Dealer dropped new watch - OK to request a new one?

[BSH47]

Originally Posted by jfoord27

Mate, you are too soft. You are doing a business transaction worth thousands of dollars. Tell him you need a new watch at the same discount or you will write to Rolex and name and shame them here.

You need to be more ruthless and stop letting people walk over you. You deserve better!

Agreed. Very unfortunate situation overall.

[Dirt]

Originally Posted by BSH47

Agreed. Very unfortunate situation overall.

Certainly, very unfortunate.

But resorting to threats is poor form as well.

[RickR]

Originally Posted by Bigblu10

They won't be able to sell "as new" since the warranty card was filled out with OP's name and dated!.

OK, how about 'practically new'. My point is someone is going to buy the watch without knowledge of what happened. I hope it works out for them. Given the AD's history, they will probably just say that someone had buyer's remorse - not what really happened.

[AK797]

This wasn't even a hard to get piece, this was a ten a penny DJ. Shows some ADs are so arrogant now, need bringing down to size, and only Rolex can do it so report the AD and find another one.

[EDL7]

What a frigggin AD..lol..the worse..hahaha...
Glad to hear you walked away..

[Jack T]

Originally Posted by liuk3

If it dropped on the carpet, probably ok. You also still have the warranty if there are any issues. I might have kept the watch but leveraged the situation to get your name first on the list for whatever hard to obtain watch piece you want? Maybe helps you develop your AD relationship?

Get my name on some phantom list? Yeah, right.

[Jsan20]

Ask for a watch at cost that should even up the deal

[Howlerbro]

I echo the sentiment that many here have expressed that sh*t does happen, and I didn't/don't fault the saleswoman much for the accident. If anything, it'll hopefully be the last time something like this happens in that store as it'll be top of mind for everyone going forward.

On a whim I called another of the AD's locations in the area an hour ago to inquire whether or not they had any more in stock and lo and behold there is a new one, same size/color/bezel type, sitting in their corporate vault. Makes me even a little more PO'd that the manager told me without hesitation that there was no way they had any other models in inventory for me to swap with and that this would be a 6-8 week special order issue for him to handle...

[drgoro]

They should order a new one for you. I bought a brand new SS YMII from a prominent AD, only to have the movement stop after 24 hours, the offered to fix it for free, I declined and got my money back. It does make me wonder, what other type of mishandling occur behind closed doors!

[goin camping]

If there were no damage I'd go along but if damaged even just a little. I'd want a new one.

I do not blame you a bit for wanting another watch instead. You didn't drop it after all.

If you do want a new one. Turn that one in and get another and if they don't have another. Go to a different dealer.

[037]

Originally Posted by Howlerbro

On a whim I called another of the AD's locations in the area an hour ago to inquire whether or not they had any more in stock and lo and behold there is a new one, same size/color/bezel type, sitting in their corporate vault. Makes me even a little more PO'd that the manager told me without hesitation that there was no way they had any other models in inventory for me to swap with and that this would be a 6-8 week special order issue for him to handle...

In my book that would constitute a friendly call to Rolex NYC to explain your experience. At a minimum it makes them aware of what happened. Who knows, they might help you in other ways on future purchases.

[StuartG]

Originally Posted by RickR

OK, how about 'practically new'. My point is someone is going to buy the watch without knowledge of what happened. I hope it works out for them. Given the AD's history, they will probably just say that someone had buyer's remorse - not what really happened.

The watch will be sold to a grey market guy and posted for sale as LNIB on TRF in a week or so!

[Rags]

They drop the watch it’s their problem NOT YOURS.

[Hard_Six]

Originally Posted by goin camping

If there were no damage I'd go along but if damaged even just a little. I'd want a new one.

I do not blame you a bit for wanting another watch instead. You didn't drop it after all.

If you do want a new one. Turn that one in and get another and if they don't have another. Go to a different dealer.

Problem is there might be damage that isn't noticeable right away.

I'd definitely be unhappy with that situation. Walking away was a good choice.

[EDL7]

I wonder...how many Rolexes are dropped this way in jewelry stores..no visible damage..but sold... as fast as they can..to the unsuspecting customer..

[erhein]

I think someone alluded to this before, if so, apologies and I'm not trying to plagiarize. If I'm not mistaken, the warranty does not cover accidental damage, such as dropping. Suppose something was loosened inside the case, but doesn't affect the performance of the watch until, say, next year, or the year after, or the year after that. You send it to RSC for warranty work and they refuse to cover it under warranty because the watch is not defective. RSC says the problem is due to accidental damage. You don't know for sure where the AD will be next year, or four years from now. You don't know for sure that you'll be in the same area next year, or four years from now. Such things are what lawsuits are made of. Best to decline the purchase. Again, if someone has already covered this, my apologies.

[Rrpdc]

Originally Posted by rolehex

i lean toward this opinion.

+2.

[s14roller]

A Datejust?? Walk, no, run, to another AD. This wasnt some super hard to find piece, another AD will happily supply you with one. There's no way of knowing if that drop introduced shock to the movement and unless that manager was a Rolex engineer who could tell you if it did, I'd take the safe route.

[Tarnsman]

So interesting. I’m not going to try to draw any parallels between brands, but on another forum someone recently posted that they were having problems with a new watch, took it in for service, and the AD claimed it had shock damage not covered by warranty. The OP claimed to have no idea how this could have happened and was looking for help and from the community.

What’s interesting is that the community pretty much castigated the OP saying how easily the movement can be damaged, and how he MUST have done something to the watch. Watchmakers posted pics of dislodged dials, and so on. People claimed that a movement could be damaged by a three foot fall into carpet.

I came away thinking that they love their brand so much that in defense of the brand’s service department, they made the brand out as a delicate flower that probably shouldn’t be worn for everyday use.

I agree that in this situation the OP did the right thing.


Sent from my iPhone using Tapatalk

[Hard_Six]

Originally Posted by EDL7

I wonder...how many Rolexes are dropped this way in jewelry stores..no visible damage..but sold... as fast as they can..to the unsuspecting customer..

I'd be willing to bet more than we might suspect

I hate to think that might be the case but why wouldn't they...? Accidents happen and I doubt they are marking that merchandise as anything but NIB.

[ragingcao]

Originally Posted by dannyp

This is bad, but I seriously doubt it warrants a kick to the testicles ...

He will drop the watch again for sure

[dcash0615]

Originally Posted by liuk3

If it dropped on the carpet, probably ok. You also still have the warranty if there are any issues. I might have kept the watch but leveraged the situation to get your name first on the list for whatever hard to obtain watch piece you want? Maybe helps you develop your AD relationship?

This is what I was thinking.

[CDNWatchNut]

I wonder how the dealer would react if a person trying on a watch dropped it. I think its unfair of them to expect you to buy it...should be your call, period, no pressure.

[DahMan]

I would let the guy that dropped it , figure out how to sell this example, and hand the customer a new watch

[SkyKing31]

Originally Posted by MonBK

Hopefully the OP feels much better knowing this! ^

[mmmmp]

I Interesting situation here.

Okay, first, lets be honest - dropping the watch was a accident and it could happen to anyone. I guarantee the Rolex suffered no mechanical or cosmetic damage. Even a Waterford crystal champagne flute would likely not be harmed.

**However**.....

The absolutely appalling attitude of the staff is something that would anger anyone after spending 10 or 12 thousand bucki-wucks on a watch. As some already mentioned, they should have been bending over backwards to ease your concerns and 'bad vibes' and ease the tension. Their indifferent attitude, to say nothing of threatening to not honor your discount is just a low, sleazy form of doing business. And these guys are an Authorized Rolex Dealer? An agent to sell and a represent one of the most prestigious organizations in the world?

And, think of this: If their attitude was so 'cavalier' after dropping the watch *IN YOUR PRESENCE*
I ask myself - HOW DO THEY HANDLE THE WATCHES / JEWELRY after hours?

I wouldn't trust these guys to 'float ice cream in a root beer'.

If it were me, I would have politely informed the two 'mouth breathers' that I'm canceling this transaction and left the store never to return.

Harsh reaction? Maybe but I'm not a vindictive person. I've rarely felt the need to exact revenge or carry a grudge. Life is too short fot that kinda' nonsense. But, and I'm sure there are many like-minded folks out there, I always have empathy for the 'underdog'. (Not quite the same here, but there are parallels)

Anyway, hope things work out for ya' keep us posted.

M

Sent from my SGH-I547C using Tapatalk

[Rocket_Man]

To the OP, you did the right thing and I'm glad you were able to back out of that deal. And as you see, the DJ is a commodity watch, if they had dropped a new DaytonaC it would have been a more difficult situation.

The carpet in an AD is likely commercial carpet, and not very absorbing like the carpet in our homes. While it was likely okay, when you pay for a new watch that had just had its stickers removed you expect a new watch and the last thing you want is to see someone drop it on the floor. And you certainly can't trust anything this AD tells you. An extended warranty would not be worth the paper it is written on.

Along the same lines, I don't let anyone adjust the bracelet but me. If someone is going to scratch the links or ruin the screws it is going to be me. Otherwise I'd be really upset at someone that I have no recourse with. If I mess up my own watch it was my responsibility and I can be mad at myself and accept it.

I'm sure you can find a replacement and your wife will enjoy her new watch without having to think about that drop for the next 10 years.

[dafuture]

I'd cancel the deal and walk away. I absolutely would not accept a watch that had been dropped.

I'm sure that it can be found from another AD.

[DoctorA]

Originally Posted by jeffgo888

they dropped it, you have every right to ask fior replacement
do not take or settle. You paid good money
they refuse, then return it.
You were the aggravated customer, they have no leg to stand on

x2

[arosado]

Don't take it. It's your right as a customer.