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Kosgad · 4 April 2018, 01:33 AM

Dear friends I would like your suggestion pl.
My explorer 2 which I bought in Dec 2015 from iconic watches, Blackburn,UK stopped working suddenly today. I tried winding it completely but still not working. There was no fall or bang on the watch what I could recollect. I am really worried. The watch is still under warranty period (5 years). I am the 2nd owner of this watch though all the stickers were intact when I purchased the watch. It has Portugal dealer stamp on it. I have all the warranty card and box.

How do I go about pl? Should I contact iconic watches? Or Rolex UK?
I value your suggestions and guidance.
Thank you. Kind regards

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beshannon · 4 April 2018, 01:35 AM

I would contact Rolex service in your country

SLS · 4 April 2018, 01:37 AM

Quote:

Originally Posted by beshannon

I would contact Rolex service in your country

+1
Sorry to hear this, best of luck.

MonBK · 4 April 2018, 01:41 AM

Winding it completely you say.

How many turns?

Kosgad · 4 April 2018, 01:58 AM

Dear friends I would like your suggestion pl.
My explorer 2 which I bought in Dec 2015 from iconic watches, Blackburn,UK stopped working suddenly today. I tried winding it completely but still not working. There was no fall or bang on the watch what I could recollect. I am really worried. The watch is still under warranty period (5 years). I am the 2nd owner of this watch though all the stickers were intact when I purchased the watch. It has Portugal dealer stamp on it. I have all the warranty card and box.

How do I go about pl? Should I contact iconic watches? Or Rolex UK?
I value your suggestions and guidance.
Thank you. Kind regards

Sent from my SM-G920F using Tapatalk

Update: I spoke to iconic watches from whom I purchased this watch. They asked me to bring the watch with warranty card. They told me that they would send it to Rolex for repair and it can take up to 12 weeks. Once it is done the watch will be returned to my address.
Does it sound ok?
Should I do anything else? Unfortunately I have to part my watch for more than 3 months.

wb55 · 4 April 2018, 02:02 AM

Quote:

Originally Posted by beshannon

I would contact Rolex service in your country

+1
Asked & answered.

Chaching · 4 April 2018, 02:04 AM

I wind mine 30 when dead. No more

Kosgad · 4 April 2018, 02:06 AM

Quote:

Originally Posted by MonBK

Winding it completely you say.

How many turns?

Around 50 full turns. Even I tried adjusting min and hour hand still no joy!

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HogwldFLTR · 4 April 2018, 03:11 AM

Quote:

Originally Posted by Kosgad

Dear friends I would like your suggestion pl.
My explorer 2 which I bought in Dec 2015 from iconic watches, Blackburn,UK stopped working suddenly today. I tried winding it completely but still not working. There was no fall or bang on the watch what I could recollect. I am really worried. The watch is still under warranty period (5 years). I am the 2nd owner of this watch though all the stickers were intact when I purchased the watch. It has Portugal dealer stamp on it. I have all the warranty card and box.

How do I go about pl? Should I contact iconic watches? Or Rolex UK?
I value your suggestions and guidance.
Thank you. Kind regards

Sent from my SM-G920F using Tapatalk

Update: I spoke to iconic watches from whom I purchased this watch. They asked me to bring the watch with warranty card. They told me that they would send it to Rolex for repair and it can take up to 12 weeks. Once it is done the watch will be returned to my address.
Does it sound ok?
Should I do anything else? Unfortunately I have to part my watch for more than 3 months.

Sounds reasonable; it used to be a month turn around but I don't believe that is the case anymore. Going through them will save shipping costs.

Kosgad · 4 April 2018, 03:28 AM

Thanks for all your suggestions. I am planning to take my watch to iconic watches for servicing.

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JayB · 4 April 2018, 03:42 AM

Quote:

Originally Posted by Kosgad

Unfortunately I have to part my watch for more than 3 months.

Sorry to hear this but looking on the bright side, time to buy another watch

JayB · 4 April 2018, 03:42 AM

Quote:

Originally Posted by Kosgad

Unfortunately I have to part my watch for more than 3 months.

Sorry to hear this but looking on the bright side, time to buy another watch

DonBateman · 4 April 2018, 03:57 AM

I would expect 3 months to be WORST case scenario. Usually they will get it back sooner.

Kosgad · 4 April 2018, 04:11 AM

Quote:

Originally Posted by JayB

Sorry to hear this but looking on the bright side, time to buy another watch

Absolutely. May be my sub c or explorer needs more wrist time now before a new addition

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El Cascarrabias · 4 April 2018, 04:42 AM

Make sure they are sending to Rolex, not some "in-house" service. I don't believe Rolex will honor the warranty should you need them in the future if someone other than Rolex has opened it previous.

Kosgad · 4 April 2018, 05:05 AM

Quote:

Originally Posted by El Cascarrabias

Make sure they are sending to Rolex, not some "in-house" service. I don't believe Rolex will honor the warranty should you need them in the future if someone other than Rolex has opened it previous.

Thanks and I take your point. I did clarify that with the seller. They told me that the watch would be sent to Rolex for service. After servicing the watch would be returned to me directly from Rolex. I shall confirm this once again before I hand over my watch to them.

Will they do full service or just repair work?

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Seibei · 4 April 2018, 05:48 AM

Automatic watches need little if any winding. Even if it is dead you can just put it on and it will start ticking. You may wish to wind it a turn or two, but any more winding is just causing unnecessary wear and tear.

MonBK · 4 April 2018, 05:52 AM

Quote:

Originally Posted by Seibei

Automatic watches need little if any winding. Even if it is dead you can just put it on and it will start ticking. You may wish to wind it a turn or two, but any more winding is just causing unnecessary wear and tear.

Back to school you go.

liuk3 · 4 April 2018, 05:56 AM

Quote:

Originally Posted by Seibei

Automatic watches need little if any winding. Even if it is dead you can just put it on and it will start ticking. You may wish to wind it a turn or two, but any more winding is just causing unnecessary wear and tear.

I always thought that it was good to wind your watch fully (not just once or twice) if it is dead before wearing it.

SeaDweller50 · 4 April 2018, 05:58 AM

Quote:

Originally Posted by MonBK

Back to school you go.

MonBK · 4 April 2018, 06:40 AM

Quote:

Originally Posted by liuk3

I always thought that it was good to wind your watch fully (not just once or twice) if it is dead before wearing it.

Of course it is.

No wonder people get confused when they read ignorant posts like this.

liuk3 · 4 April 2018, 06:45 AM

Quote:

Originally Posted by MonBK

Of course it is.

No wonder people get confused when they read ignorant posts like this.

Awesome. Thanks.

I wanted to make sure because I just told a friend to wind his. He has literally just been putting on his automatic watches and not winding them. He said that they just start working when he wears them.

eco8gator · 4 April 2018, 08:38 AM

Probably broken main spring...part of normal service

mountainjogger · 4 April 2018, 08:55 AM

Quote:

Originally Posted by MonBK

Back to school you go.

Yup. Hi-Ho. Hi-Ho. Back....

mountainjogger · 4 April 2018, 08:58 AM

Quote:

Originally Posted by Kosgad

Thanks and I take your point. I did clarify that with the seller. They told me that the watch would be sent to Rolex for service. After servicing the watch would be returned to me directly from Rolex. I shall confirm this once again before I hand over my watch to them.

Will they do full service or just repair work?

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This will work out and you will have a great watch back on your wrist.

You can also ask for the tracking number and call Rolex to confirm receipt.

Seibei · 5 April 2018, 04:47 AM

Explain to me what good it does to manually wind a watch when there is no need for it. It is simply extra wear and tear for no good reason and to be honest I consider it a counter productive habit that will lead to premature wear and breakage.

Treat your watch with respect and it will give you many years of good service.

fskywalker · 5 April 2018, 05:47 AM

Quote:

Originally Posted by beshannon

I would contact Rolex service in your country

This!

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Kosgad · 5 April 2018, 06:13 AM

Quote:

Originally Posted by Seibei

Explain to me what good it does to manually wind a watch when there is no need for it. It is simply extra wear and tear for no good reason and to be honest I consider it a counter productive habit that will lead to premature wear and breakage.

Treat your watch with respect and it will give you many years of good service.

Thanks.
The above response raises a question. This is for people with automatic watches with power reserve indicator.

Have you noticed the power to be full without winding the crown but just by daily wear?

Let us wait for forum members to chime in

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Kosgad · 5 April 2018, 06:18 AM

Quote:

Originally Posted by mountainjogger

This will work out and you will have a great watch back on your wrist.

You can also ask for the tracking number and call Rolex to confirm receipt.

Thanks for the suggestion. Yes I will track the postage and confirm with Rolex.

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Seibei · 5 April 2018, 08:11 AM

Another question. What difference does it make whether the power reserve is full or not? If you are wearing the watch every day and it does not stop, then what is the problem?

If you insist on having the power reserve full, then all you are doing is putting more wear on the mainspring than is necessary, not to mention the added wear incurred by manually winding your watch.

This ^^^ is why I prefer to buy a new watch (not used) or a new car for that matter. That way I know exactly how it has been treated from day one. I would not want an automatic watch that had spent years fully wound on a watch winder, or an automatic watch that has had frequent unnecessary manual winding.

4 April 2018, 01:33 AM	#1
Kosgad "TRF" Member Join Date: Dec 2015 Location: UK Watch: Expr -2 BK 216570 Posts: 374	Explorer 2 stopped working!? Dear friends I would like your suggestion pl. My explorer 2 which I bought in Dec 2015 from iconic watches, Blackburn,UK stopped working suddenly today. I tried winding it completely but still not working. There was no fall or bang on the watch what I could recollect. I am really worried. The watch is still under warranty period (5 years). I am the 2nd owner of this watch though all the stickers were intact when I purchased the watch. It has Portugal dealer stamp on it. I have all the warranty card and box. How do I go about pl? Should I contact iconic watches? Or Rolex UK? I value your suggestions and guidance. Thank you. Kind regards Sent from my SM-G920F using Tapatalk

4 April 2018, 01:35 AM	#2
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,895	I would contact Rolex service in your country __________________ Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Glashutte Senator Exellence, Rolex 116710 GMT Master II BLNR, Breitling Superocean Steelfish, JLC Atmos Transparent

4 April 2018, 01:58 AM	#5
Kosgad "TRF" Member Join Date: Dec 2015 Location: UK Watch: Expr -2 BK 216570 Posts: 374	Explorer 2 stopped working!? Dear friends I would like your suggestion pl. My explorer 2 which I bought in Dec 2015 from iconic watches, Blackburn,UK stopped working suddenly today. I tried winding it completely but still not working. There was no fall or bang on the watch what I could recollect. I am really worried. The watch is still under warranty period (5 years). I am the 2nd owner of this watch though all the stickers were intact when I purchased the watch. It has Portugal dealer stamp on it. I have all the warranty card and box. How do I go about pl? Should I contact iconic watches? Or Rolex UK? I value your suggestions and guidance. Thank you. Kind regards Sent from my SM-G920F using Tapatalk Update: I spoke to iconic watches from whom I purchased this watch. They asked me to bring the watch with warranty card. They told me that they would send it to Rolex for repair and it can take up to 12 weeks. Once it is done the watch will be returned to my address. Does it sound ok? Should I do anything else? Unfortunately I have to part my watch for more than 3 months.

4 April 2018, 04:42 AM	#15
El Cascarrabias "TRF" Member Join Date: Sep 2014 Real Name: Frank Location: USA Watch: 16613LB Posts: 1,006	Make sure they are sending to Rolex, not some "in-house" service. I don't believe Rolex will honor the warranty should you need them in the future if someone other than Rolex has opened it previous. __________________ _________ <=> You really need to be, not seem to be.

4 April 2018, 01:41 AM	#4
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,281	Winding it completely you say. How many turns?

4 April 2018, 02:04 AM	#7
Chaching "TRF" Member Join Date: Sep 2011 Real Name: None of ya #@! Location: Somewhere Watch: Many! 116718 GOLD Posts: 2,137	I wind mine 30 when dead. No more

4 April 2018, 03:28 AM	#10
Kosgad "TRF" Member Join Date: Dec 2015 Location: UK Watch: Expr -2 BK 216570 Posts: 374	Thanks for all your suggestions. I am planning to take my watch to iconic watches for servicing. Sent from my SM-G920F using Tapatalk

4 April 2018, 03:57 AM	#13
DonBateman Banned Join Date: Mar 2017 Location: IL Watch: I like watch Posts: 753	I would expect 3 months to be WORST case scenario. Usually they will get it back sooner.

4 April 2018, 05:48 AM	#17
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Automatic watches need little if any winding. Even if it is dead you can just put it on and it will start ticking. You may wish to wind it a turn or two, but any more winding is just causing unnecessary wear and tear.

4 April 2018, 08:38 AM	#23
eco8gator "TRF" Member Join Date: Nov 2013 Location: Florida Watch: 5060/a Posts: 1,119	Probably broken main spring...part of normal service

5 April 2018, 04:47 AM	#26
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Explain to me what good it does to manually wind a watch when there is no need for it. It is simply extra wear and tear for no good reason and to be honest I consider it a counter productive habit that will lead to premature wear and breakage. Treat your watch with respect and it will give you many years of good service.

5 April 2018, 08:11 AM	#30
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Another question. What difference does it make whether the power reserve is full or not? If you are wearing the watch every day and it does not stop, then what is the problem? If you insist on having the power reserve full, then all you are doing is putting more wear on the mainspring than is necessary, not to mention the added wear incurred by manually winding your watch. This ^^^ is why I prefer to buy a new watch (not used) or a new car for that matter. That way I know exactly how it has been treated from day one. I would not want an automatic watch that had spent years fully wound on a watch winder, or an automatic watch that has had frequent unnecessary manual winding.

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