Panerai Service - Worst of Them All?

[Big Green]

My Pam 356 (Daylight) is roughly 6 years old now. I had it serviced at 3 years, because it was losing time.

I sent it in, and upon getting it back, it has a SEVERLY scratched bezel. I cried foul, especially given that they made NO mention of it during the servicing. We went back and forth, finally they agreed to replace the sapphire crystal for the cost of the part only. Gee, thanks.

Just a hair under 3 years later, it’s losing over an hour a day. In what world is this acceptable? I sent it in, they recommended another full service. I wear this watch the least, preferring my IWC Porteguiser and Rolex BLNR over the 44mm monster.

Have any of you had similar service experiences? At $700 a service, I’d expect a hell of a lot better and longer. My 20 year old Breitling does better.