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Old 20 November 2019, 11:51 AM   #1
Tolex
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Does an 8 year warranty actually matter? Concerning Richemont brands

As thread title,

JLC did it, and now it seems most brands like Cartier, IWC, and now Panerai are going to implement it.

I've skimmed through the 8 year warranty by JLC, and there are a fair bit of stipulations that are included. But my question is - say you received something that's defective with regard to manufacturing, wouldnt you realise it almost immediately? Would it take 8 years to realise?

Even then, if you experienced any issue at all say, 6 years down the road, wouldnt Richemont consider it as regular wear and tear of mechanical components?

Im just not understanding the real benefit of this 8 year warranty. If it covered all mechanical problems - regardless of wear and tear, then sure.

Anyone care to comment on this topic?
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Old 20 November 2019, 12:47 PM   #2
Tools
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You're right.

Manufacturing defects are usually found within the first couple of years, so the length of time one is offered becomes a marketing tool.

Not sure if a 5 year vs a 8 or more year would really figure into a purchase if you are already looking at a particular brand.
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Old 20 November 2019, 01:28 PM   #3
Gunnroseclose
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Quote:
Originally Posted by Tolex View Post
As thread title,

JLC did it, and now it seems most brands like Cartier, IWC, and now Panerai are going to implement it.

I've skimmed through the 8 year warranty by JLC, and there are a fair bit of stipulations that are included. But my question is - say you received something that's defective with regard to manufacturing, wouldnt you realise it almost immediately? Would it take 8 years to realise?

Even then, if you experienced any issue at all say, 6 years down the road, wouldnt Richemont consider it as regular wear and tear of mechanical components?

Im just not understanding the real benefit of this 8 year warranty. If it covered all mechanical problems - regardless of wear and tear, then sure.

Anyone care to comment on this topic?
Maybe this policy worth to keep resale value. For example, you bought the watch for 5 years then you want to upgrade, you can advertise that the watch is still 3 years left in 8 years warranty
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Old 20 November 2019, 02:07 PM   #4
batamer
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Originally Posted by Gunnroseclose View Post
Maybe this policy worth to keep resale value. For example, you bought the watch for 5 years then you want to upgrade, you can advertise that the watch is still 3 years left in 8 years warranty


Actually this makes sense ! It is comforting to know that the watch you are buying secondhand has a warranty...


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Old 20 November 2019, 02:46 PM   #5
jenniferjanef
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Quote:
Originally Posted by Tolex View Post
As thread title,

JLC did it, and now it seems most brands like Cartier, IWC, and now Panerai are going to implement it.

I've skimmed through the 8 year warranty by JLC, and there are a fair bit of stipulations that are included. But my question is - say you received something that's defective with regard to manufacturing, wouldnt you realise it almost immediately? Would it take 8 years to realise?

Even then, if you experienced any issue at all say, 6 years down the road, wouldnt Richemont consider it as regular wear and tear of mechanical components?

Im just not understanding the real benefit of this 8 year warranty. If it covered all mechanical problems - regardless of wear and tear, then sure.

Anyone care to comment on this topic?

8 years free battery replacement for quartz movement.
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Old 20 November 2019, 11:03 PM   #6
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Originally Posted by Tolex View Post
Im just not understanding the real benefit of this 8 year warranty. If it covered all mechanical problems - regardless of wear and tear, then sure.

Anyone care to comment on this topic?
The same thing can be said for any consumer product with a warranty.

A longer warranty from the manufacturer gives the appearance of confidence in their product. Marketing 101.

There are products being made that I would never buy regardless of the warranty coverage.
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Old 21 November 2019, 02:46 AM   #7
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I do a fair bit of analysis on warranty and return policies before we roll them out with our (much smaller) brands. I'm guessing the potential warranty liability on product past the first two years is negligible - making it a no-brainer win for marketing efforts. Given how old these companies are, they probably have a ton of usable data on returns/defects/frequency.
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Old 21 November 2019, 04:06 AM   #8
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There are products being made that I would never buy regardless of the warranty coverage.
Fiat and Jaguar cars come to mind.
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Old 21 November 2019, 07:46 AM   #9
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When I bought by Reverso in January, I thought the 2 year warranty was a bit weak for the brand considering Rolex and Omega are up to 5 now. So, I was happy to see the extension to 8 years for JLC and for my watch to be grandfathered in.

But as others have pointed out, instances of early failure i.e., infant mortality, will have already occurred during the standard 2 year warranty period anyway. Given that JLC seems to be purposely vague with respect to accuracy standards despite mention of chronometric testing during their 1000 Hour Control testing, I’m inclined to believe that exercising any benefits ostensibly granted by the extended warranty may prove difficult in practice.

When it comes to guaranteeing accuracy, I think Rolex with their +2/-2 standard and Omega with METAS are as good as it gets. More expensive/higher end brands are just wearable art that are probably more delicate and certainly more expensive to service.
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