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orisky · 19 December 2007, 07:41 PM

I was at the Panerai Boutique in Beverly Hills today. Frankly I was underwhelmed as they had only a few displays with a total of about 8 watches out. They have more but they don't display them. Anyhow, the rep told me that with Panny's 2yr warranty, when it's about to expire, just bring it in and they'll send it to the service center for a free tune-up. Does Rolex do that? I didn't buy anything but they did give me a couple of catalogs and a hardcover panerai book...pretty cool.

worktolivelife · 19 December 2007, 08:07 PM

simple answer no! but will carry out regulation/tune up if within warranty period and there are issues. is this not the same just the AD's/boutiques twist on it

Tombstone · 19 December 2007, 08:09 PM

I don't think Rolex would do a tune-up they seem to think tune-ups are not needed unless something is wrong with the watch. I called the Dallas RSC a year ago requesting a dial swap on a Two-Tone. It was like pulling teeth, the Rolex rep. on the phone said Rolex does not like to even open the case back (exposing the movement) of a new Rolex for at least a year of normal use (I don’t see the big deal about this) I have read where our forum members have sent a Rolex off after a year usually for a timing issue and Rolex repaired and then buffed out the watch making it look new for free. Other that a free Rolex cloth and a catalog I don’t think Rolex likes to do anything without getting paid.

SPACE-DWELLER · 19 December 2007, 08:15 PM

Rolex has a unique "service" that costs approx. 500 US every 5th. year

Wolfgang427 · 20 December 2007, 03:13 AM

Quote:

Originally Posted by orisky

I was at the Panerai Boutique in Beverly Hills today. Frankly I was underwhelmed as they had only a few displays with a total of about 8 watches out. They have more but they don't display them. Anyhow, the rep told me that with Panny's 2yr warranty, when it's about to expire, just bring it in and they'll send it to the service center for a free tune-up. Does Rolex do that? I didn't buy anything but they did give me a couple of catalogs and a hardcover panerai book...pretty cool.

What does a "Tune-up" mean?

If the watch is running fine why mess with it?

ohlins · 20 December 2007, 03:17 AM

if "tune-up" means a check and maybe regulation, then it all sounds reasonable.....

i dun expect a "tune-up" to be a full service of cos........ :)

DSJ · 20 December 2007, 03:28 AM

I would think that lubrication is the most essential part, and likely the reason my SMP is currently losing 28sec/day. It's going in for service after I get my Sub. Around $350, the darn Helium Valve adds $55 to the cost!

GoldenBear · 20 December 2007, 03:57 AM

Routine maintenence=tune-up. Just sent 2 in. 1 for the 1st time (7 years) and one for the 2nd time (17 years). Seems about right. Both of mine were running well within the standards but you need to replace parts and get lubed to keep it going for a long, long time.

orisky · 20 December 2007, 02:18 PM

Quote:

Originally Posted by wolfgang427

What does a "Tune-up" mean?

If the watch is running fine why mess with it?

See post above.

Wolfgang427 · 20 December 2007, 03:44 PM

Quote:

Originally Posted by orisky

See post above.

I just don't understand why a watch would require a "service"(tune-up?) within the first 2-years of use, if its running fine.

Seems like overkill, as factory lubes don't dry out in first 2-years of service.

Incurable · 20 December 2007, 04:20 PM

Hmmm... usually 'free' tuneups carry with them the opportunity for mfg's to 'find' other problem areas that require your money to resolve. Does that sound negative? Could or could not be the case with Panerai...

orisky · 20 December 2007, 05:30 PM

Quote:

Originally Posted by Incurable

Hmmm... usually 'free' tuneups carry with them the opportunity for mfg's to 'find' other problem areas that require your money to resolve. Does that sound negative? Could or could not be the case with Panerai...

I dunno, maybe one of the Panerai guys on this forum can respond...or i can ask on the paneristi forum.

ohlins · 20 December 2007, 09:32 PM

i have a pam and i have never heard of any "tune-up" offer from my AD........ :P

orisky · 21 December 2007, 03:36 AM

Did you ask them? :)

This wasn't at an AD, this was the Panerai Boutique.

GerardoG · 21 December 2007, 03:57 AM

Well, as you all know, Rolex is opening a store (yup, Rolex, not AD but factory) in CA next year; let's see what happens.

ohlins · 21 December 2007, 04:34 AM

Quote:

Originally Posted by orisky

Did you ask them? :)

This wasn't at an AD, this was the Panerai Boutique.

nope.... didnt ask....

well anyway.... near the end of 2 years, just approach them and see what's to be done for your watch (IF u end up buying a watch there) at the "tune-up"...... and the answer will be revealed.....

btw did u get any answer from paneristi...??

19 December 2007, 07:41 PM	#1
orisky Member Join Date: Dec 2007 Location: OC Watch: SS Daytona Posts: 70	Does Rolex do this? I was at the Panerai Boutique in Beverly Hills today. Frankly I was underwhelmed as they had only a few displays with a total of about 8 watches out. They have more but they don't display them. Anyhow, the rep told me that with Panny's 2yr warranty, when it's about to expire, just bring it in and they'll send it to the service center for a free tune-up. Does Rolex do that? I didn't buy anything but they did give me a couple of catalogs and a hardcover panerai book...pretty cool.

19 December 2007, 08:07 PM	#2
worktolivelife "TRF" Member Join Date: Sep 2005 Location: UK Posts: 1,365	simple answer no! but will carry out regulation/tune up if within warranty period and there are issues. is this not the same just the AD's/boutiques twist on it __________________ MEMBER NO.142

19 December 2007, 08:15 PM	#4
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Rolex has a unique "service" that costs approx. 500 US every 5th. year __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

20 December 2007, 03:17 AM	#6
ohlins "TRF" Member Join Date: Dec 2006 Location: Singapore Watch: Rolex Posts: 1,213	if "tune-up" means a check and maybe regulation, then it all sounds reasonable..... i dun expect a "tune-up" to be a full service of cos........ :) __________________ the hype is true. a crown for every achievement. visit my audio and watch blog & how to use the rolex comfort link?

20 December 2007, 03:28 AM	#7
DSJ "TRF" Member Join Date: Dec 2007 Real Name: David Location: USA Watch: your step! Posts: 7,882	I would think that lubrication is the most essential part, and likely the reason my SMP is currently losing 28sec/day. It's going in for service after I get my Sub. Around $350, the darn Helium Valve adds $55 to the cost! __________________ Rolex. The Rolex of watches. 16570 Expy2 Noir, 116710 GMT Master II, 2552.80 SMP

19 December 2007, 08:09 PM	#3
Tombstone "TRF" Member Join Date: Jan 2007 Real Name: Richard Location: LV, NV Watch: LV Sub and others Posts: 2,689	I don't think Rolex would do a tune-up they seem to think tune-ups are not needed unless something is wrong with the watch. I called the Dallas RSC a year ago requesting a dial swap on a Two-Tone. It was like pulling teeth, the Rolex rep. on the phone said Rolex does not like to even open the case back (exposing the movement) of a new Rolex for at least a year of normal use (I don’t see the big deal about this) I have read where our forum members have sent a Rolex off after a year usually for a timing issue and Rolex repaired and then buffed out the watch making it look new for free. Other that a free Rolex cloth and a catalog I don’t think Rolex likes to do anything without getting paid.

20 December 2007, 03:57 AM	#8
GoldenBear "TRF" Member Join Date: Jun 2007 Location: San Francisco Watch: Submariner Posts: 2,480	Routine maintenence=tune-up. Just sent 2 in. 1 for the 1st time (7 years) and one for the 2nd time (17 years). Seems about right. Both of mine were running well within the standards but you need to replace parts and get lubed to keep it going for a long, long time. __________________ ____________________________________________ Rolex Blue TT Submariner Rolex SS Submariner Breitling Emergency Mission They are just watches, wear 'em. ____________________________________________

20 December 2007, 04:20 PM	#11
Incurable "TRF" Member Join Date: Jan 2007 Real Name: Pat Location: PNW Watch: your P's and Q's Posts: 2,549	Hmmm... usually 'free' tuneups carry with them the opportunity for mfg's to 'find' other problem areas that require your money to resolve. Does that sound negative? Could or could not be the case with Panerai... __________________ Rolex GMT Master II 16710 (Blk/Blk) Rolex Explorer 114270 Sinn 356 Sa Flieger Limes Endurance 1Tausend Too many others... #2592 It may seem like I'm doing nothing but, at a cellular level, I'm actually quite busy...

20 December 2007, 09:32 PM	#13
ohlins "TRF" Member Join Date: Dec 2006 Location: Singapore Watch: Rolex Posts: 1,213	i have a pam and i have never heard of any "tune-up" offer from my AD........ :P __________________ the hype is true. a crown for every achievement. visit my audio and watch blog & how to use the rolex comfort link?

21 December 2007, 03:36 AM	#14
orisky Member Join Date: Dec 2007 Location: OC Watch: SS Daytona Posts: 70	Did you ask them? :) This wasn't at an AD, this was the Panerai Boutique.

21 December 2007, 03:57 AM	#15
GerardoG Banned Join Date: Oct 2005 Real Name: Gerardo Location: Here Watch: ALL of them Posts: 32,098	Well, as you all know, Rolex is opening a store (yup, Rolex, not AD but factory) in CA next year; let's see what happens.

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