AM

Good to hear that some ADs still offer good service.

Sarosh · 21 May 2018, 03:44 AM

That’s great to hear

DoDe · 21 May 2018, 03:46 AM

Congrats!

codecow · 21 May 2018, 03:53 AM

This is impossible I learned from the forum that ADs are evil.

tyler1980 · 21 May 2018, 04:11 AM

Quote:

Originally Posted by codecow

This is impossible I learned from the forum that ADs are evil.

psychologically speaking, it takes five positive comments to erase the image of one negative one... so you are not wrong.

there are good AD's around, its just gets lost in the noise. Comment ratios are higher on negative stuff too, even if people say they hate it. Skim the good news and rant on the bad news

Yodel · 21 May 2018, 05:07 AM

Congrats on the new piece - I have one and love it. However, I don’t think an AD should be congratulated for selling you a watch that is not that difficult to get and then simply provide you with everything you’re entitled to anyway? Sad state of affairs to see that this is now worthy of celebration!

harvey · 21 May 2018, 05:17 AM

First congrats. Secondly what you have described should be normal customer service.

Is it crazy we are over the moon when they meet our expectations...never mind exceed them!

RolexUK · 21 May 2018, 06:55 AM

Thanks for sharing, reassuring hear an AD success story. I've been lurking since the beginning of the year (short term lurker?) which is when I started looking to buy my first Rolex. Never realised the perseverance required to get hold of the SS models. Would love a BLRO, BLNR or Hulk (who wouldn't!?) but no luck with any ADs near me so far.

Been in South West England last few days and stopped off in the ADs down here. As expected, they haven't got anything in stock but all very welcoming and happy to chat. They don't run a 'list' they don't get enough watches to make it manageable. Makes me wonder if I'll ever hold the chance to buy the watch I want.

I'll keep getting to know my local ADs and trying my luck on my travels.

Nairn1980 · 21 May 2018, 07:00 AM

Quote:

Originally Posted by harvey

First congrats. Secondly what you have described should be normal customer service.

Is it crazy we are over the moon when they meet our expectations...never mind exceed them!

Spot on

BLACKHORSE 6 · 21 May 2018, 07:07 AM

Congrats!

I understand the frustrations that some have had with ADs, but mine is great. I think it comes from being in a smaller city where they have a small town attitude of getting to know customers and building relationships.

RolexUK · 21 May 2018, 07:10 AM

Thanks for sharing, reassuring hear an AD success story. I've been lurking since the beginning of the year (short term lurker?) which is when I started looking to buy my first Rolex. Never realised the perseverance required to get hold of the SS models. Would love a BLRO, BLNR or Hulk (who wouldn't!?) but no luck with any ADs near me so far.

Been in South West England last few days and stopped off in the ADs down here. As expected, they haven't got anything in stock but all very welcoming and happy to chat. They don't run a 'list' they don't get enough watches to make it manageable. Makes me wonder if I'll ever hold the chance to buy the watch I want.

I'll keep getting to know my local ADs and trying my luck on my travels.

Speedbird-1 · 21 May 2018, 07:21 AM

Quote:

Originally Posted by Mrkevuk

Long term lurker here . I have owned a Date just for 16 years and have been wanting a SS sports watch for some time . Well got a call last Thursday to say that a GMT master 11 had come in and did I want it. ( I was on the list for a no date sub but said if a GMT master 11 comes in I would be interested) they gave me 24 hrs to think about it , I slept on it and I said yes please. I could not get to the shop until the following Saturday which was not a problem for them , they did take a £2000 deposit over the phone. Walked into the AD yesterday to pick it up and could not believe what happened after reading what sort of tricks AD in the U.K. are doing . I got asked if I wanted the stickers removed, which I said yes, and given the box , and warranty card. Anyway I could not be happier .

Who were they?
They deserve some recognition, don't they?

Mrkevuk · 21 May 2018, 10:35 PM

Quote:

Originally Posted by Lt Virgil Hilts

Who were they?
They deserve some recognition, don't they?

Not sure if you are allowed to name names but it was the AD in Worthing.

AK797 · 21 May 2018, 11:04 PM

So you're the chosen one... nice to meet you, Neo.

cab56 · 21 May 2018, 11:16 PM

Quote:

Originally Posted by BLACKHORSE 6

Congrats!

I understand the frustrations that some have had with ADs, but mine is great. I think it comes from being in a smaller city where they have a small town attitude of getting to know customers and building relationships.

Same here, smallish city of 100,000. My AD is very good about greeting repeat customers by name and remembering their coffee preferences. New employees learn the expected style of customer service very quickly. Sometimes, new employees are "bored and unhelpful" but then they disappear.

spoilsofwar01 · 21 May 2018, 11:42 PM

Hello, and...... so who was the AD? I'm not far from Surrey, we have a Goldsmiths in Reading but I've always found them to be uninterested,

Wobbly · 22 May 2018, 08:44 AM

Quote:

Originally Posted by spoilsofwar01

Hello, and...... so who was the AD? I'm not far from Surrey, we have a Goldsmiths in Reading but I've always found them to be uninterested,

Quote:

Originally Posted by Mrkevuk

Not sure if you are allowed to name names but it was the AD in Worthing.

The answer is there, somewhere.

21 May 2018, 01:55 AM	#1
Mrkevuk "TRF" Member Join Date: May 2018 Location: Surrey U.K. Posts: 4	Excellent service from an AD in U.K. Long term lurker here . I have owned a Date just for 16 years and have been wanting a SS sports watch for some time . Well got a call last Thursday to say that a GMT master 11 had come in and did I want it. ( I was on the list for a no date sub but said if a GMT master 11 comes in I would be interested) they gave me 24 hrs to think about it , I slept on it and I said yes please. I could not get to the shop until the following Saturday which was not a problem for them , they did take a £2000 deposit over the phone. Walked into the AD yesterday to pick it up and could not believe what happened after reading what sort of tricks AD in the U.K. are doing . I got asked if I wanted the stickers removed, which I said yes, and given the box , and warranty card. Anyway I could not be happier .

21 May 2018, 03:34 AM	#2
aquanaut "TRF" Member Join Date: Jan 2010 Location: Scotland Watch: Sea-Dweller Posts: 353	Congratulations, stick up some pics! __________________ 1995 Rolex Sea-Dweller 2010 Rolex DSSD 2014 Rolex SD4000 Sea-Dweller 2020 Rolex SD43 Sea-Dweller 2022 Rolex Datejust 41 - Blue Dial, Fluted, Oyster

21 May 2018, 03:35 AM	#3
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	congrats __________________ Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition)

21 May 2018, 03:44 AM	#5
Sarosh "TRF" Member Join Date: Jul 2017 Location: London Watch: BLNR Posts: 2,218	That’s great to hear __________________ ----- “It’s a watch, it tells time. Not much else”

21 May 2018, 11:42 PM	#19
spoilsofwar01 "TRF" Member Join Date: May 2017 Real Name: "H" Location: England Watch: ing Rainclouds Posts: 1,437	Hello, and...... so who was the AD? I'm not far from Surrey, we have a Goldsmiths in Reading but I've always found them to be uninterested, __________________ "H" 5513 Submariner 1968 114270 Explorer 2005 Smiths W10 1968 Tissot Seastar 2011

21 May 2018, 03:35 AM	#4
matches "TRF" Member Join Date: Aug 2017 Location: London Posts: 178	Good to hear that some ADs still offer good service.

21 May 2018, 03:46 AM	#6
DoDe "TRF" Member Join Date: Nov 2011 Location: Norway Posts: 627	Congrats!

21 May 2018, 03:53 AM	#7
codecow "TRF" Member Join Date: Feb 2013 Real Name: Louis Location: Bay Area, CA Watch: PP 5131R Posts: 4,786	This is impossible I learned from the forum that ADs are evil.

21 May 2018, 05:07 AM	#9
Yodel Banned Join Date: Apr 2018 Location: UK Posts: 167	Congrats on the new piece - I have one and love it. However, I don’t think an AD should be congratulated for selling you a watch that is not that difficult to get and then simply provide you with everything you’re entitled to anyway? Sad state of affairs to see that this is now worthy of celebration!

21 May 2018, 05:17 AM	#10
harvey "TRF" Member Join Date: Apr 2008 Location: rolexforums.com Posts: 5,374	First congrats. Secondly what you have described should be normal customer service. Is it crazy we are over the moon when they meet our expectations...never mind exceed them!

21 May 2018, 06:55 AM	#11
RolexUK "TRF" Member Join Date: May 2018 Location: London Posts: 12	Thanks for sharing, reassuring hear an AD success story. I've been lurking since the beginning of the year (short term lurker?) which is when I started looking to buy my first Rolex. Never realised the perseverance required to get hold of the SS models. Would love a BLRO, BLNR or Hulk (who wouldn't!?) but no luck with any ADs near me so far. Been in South West England last few days and stopped off in the ADs down here. As expected, they haven't got anything in stock but all very welcoming and happy to chat. They don't run a 'list' they don't get enough watches to make it manageable. Makes me wonder if I'll ever hold the chance to buy the watch I want. I'll keep getting to know my local ADs and trying my luck on my travels.

21 May 2018, 07:07 AM	#13
BLACKHORSE 6 "TRF" Member Join Date: May 2013 Real Name: Dave Location: USA Watch: Rolex SS Daytona Posts: 2,623	Congrats! I understand the frustrations that some have had with ADs, but mine is great. I think it comes from being in a smaller city where they have a small town attitude of getting to know customers and building relationships.

21 May 2018, 07:10 AM	#14
RolexUK "TRF" Member Join Date: May 2018 Location: London Posts: 12	Thanks for sharing, reassuring hear an AD success story. I've been lurking since the beginning of the year (short term lurker?) which is when I started looking to buy my first Rolex. Never realised the perseverance required to get hold of the SS models. Would love a BLRO, BLNR or Hulk (who wouldn't!?) but no luck with any ADs near me so far. Been in South West England last few days and stopped off in the ADs down here. As expected, they haven't got anything in stock but all very welcoming and happy to chat. They don't run a 'list' they don't get enough watches to make it manageable. Makes me wonder if I'll ever hold the chance to buy the watch I want. I'll keep getting to know my local ADs and trying my luck on my travels.

21 May 2018, 11:04 PM	#17
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,242	So you're the chosen one... nice to meet you, Neo.

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