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Old 5 August 2019, 08:13 PM   #31
1William
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I would not set the expectation of a new watch from Harrods. They will take the watch and have it serviced and it will return running properly. As far as getting a new watch that no one has handled next time, that is not as easy as said. Unless the AD is going to hold the watch for you upon arrival ,more than likely, it will hit the display case or be in the safe and pulled out to show other customers. Inspect any item you buy but as a new watch person do not give in to a lot of what you read from other relatively new watch people who typically have very strong opinions but very little experience. Things happen, watches break. Panerai is a good company and operating out of a multi-billon dollar watch group. It will get sourted out.
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Old 6 August 2019, 12:44 AM   #32
OJONES
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I would not set the expectation of a new watch from Harrods. They will take the watch and have it serviced and it will return running properly. As far as getting a new watch that no one has handled next time, that is not as easy as said. Unless the AD is going to hold the watch for you upon arrival ,more than likely, it will hit the display case or be in the safe and pulled out to show other customers. Inspect any item you buy but as a new watch person do not give in to a lot of what you read from other relatively new watch people who typically have very strong opinions but very little experience. Things happen, watches break. Panerai is a good company and operating out of a multi-billon dollar watch group. It will get sourted out.
But that watch group is Richemont and they’ve a pitiful record when it comes to after sales service. The amount of horror stories I’ve been told across the brands is staggering. If you go on to WUS you’ll often encounter some tale of woe from IWC, JLC panerai etc. Stories where a broken watch requires multiple return to get working and excuses of use error. I say that as some who loves some of their models.

I was quite taken with the 682 and then the replaced the display back. Rumours of shoddy construction regarding water tightness or simple cost cutting abound. And now there’s the 683 with its budget movement. Which isn’t surprising when you see the new IWC pilots and their “in house” movements, lacking such exoticness as ceramic bearings!!!
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Old 6 August 2019, 10:33 PM   #33
1William
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My personal experience has been different than what had been reported. I have owned Panerai watches for almost 20 years and while I am not a fan of the marketing, LE/SE, loss of value and some other issues, I have never had a problem with service. I have also owned several IWC's and have had a good experience with the one service I have needed. My JLC ownership was limited to one model that never needed a service. I think the tendency is to report issues with brands and service. I also think that as watch fans our expectations are some what different than the reality we are faced with and this causes frustration and anger in most of us. I think Harrod's and Panerai will make it right.
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Old 7 August 2019, 01:28 PM   #34
fullcourt
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never had an issue with panerai service....
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Old 7 August 2019, 03:06 PM   #35
CanPam
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Same here in over 10 years with Panerai...
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Old 3 September 2019, 09:30 AM   #36
MorrisLondon
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I brought my broken 683 in for repairs at Harrods today. The service so far is excellent and my watch will be send back for inspection at Panerai. Whatever the outcome may be..i’m sure Harrods will deal with the situation in a perfect way.I will keep you updated when I hear back from them.
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Old 13 October 2019, 09:29 AM   #37
YoureTerrific
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Tried on the PAM683 back in May and loved it. Here it is on my 7” wrist.


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Old 13 October 2019, 06:44 PM   #38
matt009au
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Tried on the PAM683 back in May and loved it. Here it is on my 7” wrist.


Looks absolutely stunning.

I like the ceramic bezel more than the steel on the 682.

15 percent off offered at my AD.
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Old 18 October 2019, 09:14 AM   #39
matt009au
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Ordered mine at the AD yesterday. Can't wait for it to arrive.
They had the old 682 as well, but it definetly wore more top heavy than the newer versions.
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Old 18 October 2019, 09:25 AM   #40
wayne93117
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https://www.rolexforums.com/showthread.php?t=703792
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Old 27 October 2019, 12:10 PM   #41
matt009au
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Picked up my 683 on Friday.
Loving it so far. I think panerai hit a home run with this one.

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