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Old 19 May 2018, 04:31 AM   #1
mangoseed
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What can I do about a Rolex AD scratching my clasp during a simple bracelet adjustmen

I bought the watch new 6 months ago so it still in near perfect condition, the scratches aren't particularly bad but are highly visible under direct sunlight. This is on the polished side of the clasp which was previously in perfect condition. If the scratch was my own fault it would be easier to accept, but it is from an AD who is supposed to know what they are doing.

If anyone is curious the exact AD is Gassan Dam Square in Amsterdam.

Has anyone else had their watch scratched by an AD?
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Old 19 May 2018, 04:33 AM   #2
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ask for a replacement? i guess not. you should have raised that question to the AD when you were in the shop.
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Old 19 May 2018, 04:34 AM   #3
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Yep and I would never hand my watch over to a AD. Buy the right tools and do it yourself, it’s super easy.
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Old 19 May 2018, 04:35 AM   #4
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Probably not much you can do about it unless they are willing to compensate you somehow. Did you bring this to their attention and make clear the scratches happened as a result of their work? If yes, what was their response?
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Old 19 May 2018, 04:45 AM   #5
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ask for a replacement? i guess not. you should have raised that question to the AD when you were in the shop.
Yes, but I didn't see the scratches until later on in the day, but I do wonder how a professional watch make does this?
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Old 19 May 2018, 04:46 AM   #6
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Probably not much you can do about it unless they are willing to compensate you somehow. Did you bring this to their attention and make clear the scratches happened as a result of their work? If yes, what was their response?
Unfortunately no, I was only in the city for one day and by the time I noticed the scratches I had a train to catch.
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Old 19 May 2018, 04:49 AM   #7
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Unfortunately no, I was only in the city for one day and by the time I noticed the scratches I had a train to catch.


I guess it doesn’t hurt to call them and let them know. But at this point it’s your word against theirs how the scratches got there. Unless you have pictures of it when you dropped it off and when you picked it up for comparison they are probably not likely to admit wrong doing. It’s very unfortunate but these things happen at AD’s routinely... not saying that makes it right.


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Old 19 May 2018, 04:57 AM   #8
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Nothing but ignoring them. Buy a decent screwdriver and forget AD's for service. I never understand why anybody lets a salesperson touch their watch, just DIY or RSC only.
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Old 19 May 2018, 05:04 AM   #9
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Move on, more scratches later on will be there with it.
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Old 19 May 2018, 05:10 AM   #10
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Maybe they can buff it out?
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Old 19 May 2018, 05:20 AM   #11
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Move on, more scratches later on will be there with it.
x2

Heck you may have already scuffed it elsewhere by now lol.
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Old 19 May 2018, 05:27 AM   #12
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If you pointed it out the min you got your watch back then yeah. But later that day it’s up in the air who did what.
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Old 19 May 2018, 06:12 AM   #13
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for a little job like adjusting bracelet, I don't think the "Pro" watchmaker was doing it. Could be just junior or a clerk
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Old 19 May 2018, 10:28 AM   #14
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Originally Posted by mangoseed View Post
I bought the watch new 6 months ago so it still in near perfect condition, the scratches aren't particularly bad but are highly visible under direct sunlight. This is on the polished side of the clasp which was previously in perfect condition. If the scratch was my own fault it would be easier to accept, but it is from an AD who is supposed to know what they are doing.

If anyone is curious the exact AD is Gassan Dam Square in Amsterdam.

Has anyone else had their watch scratched by an AD?
Hi

Gassan RSC is at Nieuwe Uilenburgerstraat 173 - 175 .
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Old 19 May 2018, 12:33 PM   #15
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If you bought the watch 6 months ago and are just now trying to raise an issue about scratches on your clasp I have a hard time thinking they will help you out. The time was within a few weeks of buying it, by this time they will likely claim its normal wear and tear.
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Old 19 May 2018, 12:58 PM   #16
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I have a hard time believing that a 6mo old watch wouldn't have a scratched clasp, at least not without constant buffing.

Perhaps you are simply assuming that the AD scratched things because you are now aware of it..

Probably take you 5 minutes with a polishing cloth to make it like new though.
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Old 19 May 2018, 03:37 PM   #17
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So you bought the watch 6 months ago and just adjusted the bracelet recently? Did your wrist change in size? Or was the bracelet adjusted when you purchased the watch? It’s unclear from your post. If this happened 6 months ago, you’re out of luck. If this happened recently, it’s a shame you didnt notice it on the spot. Still, IF you have a good relationship with the AD, they should polish it for you.
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Old 19 May 2018, 11:20 PM   #18
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So you bought the watch 6 months ago and just adjusted the bracelet recently? Did your wrist change in size? Or was the bracelet adjusted when you purchased the watch? It’s unclear from your post. If this happened 6 months ago, you’re out of luck. If this happened recently, it’s a shame you didnt notice it on the spot. Still, IF you have a good relationship with the AD, they should polish it for you.
Yes I did just have bracelet adjusted recently, 2 days ago in fact which is why I just made this post. It was while I was on vacation in the Netherlands and have since left.
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Old 19 May 2018, 11:23 PM   #19
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I have a hard time believing that a 6mo old watch wouldn't have a scratched clasp, at least not without constant buffing.

Perhaps you are simply assuming that the AD scratched things because you are now aware of it..

Probably take you 5 minutes with a polishing cloth to make it like new though.
Yes of course there were other minor scratches before, but only on the bottom of the clasp, not the side. I noticed later in the same day as soon as I just happened to see the clasp under direct sunlight. I know my watch well and I check for new scratches quite often, and always notice as soon as I accidentally knock the clasp against something.
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Old 19 May 2018, 11:26 PM   #20
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If you bought the watch 6 months ago and are just now trying to raise an issue about scratches on your clasp I have a hard time thinking they will help you out. The time was within a few weeks of buying it, by this time they will likely claim its normal wear and tear.
This is not the place I bought the watch from and this entire event happened just days ago
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Old 19 May 2018, 11:28 PM   #21
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Yes I did just have bracelet adjusted recently, 2 days ago in fact which is why I just made this post. It was while I was on vacation in the Netherlands and have since left.
Just being honest.....so what do you expect them to do? Pay your shipping to them and return shipping (all International and insured of course, so this will be super expensive) to do a simple polish job that you could probably do yourself? Not to mention this will be raised after the fact and you’d kind of have absolutely no proof they in fact did it. Furthermore, you’ve already stated there’s scratches on the bottom, I don’t see what the big deal is. Now there’s just some minor scratches on the side, the side matches the bottom now.
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Old 19 May 2018, 11:39 PM   #22
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Unacceptable ask for a new watch
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Old 19 May 2018, 11:44 PM   #23
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If you didnt notice at the time how can you be sure it wasnt you!? Sure the AD will think the same
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Old 20 May 2018, 12:09 AM   #24
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Just being honest.....so what do you expect them to do? Pay your shipping to them and return shipping (all International and insured of course, so this will be super expensive) to do a simple polish job that you could probably do yourself? Not to mention this will be raised after the fact and you’d kind of have absolutely no proof they in fact did it. Furthermore, you’ve already stated there’s scratches on the bottom, I don’t see what the big deal is. Now there’s just some minor scratches on the side, the side matches the bottom now.
Sorry if there is some confusion, the purpose of this thread is to find out if there is way of have the clasp polished and restored without the rest of the bracelet being polished, if a RSC or AD will do this or insist on polishing the bracelet. Also I was curious if other people had had this kind of problem with an "authorized" dealer before.
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Old 20 May 2018, 12:09 AM   #25
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Give them a call and voice your displeasure and see what they say


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Old 20 May 2018, 12:19 AM   #26
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Sorry if there is some confusion, the purpose of this thread is to find out if there is way of have the clasp polished and restored without the rest of the bracelet being polished, if a RSC or AD will do this or insist on polishing the bracelet. Also I was curious if other people had had this kind of problem with an "authorized" dealer before.
And how are you going to get that done, without shipping the watch back to them, seeing as you didn’t have the tools to do the adjustment in the first place? That’s my point....


Or are you saying that you just want the scratches gone, and you’re not trying to get Gassan to pay for it on their dime? If that’s the case, go to any AD and I’m sure they’ll polish it out for a minimal charge.
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Old 20 May 2018, 12:46 AM   #27
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I bought the watch new 6 months ago so it still in near perfect condition, the scratches aren't particularly bad but are highly visible under direct sunlight. This is on the polished side of the clasp which was previously in perfect condition. If the scratch was my own fault it would be easier to accept, but it is from an AD who is supposed to know what they are doing.

If anyone is curious the exact AD is Gassan Dam Square in Amsterdam.

Has anyone else had their watch scratched by an AD?
First, you can accept that this situation really isn't a big deal and you can take care of this yourself..

Second, buy a polishing cloth, or buy an dremel if its a hard core scratch with a cloth buffing wheel, buy some mother's metal polish, tape off the brushed finishes and evenly and lightly polish back and forth, up and down, side to side, in circles, till the scratch disappears.

Finish off with some cape cod cloth with a soft jeweler's polishing cloth by hand softly till you get a mirror shine.

Lastly, learn to adjust your own bracelet, not that hard. Even if your abroad, eye glass screw driver and locktite will do the trick for a couple of bucks.

Seriously, if I can do this with NO training... pretty sure you can handle 1 scratch.




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Old 20 May 2018, 01:34 AM   #28
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A bit of an overreaction if you ask me.

Scratches happen if you wear your watches. If you don’t like them, they’re easily removed. I’d ask the dealer for a polish, they should gladly oblige.
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Old 20 May 2018, 02:49 AM   #29
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Sorry if there is some confusion, the purpose of this thread is to find out if there is way of have the clasp polished and restored without the rest of the bracelet being polished, if a RSC or AD will do this or insist on polishing the bracelet. Also I was curious if other people had had this kind of problem with an "authorized" dealer before.
That is a completely different question.

RSC doesn't do spot work like this usually. Most watchmakers who are capable of servicing your watch can surely polish your clasp at a reasonable cost.

Likely it's a DIY job too, unless they are pretty deep scratches.
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Old 22 May 2018, 04:19 AM   #30
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That is a completely different question.

RSC doesn't do spot work like this usually. Most watchmakers who are capable of servicing your watch can surely polish your clasp at a reasonable cost.

Likely it's a DIY job too, unless they are pretty deep scratches.
I did phone the dealer that I bought the watch from here in the UK but they implied that they would only polish the entire bracelet at a cost of £70, and I would need to leave the watch with them for 2 weeks. So I suppose dealers won't do spot work like this either. This is my only watch so I do not have any experience with reputable and trustworthy watchmakers so I don't know where I could find one unless anyone here has some recommendations of watchmakers in southern England.
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