Rolex just called on my HULK that's there for service

[arizonapaul]

Look at the watches condition listed here . Kind of depressing if i didn't know better... Gal told me that they use a extremely powerful magnification when determining the condition of the incoming watch. I bought it new and it still looks new.. And how the heck do you scratch a hand????
Guess they just need to protect themselves when they return it.

see next post for pic

[arizonapaul]

Here's a pic

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[GinzoMatic]

Originally Posted by arizonapaul

you scratch a hand????
c

how indeed??

[WyoWatch]

If the hands are scratched, they did it and owe a you new one at no extra cost. This is what RSC Dallas did to my crystal during a routine service... and then returned it that way. I was not a happy camper...

[037]

I missed seeing the backstory. Did you ship it in for a non-functioning date wheel?

Odd that they called out scratched hands. Did you buy it new from an AD?

[arizonapaul]

Originally Posted by WyoWatch

If the hands are scratched, they did it and owe a you new one at no extra cost. This is what RSC Dallas did to my crystal during a routine service... and then returned it that way. I was not a happy camper...

My watch was also sent to Dallas

Originally Posted by 037

I missed seeing the backstory. Did you ship it in for a non-functioning date wheel?

Odd that they called out scratched hands. Did you buy it new from an AD?

Yes, the datewheel had stopped, I mentioned in a post a few weeks back and it was actually bought from Davidsw as new, which it was.

The watch looks perfect, even that date at 900 has me alarmed, you can bet ill post pictures when i get it back.

[airpeace]

post pictures of the watch

[037]

Originally Posted by arizonapaul

The watch looks perfect, even that date at 900 has my alarmed, you can bet ill post pictures when i get it back.

I like how they call it a "dent." I'm not sure they understand how difficult the textbook definition of a dent would be to cause on these cases.

Hopefully all goes well for your repair and they themselves didn't cause the scratched hands and dings in the case. I suspect they're just being thorough in noting any marks so there isn't recourse later.

[Watchmanaz]

Wow you are so abusive!lol

[liuk3]

PSA: Don't take an extremely powerful magnifying device or loupe to your other watches...

[037]

Originally Posted by liuk3

PSA: Don't take an extremely powerful magnifying device or loupe to your other watches...

...except it's RSC who did it, not Paul.

[liuk3]

Originally Posted by 037

...except it's RSC who did it, not Paul.

yeah, i'm saying if you take one to your other watches, you might be at what imperfections you find...

[037]

Originally Posted by liuk3

yeah, i'm saying if you take one to your other watches, you might be at what imperfections you find...

Oh, haha, very true!

[JohnnyNoDate]

Most of the watch condition descriptions are there to protect Rolex, ie: technically, you can’t remove the hands without scratching them. Any sort of contact is going to show, especially on a highly polished part.

I believe the new hands are a courtesy replacement.

This isn’t a problem for new watches, but a major pain in the butt when you’re dealing with pristine vintage parts (ie: tritium hands). You’re either stuck with a new part or living with slightly scratched originals...

[jrs146]

Is having a hand replaced something to consider from a resale perspective or does it not matter on a modern watch?


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[adg31]

Wow, you even managed to scratch the Cerachrom bezel as well - you really went to town on this one :)
I know that they need to cover themselves but I'm not sure that making your watch sound like a basket case is ideal. This is because it gives them phenomenal latitude to damage the watch and say 'our condition report stated that the case was scratched.' Even if it went in with one small almost invisible scratch visible only through a loupe but came back with a number of far more visible scratches it's still hard to argue with their condition report. I prefer high resolution images when it comes to condition reports - like they say a picture speaks a thousand words and eliminates debate.
It's also just struck me how incredibly particular they can can be with condition reports on arrival of your watch - yet almost blind when it comes to picking up flaws when sending watches back out!
Thanks for an interesting post - I hope that they get it sorted out for you.


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[arizonapaul]

[QUOTE=adg31;8492888]Wow, you even managed to scratch the Cerachrom bezel as well - you really went to town on this one :)
I know that they need to cover themselves but I'm not sure that making your watch sound like a basket case is ideal. This is because it gives them phenomenal latitude to damage the watch and say 'our condition report stated that the case was scratched.' Even if it went in with one small almost invisible scratch visible only through a loupe but came back with a number of far more visible scratches it's still hard to argue with their condition report. I prefer high resolution images when it comes to condition reports - like they say a picture speaks a thousand words and eliminates debate.
It's also just struck me how incredibly particular they can can be with condition reports on arrival of your watch - yet almost blind when it comes to picking up flaws when sending watches back out!
Thanks for an interesting post - I hope that they get it sorted out for you

Yes, very interesting point. Can you imagine for a moment if we all did that upon inspection of a watch we are buying from an AD, none of us would ever take delivery. Walk in with a gazillion power loop to inspect my watch before I take delivery. lol They are basically just pointing out the flaws of their own watches as they left there production facility. Kind of one-sided if you ask me!

[10klakes]

Reminds me of returning rental cars at the airport.


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[zaydans]

I had something similar with my GMT C. It looked mint to the naked eye but RSC wanted to replace everything but the case and movement,lol!!

[037]

Originally Posted by jrs146

Is having a hand replaced something to consider from a resale perspective or does it not matter on a modern watch?

On a 116610LV, no issues there.

The only example I can think of on a current model is if you had one of the first 116710LN with green Luminova dial and hands and they were replaced with blue, someone might care. While the green might not be highly collectible one day, I do know a few owners who have the green don't want it changed to blue.

If older models with tritium hands/dials are replaced with Luminova, that's when it would really matter.

[c41006]

Originally Posted by WyoWatch

If the hands are scratched, they did it and owe a you new one at no extra cost. This is what RSC Dallas did to my crystal during a routine service... and then returned it that way. I was not a happy camper...

How does that even happen?

[Hoppyjr]

I’d demand they replace the handset under warranty too. If they are scratched it came that way.

[kauffee]

Originally Posted by Hoppyjr

I’d demand they replace the handset under warranty too. If they are scratched it came that way.

Yes, this.

[jrs146]

Originally Posted by 037

On a 116610LV, no issues there.

The only example I can think of on a current model is if you had one of the first 116710LN with green Luminova dial and hands and they were replaced with blue, someone might care. While the green might not be highly collectible one day, I do know a few owners who have the green don't want it changed to blue.

If older models with tritium hands/dials are replaced with Luminova, that's when it would really matter.

Yeah that makes sense. I guess like kind PSERS would not pose any problem for resale in the future.


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[fskywalker]

Originally Posted by Hoppyjr

I’d demand they replace the handset under warranty too. If they are scratched it came that way.

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[D O C]

Not the only time I've heard stuff about RSC Dallas.

About 2008 or so I took my GMT2 back to Reed's Jewelers to be serviced. So they send it in to RSC Dallas. After a month I get it back. The first thing I noticed was they buffed the satin right out of those lugs. I understand they were buffing a scratch out but in doing so they made the watch look thinner too. I didn't like this too much, plus nobody asked me.

But the thing that bugged me the most was about 3 days later I noticed a little glint of shine on the end of the second hand that caught my eye. I rounded up a loupe and lo and behold the goddang thing had a scratch on the end of it. So I take it back to Reed's and all the lousy salesman had to tell me was, "Well we'll be sure and let them know the next time your watch is due for servicing." I'm like, what about now. "Well, there's charges for them to take it apart and replace it and then for shipping etc etc. Plus how do we know it wasn't there before?" Finally I'm like, forget it. I was just happy to get it back after not having it for a month. But I lost all respect for RSC Dallas and Reed's Jewelers. Within about 5 years Reed's folded in my area.

[cornerstore]

Scratched hands. I ‘d ask if the watch appeared to have been previously opened.

[HogwldFLTR]

I've not really had good experience with RSC in my two encounters. In your case I'd be asking exactly how they thought the hands were scratched? Micro scratches are one thing significant scratches another. Next time I send anything to Rolex there will be a bunch of high mag macro images taken prior to shipment.

[WyoWatch]

Originally Posted by c41006

How does that even happen?

That's a really good question. They scratched up the bracelet and the case while they were at it as well. Not had good experience and it took multiple trips back to make things right. Not sure my watch is going back there again.

[JohnnyRol]

This thread certainly shows the other side of RSCs after many singing the praises. Good to hear it all for the most informed decisions.